HEADCHANNEL CONSULTING LIMITED
ABP.io Application Support
We provide support on the ABP.io framework.
Features
- System Architecture Design: Optimal system architecture ensuring future growth.
Benefits
- Enhances Operational Efficiency: Streamlines workflows, speeds up business processes.
Pricing
£150 to £300 a unit an hour
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at operations@cohaesus.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
9 4 1 9 2 2 8 5 2 4 0 0 1 6 1
Contact
HEADCHANNEL CONSULTING LIMITED
Sydney Fensom
Telephone: 02070996399
Email: operations@cohaesus.co.uk
Planning
- Planning service
- Yes
- How the planning service works
-
To help buyers implement cloud hosting or software services, the process begins with a comprehensive needs assessment to understand the specific requirements and objectives of the business. This involves identifying the scope of the project, critical business processes, and any potential challenges. Next, a detailed implementation plan is developed, outlining key milestones, resource allocation, and timelines. This plan includes selecting the appropriate cloud architecture and technology stack that best fits the buyer's needs.
We provide tailored training sessions for all relevant staff to ensure smooth adoption and proficiency with the new system. This is supplemented by ongoing support and maintenance to address any issues promptly.
Additionally, we assist with data migration, ensuring data integrity and security during the transfer to the cloud environment. We also focus on configuring robust security measures to protect the system and data from unauthorized access and potential threats.
Throughout the implementation phase, we maintain regular communication with the buyer, providing updates and adjusting the project plan as necessary to address any emerging needs or challenges. This collaborative approach ensures that the cloud hosting or software services are implemented efficiently, within budget, and aligned with the buyer’s strategic business goals. - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- ABP.io
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- When assisting buyers with migrating to the cloud or transitioning between cloud services, we start with a comprehensive evaluation of their existing infrastructure to understand specific needs and define clear migration objectives. This involves mapping dependencies, assessing critical applications, and ensuring compatibility with the new cloud environment. A detailed migration plan is then crafted, specifying the sequence of moving data, applications, and services with minimal disruption to ongoing operations. We prioritize security throughout, implementing robust data protection measures and compliance checks to safeguard sensitive information during the transfer. To facilitate a smooth transition, we employ automated tools and proven methodologies that minimize downtime and reduce the risk of data loss. Once the migration is executed, we provide thorough testing and validation to ensure that all systems perform optimally in the new setting. Post-migration, we offer continuous support and optimization services to enhance cloud performance and help buyers adapt to new functionalities. Regular training sessions and resources are also provided to empower the buyer’s team with the knowledge to manage and utilize their new cloud environment effectively, ensuring they fully leverage the benefits of cloud technology to drive business growth and efficiency.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
To assist buyers in conducting quality assurance and performance testing, we implement a comprehensive testing strategy tailored to the specific requirements of the cloud service or application in question. This begins with defining clear testing objectives and criteria, ensuring they align with the buyer's business goals and technical specifications. We employ a variety of testing methodologies, including functional testing to verify that all features work as intended, and performance testing to ensure the system operates efficiently under different load conditions.
Using automated testing tools, we can efficiently execute repeatable test cases, reduce human error, and speed up the testing process. This automation extends to regression testing, ensuring that new changes do not adversely affect existing functionalities. For performance testing, we simulate various real-world user scenarios to measure response times, throughput, and stability, identifying potential bottlenecks and scalability issues.
Throughout the testing process, we maintain transparent communication with the buyer, providing regular updates and detailed reports on test results and system performance. Post-deployment, we offer ongoing monitoring and support to address any emerging issues promptly, ensuring continuous system reliability and user satisfaction.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- We help organisations transition onto ABP.io.
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Our response times vary depending on the severity of the incident, as indicated below:
- P1: 0.5 working hours
- P2: 2 working hours
- P3: 4 working hours
- P4: 8 working hours - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Support levels are based on the combination of packages or services that you sign up for.
Our standard SLA is as follows:
- P1: 0.5 working hours (4 hours - target resolution)
- P2: 2 working hours (1 working day - target resolution)
- P3: 4 working hours (3 working days - target resolution)
- P4: 8 working hours (10 working days - target resolution)
The basic cost for the above SLA is: £22,000 per year inclusive of 84 support package hours for development and other work.
All our support is direct with our experienced and certified consultants; however, we also provide account management for day-to-day questions or long-term strategies.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
ABP.io Application Support contributes to fighting climate change by optimizing cloud resource utilization, significantly reducing energy consumption and the associated carbon footprint of digital operations. Our cloud services enable clients to leverage energy-efficient cloud infrastructure that uses less power compared to traditional data centers. We employ green coding practices that minimize code execution time and resource demands, further enhancing energy efficiency. Additionally, by supporting remote working capabilities through robust application support, we reduce the need for physical office spaces and commuting, thus lowering overall greenhouse gas emissions.Covid-19 recovery
Our ABP.io Application Support plays a crucial role in Covid-19 recovery by enabling businesses to stabilize and enhance their digital services in a time when digital readiness is paramount. We support organizations in maintaining continuity and resilience of their operations through robust cloud-based solutions, ensuring that they can respond swiftly to evolving market conditions and remote work requirements. Our service helps businesses to adapt quickly, maintaining productivity and service delivery during recovery phases, ultimately supporting economic stability and growth.Tackling economic inequality
ABP.io Application Support addresses economic inequality by providing scalable solutions that enable businesses of all sizes to access advanced technology without the need for substantial upfront investment. Our cloud services reduce the technology gap between large enterprises and smaller businesses by offering cost-effective, enterprise-grade support that boosts competitiveness. Furthermore, we engage with suppliers and partners from diverse economic backgrounds, promoting inclusive growth and supporting local economies through job creation and skills development.Equal opportunity
Our commitment to equal opportunity is embedded in the delivery of ABP.io Application Support. We ensure that our services are accessible to all organizations, regardless of size or sector, promoting technological empowerment across the board. We are dedicated to fostering a diverse and inclusive workforce, with recruitment, training, and career development programs designed to attract and retain talent from underrepresented groups. This approach not only enriches our team but also contributes to broader societal efforts to reduce employment disparities.Wellbeing
ABP.io Application Support enhances wellbeing by ensuring that digital environments are secure, reliable, and user-friendly, reducing stress and increasing satisfaction for users who depend on these systems. We prioritize mental and physical health by promoting a work-life balance through flexible working arrangements enabled by reliable cloud services. Additionally, we offer resources and support for mental health, recognizing the challenges associated with remote work. Our commitment extends beyond our employees to our clients, providing them with the tools and support necessary to cultivate a healthy and productive workplace.
Pricing
- Price
- £150 to £300 a unit an hour
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at operations@cohaesus.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.