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The Inform Team

Accessibility and adaptive technology training

Empowering inclusivity through accessibility and adaptive technology (AT) training, Inform’s services make sure that every user can embrace technology transformation. With personalised programmes and expert guidance, we support the diverse needs of the AT+ community, boosting workplace efficiency and enhancing inclusive work environments for sustainable technology adoption.

Features

  • Experienced in listening to assistive technology networks to drive engagement
  • Supporting procurement analysis based on adaptive technology requirements
  • Delivery support through change phases tailored to AT requirements
  • User testing for new technology integration with AT software
  • Creating confidential feedback loops and support for AT users
  • High-quality training and communications support for AT users
  • Proven change methodology and Prosci expertise that works
  • Create the business case and measurement framework showing ROI
  • De-risk technology and change not working for assistive technology users
  • All team have BPSS, some with SC and Rosa approved

Benefits

  • Supporting AT users increases likelihood of successful technology change
  • Improves productivity and efficiency from all your people
  • Facilitates complete workforce engagement and productivity
  • Strengthens innovation through diverse user perspectives
  • Customised learning paths
  • Reduced technology transformation resistance
  • Legal compliance on all projects
  • Helps embed a culture of diversity and inclusion
  • Helps promote and establish ways to engage assistive technology users
  • Delivers return on investment for your change management programme

Pricing

£750 to £1,200 a unit

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at emma.henry@theinformteam.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 4 2 0 4 0 5 8 2 9 2 8 4 0 2

Contact

The Inform Team Emma Henry
Telephone: 020 7501 2977
Email: emma.henry@theinformteam.com

Planning

Planning service
No

Training

Training service provided
Yes
How the training service works
We pride ourselves on delivering comprehensive training solutions tailored to our clients' unique needs. With a focus on customisation, we offer bespoke training programmes designed to address specific challenges and objectives. Our training methods encompass a variety of formats, including in-person sessions, virtual workshops, e-learning modules, and floorwalking support. We specialise in training across a wide range of applications, including Microsoft 365, digital literacy tools, and soft skills development. Our expert trainers ensure that participants gain practical knowledge and skills that they can immediately apply in their roles.
Clients choose us for our flexible and adaptive approach to training, allowing us to meet their specific requirements and preferences. Whether they prefer traditional face-to-face sessions or virtual learning experiences, we provide engaging and interactive training that fosters continuous learning and skill development. Our commitment to delivering high-quality, tailored training sets us apart, making us the preferred choice for organisations seeking effective and impactful training solutions.
Training is tied to specific services
Yes
Services the training service works with
Microsoft

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
There are no service constraints

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Support levels
Our support services offer comprehensive assistance to our clients, available from 8:30 AM to 6:00 PM, covering phone, email, and social media support. This multi-channel approach ensures that help is always within reach, tailored to your communication preferences for quick and effective problem-solving and inquiry responses. Integrated into our service package, this premium support incurs no additional cost, underlining our commitment to high-quality assistance without extra financial commitment on your part.
Beyond conventional channels, we enhance our support with personalised management through an assigned Account Manager and/or Project Manager. You benefit from a specialist attuned to your unique requirements and objectives, delivering custom recommendations and strategies for project success. This approach combines the best of technical expertise and account management, ensuring swift resolutions of technical issues and strategic guidance to maximise the benefits of our services to your organisation. With this support structure, we are committed to being a strategic partner, championing your ongoing development and success.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

As a remote-working consultancy, our impact comes under scope 3 emissions. In
efforts to minimise our impact here, we monitor document management,
archiving and version history to save on data storage and attendant greenhouse
gas (GHG) emissions. Indeed, in 2024 we reduced our data storage by almost a
quarter with smarter versioning control and at the start of the year saved 31%
month-on-month carbon emissions as per Microsoft’s carbon optimisation
dashboard. We also manage our Azure Blob storage to move items from hot to
cold tiers for further GHG savings.
We are MS Teams users by default and benefit from link sharing instead of data
heavy email attachments which can save our per capita carbon impact of day-to-day work.
Most of our internal and client meetings are virtual, saving hugely on emissions
from business travel. Indeed we help our clients work effectively with online
collaboration and virtual meetings, meaning collaboration without the need to
travel. As 60% of our clients are central Government, this represents a large GHG
saving. We recognise the carbon impact from visiting clients as they return to the
office post-Covid and sometimes want in-person work and are exploring ways to
mitigate this, for example a moratorium on flights within Britain for our team.
Following staff requests, we switched our bank to one with a better record on
fossil fuel investments. And for our internal events, we are developing a green
charter to reduce impact of travel, catering and assets.
Our “Climate hope” online space is where our people can share ideas and
experience of the climate crisis and positive ways for us to make a difference. We
have also had staff learning sessions on reducing our individual carbon footprint –
for example in managing food waste and minimising use of plastics.

Covid-19 recovery

Our InformEd development programme gives colleagues budget for membership of professional institutions of their choosing as well as online and in-person training courses. Where people want to pursue training that does not meet our budget criteria we may give them in-kind support by learning during work time. As we continue to scale up and take on a broader range of roles, we are establishing career pathways to support people to develop their skills and confidence in a formalised way.
We offer free (or reduced cost) online and in-person health, wellness and leisure activities. Also, professional counselling as well as access to meditation and mindfulness courses. This is practical support for people’s long-term recovery from the impacts of Covid-19. Our paid volunteer day gives colleagues the opportunity to connect with their community.
As experts in learning + skills we help clients embrace new ways of working especially for remote and hybrid working models. So, we have deep experience in this and technology to support collaboration, drive efficiency and create community. By modelling this behaviour, for example having cameras on in meetings, we help build connections.
Our remote model also helps us live the levelling up aspirations and we draw in representation and experience from the regions and nations giving us a richer cultural background to draw on and insight outside of single geographic areas.
In our client work we explore opportunities in team structures and delivery to see if we can share experience, address inclusivity and drive growth. For example, working with a specialist training company - a registered B Corp - to create a more diverse contract workforce and offer opportunities to young people with on-the-job upskilling and entries into long-term employment and economic activity.

Tackling economic inequality

We promote supply chain resilience in our attention to IT security and data protection. We operate in line with best practice, such as the “10 Steps To Cyber Security” advised by the National Cyber Security Centre, and respect delivery obligations for our business agreements, such as using MS Compliance and MS encryption for cloud data as part of our delivery work for Microsoft. We have
Cyber Essentials Plus to demonstrate our rigor in data, IT and cyber security.
To support partners and suppliers with cashflow, especially SMEs, we are members of the Government’s Prompt Payment Code. Indeed, we over deliver on the recommendations and pay suppliers within 25 days – much quicker than the recommended 60.
We have an expanding network of experts and associates that are new, small to medium sized businesses. For example, we work with a qualitative researcher focused on diverse groups and cultures who is a sole trader, and our professional filming team is a small company of fewer than 50 people (indeed, we have supported them in taking on their first apprentice). So our network helps small businesses to grow and develop and draws in best practice and insight as we grow
as an organisation and meet the diverse needs of clients.
As regards gender representation, we are a female-led business and the majority of our management team are women.
Through our inclusive and supportive recruitment process, we can offer clear and constructive feedback to unsuccessful candidates and offer advice for their future interviews. This has been useful to them in their professional development. On occasion, we can include candidates as freelancers ensuring that they have some
opportunity for financial and professional benefit while they look for permanent work

Equal opportunity

Within our own team, Inform embraces the apprenticeship scheme and has taken on several apprentices, including two during lockdown. All those who finished their time as apprentices are now in full-time, permanent employment with us.
Most are part of the support team who service client contracts. Throughout the programme, we paid well above the recommended minimum salary and National Living Wage. We were also early signatories to the Kickstart scheme (now withdrawn) to support young people into work after lockdown.
We are already signed up with ‘commitment’ to Disability Confident employment and are working towards a higher level of support. A long-term contract in central government supporting users of adaptive and assistive technology has given us additional perspective of how people can be supported to participate fully at work even where they may traditionally find services or spaces hard to access. We share learning in this area across Inform to support our own journey of understanding and so we can bring this insight to support clients.
We use a name and age-blind recruitment process as part of our growth in equity and diversity. We also provide online unconscious bias training as a mandatory stage in our onboarding process.
Looking at our employee relations and referring to the five foundational principles of the Government’s Good Work Plan, particularly around satisfaction, wellbeing, and voice and autonomy, Inform continues to outperform industry averages. Our annual people engagement survey (filled in by 97% of our people) shows 88% of our colleagues feel their work is valued (compared to national results of 66% of UK workers feeling appreciated) and 86% feel a sense of belonging to the company (against national benchmark of 51%). And 95% of our people agree they are happy, productive and can work effectively remotely (compared to 66% nationally).

Wellbeing

We fund private medical cover for all employees, focussing on prevention of ill-health through gamification and rewards linked to wellness and leisure activities, to play our part in reducing pressure on the NHS. We also offer a cycle scheme to help fund bicycles for active travel.
We offer two schemes providing confidential, professional counselling. And provide access to meditation and mindfulness courses and tools, within the Microsoft 365 suite. We have trained Mental Health First Aiders and regularly lead learning sessions and blog about wellbeing with practical and emotional insight that consistently get high employee engagement. We are signed up to the Mental Health at Work commitment and explore new ways to implement its six standards.
Our paid volunteer day gives team members the opportunity to connect with their community encouraging them to make connections locally as we are remote by default.
We have a high number of diagnosed neurodivergence and varied health conditions across our teams and their families. We celebrate their experience and welcome their presentations on their lived experience to help us all grow and learn together. This includes online communities for menopause, LGBT and wellbeing run by our colleagues.
To support our people through life events, we have introduced above
recommended leave support – for example our paternity leave is above the statutory minimum, we’ve introduced neonatal leave ahead of anticipated legislation and also offer grandparent leave, paid leave for house moves and even time for settling in pets. This inclusive approach welcomes people’s home situation in diverse forms. Our internal communications remind people of the
leave available.
To prevent burn out, line managers and our People team have at-a-glance view of time worked and sickness for all team members. This helps us manage overtime and distribute work fairly across teams.

Pricing

Price
£750 to £1,200 a unit
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at emma.henry@theinformteam.com. Tell them what format you need. It will help if you say what assistive technology you use.