AJAR-Tec Limited

Cloud Video Management Open Platform Solution

Choosing Ajar XProtect as your foundation provides a solution developed by innovative surveillance experts working to solve your challenges.
Our Open Platform Cloud Video Management System (CVMS), with thousands of native integrations with 3rd party applications, provides scalable, comprehensive video management tools for small up to enterprise level.

Features

• Case management
• Multi camera search
• Smart client, web client and mobile client
• ANPR, Video analytics, screen recorder features as add-ons
• SDK and Open API integration with third party solutions
• External identity provider support OIDC
• Video wall smart wall client
• Multi site centralisation
• Continual software development

Benefits

• Open platform, ONVIF compliance integrates with 1000s of supported devices
• Scale up and down
• Cyber secure
• Cloud managed
• Integration platform for the development of integrated security solutions
• Regular software updates and enhancements via Care Package
• Online dashboard for real-time system status, management and reporting
• Single point of support

£1.00 a licence a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@ajartechnology.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

942291198483743

Contact

Sales Department
0800 6122680
sales@ajartechnology.com

Planning

• Planning service: Yes
• How the planning service works: We will meet with the end user to discuss the requirements. At the meeting we will discuss the CVMS software tiers' features and benefits and the possible integration requirements for other systems.; This informs a solution design and implementation plan to ensure client expectations are met.; Following the meeting, we complete a system design to produce a bill of materials for licenses and accessories.; ; The planning services includes data gathering and scope definition including the following:; ; 1. List Non-Functional Requirements and User Needs; 2. Produce the functional design and publish it to stakeholders for review; 3. Confirm detailed deliverables against client expectations; 4. Produce risk register and mitigation strategy; 5. Identify the dependencies such as IP address ranges; 6. Conduct a formal design review with the client; 7. Final Design Sign off; ; Our planning approach is consultative and collaborative with the objective to enable the project team to efficiently deploy a personalised, scalable, open system deployment for the end user.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Free Training is provided through a series of online modules specific to the software licenses in use on a system. ; In addition to the free online training, additional training can be delivered for a fee, by our certified solution specialists.
• Training is tied to specific services: Yes
• Services the training service works with: XProtect Cloud VMS

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We provide the end-to-end service required to set up and migrate when applicable. As this is a cloud-hosted application, the set-up can be done remotely in the majority of projects, with minimal dependency on our team being on the client site.; ; When a migration is required, we define the migration strategy and tactics for moving from system design to solution deployment and commissioning.; We will write a cutover and migration plan when applicable to a project. This plan will account for risk management and system rollback plans. ; ; Our project cycle will typically flow through Design, supply, configure, installation, test, training, and transition in to a supported managed service contract. ; ; The client will be provided with a set of documents that include:; i. System Design & Configuration and “as built” schematics; ii. Hosted system compute specifications; iii. End User CVMS License Management agreement; iv. System assets ; v. User guides; vi. Client Training Materials
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: The application development team develop and test the software before it is released for end-user use. When a new software version is released, this is released with accompanying release documentation informing about the changes. ; During the CVMS contract lifecycle, the system is updated with software patches, Hotfixes, and system updates that release new features. ; When we deploy a system, this system is continually monitored by the cloud network monitoring tool. We manage the system load using a load balancer and have the capability to auto-set the system to scale elastically. ; Once a system is set up for an end user, we conduct detailed system operation testing by adding cameras to the CVMS platform and testing the end-to-end system operation. ; ; Prior to handover of the system for end users, we complete rigorous on site testing and include the system operators in this process.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Support requests are raised via our support Helpdesk during the hours of the support contract operation hours. Support tickets are assigned a unique reference for audit purposes. ; ; Upon receipt of a support request, the location, nature and scope of the request will be logged on our incident management system.; Due to the solution's cloud nature, second-line support will usually be required, and the service desk will pass the support ticket to the second-line in-house support team. ; ; The 2nd line support team’s responsibility can be summarised as follows:; 1. System Administration ; 2. 3rd party management & escalation; 3. Provide 2nd line technical support using a combination of remote and/or direction of client team leaders; 4. Provide liaison with other 3rd parties in the resolution of faults; 5. Provide liaison with 3rd line technical support from cloud software and network providers

Service scope

• Service constraints: There are no specific service constraints.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: The support response times are agreed with each client. ; A typical response time is 4 hours for remote support.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Our Service Management framework is guided by ITIL principles in support of customer objectives and ambitions for continued service improvement; we are ISO 9001 certified. In addition, we demand our partners and suppliers be required to align to this framework. ; All roles within AJAR tec are aligned to the SFIA model.; Our support offering comprises:; • Service Desk, Email & Telephone Support.; • Remote Support.; • Onsite Support.; • Remote Monitoring of Services.; • Third Party Supplier Management; • Planned Maintenance; • Technical Account Manager.; ; Incident Management- Restore the service to normal operation, as quickly as possible with minimum disruption to the business following an unplanned and resolvable occurrence.; Problem Management - 2nd/ 3rd line support teams establish workarounds, resolutions remotely and/or on site and identify trends, follow up actions, address outstanding problems with business priority and provide management reporting.; Change Management- ensures prior approval is obtained and a robust and resilient risk management process is followed for proposed changes, with explicit authority from the client.; We will provide a dedicated email address and UK based helpdesk telephone number.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Professional services

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  This cloud based solution limits the need for users to drive/travel to client locations to access footage, therefore improving their carbon footprint. The use of cloud based solutions reduce the need for servers, lowering the power and data consumption by up to 50% depending on the size of the system. Our organisation is committed to environmental sustainability and social value matters, to support this we have a core working party (ESS Group, Environmental, Sustainability & Social Value) who lead and promote initiatives that contribute to our roadmap and values. The group are responsible for suggesting, recommending, initiating and communicating plans for developing or increasing the environmental sustainability roadmap. Plans are categorised into short, medium and long term roll out, and scored with consideration made against cost, implementation timeframes, achievability, business benefit and environmental benefit. We aim for 3-5 measurable and realistic targets within each timeframe. Why is it important? We want to act in a way which ensures natural growth for our business, whilst ensuring future generations have opportunities to live and work in a sustainable environment. Our sustainable goals for this year include; • Increasing recycling to over 95% across the business • Increase our electric vehicle fleet where possible and viable • Increase localised work bases to limit travel to sites • Decommissioned equipment to be re-purposed for use. 87% of all decommissioned equipment to be re-purposed by end of 2025

Pricing

• Price: £1.00 a licence a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@ajartechnology.com. Tell them what format you need. It will help if you say what assistive technology you use.