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NORTH HIGHLAND UK LIMITED

Business Intelligence and Management Information Reporting - Data Visualisation & Dashboarding

North Highland's Business Intelligence service transforms raw data into interactive dashboards using Tableau, Power BI, and Looker. We deliver actionable insights that drive decision-making across all organisational levels. Our end-to-end approach unifies disparate data sources, ensuring clean, secure, reliable information - establishing a single source of truth for your organisation.

Features

  • Problem & Requirements Discovery: Define outcomes, KPIs, stakeholders, constraints, roadmap.
  • Data identification, acquisition: Source mapping, connector configuration, automated data cleansing
  • Data engineering & governance: Cleaning, mapping, and best-practice modelling
  • Data modelling, architecture: Visual models, metrics, schemas, lineage, dependencies documented.
  • Interactive dashboard development: Design actionable, user-focused dashboards for measurable ROI
  • Mobile analytics: Mobile-accessible dashboards; enable subscription-based, push-enabled reporting
  • Custom visualisations & immersive experiences
  • Security controls: Role-based access, data masking, audit, compliance frameworks
  • Training, documentation, onboarding, playbooks, support to maximise adoption and utilisation

Benefits

  • Extract insights from data: Visualisations and automated anomaly detection
  • Data-driven decisions: Empower staff with self-service analytics and dashboards
  • On-demand analytics: Deliver instant, ad-hoc reporting without bottlenecks
  • Increase data literacy: Intuitive interfaces, guided analytics, comprehensive training
  • Unified data foundation: Single source of truth, standardised definitions, governance
  • Accelerate decision velocity: Automated report distribution, alerts on real-time data
  • Improve operational efficiency: Real-time KPI monitoring; identify cost-saving opportunities
  • Enhance data quality: Use validation and monitoring for accurate reporting
  • Boost adoption: Intuitive, role-based dashboards; track engagement and ROI
  • Scalable platform: Build once, reuse, reduce maintenance, future-proof analytics

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nhuk.frameworks@northhighland.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

9 4 2 4 4 9 1 9 7 8 6 3 0 1 7

Contact

NORTH HIGHLAND UK LIMITED Craig Spence
Telephone: 020 7081 2544
Email: nhuk.frameworks@northhighland.com

About your service

Service categories

Cloud Support Services

Set Up and Migration

  • Data auditing and organising
  • Data/information structure design
  • Project management and governance
  • Other

Service scope

Service constraints
Our service does not have any constraints that buyers need to be aware of. Contract specific terms may apply.

User support

Email or online ticketing support
Yes
Support response times
We aim to respond within 3 business days, but each item will be escalated according to their importance.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We can provide varying levels of support, with appropriate pricing to go with it. This can include support provided by a Technical Account Manager or Cloud Support Engineer.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Developed Vetting (DV)

Pricing

Discount for educational organisations
No

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £640.00 £475.00
Associate business architect £880.00 £645.00
Business architect £1,170.00 £850.00
Lead business architect £1,825.00 £1,325.00
Data architect
Role level UK Rate Offshore Rate
Data architect £1,170.00 £850.00
Senior data architect £1,490.00 £1,095.00
Chief data architect £3,495.00 £2,500.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £1,170.00 £850.00
Senior enterprise architect £1,490.00 £1,095.00
Lead enterprise architect £1,825.00 £1,325.00
Principal enterprise architect £2,350.00 £1,725.00
Network architect
Role level UK Rate Offshore Rate
Associate network architect £880.00 £645.00
Network architect £1,170.00 £850.00
Lead network architect £1,825.00 £1,325.00
Security architect
Role level UK Rate Offshore Rate
Security architect £1,170.00 £850.00
Lead security architect £1,825.00 £1,325.00
Principal security architect £2,350.00 £1,725.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £880.00 £645.00
Solution architect £1,170.00 £850.00
Senior solution architect £1,490.00 £1,095.00
Lead solution architect £1,825.00 £1,325.00
Principal solution architect £2,350.00 £1,725.00
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £880.00 £645.00
Technical architect £1,170.00 £850.00
Senior technical architect £1,490.00 £1,095.00
Lead technical architect £1,825.00 £1,325.00
Principal technical architect £2,350.00 £1,725.00

Chief digital and data roles

Chief data officer
Role level UK Rate Offshore Rate
Chief data officer £3,495.00 £2,500.00
Chief information security officer
Role level UK Rate Offshore Rate
Chief information security officer £3,495.00 £2,500.00
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £3,495.00 £2,500.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Trainee analytics engineer £640.00 £475.00
Analytics engineer £1,170.00 £850.00
Senior analytics engineer £1,490.00 £1,095.00
Lead analytics engineer £1,825.00 £1,325.00
Head of analytics engineering £2,915.00 £2,150.00
Data analyst
Role level UK Rate Offshore Rate
Associate analyst £880.00 £645.00
Data analyst £1,170.00 £850.00
Senior data analyst £1,490.00 £1,095.00
Principal data analyst £2,350.00 £1,725.00
Data engineer
Role level UK Rate Offshore Rate
Data engineer £1,170.00 £850.00
Senior data engineer £1,490.00 £1,095.00
Lead data engineer £1,825.00 £1,325.00
Head of data engineering £2,915.00 £2,150.00
Data ethicist
Role level UK Rate Offshore Rate
Data ethics lead £1,825.00 £1,325.00
Head of data ethics £2,915.00 £2,150.00
Data governance manager
Role level UK Rate Offshore Rate
Data governance manager £1,490.00 £1,095.00
Lead data governance manager £1,825.00 £1,325.00
Head of data governance £2,915.00 £2,150.00
Data scientist
Role level UK Rate Offshore Rate
Trainee data scientist £640.00 £475.00
Associate data scientist £880.00 £645.00
Data scientist £1,170.00 £850.00
Principal data scientist £1,825.00 £1,325.00
Lead data scientist £2,350.00 £1,725.00
Head of data science £2,915.00 £2,150.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £1,490.00 £1,095.00
Lead machine learning engineer £1,825.00 £1,325.00
Performance analyst
Role level UK Rate Offshore Rate
Associate performance analyst £880.00 £645.00
Performance analyst £1,170.00 £850.00
Senior performance analyst £1,490.00 £1,095.00
Lead performance analyst £1,825.00 £1,325.00
Head of performance analysis £2,915.00 £2,150.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Associate application operations engineer £880.00 £645.00
Application operations engineer £1,170.00 £850.00
Senior application operations engineer £1,490.00 £1,095.00
Lead application operations engineer £1,825.00 £1,325.00
Principal application operations engineer £2,350.00 £1,725.00
Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £1,170.00 £850.00
Senior business relationship manager £1,490.00 £1,095.00
Lead business relationship manager £1,825.00 £1,325.00
Change and release manager
Role level UK Rate Offshore Rate
Configuration analyst £880.00 £645.00
Change and release analyst £1,170.00 £850.00
Change and release manager £1,490.00 £1,095.00
Command and control centre manager
Role level UK Rate Offshore Rate
Operations analyst £1,170.00 £850.00
Senior operations analyst £1,490.00 £1,095.00
Operational control manager £1,825.00 £1,325.00
Head of command and control £2,915.00 £2,150.00
End user computing engineer
Role level UK Rate Offshore Rate
Associate end user computing engineer £880.00 £645.00
End user computing engineer £1,170.00 £850.00
Senior end user computing engineer £1,490.00 £1,095.00
Lead end user computing engineer £1,825.00 £1,325.00
Principal end user computing engineer £2,350.00 £1,725.00
IT service manager
Role level UK Rate Offshore Rate
IT service analyst £880.00 £645.00
IT service manager £1,170.00 £850.00
Senior IT service manager £1,490.00 £1,095.00
Head of IT service management £2,915.00 £2,150.00
Incident manager
Role level UK Rate Offshore Rate
Incident manager £1,170.00 £850.00
Major incident manager £1,490.00 £1,095.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Associate infrastructure engineer £880.00 £645.00
Infrastructure engineer £1,170.00 £850.00
Senior infrastructure engineer £1,490.00 £1,095.00
Lead infrastructure engineer £1,825.00 £1,325.00
Principal infrastructure engineer £2,350.00 £1,725.00
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Associate infrastructure operations engineer £880.00 £645.00
Infrastructure operations engineer £1,170.00 £850.00
Senior infrastructure operations engineer £1,490.00 £1,095.00
Lead infrastructure operations engineer £1,825.00 £1,325.00
Principal infrastructure operations engineer £2,350.00 £1,725.00
Problem manager
Role level UK Rate Offshore Rate
Problem analyst £1,170.00 £850.00
Problem manager £1,490.00 £1,095.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £1,170.00 £850.00
Senior service desk analyst £1,490.00 £1,095.00
Service desk manager £1,825.00 £1,325.00
Head of service desk £2,915.00 £2,150.00
Service transition manager
Role level UK Rate Offshore Rate
Service acceptance analyst £880.00 £645.00
Service readiness analyst £1,170.00 £850.00
Service transition manager £1,490.00 £1,095.00
Lead service transition manager £1,825.00 £1,325.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Trainee business analyst £640.00 £475.00
Junior business analyst £715.00 £525.00
Business analyst £1,170.00 £850.00
Senior business analyst £1,490.00 £1,095.00
Lead business analyst £1,825.00 £1,325.00
Head of business analysis £2,915.00 £2,150.00
Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £880.00 £645.00
Delivery manager £1,170.00 £850.00
Senior delivery manager £1,490.00 £1,095.00
Head of (Agile) delivery management £2,915.00 £2,150.00
Digital portfolio manager
Role level UK Rate Offshore Rate
Digital portfolio analyst £880.00 £645.00
Digital portfolio manager £1,170.00 £850.00
Senior digital portfolio manager £1,490.00 £1,095.00
Head of portfolio £2,915.00 £2,150.00
Product manager
Role level UK Rate Offshore Rate
Associate product manager £880.00 £645.00
Product manager £1,170.00 £850.00
Senior product manager £1,490.00 £1,095.00
Lead product manager £1,825.00 £1,325.00
Head of product £2,915.00 £2,150.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £1,490.00 £1,095.00
Service owner
Role level UK Rate Offshore Rate
Service owner £1,490.00 £1,095.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £880.00 £645.00
QAT analyst £1,170.00 £850.00
Senior QAT analyst £1,490.00 £1,095.00
Lead QAT analyst £1,825.00 £1,325.00
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £880.00 £645.00
Test engineer £1,170.00 £850.00
Senior test engineer £1,490.00 £1,095.00
Lead test engineer £1,825.00 £1,325.00
Test manager
Role level UK Rate Offshore Rate
Test manager £1,490.00 £1,095.00
Head of test £2,915.00 £2,150.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
Apprentice DevOps engineer £640.00 £475.00
Junior DevOps engineer £715.00 £525.00
DevOps engineer £1,170.00 £850.00
Senior DevOps engineer £1,490.00 £1,095.00
Senior DevOps engineer - management £1,490.00 £1,095.00
Lead DevOps engineer £1,825.00 £1,325.00
Lead DevOps engineer - management £1,825.00 £1,325.00
Principal DevOps engineer £2,350.00 £1,725.00
Principal DevOps engineer - management £2,350.00 £1,725.00
Frontend developer
Role level UK Rate Offshore Rate
Apprentice frontend developer £640.00 £475.00
Junior frontend developer £715.00 £525.00
Frontend developer £1,170.00 £850.00
Senior frontend developer £1,490.00 £1,095.00
Lead frontend developer £1,825.00 £1,325.00
Head of frontend development £2,915.00 £2,150.00
Software developer
Role level UK Rate Offshore Rate
Apprentice developer £640.00 £475.00
Junior developer £715.00 £525.00
Developer £1,170.00 £850.00
Senior developer £1,490.00 £1,095.00
Senior developer - management £1,490.00 £1,095.00
Lead developer £1,825.00 £1,325.00
Lead developer - management £1,825.00 £1,325.00
Principal developer £2,350.00 £1,725.00
Principal developer - management £2,350.00 £1,725.00

User-centred design roles

Accessibility specialist
Role level UK Rate Offshore Rate
Junior accessibility specialist £715.00 £525.00
Accessibility specialist £1,170.00 £850.00
Senior accessibility specialist £1,490.00 £1,095.00
Head of accessibility £2,915.00 £2,150.00
Content designer
Role level UK Rate Offshore Rate
Associate content designer £715.00 £525.00
Junior content designer £880.00 £645.00
Content designer £1,170.00 £850.00
Senior content designer £1,490.00 £1,095.00
Lead content designer £1,825.00 £1,325.00
Head of content design £2,915.00 £2,150.00
Content strategist
Role level UK Rate Offshore Rate
Content strategist £1,170.00 £850.00
Graphic designer
Role level UK Rate Offshore Rate
Associate graphic designer £715.00 £525.00
Junior graphic designer £880.00 £645.00
Graphic designer £1,170.00 £850.00
Senior graphic designer £1,490.00 £1,095.00
Lead graphic designer £1,825.00 £1,325.00
Head of graphic design £2,915.00 £2,150.00
Interaction designer
Role level UK Rate Offshore Rate
Associate interaction designer £715.00 £525.00
Junior interaction designer £880.00 £645.00
Interaction designer £1,170.00 £850.00
Senior interaction designer £1,490.00 £1,095.00
Lead interaction designer £1,825.00 £1,325.00
Head of interaction design £2,915.00 £2,150.00
Service designer
Role level UK Rate Offshore Rate
Associate service designer £715.00 £525.00
Junior service designer £880.00 £645.00
Service designer £1,170.00 £850.00
Senior service designer £1,490.00 £1,095.00
Lead service designer £1,825.00 £1,325.00
Head of service design £2,915.00 £2,150.00
Technical writer
Role level UK Rate Offshore Rate
Technical writer £1,170.00 £850.00
Lead technical writer £1,825.00 £1,325.00
User researcher
Role level UK Rate Offshore Rate
Associate user researcher £715.00 £525.00
Junior user researcher £880.00 £645.00
User researcher £1,170.00 £850.00
Senior user researcher £1,490.00 £1,095.00
Lead user researcher £1,825.00 £1,325.00
Head of user research £2,915.00 £2,150.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
The Certification Body of Aprio, LLP
ISO/IEC 27001 accreditation date
Wednesday 24 July 2024
What the ISO/IEC 27001 doesn’t cover
ISO27001 certification does not cover handling of specific data types such as health care and payment transactions that are covered under other certifications such as HIPAA and PCI.
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
Who accredited the ISO 9001 certification
The British Standards Institution bsi
ISO 9001 accreditation date
Saturday 6 July 2024
What the ISO 9001 doesn’t cover
Our ISO9001 certification specifically covers Business Analysis, Project Management, and managed services. Other service areas we provide, such as Organisational and Change Management fall outside the current certification scope.
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
4ae803c4-cffe-4e8f-9739-7ac106532076
Cyber essentials plus
Yes
Please provide your Cyber Essentials Plus Certificate Number
331483cd-9060-4fbf-9074-d55ec6ed6e4e
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Volunteering opportunities for staff
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nhuk.frameworks@northhighland.com. Tell them what format you need. It will help if you say what assistive technology you use.