ZEAL SOLUTIONS LIMITED

PROCLUS & workplace operations management, training and assessments

Our PROCLUS/software platforms enable businesses to assess and manage workplace operations through various tailored applications and services that support: incident management, safety alerts, asset management, sickness absence, lesson learning, skills monitoring, CPD, culture, supportive leadership, mental well-being and multi-source or team assessments. All applications/services can be tailored to meet needs.

Features

• Remote access
• Bespoke
• Real-time reporting
• Permission based
• Secure
• Multiple and integrated application

Benefits

• Access key information anytime
• Support shared awareness
• Increase confidence
• Increase lessons identified
• Task assist
• Training Support

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at support@zealsolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

942485846634276

Contact

Antonio Zarola
07801282196
support@zealsolutions.co.uk

About your service

• Service categories:

  Applications

  Content workflow and management

  • Capture
  • Document

  Content services

  • Content Sharing and Collaboration Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Support is offered during normal business hours (UK time). 24/7 can be provided at additional costs.
• System requirements:
  • Use of up to date browsers
  • Javascript Enabled

User support

• Email or online ticketing support: Yes
• Support response times: Responses are often close to immediate and within 10 minutes. However, we have a policy to ensure tickets are reviewed and responses are provided within 1 hour. If the service has been paid for, then response times are the same at the weekend. Otherwise, support is provided during normal business hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support is provided at the following levels:; ; Zeal shall provide the following support services during the Support Hours.; (a) advice by e-mail on the use of the Software Service; and; (b) the diagnosis of Errors in the Software Service and instructions as to the rectification of such Errors by email or by remote access.; ; As soon as practicable after the Client becomes aware of an Error, it shall:; (a) notify Zeal by telephone of the circumstances in which it arose and provide all additional available information to Zeal regarding such Error; and; (b) if required, provide Zeal with all access to the Client’s system and audit logs necessary to enable Zeal to rectify such Error.; ; Blocker: within 1 hour; Critical :within 4 hours; Major: within 24 hours; Minor: within 48 hours; ; There is no additional charge for standard support. Dedicated support will be calculated on request/application.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Users are trained either online or onsite. User guidance is available for download from our application.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data is extracted for users and provided in CSV format. Other formats can be provided upon request and at an extra cost.
• End-of-contract process: At the end of a Software as a Service (SaaS) contract, a formal offboarding process will occur. This includes a clear termination procedure, secure handling and return of any customer data, and the cancellation of user accounts and licenses. The exact steps are detailed in the SaaS agreement.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: This can be found online through the PROCLUS platform.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Key features / functions that are mobile friendly will render for mobile devices. However, we can also bespoke aspects of the application to suit client requirements.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Fields, permissions and reports can customised. If users are using one of our survey applications, questions can also be customised. Customisation is completed through a requirements gathering exercise that support implementation of the service. Customisation is completed by Zeal Solutions.

Scaling

• Independence of resources: We have a guaranteed up time and ensure there can be concurrent users on the software. The software is continuously monitored to ensure it is performing as required.

Analytics

• Service usage metrics: Yes
• Metrics types: We can provide metrics on active users, trends, last log ins, usage against permissions and other forms of usage metrics.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Data can be exported into Excel as a CSV file by using the available report/export functions.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Zeal shall meets (and exceeds) agreed Software Service connectivity targets of 99.5% for each calendar month (“Uptime Connectivity Target”).; ; Availability measurement shall be carried out by Zeal and is based on the monthly average percentage availability, calculated at the end of each calendar month as the total actual uptime minutes divided by total possible uptime minutes in the calendar month where (i) "actual uptime minutes" is the number of minutes during which the Client is able to log into and access the Software Service; and (ii) any minute during which the Software Service was Unavailable (other than as a result of any Exclusions) is not considered to be an “actual uptime minute”.
• Approach to resilience: Available on request.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted using role-based access controls implemented in software. Permissions are assigned based on job role and least-privilege principles, ensuring users can only access functions necessary for their responsibilities.; ; Administrative and support access is limited to authorised personnel and protected using strong authentication controls. Separation of duties is enforced within management interfaces to reduce risk. Where appropriate, penetration testing and security reviews are used to assess the effectiveness of access controls and validate the strength of separation between users and management functions.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Zeal Solutions treats security governance as an integral part of how the organisation operates. Security activities are aligned to organisational goals and delivery priorities, ensuring that security supports effective service delivery.; ; Clear responsibility for security decision-making is defined at all levels, with senior accountability held by the Managing Director and operational responsibility delegated to appropriate leads. Individuals are empowered to make informed security decisions within their remit and are accountable for those decisions.; ; Security governance operates alongside other core governance areas, including employee health and safety, financial controls, and risk management, ensuring a balanced, proportionate, and sustainable approach.
• Information security policies and processes: Zeal Solutions follows a structured and proportionate information security framework aligned with UK GDPR, the Data Protection Act 2018, and recognised good practice, including principles from ISO 27001 where appropriate to scale. ; ; We maintain a formal Information Security Policy, supported by policies covering data protection, access control, incident management, business continuity, and acceptable use. These policies define how information is classified, stored, accessed, processed, and securely disposed of across our cloud-based services.; ; Overall accountability for information security sits with the Managing Director, who acts as Senior Information Risk Owner, supported by designated leads for data protection and system administration. This ensures clear reporting lines and escalation routes. All security or data protection incidents are logged, investigated, and managed in line with our incident response process, including client and regulatory notification where required.; ; System access is role-based and restricted to authorised users only, applying least-privilege principles and strong authentication controls. Access rights are reviewed regularly. Our services are hosted on secure, reputable cloud infrastructure with appropriate security certifications and resilience measures.; ; Policy compliance is ensured through staff induction, ongoing awareness, and regular policy review. Policies are reviewed at least annually or following any material change.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Zeal Solutions follows a defined configuration and change management workflow to control changes across the lifecycle of our cloud services. Service components are documented and tracked from development through deployment, maintenance, and retirement.; ; All change requests are formally reviewed and assessed before implementation. This includes consideration of security impact, data protection implications, and business continuity, supported by proportionate risk assessment and business impact analysis where appropriate. Changes are approved by designated leads and implemented in a controlled manner, with testing undertaken to ensure service stability and security are maintained.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Zeal Solutions operates a proactive vulnerability management process to identify, assess, and address potential threats to our services. We monitor vulnerabilities through a combination of third-party security tooling, cloud service provider alerts, and recognised threat intelligence sources.; ; Identified vulnerabilities are assessed for risk, impact, and exploitability, taking into account data sensitivity and service criticality. Security patches and updates are prioritised accordingly and deployed in a timely manner, with critical vulnerabilities addressed as a priority. Where appropriate, changes are tested prior to deployment to ensure service stability while maintaining security.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Zeal Solutions uses protective monitoring to detect and respond to potential security incidents across our cloud services. Our Azure environment provides centralised logging and monitoring, including activity logs, security alerts, and access monitoring.; ; Potential compromises are identified through automated alerts, anomaly detection, and review of system logs. When an incident is suspected, it is assessed immediately, contained where necessary, and investigated in line with our incident management process. Incidents are escalated to senior management and, where required, clients and regulators are notified. Response times are prioritised based on risk and impact, with critical incidents addressed as a priority.
• Incident management type: Supplier-defined controls
• Incident management approach: Zeal Solutions operates a defined incident management process to ensure security incidents are handled consistently and effectively. Pre-defined procedures are in place for common incident types, including data protection, service availability, and security events.; ; Users can report incidents via designated support contact channels, which are monitored during business hours and escalated as required. All incidents are logged, assessed, and managed according to severity and impact. Where an incident affects clients or personal data, timely updates and incident reports are provided, including details of impact, actions taken, and any required follow-up or remediation.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Yes. Free trials are provided following a system demonstration. Users receive access to core application functionality for evaluation purposes. Advanced configuration and live operational use are excluded. Trials are time-limited to 14 days and are managed through our relationship and account management team.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E69558dd-20c5-40c7-9529-69ba1a991b34
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at support@zealsolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.