CGI

Open Banking Payments (Ordo)

Ordo gives your organisation a low cost, real time, customer friendly alternative to card payments. Our simple to use APIs give you a fully customised service so you can collect payments and make refunds by invoice, eCommerce, contact centre, and point of sale at a simple fixed charge per payment.

Features

• Customer payments via invoice, eCommerce, call centre and PoS/QRCode
• Payment direct from customer's bank account with secure open banking
• Irrevocable realtime payments into you bank accounts with no chargebacks
• No payer registration or app downloads for payers to use
• Available to 98% of consumers and small businesses
• Customer payment authorisation already built into mobile and internet banking
• Guaranteed payment references for auto-reconciliation and secure document delivery
• Fully customised payer experience with your organisation's look and feel
• Secure refunds and payouts to validated customer bank accounts
• Ready for open banking Variable Recurring Payments (VRP)

Benefits

• Low fixed cost per payment, not percentage of value
• Faster payment - real time directly into your bank accounts
• No insecure bank account or payment card data sharing
• No interception, third party fraud risks or chargebacks
• Simple customer experience, no data entry or sharing
• Know immediately you've been paid with real time payment status
• Simple payment reconciliation - you provide a locked bank reference
• Secure communication with your customer for invoices etc
• Widely available, payer just needs mobile or internet banking
• Know exactly who you are paying for out payments

£0.00 to £0.20 a transaction

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.gen.ccsframeworks@cgi.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

942847488649986

Contact

CCS Frameworks Team
08450707765
uk.gen.ccsframeworks@cgi.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Capita Pay 360 (v13 onwards), Contis BaaS, Certua; embedded finance solutions, CGI Collections Suite,; Siemens Energy Company Managed Credit Solution
• Cloud deployment model: Public cloud
• Service constraints: Domestic UK sterling payments. Some corporate bank; accounts do not support open banking payments
• System requirements: OAuth for secure service access

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Varies by severity of issue
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support is provided Mon--Fri 0900 to 1730 excluding Bank Holidays via support@ordopay.com; Support levels are shown below with support hours response times.; Platform availability is 99.5% 24x7; - Priority 1 (P1) [Total loss of the Ordo Platform] 30min response; - Priority 2 (P2) [Major functionality unavailable with no workaround available] 2 hour response; - Priority 3 (P3) [Major functionality unavailable with work around available. Minor functionality unavailable.] 4 hour response; - Service Request [Individual user affected. Business requests to the operations team] 24 hour response
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Integration specialist team can support via video call/face; to face meetings, guiding users through the service
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats:
  • Word
  • Excel
  • Swagger
• End-of-contract data extraction: To comply with FCA requirements, all transactional data is; held for up to 7 years (6 calendar years plus current year).; All non-essential information can be removed via our RTBR; capabilities.
• End-of-contract process: At end of contract, we would agree with user whether they; wanted existing, unpaid transactions to be 'expired' or kept; open so payer can still action. Depending on level of post-contract access required we would remove functional; access.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile and desktop provide the same end-user service for payers. Mobile provides the optimal experience as the payer is taken automatically to their mobile banking app to authorise payment simply and securely via fingerprint or face-id. On desktop the user needs to either scan an Ordo generated QR code to authorise payment from their mobile banking app on their smart phone or alternatively provide login credentials to their bank's internet banking service from the desktop. The Ordo service is device aware; and screens are appropriately optimised.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Most users will obtain service information, e.g. updates on; payments, etc via our APIs. For smaller volume users we also; provide a web based service user interface (dashboard) that allows for generation and review of payments, etc.
• Accessibility standards: None or don’t know
• Description of accessibility: Not applicable for normal API access. The web dashboard, if used, can use most desktop/browser accessibility aids.
• Accessibility testing: Testing with screen readers for sight impaired users has been done.
• API: Yes
• What users can and can't do using the API: All service features and use cases are supported via API apart from adding new receiving bank account details. Adding new bank account details require an Ordo service request for security reasons.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The look and feel of the end-user payments journey can be; customised to reflect the branding, styles, typeface and language of the billing business. This look and feel will apply to all types of payment, not just eCommerce initiated. The billing business simply provides Ordo with the digital assets and Ordo applies them to the service for the client's payments.

Scaling

• Independence of resources: The service is hosted in the cloud and scalable. Performance testing, service monitoring and capacity planning are in place.

Analytics

• Service usage metrics: Yes
• Metrics types: Ordo provide daily monitoring for newly integrated; clients including itemised and aggregated transaction; volume and value metrics as well as transaction; completion rates Ordo provide monthly client service; reviews for the continual improvement of service; provision using aggregated transaction volume and; value metrics, transaction statuses and market price; comparison Ordo provide an API endpoint for all; transactions created by a client for their internal reporting, monitoring of transaction statuses and client; system management.
• Reporting types:
  • API access
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Ordo

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Through use of the service APIs
• Data export formats: Other
• Other data export formats: Via the API Json
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • API format
  • CSV (or XLS by exception)

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Ordo platform is available 99.5% 24x7
• Approach to resilience: The service utilises Microsoft PaaS features which offers underpinning high levels of resilience, scaling and capacity capability within the region.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: Oauth2 for API
• Access restrictions in management interfaces and support channels: N/A - no management console required for the services as API; integration to core client system.
• Access restriction testing frequency: At least once a year
• Management access authentication: Other
• Description of management access authentication: N/A - no management console required for the services as API integration to core client system.

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Intertek Certification Limited
• ISO/IEC 27001 accreditation date: 07/04/2021
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Information security policies are as approved by the FCA as part of Ordo's authorisation.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: CGI holds ISO27001:2013 certificates that cover outsourcing; operations and project and consultancy services in all of their; UK offices.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: CGI holds ISO27001:2013 certificates that cover outsourcing; operations and project and consultancy services in all of their; UK offices.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: CGI holds ISO27001:2013 certificates that cover outsourcing; operations and project and consultancy services in all of their; UK offices.
• Incident management type: Undisclosed
• Incident management approach: CGI has a dedicated Global Security Operations Center; (GSOC) that provides ongoing security monitoring, incident; management, threat intelligence, threat management and; forensic investigation. The GSOC monitors CGI’s network; and critical assets on a 24x7 basis in geographies that CGI; operates, providing ongoing proactive testing of CGI’s; network to evaluate if controls perform as expected against; the current cyber-threats.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  CGI is passionate about protecting the environment. Our UK corporate policy, backed by Science Based Targets (SBTs), is to be Net Zero by 2026 and to be operationally Carbon Neutral by the end of 2022.; ; We commit to:; - Achieving Net Zero, based on SBT measures, no later than 2026.; - Extending the climate change commitment into our supply chain such that 50% of our suppliers, by spend, will have set their own SBTs to reduce their climate impact by 2026.; - Applying our environmental programme ‘No Planet B’ to each opportunity. As part of ‘No Planet B’ we engage with our members, clients, suppliers and communities, to identify and deliver additional benefits including tree planting and canal restoration projects.
• Covid-19 recovery:

  Covid-19 recovery

  N/A
• Tackling economic inequality:

  Tackling economic inequality

  CGI is committed to ensuring careers in STEM are accessible for all. We will continue to provide a range of new employment and training opportunities which include professional, graduate and apprenticeships. To create new skills in the IT industry, we offer a range of IT-based apprenticeships and partner with various university training partners to deliver our Technology Industry Gold accredited Degree Apprenticeships.; ; We proudly support social enterprises FastFutures and Bounceback, providing mentoring, CV writing and interview skills to young people and prison leavers, enabling them to become work-ready. CGI’s EmployABILITY programme helps underrepresented students to build skills needed to pursue a successful career in STEM, through mentoring provided by our members.
• Equal opportunity:

  Equal opportunity

  At CGI we encourage diversity in our workplace and inclusivity at work is one of our priorities.; ; We commit to:; - Continuing to measure and reduce our Gender and Ethnicity Pay Gap; - Publishing our disability metrics; - Inclusive and accessible recruitment practices; - Investing in training and progression ; ; CGI are proud of the progression with our Gender pay gap figures. While our ethnicity pay gap is relatively small, we know that a higher representation of minority ethnic employees at senior levels will reduce it further. This is now one of our main objectives. We recently updated our systems, enabling our members to declare whether they consider themselves to have a disability. We will publish this data through the Voluntary Reporting Framework.
• Wellbeing:

  Wellbeing

  At CGI, we are proud to care about our members. However, wellbeing isn’t an issue exclusively concerning our business; we are equally committed to supporting the wellbeing of the communities in which we operate too. We achieve this by:; - Training our members in Mental Health First Aid; - Extending health and wellbeing initiatives with our clients and suppliers; - Collaboratively identifying initiatives to support local communities; ; CGI are a signatory of the 'UK-wide Mental Health at Work Commitment' curated by the mental health charity 'Mind'. We will continue to invest in training to expand upon our 300 plus UK members who are already certified Mental Health First Aiders (MHFAs). These certified members have developed a strong support network for their colleagues. To supplement this and drive the integration of best practice for physical and mental health, we will provide all our members with access to ‘Oxygen’, our online wellbeing centre of expertise.

Pricing

• Price: £0.00 to £0.20 a transaction
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Ordo customers can use the zero integration web interface via www.myordo.com, or an iOS app available through the apple app store with 20 free requests followed by using our pay as you go model for requests sent. There is no subscription required to use this service.
• Link to free trial: Www.myordo.com

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.gen.ccsframeworks@cgi.com. Tell them what format you need. It will help if you say what assistive technology you use.