Whitespider

WhiteSpider Wireless services

WhiteSpider specialises in providing consultancy, strategic advice, practical support and managed services for Wireless networks. Our highly qualified and industry recognised professionals use our our structure approach, as well as industry standard methodologies, to help organisations deliver highly performanant wireless networks and services.

Features

• Customizable Wi-Fi Service Levels
• AI-Driven Radio Resource Management
• Real-time User State Information
• Adaptive wireless intrusion prevention systems
• Assistance choosing systems and vendors
• Smart building application integration
• Location insights, tracking and wayfinding

Benefits

• Enhance space utilisation & environmental analytics
• Improved user experience of wifi
• Centralized control over and visibility into location services
• Simplification of operations

£350 to £1,500 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jonny.malcolm@whitespider.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

943008660268901

Contact

Jonny Malcolm
02037732380
jonny.malcolm@whitespider.com

Planning

• Planning service: Yes
• How the planning service works: WLAN network assessment ; Before any new WLAN solution design, our wireless experts will evaluate your existing WLAN infrastructure and provide a report to indicate the current status of the network and identify infrastructure and configuration gaps that need to be addressed. ; RF site survey and design ; We can undertake wireless site surveys to measure RF propagation, coverage, interference, and signal quality, and verifies that the WLAN infrastructure has the ability to adjust to dynamic environmental changes. To ensure the best possible performance, it is best to undertake on-site surveys prior to the design, however we can also use desk-based tooling to provide a more cost-effective wireless layout for your estate.; WLAN solution assessment ; Our experts work closely with your team to align the appropriate vendor solution with your business and technical requirements, so you can get the best value from your WLAN deployment. With expertise across a wide variety of vendors, such as Cisco, Meraki, Fortinet, Juniper, Aruba we can ensure the solution best fits your business needs.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Design; We will work with your internal teams to create an appropriate series of design documents that will achieve the expected outcomes and deliver great user experience. Whether you requirements is for an entry-level wireless solution for a small enterprise, through to mission-critical coverage at thousands of locations we have the expertise to create the appropriate design, taking into account:; • Voice and video applications; • Guest access to ensure guests are segregated from internal systems.; • Outdoor wireless where this is required ; • Location tracking for users and devices; • Wireless intrusion prevention to protect your network from security threats, ; • Post-deployment RF assessment to ensure the solution delivers what was required.; ; Deployment; Once the solution has been designed, our team will build, deploy and test the solution to ensure it performs to the expected functional standards.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We can provide a post-deployment onsite testing of the delivered WiFi to optimise the perfomance of the service. ; ; Alternatively, or in addition, we have developed a 'Watchman' service that will monitor and track application performace from a user perspective at any location in the estate. This will emulate applications from the user to the application host and identify potential issues and performance degregdation along the path.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Cyber security consultancy
  • Security incident management

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Our Service Desk provides comprehensive and highly available support services, giving our customers expertise on hand.; ; We support a wide range of cloud technologies and software solutions throughout the UK and across the world, typically on an 8*5 basis, but optionally on a 24*7 basis. The service desk owns all customer service calls, incident reports and assistance requests from initiation to resolution.; ; We provide a knowledgeable first-line of customer support, which improves first-time resolution of issues.

Service scope

• Service constraints: There are no known constraints

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1: 4 working hours ; Priority 2: 12 working hours; Priority 3: 2 working days; Priority 4: 5 working days; Working hours are 9am-5pm. Tickets raised outside of these hours are responded to within hours unless agreed with the customer.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: We provide monitoring and remote support either on a 8x5 Monday to Friday basis or on a 24x7x365 basis. Onsite support can be provided, typically 8x5 Monday to Friday, but is possible outside of these times.; ; The cost of this support service will depend on the customer’s original requirement and agreement with WhiteSpider. Our initial contract agreement with the customer will also state whether we will provide a technical account manager or cloud support engineer to administer support.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 04/12/2023
• What the ISO/IEC 27001 doesn’t cover: No elements of this service are not covered by our ISO27001
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Wellbeing

  Tackling economic inequality

  WhiteSpider is a rapidly growing SME. As our business grows, we continue to recruit staff from all social and economic backgrounds. Our focus is always to recruit based on attitude, work ethic and how they will fit into our business culture. We then train them to give them a wide range of technical skills. This helps to improve their future employability.; We also work with apprentice schemes giving opportunities to school leavers and other young people.

  Wellbeing

  We strongly focus on employee wellbeing. We ensure employees have the flexibility to work in the office, as well as from home, however we do insist on regular monthly face-to-face work time to vary their working location.; We provide employees with an external, confidential wellbeing service that they can contact for concern whether this is personal, family, financial, or work related.; We run a voluntary scheme focused on getting staff out into the mountains, giving them time outdoors in the mountains and teaching them new skills.

Pricing

• Price: £350 to £1,500 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jonny.malcolm@whitespider.com. Tell them what format you need. It will help if you say what assistive technology you use.