MooD 16 and MooD 17 Software as a Service (SaaS)
Online, cloud hosted based access to MooD Business Architect and MooD Active Enterprise components. This is a hosted service that provides a virtual repository, complete with disaster recovery, flexible licencing and scaleable collaboration.
Features
- Hosted software within Cloud or UK OFFICIAL cloud environment (SaaS)
- Server administration and software support included
- Upgrade, bug triage and fix included
- Backups and recovery processes in place
- MooD Business Architect and MooD Active Enterprise components
- Web front-end allowing access from any location with appropriate permissions
- Scalable infrastructure
- Email and Telephone support
- Enterprise and Business Architecture
- Access from any location with the appropriate permissions granted.
Benefits
- Fully configured and supported software application
- Managed infrastructure
- Access to the latest version of software
- 99%+ availability and uptime
- Collaboration with defence partners and teams
- Sharing of content via HTML to defence partners and teams
- Access from a wide range of IT devices
- Improve business-led agility and responsiveness
- Analyse how operational activity is affecting overall business outcomes
- Do difficult things quickly for unprecedented ROI
Pricing
£200 to £300 a user a month
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
9 4 3 8 3 1 8 0 8 0 9 1 3 5 5
Contact
CACI UK Ltd
CACI Digital Marketplace Sales Team
Telephone: 0207 602 6000
Email: digital.marketplace@caci.co.uk
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- Services can work in parallel with other services.
- Cloud deployment model
-
- Public cloud
- Private cloud
- Hybrid cloud
- Service constraints
- Requires specific versions of software.
- System requirements
-
- Microsoft SQL
- Microsoft Windows
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Initial response to email is due within 4 hours on Monday to Friday from 09:00 to 17:00 excluding national holidays. Immediate response to phone and online requests business hours Monday to Friday. Online support portal available 24/7. Dedicated customer account manager available business hours. Enhanced levels of support are also available at extra cost
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- Onsite support is available through a Managed Service, pricing is dependent on the number of end users and support levels defined. A Technical Account Manager will be provided as will a customer account manager. Additional services include but are not limited to training, modelling support, model definition, design, configuration and test services.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- The user is fully supported through an online support capability, user documentation and onsite training can be provided.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- Other
- Other documentation formats
-
- Microsoft Office
- Microsoft Visio
- End-of-contract data extraction
- At contract end CACI deliver a full transition and close down service. All exportable data will be provided on removable media.
- End-of-contract process
- Administrative rights permit data export following which service is terminated
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Chrome
- Application to install
- No
- Designed for use on mobile devices
- No
- Service interface
- Yes
- User support accessibility
- WCAG 2.1 A
- Description of service interface
- Web interface
- Accessibility standards
- WCAG 2.1 A
- Accessibility testing
- None
- API
- No
- Customisation available
- Yes
- Description of customisation
- Software can be configured to requirements.
Scaling
- Independence of resources
- Infrastructure scaling and load balancing, usage constraints.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Usage statistics and availability
- Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
- Physical access control, complying with another standard
- Data sanitisation process
- No
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Through the user interface of the tooling.
- Data export formats
-
- CSV
- Other
- Other data export formats
-
- XLSX
- Word
- PowerPoint
- ODBC sources
- ArchiMate
- XLS
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- Excel
- MS Project
- XMI
- Visio
Data-in-transit protection
- Data protection between buyer and supplier networks
- Other
- Other protection between networks
-
CACI follows GDPR and all legal/contractual obligations to data protection/information security both as CACI data owners and data processors on behalf of clients. All data processing is conducted in accordance with our Information Handling/Data Protection Policies.
CACI comply with the principles of the HMG guidance “10 Steps to Cyber Security” and has implemented a comprehensive data protection awareness programme.
Information security and data protection training is provided upon induction, and throughout employment.
CACI has implemented the Access control controls (A9) as part of our ISO 27001 Certification. Our ISMS has been certified to ISO27001 since 2006 under certificate #501477. - Data protection within supplier network
- Other
- Other protection within supplier network
-
CACI follows GDPR and all legal/contractual obligations to data protection/information security both as CACI data owners and data processors on behalf of clients. All data processing is conducted in accordance with our Information Handling/Data Protection Policies.
CACI comply with principles of the HMG guidance “10 Steps to Cyber Security” and has implemented a comprehensive data protection awareness programme.
Information security and data protection training is provided upon induction, and throughout employment.
CACI has implemented Access control controls (A9) of the ISO27001 standard as part of our 27001 Certification. Our ISMS has been certified to ISO27001 since 2006 under certificate #501477.
Availability and resilience
- Guaranteed availability
- This is different per contract/solution/infrastructure. Information available on request against a specific configuration, subject to Private Cloud hosting SLA's as specified by customer.
- Approach to resilience
- Designed with fail-over between two data centres.
- Outage reporting
- Email alerts.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
- Access restrictions in management interfaces and support channels
- Full security permission model, details available on request.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Certified by the British Standards Institute (BSI) for ISO 27001.
- ISO/IEC 27001 accreditation date
- Original Registration Date: 11th April 2006 – last re-certification February 2022
- What the ISO/IEC 27001 doesn’t cover
- Our ISO 27001 certification covers all CACI services, offices, and data centres.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
-
- CACI holds Data Seal.
- Registered with the ICO - Network and Information Systems Directive
- ISO 9001 - this includes additional elements regarding security
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
CACI provides systems integration, software applications and consultancy services to customers from across the public and private sectors. We manage sensitive data on behalf of our customers ensuring that the confidentiality, integrity and availability of information is maintained always.
CACI is dedicated to protecting all customer data and systems using industry best practise for security. We have implemented an Information Security Management System (ISMS) containing policies, procedures and robust technical controls to systematically manage sensitive data, systems and processes in accordance with ISO 27001:2013.
Our customers demand the highest levels of data security, and our ISMS is subject to regular rigorous internal & external audits by our customers. CACI has been certified by the British standards Institute to ISO 27001 since 2006, cert # IS501477, covering all CACI offices and data centers, demonstrating our commitment to information security. We also hold Data Seal, cert # DS 27001/1-2014 and Cyber Essentials certification, cert # CES-CSR-10006.
All our systems are installed on highly available hardware in CACI owned data centres, backed up nightly on offsite encrypted media, patched regularly, while being protected by high-end firewall systems, intrusion detection and antivirus systems. Complete network penetration tests are performed annually by independent third parties.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
-
Documented change management systems form part of ISMS. Major/significant changes are peer reviewed and approved by the Change Advisory Board which delivers support to Change Management team who approve, assess, prioritise.
All changes are subject to our Change Control Policy. Where there is the possibility of an impact to user activity, stakeholders are notified for feedback.
Changes are then forwarded to Change Managers for CAB approval, who append plans when appropriate.
Robust systems acceptance testing processes have been established for all new information systems, upgrades, and new versions, conducted by a dedicated Quality Assurance team, ensuring no security impact. - Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
CACI has a comprehensive vulnerability management program that includes conducting weekly vulnerability scans on critical systems and applications.
New patches are promptly risk assessed and prioritised based on the severity of the vulnerability and the threat intelligence available.
Where an Emergency patch poses an imminent threat to the network it is installed without undue delay.
All other Windows patches are installed within 14 days of receipt.
Our system administrators subscribe to alerts and publications to ensure new are emerging threats are countered promptly and effectively and that new Technologies and security best practices are assessed and adopted where appropriate. - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Available on request
- Incident management type
- Supplier-defined controls
- Incident management approach
-
All employees are required to report any real, perceived, or potential security incidents that may affect the confidentiality, integrity, or availability of data.
All Security Incidents are recorded in-line with our Security Incident Policy and Response Procedure, for each incident a root cause analysis is conducted, a corrective action undertaken, and a preventative action will be implemented to prevent or reduce the probability of the incident reoccurring in the future.
CACI’s cyber security management programme includes cyber incident response plans, advanced technical controls, operation resilience and business continuity management to minimise the impact of a cyber-security attack or incident.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
- Other
- Other public sector networks
- MODNET if required
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
As a supplier primarily of professional IT services, CACI’s environmental impact is minimal. However, we are constantly looking at how we can operate more efficiently in our fight towards climate change. We are working towards a Net Zero Carbon business model through our delivery to our customers as promoting this to our supply chain.
This commitment is demonstrated by our achievement of ISO14001 accreditation, which we have held for nine years. To attain this standard, we ensure our Environment Management System (EMS) met the following requirements:
-Awareness of environmental impact through procedures and controls
-Acceptance of responsibility through environmental management systems
-Reducing harmful impacts via environmental policies
-Displaying community responsibility via staff training and awareness
We are fully committed to working towards a circular economy approach and where practically possible CACI select the most sustainable means to operate its facilities We remain aware of any and all opportunities to share, lease, reuse, repair, refurbish and recycle existing materials and products. That includes using recycled paper, enforcing double sided printing, and using Energy Star devices. Our recycling policy includes energy/water consumption, waste materials and paper use.
CACI has an agreed Carbon Reduction Plan (CRP) which is in implementation and is published on our website. This includes a set of carbon reduction targets up until 2040, with a baseline period set from July 2020 to June 2021Tackling economic inequality
CACI is dedicated to creating employment opportunities, working with local suppliers and hiring local people. We adjust our recruitment and training processes to focus on attributes rather than qualifications, which could exclude those from a disadvantaged background or deprived areas. Inclusivity and accessibility are encouraged via unconscious bias education and positive and inclusive designs, accessible capabilities, and inclusivity in gathering requirements for digital services. For example, we work closely with the National Autistic Society and Autism at Work to create an inclusive recruitment process, actively supporting neurodiverse candidates to flourish.
CACI works with a number of outreach organisations to develop and attract individuals from minority groups into the cyber security sector, including CyberFirst. A number of our employees volunteer as Ambassadors to this NCSC led government outreach programme. This is a reflection of our belief in the programme’s mission, to develop a sustainable and diverse talent pipeline into the cyber security industry. The majority of the programme’s focus is on students in UK schools, to improve issues with massive student dropout from IT education.
CACI has pledged to promote equality of opportunity within our supply chain, and work with a diverse range, including specialist Small and Medium Enterprise (SME)s. Our network is diverse and wide ranging in terms of skill set, age of business, make up of employees, geographical location, and therefore varying business cultures and diversity of individuals.
We are focussed on creating opportunities from the following groups who experience barriers to employment :
-Long term unemployed
-Armed forces veterans
-Mothers returning to work
-Care leaversEqual opportunity
CACI’s Equal Opportunities policy formalises our approach to not discriminate against any employee on the basis of sex or sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, pregnancy or maternity or other characteristics defined in anti-discrimination legislation (Protected Characteristics), or trade union membership or the fact that they are a part-time worker or a fixed-term employee. Our employees and applicants for employment with CACI are not disadvantaged by any policies or conditions of service which cannot be justified as necessary for operational purposes.
CACI is dedicated to ensuring our work environment, operational delivery and recruitment processes accommodate people with disabilities. Adjustments are made to ensure that those with disabilities are included and supported in our workplaces.
Our Workplace Adjustment Passport (WAP) enables employees to declare a disability, workplace adjustments are driven at company level.
CACI has signed up to the Disability Confident Scheme, formalising our commitment to play a lead role in changing attitudes for the better. We aim to successfully employ and retain disabled people and/or those with health conditions. When designing internal training or selecting an external partner, staff are consulted to capture any specialist needs to tailor sessions, including location, means of delivery and materials. This ensures all staff can develop in a comfortable and accessible environment .
CACI also works closely with the National Autistic Society to create an inclusive recruitment process, partnering with their Autism at Work programme; actively supporting neurodiverse candidates to flourish.
CACI have funded the creation of a number of staff networks, where employees with protected characteristics have time and resources to share ideas and support in a safe private environment. CACI have also offered specific training and talks from speakers related to these characteristics.Wellbeing
CACI has a range of comprehensive support initiatives that have been implemented to aid the health and wellbeing of our workforce (including contractors). Below is a comprehensive list, with specific reference to the six standards of Mental Health at Work commitment.
Promotion of an Open Culture around Mental Health:
-Team of 18 Mental Health First Aiders
-Conduct regular drop-in sessions for all staff, delivered by a Mental Health First Aider Team, focus on a particular element of Mental Health
Prioritising Mental Health in the Workplace by developing and delivering a systematic programme of activity:
-Regular check-ins for staff and our contractor workforce
-Annual Staff Satisfaction Survey, which includes a section on Health & Wellbeing
-Free 24/7 professional counselling
-Private healthcare and health and wellbeing plan (extendable to family members/dependents)
-Employee Assistance Programme
-Discounted gym memberships
-Physiotherapy
-Medical services
-Mental Health First Aider programme
-Stress assessments
Proactively ensure work design and organisational culture to drive positive mental health outcomes
-Comprehensive property and facilities management, ensuring modern, comfortable and state of the art technology for all employees
-Distributed Working Programme, allowing employees and contractors to structure their working week in a way that suits their preference and personal commitments whilst delivering against their work accountabilities
-Open and honest communications at all levels throughout the organisation
Increased organisational confidence and capability:
-Dedicated area of our company intranet for mental health and wellbeing, including various supporting resources and colleagues
-Line Managers and Career Coaches trained in aspects of mental health
Provide mental health tools and support:
-Formal Mental Health First Aid Programme including a team of MHFAs
Increase transparency and accountability through internal and external reporting:
-Publish the results of our annual staff satisfaction survey to all staff. Includes Mental Health and Wellbeing, actions taken and areas for improvement
Pricing
- Price
- £200 to £300 a user a month
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- Up to three month trial MBA licence, hosted and supported.