DATAMATICS INFOTECH LIMITED

Cloud Support Services - Planning,Consolidation,Migration,Security,Training,Quality Assurance

Our Cloud Practice offers comprehensive Cloud Support Services covering planning, consolidation, migration, security, training, and quality assurance. Streamlining workplace innovation, it modernizes applications through containerization and microservices, enhancing productivity and cost-efficiency. Our expertise ensures seamless transition to Native Cloud environments, fostering a Multi-Cloud paradigm

Features

• Engage Cloud services
• Tailored planning solutions
• Re-hosting & Re-platforming
• Efficient consolidation strategies
• Re-purchasing & Re-factoring
• Retiring & Retaining
• Expert migration services facilitate smooth transition
• Robust security measures safeguard sensitive data and applications
• Rigorous quality assurance protocols
• Enhancing skills and knowledge, fostering proficiency

Benefits

• Decreases the build cycle to a day
• Modernizes monolithic applications to microservices based applications
• Creates automated and workflow based build, test and deployment environments
• Manages multichannel, workflow from centralized Digital Onboarding Solution
• Improves turnaround time with faster issue Resolution, Maintenance and Support
• Provides common IT infrastructure for all environments
• Reduces time required for environment setup & configuration
• Controls costs with Development & Quality environments
• Improves agility in setting up environments on demand
• Accelerated Workplace Innovation

£216 to £1,300 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at yamini.arun@datamatics.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

943968230100299

Contact

Yamini Arun
7045152713
yamini.arun@datamatics.com

Planning

• Planning service: Yes
• How the planning service works: We offer comprehensive assistance to buyers in planning and executing their cloud adoption journey, ensuring seamless integration, optimal performance, and maximum ROI. Here's how we help buyers plan their implementation:; Needs Assessment: We start by conducting a thorough needs assessment to understand the specific requirements, goals, and challenges of the buyer. ; Cloud Readiness Assessment: We perform a comprehensive assessment of the buyer's readiness for cloud adoption, evaluating factors such as network infrastructure, security posture, application architecture, and organizational readiness.; Strategic Roadmap: Based on the needs assessment and cloud readiness assessment, we develop a strategic roadmap for cloud implementation. ; Architecture Design: We collaborate with the buyer to design a scalable, secure, and resilient cloud architecture; Migration Strategy: We develop a comprehensive migration strategy for moving applications, data, and workloads to the cloud. ; Security and Compliance Planning: Assist buyers in developing robust security and compliance plans to safeguard their cloud infrastructure and data assets. ; Training and Change Management: We offer training and change management support to help buyers effectively transition to the cloud. ; By offering comprehensive planning and implementation support, Datamatics empowers buyers to successfully leverage cloud hosting and software services to drive innovation, agility, and growth in their organizations.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Azure
  • Amazon Web Services
  • Google Cloud Platform

Training

• Training service provided: Yes
• How the training service works: We understand the critical importance of cybersecurity in today's digital landscape. Our comprehensive training programs are designed to equip organizations with the knowledge and skills needed to mitigate cybersecurity risks effectively.; ; Training Offerings:; Application Vulnerability Assessments: Our training programs cover the fundamentals of conducting application vulnerability assessments, including identification, analysis, and remediation of vulnerabilities in software applications.; Network Security Testing: Our training curriculum includes hands-on exercises and simulations to help participants understand the principles of network security testing. Topics covered include penetration testing, vulnerability scanning, and network reconnaissance techniques. ; Security Trainings: We offer specialized security training programs tailored to the needs of security professionals, IT administrators, and developers. Our training modules cover a wide range of topics, including secure coding practices, threat modeling, cryptography, and incident response. Participants gain practical insights and actionable strategies to enhance the security of their systems and applications.; User Awareness Trainings: Our user awareness training programs focus on educating employees about cybersecurity best practices and raising awareness about common cyber threats. Participants learn how to recognize phishing attempts, secure their passwords, and safeguard sensitive information. Our interactive training modules include real-world scenarios and case studies to help reinforce learning outcomes.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Azure
  • Amazon Web Services (AWS)
  • Google Cloud Platform

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Create roadmaps for Cloud Migration, implementation, integration, configuration, and optimization.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure
  • Amazon Web Services
  • Google Cloud Platform

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: As a cloud service provider, Datamatics offers comprehensive quality assurance and performance testing solutions to ensure the reliability, scalability, and efficiency of our clients' cloud-based applications. Here's how we help buyers in this aspect:; Advanced Testing Frameworks: We utilize advanced testing frameworks and methodologies to conduct comprehensive quality assurance and performance testing for cloud-based applications.; End-to-End Testing: Our testing services cover the entire spectrum of cloud application development, from functional testing to performance testing, security testing, and user acceptance testing.; Scalability Testing: With cloud-based applications, scalability is crucial to accommodate varying workloads and user demands.; Performance Tuning: Our experts analyze performance metrics and optimize the application for speed, responsiveness, and resource utilization. ; Load Testing: We simulate real-world scenarios to assess how the application performs under different levels of load and stress.; Security Testing: Security is paramount in cloud computing. We conduct rigorous security testing to identify vulnerabilities and ensure that the application is resistant to threats and malicious attacks.; Continuous Monitoring: We implement continuous monitoring solutions to track the application's performance in real-time and proactively identify any deviations or anomalies. ; Comprehensive Reporting: We provide detailed reports and insights from our testing activities, including performance metrics, test results, recommendations for improvement.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: At Datamatics, we offer comprehensive support services for seamless cloud hosting and software management. Here's how we assist our clients:; ; Deployment Assistance: Our cloud experts guide clients in deploying cloud services smoothly, from infrastructure selection to application migration, ensuring minimal disruption.; Configuration and Customization: We tailor cloud solutions to meet specific business needs, optimizing performance, scalability, and security.; Performance Monitoring and Optimization: Continuous monitoring and analytics help us optimize resource utilization, enhance application performance, and ensure maximum uptime.; Security and Compliance: Proactive security measures safeguard against cyber threats, with regular assessments and compliance adherence to protect data integrity and availability.; Technical Support: Our dedicated team provides 24/7 technical assistance, resolving issues promptly to keep operations running smoothly.; Training and Knowledge Transfer: We empower clients' IT teams with training programs covering cloud management, software administration, and security best practices.; In summary, we deliver end-to-end support, enabling clients to leverage cloud technology effectively for their business success.

Service scope

• Service constraints: As Datamatics, while we strive to offer comprehensive support for cloud hosting and software services, it's important for buyers to be aware of potential constraints. These may include compatibility issues with legacy systems, data privacy regulations, bandwidth limitations, and potential downtime during migration or updates. However, our team works closely with clients to mitigate these constraints and ensure a smooth transition to cloud-based solutions.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Prompt Support: We prioritize prompt and effective support through channels like email or a ticketing system.; Tailored SLAs: Our Service Level Agreements (SLAs) are customized to meet each client's unique needs issue.; Structured SLAs: SLAs are categorized into four severity levels: Critical (S1), Major (S2), Minor (S3), and Service Requests (S4).; Response Time: Guaranteed timely responses; Regular Updates: Clients receive regular updates at specified intervals to ensure transparency; Resolution Time: Ranging from 0-2 hours for critical issues to 0-8 hours for service requests.; Uptime Commitment: High uptime level with a minimum SLA of 99.95% across all severity levels
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Users can connect with us using the Microsoft Teams group chat dedicatedly created during the onboarding.
• Web chat accessibility testing: Yes , there are option available in Microsoft Teams chat like- Call, Text.
• Support levels: We offer three comprehensive support levels tailored to meet the diverse needs of our clients: ; ; Standard Support: Our Standard Support package provides essential assistance for cloud hosting and software services, including basic technical support during standard business hours. This level ensures timely resolution of critical issues and access to our knowledge base. ; Premium Support: With our Premium Support package, clients receive enhanced assistance, including 24/7 technical support, priority response times, and proactive monitoring of cloud services. Additionally, clients benefit from access to a dedicated technical account manager who serves as a single point of contact for all support-related queries and escalations. ; Enterprise Support: Our Enterprise Support package offers the highest level of assistance, with personalized support tailored to meet the specific needs of large-scale enterprise clients. In addition to 24/7 technical support, priority response times, and proactive monitoring, clients receive dedicated cloud support engineers who provide expert guidance and assistance. ; Overall, our support levels (L1,L2.L3) are designed to ensure that clients receive the assistance they need to maximize the value and performance.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: MS Azure, AWS and Google Cloud Platform

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: STQC-Standardization Testing and Quality Certification
• ISO/IEC 27001 accreditation date: Recently audit for ISO27001:2013 was conducted in Nov2022. Certification valid till May2025
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We have a Corporate Environment Policy in place.; It cover the following:; ; Management of the organization recognizes people as the most important assets and commits to provide a safe, healthy, and pollution free environment including climate change mitigation and adoption, sustainable resource use and protection of biodiversity and related ecosystems for those who are working in the premises ; precincts, for those who are visiting our operations/premises as business associates for business purposes and common visitors as well. Positive challenge will be demonstrated by overall leadership and commitment by the management towards this end. At the same time it is the duty of every employee to work in a safe manner; so as not to endanger himself and his colleagues at the work place.; ; The objective of this policy is to sustain zero incidents, zero occupational health hazard and pollution-free working environmental organization.

  Equal opportunity

  As a global player, we take immense pride in the rich diversity of knowledge, skills, abilities, and uniqueness of our people. With one of the best gender diversity ratio of 39%, we believe in providing equal opportunities to our people. ; ; Datamatics was recognised for being among the Top Companies in the Private sector at the United Nations Global Compact Network India (UN GCNI) Innovative Practices Award “Women at Work” – 2020. Acknowledged to be amongst the top 10 companies in the private sector, by United Nations Global Compact Network India (UN GCNI), for its innovative practices of “Women at Work”.; ; The Company is dedicated to creating a working environment with the highest degree of ethical and virtuous work practices by ensuring fairness at every step of the employee life-cycle; to build a progressive and diverse workforce. The Company holds in high regard the guidelines laid down under the international conventions and laws relating to slavery. It aims to maintain a safe and harmonious working environment for each individual, irrespective of work, designation, ethnicity, race, caste, nationality, gender, religion, and other parameters.; ; The Company aims to provide its employees with an environment of equality and respect for all employees and contractors and not discriminating against any individuals on the basis of their gender, age, disability, ethnicity, sexual orientation, family status, religious beliefs and abilities. ; ; The Company ensures that its Personnel or potential hires are not unlawfully discriminated against, directly or indirectly, as a result of their colour, creed, race, nationality, ethnic or national origin, connections with a national minority, marital or civil partnership status, pregnancy, age, disability, religion, or similar philosophical belief, sexual orientation, gender or gender reassignment or trade union membership etc. and never tolerate harassment in any form. ; ; https://www.datamatics.com/human-resources/diversity-charter

  Wellbeing

  We have well defined six dimension Employee Wellness plan for the following areas: Social, Professional, Emotional, Physical, Financial, Environmental.; ; Datamatics believes that people are the most important assets of any organization, and are instrumental in the growth of the Company. Datamatics considers its employees a pivotal part of the Company and is committed to treating all associates with dignity and respect. ; ; In principle and practice, Datamatics is driven by its people, we truly believe in the mantra of ‘In your success, lies our success; ; Celebrating our people and every milestone they achieve professionally as well as personally! Our people are conferred through various reward and recognition programs which includes our Annual Achievers Awards, SPOT Awards, Employee of the Month Awards, Long Service Awards, Badges and more.; We nurture our peoples’ strength, potential, and ambition.; Continuous learning is integral to the success of every Datamatician. We co-create a culture of learning and continuous improvement with our people.; ; Celebrating our people and every milestone they achieve professionally as well as personally! Our people are conferred through various reward and recognition programs which includes our Annual Achievers Awards, SPOT Awards, Employee of the Month Awards, Long Service Awards, Badges and more.

Pricing

• Price: £216 to £1,300 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at yamini.arun@datamatics.com. Tell them what format you need. It will help if you say what assistive technology you use.