C3IA SOLUTIONS LIMITED
Service Management Service
C3IA’s Service Management delivers end-to-end IT operations support, applying ITIL and SIAM best practices for structured control and continual improvement. Our integrated approach ensures multi-supplier coordination, governance, and compliance. Empowering organisations to achieve secure, resilient and scalable digital transformation with optimised performance and cost efficiency.
Features
- Incident Management for identifying, logging, and resolving service disruptions.
- Change Management for controlled planning and implementation of updates.
- Problem Management using root cause analysis to eliminate recurring issues.
- Service Request Fulfilment for handling user requests and provisioning services.
- Configuration Management maintaining accurate records of assets and relationships.
- Integrated SIAM for coordinating multiple suppliers and service interfaces.
- Continual Improvement processes for assessing and enhancing service performance.
- Knowledge Management for capturing and sharing operational information effectively.
- Service Level Management for monitoring and reporting against agreed targets.
- ITIL-aligned Governance for control and compliance with best practice.
Benefits
- Reduces operational risk and cost through proactive incident management.
- Improves reliability and user experience via continual service improvement.
- Speeds issue resolution, minimising downtime and business disruption.
- Strengthens compliance and accountability with ITIL-aligned governance.
- Boosts productivity by streamlining access to IT resources.
- Enables seamless collaboration across providers through integrated SIAM.
- Optimises asset utilisation and reduces waste via accurate configuration.
- Empowers informed decisions through robust knowledge management.
- Enhances transparency with clear service level reporting and insights.
- Supports secure, agile digital transformation for scalable operations.
Pricing
- Education pricing available
Service documents
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Framework
G-Cloud 15
Service ID
9 4 4 0 5 2 8 4 2 7 6 7 0 9 9
Contact
C3IA SOLUTIONS LIMITED
C3IA Solutions Ltd - Sian Roff
Telephone: 01202721123
Email: s.roff@c3ia.co.uk
About your service
- Service categories
-
Cloud Support Services
Ongoing Support
- Other
Service scope
- Service constraints
- There are no service constraints applied to this service.
User support
- Email or online ticketing support
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
We provide tailored, end-to-end support that aligns with each client’s specific requirements, spanning every stage of the cloud service journey. Our skilled service design and management team partners with organisations across all levels of government, offering expert guidance for planning, architecture, implementation, and cloud migration.
Clients have continuous access to our knowledgeable consultants throughout the duration of their project, with the option for ongoing support following completion. Support is available both face-to-face and via telephone during standard business hours (09:00–17:00, Monday to Friday, UK time). All support is billed according to our published rate card, which can be provided upon request. Our flexible support structure allows clients to choose from a range of engagement options, from one-off consultancy to fully managed services.
Each contract benefits from a dedicated technical account manager responsible for overseeing service delivery and promptly addressing any queries, ensuring consistently high standards are upheld throughout the engagement.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Developed Vetting (DV)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business architect | £540.80 | |
| Associate business architect | £673.40 | |
| Business architect | £806.00 | |
| Lead business architect | £982.80 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £806.00 | |
| Senior data architect | £982.80 | |
| Chief data architect | £982.80 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Enterprise architect | £673.40 | |
| Senior enterprise architect | £806.00 | |
| Lead enterprise architect | £982.80 | |
| Principal enterprise architect | £982.80 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate network architect | £540.80 | |
| Network architect | £673.40 | |
| Lead network architect | £806.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Security architect | £673.40 | |
| Lead security architect | £982.80 | |
| Principal security architect | £982.80 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £540.80 | |
| Solution architect | £673.40 | |
| Senior solution architect | £806.00 | |
| Lead solution architect | £982.80 | |
| Principal solution architect | £982.80 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £673.40 | |
| Technical architect | £806.00 | |
| Senior technical architect | £806.00 | |
| Lead technical architect | £982.80 | |
| Principal technical architect | £982.80 |
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief data officer | £1,115.40 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief information security officer | £1,115.40 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief technology officer | £1,115.40 |
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security audit and assurance | £806.00 | |
| Principal cyber security audit and assurance | £982.80 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security governance and risk manager | £673.40 | |
| Lead cyber security governance and risk manager | £806.00 | |
| Principal cyber security governance and risk manager | £982.80 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security monitoring | £673.40 | |
| Lead cyber security monitoring | £806.00 | |
| Principal cyber security monitoring | £982.80 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber incident response | £673.40 | |
| Lead cyber security incident response | £806.00 | |
| Principal cyber security incident response | £982.80 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security vulnerability management | £673.40 | |
| Lead cyber security vulnerability management | £806.00 | |
| Principal cyber security vulnerability management | £982.80 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security digital forensics | £673.40 | |
| Lead cyber security digital forensics | £806.00 | |
| Principal cyber security digital forensics | £982.80 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security testing | £673.40 | |
| Lead cyber security penetration testing | £806.00 | |
| Principal cyber security testing | £982.80 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security secure systems architecture and design | £673.40 | |
| Lead cyber security secure systems architecture and design | £806.00 | |
| Principal cyber security secure systems architecture and design | £982.80 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee analytics engineer | £453.70 | |
| Analytics engineer | £540.80 | |
| Senior analytics engineer | £673.40 | |
| Lead analytics engineer | £806.00 | |
| Head of analytics engineering | £806.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate analyst | £540.80 | |
| Data analyst | £673.40 | |
| Senior data analyst | £806.00 | |
| Principal data analyst | £982.80 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data engineer | £673.40 | |
| Senior data engineer | £806.00 | |
| Lead data engineer | £806.00 | |
| Head of data engineering | £982.80 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data ethics lead | £806.00 | |
| Head of data ethics | £982.80 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data governance manager | £806.00 | |
| Lead data governance manager | £982.80 | |
| Head of data governance | £982.80 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee data scientist | £453.70 | |
| Associate data scientist | £540.80 | |
| Data scientist | £673.40 | |
| Principal data scientist | £806.00 | |
| Lead data scientist | £982.80 | |
| Head of data science | £982.80 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior machine learning engineer | £806.00 | |
| Lead machine learning engineer | £982.80 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate performance analyst | £453.70 | |
| Performance analyst | £673.40 | |
| Senior performance analyst | £806.00 | |
| Lead performance analyst | £982.80 | |
| Head of performance analysis | £982.80 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate application operations engineer | £453.70 | |
| Application operations engineer | £540.80 | |
| Senior application operations engineer | £672.40 | |
| Lead application operations engineer | £806.00 | |
| Principal application operations engineer | £982.80 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business relationship manager | £540.80 | |
| Senior business relationship manager | £806.00 | |
| Lead business relationship manager | £982.80 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Configuration analyst | £540.80 | |
| Change and release analyst | £540.80 | |
| Change and release manager | £673.40 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Operations analyst | £540.80 | |
| Senior operations analyst | £673.40 | |
| Operational control manager | £806.00 | |
| Head of command and control | £982.80 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate end user computing engineer | £453.70 | |
| End user computing engineer | £540.80 | |
| Senior end user computing engineer | £673.40 | |
| Lead end user computing engineer | £806.00 | |
| Principal end user computing engineer | £982.80 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service analyst | £453.70 | |
| IT service manager | £673.40 | |
| Senior IT service manager | £673.40 | |
| Head of IT service management | £982.80 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Incident manager | £540.80 | |
| Major incident manager | £806.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure engineer | £540.80 | |
| Infrastructure engineer | £673.40 | |
| Senior infrastructure engineer | £806.00 | |
| Lead infrastructure engineer | £982.80 | |
| Principal infrastructure engineer | £982.80 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure operations engineer | £453.70 | |
| Infrastructure operations engineer | £540.80 | |
| Senior infrastructure operations engineer | £673.40 | |
| Lead infrastructure operations engineer | £806.00 | |
| Principal infrastructure operations engineer | £982.80 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Problem analyst | £540.80 | |
| Problem manager | £673.40 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk analyst | £453.70 | |
| Senior service desk analyst | £540.80 | |
| Service desk manager | £673.40 | |
| Head of service desk | £806.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service acceptance analyst | £453.70 | |
| Service readiness analyst | £540.80 | |
| Service transition manager | £806.00 | |
| Lead service transition manager | £982.80 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business analyst | £453.70 | |
| Junior business analyst | £540.80 | |
| Business analyst | £673.40 | |
| Senior business analyst | £806.00 | |
| Lead business analyst | £982.80 | |
| Head of business analysis | £982.80 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £540.80 | |
| Delivery manager | £673.40 | |
| Senior delivery manager | £806.00 | |
| Head of (Agile) delivery management | £982.80 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Digital portfolio analyst | £673.40 | |
| Digital portfolio manager | £673.40 | |
| Senior digital portfolio manager | £806.00 | |
| Head of portfolio | £982.80 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate product manager | £673.40 | |
| Product manager | £806.00 | |
| Senior product manager | £806.00 | |
| Lead product manager | £982.80 | |
| Head of product | £982.80 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £982.80 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service owner | £982.80 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (QAT) | £540.80 | |
| QAT analyst | £673.40 | |
| Senior QAT analyst | £806.00 | |
| Lead QAT analyst | £982.80 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (test engineer) | £540.80 | |
| Test engineer | £673.40 | |
| Senior test engineer | £806.00 | |
| Lead test engineer | £982.80 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Test manager | £806.00 | |
| Head of test | £982.80 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice DevOps engineer | £453.70 | |
| Junior DevOps engineer | £453.70 | |
| DevOps engineer | £673.40 | |
| Senior DevOps engineer | £806.00 | |
| Senior DevOps engineer - management | £806.00 | |
| Lead DevOps engineer | £982.80 | |
| Lead DevOps engineer - management | £982.80 | |
| Principal DevOps engineer | £982.80 | |
| Principal DevOps engineer - management | £982.80 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice frontend developer | £453.70 | |
| Junior frontend developer | £540.80 | |
| Frontend developer | £673.40 | |
| Senior frontend developer | £806.00 | |
| Lead frontend developer | £982.80 | |
| Head of frontend development | £982.80 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice developer | £453.70 | |
| Junior developer | £540.80 | |
| Developer | £673.40 | |
| Senior developer | £806.00 | |
| Senior developer - management | £806.00 | |
| Lead developer | £982.80 | |
| Lead developer - management | £982.80 | |
| Principal developer | £982.80 | |
| Principal developer - management | £982.80 |
User-centred design roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior accessibility specialist | £453.70 | |
| Accessibility specialist | £673.40 | |
| Senior accessibility specialist | £806.00 | |
| Head of accessibility | £982.80 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate content designer | £453.70 | |
| Junior content designer | £540.80 | |
| Content designer | £673.80 | |
| Senior content designer | £806.00 | |
| Lead content designer | £982.80 | |
| Head of content design | £982.80 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Content strategist | £806.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate graphic designer | £453.70 | |
| Junior graphic designer | £540.80 | |
| Graphic designer | £673.40 | |
| Senior graphic designer | £806.00 | |
| Lead graphic designer | £982.80 | |
| Head of graphic design | £982.80 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate interaction designer | £453.70 | |
| Junior interaction designer | £540.80 | |
| Interaction designer | £673.40 | |
| Senior interaction designer | £806.00 | |
| Lead interaction designer | £982.80 | |
| Head of interaction design | £982.80 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate service designer | £453.70 | |
| Junior service designer | £540.80 | |
| Service designer | £673.40 | |
| Senior service designer | £806.00 | |
| Lead service designer | £982.80 | |
| Head of service design | £982.80 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Technical writer | £806.00 | |
| Lead technical writer | £982.80 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate user researcher | £453.70 | |
| Junior user researcher | £540.80 | |
| User researcher | £673.40 | |
| Senior user researcher | £806.00 | |
| Lead user researcher | £982.80 | |
| Head of user research | £982.80 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- United Registrar of Systems
- ISO/IEC 27001 accreditation date
- Friday 18 July 2025
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- United Registrar of Systems
- ISO 9001 accreditation date
- Friday 18 July 2025
- What the ISO 9001 doesn’t cover
- N/A
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- B7dd111b-1738-405b-887b-8e8c779d12f3
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 012e6d34-7f38-4088-a349-1ebf88f0ea21
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Creation of outreach activities to create a pipeline of employees for the future contract delivery
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at s.roff@c3ia.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.