iomart Managed Services Limited

Azure Virtual Desktop (AVD) Migration

The Azure Virtual Desktop migration service adheres to Microsoft best practices, while going beyond customer expectations, providing a best-in-class experience. We can manage migrations from an existing VDI solution or begin from scratch. Our expertise is developing an AVD solution that optimises cost, security, and performance with user experience.

Features

• Employees can stay as productive on a PC/Phone/Tablet, or browser.
• Simplify management, provisioning, and access to corporate data and apps.
• Support customers as they migrate to the cloud.
• Reduce the costs and resources associated with managing on-premises infrastructure.
• Most productive and most secure computing experience for users.
• Significantly reduce the effort of building/managing scalable apps.
• Configure Azure-native role-based access control (Azure RBAC) and Log Analytics.
• Easily maintain AVD service availability through peaks of demand.
• Empower IT to transform the workplace.

Benefits

• Meet security and regulatory compliance using an AVD environment.
• Accommodate Flexible workforce needs (mergers/acquisitions, temp employees, or partner access).
• Specialised workloads within Azure can be architected for lower latency.
• Guidance on application integration, Intune and existing packages utilised.
• Provide licencing and cost optimisation for AVD.
• Automation/Dev Op activities using tools such as Terraform.
• Migration consultation, to plan, deploy and manage a secure solution.
• Windows 11/10 multisession customisation for optimal user desktop experience
• Creation of custom images optimised and performant.
• Potentially significantly reduce your CAPEX and OPEX costs.

£650 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@iomart.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

944139335840129

Contact

Seema Griffiths
0800 040 7228
gcloud@iomart.com

Planning

• Planning service: Yes
• How the planning service works: There are 3 key steps to planning; Discovery, Analysis and Reporting. During discovery we aim to understand your current desktop environment, how it is constructed and what your requirements are. This is undertaken in a number of ways through workshops, discovery tools, data gathering and interviews with key stakeholders so that we can document and process the information ready for the next phase; Analysis. During this phase we look at potential solution design options with you for your cloud desktop environment e.g. Azure Virtual Desktop, dedicated VDI platform, etc., what does the image(s) consist of, what applications need to be delivered, how will it be secured and managed, how will users access it, what capacity is needed, etc.. We then present our recommended design and scope of service, along with suggested approach to implementing the environment, the timescales, deliverables, how it will be tested, onboarding into a managed service and the costs associated.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Public cloud
  • Private cloud
  • Hybrid cloud

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We implement the plan that we have developed and confirmed with the customer after we have completed the cloud desktop environment planning. The plan may include different technology areas such as the cloud desktop itself and security, networking, storage, updates, applications, billing and setup. It could take from a few days to several weeks to build the cloud desktop environment, depending on its complexity. We collect all the technical details for setting up your cloud desktop environment in our technical design documents and get your approval. We test the cloud desktop environment to make sure it meets all your needs, and the customer also does some tests to sign off before we do any pilot or go-live. We also finalise the transition to a managed service, update the documentation, and create customer specific runbooks if needed.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Public cloud
  • Private cloud
  • Hybrid cloud

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: If we hold your CSP then your Microsoft tickets will be escalated via our support desk. Our support teams are available 24/7 to respond to alerts, take calls, make decisions and act to ensure that your services are delivered seamlessly. The support desk is accredited to ISO20000-2018 and ISO27001-2013 standards and brings together 250 technical operations staff equipped to ensure all of our customers’ needs are dealt with in an effective and efficient manner.

Service scope

• Service constraints: Any migration services are subject to due diligence and discovery.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SLA's will depend on the customers requirements and services needed
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Support levels vary depending on requirements and depend on the number and type of workloads. Some customers prefer to co-manage the solution whereas some prefer us to fully manage the solution so this would be agreed on a project by project basis and costed accordingly.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISOQAR
• ISO/IEC 27001 accreditation date: 27/10/2023
• What the ISO/IEC 27001 doesn’t cover: Iomart's Statement of Applicability excludes the following controls: - A.6.1.4 Contact with special interest groups - A.14.2.7 Outsourced development - iomart does not outsource software development - A.14.3.1 Protection of system test data - only artificially generated data is used for testing purposes
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: One Compliance Cyber Ltd
• PCI DSS accreditation date: 23/02/2024
• What the PCI DSS doesn’t cover: Hosting provider: - application / software - hardware - infrastructure / network - physical space (colocation) - storage - web - security services - share hosting provider Managed Services - systems security services - IT support - physical security - other services (PCI Compliant Infrastructure as a Service)
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • Police Assured Secure Facility
  • NHS Data Security & Protection Toolkit

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  iomart recognises the environmental impacts of our business operations and continually seeks to minimise this impact with a commitment to achieving Net Zero by 2050, or earlier. To control and reduce our environmental footprint, iomart implemented a sustainability and energy efficiency programme aligned with a number of the UN Sustainable Development Goals, specifically #13 – Climate Action, which aims to take urgent action to combat climate change. This programme complies with the requirements of ISO 14001:2015 and ISO 50001:2018, which form the basis of iomart’s Energy Management and Environmental Management Systems, respectively. As part of this programme, iomart: • Partners with Schneider Electric to establish carbon reduction targets and implement a roadmap to reduce our overall emissions in alignment with UK Government targets • Purchases Renewable Energy Guarantees of Origin (REGO) certified renewable energy across our entire UK data centre estate, resulting in a 99% decrease in total carbon emissions under the market-based reporting approach since our benchmark year of FY21 • Continues to meet the UK Government Streamlined Energy and Carbon Reporting (SECR) requirements, including energy use and carbon emissions information in its annual report • Carries out assessments under the Energy Savings Opportunity Scheme (ESOS), administrated by the Environment Agency to identify tailored measures to save energy and achieve carbon savings • Operates an ongoing programme of energy efficiencies across its data centre estate, including the installation of LED lighting and the upgrade of UPS battery power systems • Has relocated its headquarters to a more sustainable premises with green commuting encouraged • Maintains responsible business operations including recycling/segregation of waste, considering environmental factors during the procurement process and encouraging employee involvement in energy efficiency improvement initiatives • Is rolling out new initiatives to reduce environmental impact, including the installation of solar panels at its flagship data centre

  Covid-19 recovery

  iomart recognises the continued impact of Covid-19 on communities, businesses and staff. Having implemented a Business Continuity Plan aligned with ISO 22301 best-practice guidelines, iomart was able to seamlessly transition to a remote working policy for the majority of employees at the start of the global pandemic. Safe working practices were introduced for those working at our data centre sites to support Critical National Infrastructure during this time. Reflecting on this era, iomart recognised that many employees value the ability to work from home. In response, iomart introduced a hybrid working policy in order to balance the needs of the business with the flexibility for employees to work both from the office and remotely. As a managed services provider, iomart continues to provide the necessary infrastructure and support to many customers which allow them to offer their staff remote and hybrid working, enjoying the same benefits as many iomart employees. Having provided many customers with financial initiatives to delay invoice payments during the pandemic to help with their cashflow, iomart played a pivotal role in ensuring that a significant number of small and medium business continue trading today and continues to work closely with them to provide business-critical services. iomart continues to partner with the organisation Business Volunteers to support various charities within the local communities in which it operates. Through numerous volunteering engagements, iomart employees have supported a food-growing charity to encourage families to get outdoors, exercise and grow healthy food. They have contributed towards the rejuvenation of the site with a new seating space and raised beds, repairing compost bins and digging up areas that had overgrown. Our teams have also volunteered at a food bank warehouse, taking in food and household items and distributing parcels to local organisations that provide essential support to families, post Covid-19.

  Tackling economic inequality

  iomart takes its responsibility in this areas very seriously and is committed to acting ethically and with integrity in all of our business relationships. This commitment and subsequent efforts to operate responsibly are fulfilled through the operation of corporate governance processes and ISO-certified business procedures. iomart has implemented robust controls and checks, including continual monitoring, to ensure that there is no modern slavery or human trafficking in its supply chain or in any part of the business. We conduct internal risk and material assessments within our supply chain, requiring suppliers to undergo a due diligence process prior to product or service provision. Employees are paid fairly, with salaries paid directly into their own bank accounts. Cyber security risks are identified and managed via iomart’s Information Security Management System which is based on the requirements of ISO 27001, an internationally-recognised standard governing the protection of personal records and sensitive information. Conformity with this rigorous security standard is monitored continuously and assessed by iomart’s UKAS-accredited certification body, providing external assurance of the controls validated. iomart operates an Equality, Diversity and Inclusion programme which is aligned with the United Nations Sustainable Development Goal #8 - Decent Work and Economic Growth – which promotes sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all. Actions and initiatives to support this goal include: • Mentoring partnerships with MCR Pathways, supporting equality of education outcomes, career opportunities and life chances • Regular engagements with SmartSTEMs, a charity which aims to provide equity of access and opportunity for all young people to STEM education and career opportunities • Partnership with and recruitment via Generation, a non-profit organisation transforming education to employment systems to prepare, place and support people into life-changing careers that would otherwise be inaccessible

  Equal opportunity

  iomart is committed tackling workforce inequality. Closely aligned with the United Nations Sustainable Development Goal #5 - Gender Equality, which aims to achieve gender equality and empower all women and girls, iomart’s approach aims to shine a spotlight on diversity, inclusion, belonging and talent whilst ensuring our policies, recruitment and frameworks are free from bias. To achieve this, iomart: • Operates a diversity and inclusion strategy devised to reduce any real pay gap in the longer term, with an annual Gender Pay Gap report published annually • Has implemented measures to monitor key demographic data, which allows us to set targets to improve representation in key areas • Continues to refresh and expand our employee networks, working towards a gender balance of 30% female representation by 2030 whilst tracking diversity statistics to ensure informed decision making across the business. • Partners with Empowering You, an organisation aiming to build an empowered community of diverse, authentic and confident leaders who can inspire a meaningful and sustainable cultural shift that benefits their organisation, wider industry and society at large • Has implemented an Equal Opportunities Policy in accordance with the Equality Act (2010) • Provides training for managers to better understand neurodivergent and disabled employees’ needs • Publishes a statement on Modern Slavery in accordance with section 54(1) of the Modern Slavery Act 2015, reflecting iomart’s commitment and efforts to operate responsibly • Redacts demographic information from CVs to reduce unconscious bias during the recruitment process • Operates a flexible working policy to promote a healthy work-life balance whilst allowing staff to fulfil other duties outside the workplace such as childcare and supports them working to their individual strengths

  Wellbeing

  iomart promotes the wellbeing of our people though a number of employee benefits and initiatives that impact physical and mental health. These include: • An Employee Assistance Programme with 24/7 support • A cycle to work scheme, with Head Office facilities designed to encourage green commuting • Enhanced benefits with length of service, such as medical and dental cover • Neurodiversity training • Flexible and hybrid working policies to promote a healthy work-life balance This commitment to wellbeing is extended throughout our local communities whereby iomart actively participates in charity engagement and volunteerism. Through our partnership with Business Volunteers, iomart works with local charities to support strong, integrated communities. We began hosting Volunteer Days at our Glasgow and Manchester sites in 2021. We have cooked and served Christmas dinners vulnerable people in Manchester and volunteered at the Glasgow Community Garden Trust to support a food-growing charity in encouraging families to get outdoors, exercise and grow healthy food. Employees helped to rejuvenate the site with a new seating space and raised beds, repairing compost bins and digging up areas that had overgrown. Additionally, iomart worked with FareShare UK to help deliver food that would prepare 40,000 meals for people in need. To further promote the physical health and wellbeing of staff and the wider community, iomart seeks to develop more sustainable business operations intended to reduce its environmental footprint.

Pricing

• Price: £650 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@iomart.com. Tell them what format you need. It will help if you say what assistive technology you use.