Network 2 Supplies Ltd

ICT Relocation - Data Centre

Relocating Cloud IT can be complicated. We will audit the physical hardware and provide a comprehensive inventory. We will provide assurance that all items are transported following being safely packed, in one of our fleet of tracked vehicles.

Features

• Security Cleared Engineers (SC) available
• Fleet of satellite tracked vehicles
• Member of Safe Contractor
• ISO 27001:2013, 9001:2015, 14001:2015, 45001:2018 NCSC Cyber Essentials Plus
• Project Managed relocation
• Tailored transportation containers
• Out of office hours to minimise disruption to workplace available
• Mobile hard drive Shredding/crushing available
• Data erasure using CESG Certified software
• Staging and Configuring new equipment in secure premises

Benefits

• Audit trail , asset tracking, ensures data security compliance NCSC
• Reduce impact of the business activities on the environment
• Specialists in optimising the supply chain
• NCSC CAS-S certified sanitisation and destruction services
• Support circular economy through resale-use of assets
• CSR sustainability reporting
• Bioleaching - low carbon processing of Printed Circuit Boards

£100 an instance

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at samantha.english@n2s.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

944552733697667

Contact

Samantha English
01284761111
samantha.english@n2s.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Not applicable. N2S pride themselves on providing individual solutions for customers.
• System requirements: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: N2S respond within 24 hours during normal working hours. Out of hours support can be provided if required
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: This service will not require on site support as it's a site activity. Support may be required prior to on-site activity but would not require a site visit, just phone or email support for any queries. Support engineers would be available if required dependent on client requirements.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Not applicable. Our service is site based so the customer would make contact by email/telephone and correspondence would continue from there.
• Service documentation: No
• End-of-contract data extraction: Not applicable to this service
• End-of-contract process: All services and labour will be included in the initial pricing and proposal of work.

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: No

Scaling

• Independence of resources: As our service is a physical on site service we work closely with our customers to ensure proper forward planning and allocation of appropriate resource.

Analytics

• Service usage metrics: Yes
• Metrics types: Supplier defined
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Not applicable to this service
• Data export formats: Other
• Other data export formats: Not applicable
• Data import formats: Other
• Other data import formats: Not Applicable

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Service Level Agreements are made bespoke to an individual customers requirements following discussions with them. As a basic minimum we would always prefer 2 weeks notice for a request to visit site. This notice is not always required however. A discount would be offered on a sliding scale dependent on the failure to meet the SLA.
• Approach to resilience: Not applicable. This service does not relate to a Network 2 Supplies data centre
• Outage reporting: Not applicable

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: Not Applicable to this service
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: United Registrar of Systems (URS)
• ISO/IEC 27001 accreditation date: 23/12/2009
• What the ISO/IEC 27001 doesn’t cover: Not Applicable
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: CESG Assured Service Scheme (CAS-S) 72529087SAN

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: CESG (CAS-S), AATF Approved, Safe Contractor Accreditation, Blancco Registered. All procedures are managed by our General Manager, Technical Solutions Manager and Head of Secure Services. We have in-house security policies which have been audited and assessed during our ISO audits, including ISO 27001:2013.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: N2S have rigorous processes in place in accordance with appropriate accreditations, including ISO27001:2013. More details can be provided on application.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: N2S have rigorous processes in place in accordance with appropriate accreditations, including ISO27001:2013. More details can be provided on application.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: N2S have rigorous processes in place in accordance with appropriate accreditations, including ISO27001:2013. More details can be provided on application.
• Incident management type: Supplier-defined controls
• Incident management approach: N2S have rigorous processes in place in accordance with appropriate accreditations, including ISO27001:2013. More details can be provided on application.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  N2S is continuously investing and has a dedicated innovation team/program that is consistently delivering lower carbon emissions year on year for cloud related processes that would be used during the contract. This is supported by our in-house Scientists who have developed Science based metrics to evidence this reduction. These metrics are provided to our customers to support their own and the wider UK Gov net zero strategy.; ; N2S also offers, as part of any public sector contract the opportunity for a tech amnesty across its departmental facilities. This supports UK Gov strategy on reducing e-waste and zero to landfill policies and can be highly relevant during this period of digitalisation. The amnesty also delivers valuable metrics on carbon avoidance through material reuse.

Pricing

• Price: £100 an instance
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at samantha.english@n2s.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.