SOFTCAT PLC

Cribl

Cribl provides a data observability platform designed to help organizations manage, route, and analyze their data more efficiently. The platform includes services such as Cribl Edge, Stream, Search, and Lake. It focuses on optimizing data flows, reducing data costs, and improving the overall observability of an organization's IT infrastructure.

Features

• managing, routing, and analyzing data more efficiently

Benefits

• optimizing data flows, reducing data costs, and improving overall observability

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

944673205503674

Contact

Public Sector Tenders
01628 403403
psitq@softcat.com

About your service

• Service categories:

  PaaS

  Integration and Orchestration

  • Business to business middleware
  • Integration software
  • Event stream processing

Service scope

• Service constraints: Our service has several constraints that buyers should be aware of. Customer data is securely managed and never copied to non-production environments without proper sanitization and anonymization. Data is securely disposed of after its retention period. Service provider contracts include security requirements such as data confidentiality, security responsibilities, and privacy commitments. Additionally, our service operates on a single-tenant architecture with unique AWS account numbers and encryption keys for each customer
• System requirements: Available on request
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud

User support

• Email or online ticketing support: Yes
• Support response times: 24/7 365 support - maximum response time to questions is 24 hours (P4)
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide support 24/7 365 ; P1 Critical – 1hr response ; P2 High – 2hr response; P3 Medium – 4 hour response ; P4 Low – 24 hour response
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: "All free tools to support customers Cribl journey ; Cribl.Cloud trial; Hands‑on Sandboxes (safe, prebuilt labs); Step‑by‑step “Getting Started” guides; Training, docs, and community support; "
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Mark-down formart for LLM
• End-of-contract data extraction: Customers can retrieve and delete their data securely upon contract termination. We ensure the secure deletion of data through formal data retention and disposal policies and procedures, including hard deletion, sanitization, and anonymization of any retained data.
• End-of-contract process: At the end of the contract, we follow formal data retention and disposal policies and procedures to ensure data is securely handled and disposed of.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Using the web interface: All administration is performed via a web browser
• Web interface accessibility standard: WCAG 2.2 AA
• Web interface accessibility testing: Cribl has put a mix of automated and manual assistive-technology testing in place for both the product UIs and cribl cloud.
• API: Yes
• What users can and can't do using the API: Users can set up the service through the API by using the REST Collector for ingesting data and integrating with external systems for routing processed data. Changes can be made through the API by accessing, creating, updating, or deleting resources programmatically. Limitations include the need for authentication via OAuth 2.0, SSO, SAML, and MFA for administrative accounts, and user management typically performed through the web interface and configuration files.
• API automation tools:
  • Ansible
  • Terraform
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
• Using the command line interface: "What users can do include: ; Start, stop, and check status of services; Switch product modes on a node; Use GitOps/bootstrap and environment controls; Reload/restart to apply configuration changes; Manage packs, parquet, queues, and diagnostics; Security/crypto and limits operations; FIPS-related configuration; Cloud/Org auth and workspace actions; ; What users can't do:; Full configuration authoring like in the UI; Act as a full “Cribl as Code” front-end; End‑user feature interaction (searching data, UI workflows); Complete management-plane coverage for Cribl.Cloud"

Scaling

• Independence of resources: Cribl guarantees that users are not affected by the demand other users place on the service by implementing robust multi-tenancy with strong logical and resource isolation, dedicated environments, and real-time resource management.; Multi-Tenancy and Isolation – Each customer is provisioned with a dedicated AWS account and Virtual Private Cloud.; Resource Management and Performance - Cribl uses distributed processing and lightweight models to reduce system impact and avoid resource contention.; Load balancing - Distributes demand to maintain consistent performance and availability.; Real-time monitoring - Tracks resource usage and triggers alerts for anomalies or high demand.
• Usage notifications: Yes
• Usage reporting:
  • Email
  • Other
• Other usage reporting: Cribl’s FinOps Center is the source of truth for credit usage and remaining capacity and customers can set up their own alerts.
• Optimising consumption: Yes
• Automatic scaling: Yes

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • Memory
  • Network
• Reporting types:
  • API access
  • Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Cribl

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Backup and recovery

• What’s backed up: Customer configuration of the Cribl Cloud service is backed up.
• Backup controls: "For Cribl.Cloud, backups are centrally managed by Cribl, not individually configured by each customer. We automatically back up the customer configuration of the Cribl.Cloud service according to a standard backup policy and schedule operated by Cribl; customers cannot set different backup scopes or schedules per tenant. ; ; Customers influence what is protected by managing their configuration in the service; if recovery is needed, they contact the support team to request restore actions"
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery: Users contact the support team
• Backup and recovery: Yes
• RPO/RTO: Yes

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We leverage AWS infrastructure with redundancy across different regions, specifically using AWS Availability Zones with physically separate data centers. This design supports seamless failover and resilience, minimizing downtime during localized outages. Additionally, we have a business continuity and disaster recovery plan and conduct periodic tests to ensure the effectiveness of these measures. We also have alternate telecommunications services and alternate processing site agreements to reduce the likelihood of single points of failure.
• Approach to resilience: Our service is designed to be resilient through multiple measures. We leverage AWS's robust security services, including AWS Shield and AWS Web Application Firewall (WAF), to mitigate risks such as DDoS attacks. Our systems are designed to scale and withstand disruptions, maintaining availability and performance during adverse conditions. We have geographically resilient hosting options in AWS data centers and redundancies in place to prevent single points of failure. Additionally, we have a comprehensive business continuity and disaster recovery process, including annual testing and updating of disaster recovery plans, predefined Recovery Time Objectives (RTO) goals, and specific response and recovery strategies for prioritized business activities.
• Outage reporting: Cribl reports service outages using a multi-channel, structured notification process, with public and internal updates based on incident severity.; ; Outage Reporting and Notification Process; Incident Detection & Classification: Outages are detected via automated monitoring and are classified by severity (SEV1, SEV2, SEV3). SEV1 and SEV2 incidents—those impacting critical or significant portions of the platform—require public notification and immediate escalation. ; ; Notification Channels: For major incidents (SEV1/SEV2), Cribl provides updates through:; ; Public status pages; Internal status pages; Email notifications to internal stakeholders, partners, and external users

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Other user authentication: We require unique user IDs and strong passwords for access. Multi-factor authentication (MFA) is enforced for accounts with administrative access. Additionally, we support Single Sign-On (SSO) with Okta and SAML.
• Access restrictions in management interfaces and support channels: We enforce a default 'deny all' access control setting, ensuring that access is only granted explicitly. Authentication mechanisms and role-based access schemes are used to assign and segregate access privileges. Network access control measures, such as system firewalls, limit unnecessary ports, protocols, and services. Access to physical consoles in sensitive areas is restricted to authorized personnel only, and electronically controlled mechanisms are used for entry and exit. User access privileges are periodically reviewed.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We follow a documented and approved Information Security Policy and Procedures that include documentation, implementation, approval by management, communication to all employees, monitoring, and periodic reviews. We also have processes for continually improving our information security management system, determining high-level security and privacy requirements, and managing information security risks at alternate work sites. Additionally, we maintain a centralized Policies Repository to securely store, manage, and regularly update all applicable policies, procedures, and guidelines.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our company has a formal change management process that governs changes to applications and supporting infrastructure based on continuous integration and continuous deployment methodologies. This process includes identification, recording, impact assessment, authorization, testing, approval, communication, fallback procedures, configuration management, and version control. Changes are documented, tested, and approved by authorized personnel before implementation into the production environment. Additionally, we maintain separate environments for development, testing, and production, and use a configuration management tool to ensure consistent configuration across hosts supporting the service.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Our vulnerability management process includes regular scanning and monitoring of workstations, quarterly vulnerability scans for production systems, and annual penetration tests. We assess potential threats through vulnerability scanners, vendor security feeds, and managed services from cloud and software providers. Patches are deployed based on severity, with critical patches deployed within 7 days, high within 14 days, medium within 30 days, and low within 60 days. Information about potential threats is obtained from industry-standard tools, vendor security feeds, and managed services.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We identify potential compromises through user reports, IT resources, and detection services. Potential compromises are reported to the Incident Response Team and categorized based on severity. Our incident response plan outlines clear roles and responsibilities for responding to incidents, ensuring a coordinated response.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Our incident management process includes pre-defined processes for common events, as outlined in our incident response plan. Users report incidents by emailing the Incident Response Team at incidents@cribl.io. Incident reports are communicated internally and externally by the Incident Manager.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: We utilize AWS datacenters for our cloud services and rely on AWS's sustainability reports for information on energy efficiency. Additional details on AWS's energy efficiency practices can be found at https://sustainability.aboutamazon.com/reports.

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Cribl offers a free Cribl.Cloud tier, not a time‑limited trial. You can process up to 1 TB/day at no cost, with access to the full product suite (Stream, Edge, Search, and Lake) in a fully managed SaaS platform. ; The free version is self-service with no technical support available.
• Link to free trial: https://cribl.io/try-cribl/

Discount

• Provide your minimum discount applicable to your baseline prices: 0%

Formula for calculating price of your services

• Formula for calculating price of your services:

  Which of the core deployment models you intend to offer

  • Public Cloud
  • Private Cloud

  Public Cloud - Formula for calculating price of your services

  ---

  Total Cost

  The Total Cost for a buyer's call off requirement in a Public Cloud Deployment

  =

  Baseline Pricing

  Baseline pricing will provided as per the the vendors publicly available catalogue where available and included in the individual G-Cloud catalogue entries, examples include:; ; https://calculator.aws/#/; ; https://azure.microsoft.com/en-gb/pricing/calculator/; ; https://cloud.google.com/products/calculator

  Baseline Pricing - Web link

  https://calculator.aws/#/

  -

  Minimum Discounting

  0%

  +

  Onboarding Activity

  Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process

  +

  Additional sources of cost

  Sources of costs that may relate to buyer's purchasing services under G-Cloud include:; - CPI or other inflationary increase; - Resource required for contract commencement, which is dependant on the size and requirement from the customer; - Increase supply chain costs to Softcat; - Vendor programmatic changes which affect discounts and purchases prices; - additional features / customisation required; - special considerations such as security; ; Our vendors pricing follows various models such as reoccurring subscription and consumption models, which have various charging models (usage, user) and are priced differently. Additional sources of cost depend on the model customers are purchasing from.

  -

  Additional sources of cost reduction

  There are a variety of different cost reduction sources Softcat can leverage for Buyers under G-Cloud 15, these include:; - Vendor discount programmes; - Reserved Instances; - Savings Plans; - OGVA; - MACC; - GCP PPA; - Volume and Bundling Discounts; - Contract Length Discounts; - Licensing Optimisation efforts; - Contract flexibility, minimising unused software costs.

  ---

  Private Cloud - Formula for calculating price of your services

  ---

  Total Cost

  The Total Cost for a buyer's call off requirement in a Private Cloud Deployment

  =

  Baseline Pricing

  Baseline pricing will provided as per the the vendors publicly available catalogue where available and included in the individual G-Cloud catalogue entries, examples include:; ; https://calculator.aws/#/; ; https://azure.microsoft.com/en-gb/pricing/calculator/; ; https://cloud.google.com/products/calculator

  -

  Minimum Discounting

  0%

  +

  Onboarding Activity

  Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process

  +

  Additional sources of cost

  Sources of costs that may relate to buyer's purchasing services under G-Cloud include:; - CPI or other inflationary increase; - Resource required for contract commencement, which is dependant on the size and requirement from the customer; - Increase supply chain costs to Softcat; - Vendor programmatic changes which affect discounts and purchases prices; - additional features / customisation required; - special considerations such as security; ; Our vendors pricing follows various models such as reoccurring subscription and consumption models, which have various charging models (usage, user) and are priced differently. Additional sources of cost depend on the model customers are purchasing from.

  -

  Additional sources of cost reduction

  There are a variety of different cost reduction sources Softcat can leverage for Buyers under G-Cloud 15, these include:; - Vendor discount programmes; - Reserved Instances; - Savings Plans; - OGVA; - MACC; - GCP PPA; - Volume and Bundling Discounts; - Contract Length Discounts; - Licensing Optimisation efforts; - Contract flexibility, minimising unused software costs.

  ---

• Total Cost: The Total Cost for a buyer's call off requirement in a Public Cloud Deployment
• Baseline Pricing: Baseline pricing will provided as per the the vendors publicly available catalogue where available and included in the individual G-Cloud catalogue entries, examples include:; ; https://calculator.aws/#/; ; https://azure.microsoft.com/en-gb/pricing/calculator/; ; https://cloud.google.com/products/calculator
• Baseline Pricing - Web link: https://calculator.aws/#/
• Minimum Discounting: 0%
• Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
• Additional sources of cost: Sources of costs that may relate to buyer's purchasing services under G-Cloud include:; - CPI or other inflationary increase; - Resource required for contract commencement, which is dependant on the size and requirement from the customer; - Increase supply chain costs to Softcat; - Vendor programmatic changes which affect discounts and purchases prices; - additional features / customisation required; - special considerations such as security; ; Our vendors pricing follows various models such as reoccurring subscription and consumption models, which have various charging models (usage, user) and are priced differently. Additional sources of cost depend on the model customers are purchasing from.
• Additional sources of cost reduction: There are a variety of different cost reduction sources Softcat can leverage for Buyers under G-Cloud 15, these include:; - Vendor discount programmes; - Reserved Instances; - Savings Plans; - OGVA; - MACC; - GCP PPA; - Volume and Bundling Discounts; - Contract Length Discounts; - Licensing Optimisation efforts; - Contract flexibility, minimising unused software costs.
• Total Cost: The Total Cost for a buyer's call off requirement in a Private Cloud Deployment
• Baseline Pricing: Baseline pricing will provided as per the the vendors publicly available catalogue where available and included in the individual G-Cloud catalogue entries, examples include:; ; https://calculator.aws/#/; ; https://azure.microsoft.com/en-gb/pricing/calculator/; ; https://cloud.google.com/products/calculator
• Minimum Discounting: 0%
• Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
• Additional sources of cost: Sources of costs that may relate to buyer's purchasing services under G-Cloud include:; - CPI or other inflationary increase; - Resource required for contract commencement, which is dependant on the size and requirement from the customer; - Increase supply chain costs to Softcat; - Vendor programmatic changes which affect discounts and purchases prices; - additional features / customisation required; - special considerations such as security; ; Our vendors pricing follows various models such as reoccurring subscription and consumption models, which have various charging models (usage, user) and are priced differently. Additional sources of cost depend on the model customers are purchasing from.
• Additional sources of cost reduction: There are a variety of different cost reduction sources Softcat can leverage for Buyers under G-Cloud 15, these include:; - Vendor discount programmes; - Reserved Instances; - Savings Plans; - OGVA; - MACC; - GCP PPA; - Volume and Bundling Discounts; - Contract Length Discounts; - Licensing Optimisation efforts; - Contract flexibility, minimising unused software costs.

Mandatory certifications

• Mandatory certifications:

  Are you are bidding to offer IaaS and/or PaaS as a reseller or are you in sole control of the infrastructure

  Reseller

  Cloud service suppliers you intend to resell with evidence

  Organisation 1

  Organisation name

  Microsoft

  Website address/upload for organisation

  Website address

  Website address

  https://marketplace.microsoft.com/en-GB/marketplace/partner-dir/c3d431f1-3e02-4c62-a825-79cd8f9e2053/overview

  Organisation 2

  Organisation name

  AWS

  Website address/upload for organisation

  Website address

  Website address

  https://partners.amazonaws.com/search/partners/?keyword=Softcat%20plc

  Organisation 3

  Organisation name

  Salesforce

  Website address/upload for organisation

  Upload

  Upload

  Provided

  Organisation 4

  Organisation name

  IBM

  Website address/upload for organisation

  Upload

  Upload

  Provided

  ISO 9001 certification

  Provided

  ISO 27001 certification

  Provided

  ISO 20000-1 certification

  Provided

  Are you reliant on the Cloud Service Provider for some accreditations

  Yes

Cyber Essentials

• Do you have a Cyber Essentials Plus certificate?: Yes
• Cyber Essentials Plus certificate Number: 181966c9-f0aa-42ed-9271-d1b111bdf43b

Non-mandatory Standards and certifications

• ISO 28000:2022 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: SecurityMetrics
• PCI DSS accreditation date: Friday 10 January 2025
• What the PCI DSS doesn’t cover: N/A
• Other security certifications: Yes
• Any other security certifications:
  • ISO 27001
  • Security Standards dependant on the vendor solution

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.