ILLUMINET SOLUTIONS LIMITED
CX Ninjas - Assess and Share
EXcellerate ASSESS + SHARE delivers a five day evaluation of current customer and employee experiences followed by a tailored one day transformation workshop. It provides clear insights, benchmarking, case studies, and practical demonstrations, giving organisations the knowledge, alignment, and confidence needed to identify priorities and accelerate meaningful experience‑led improvements.
Features
- Comprehensive review of current customer and employee experience touchpoints
- Benchmarking using EXcellerate CX/EX scoring methodology
- Stakeholder interviews across business and technology functions
- Assessment of current technology and AI capability readiness
- Identification of CX/EX problems and improvement opportunities
- Tailored transformation workshop for leadership and operational teams
- Demonstrations using client data to visualise potential solutions
- Case studies highlighting proven AI and CX innovations
- Prioritised recommendations for quick wins and measurable improvements
- Board‑level summary pack for decision making and next steps
Benefits
- Clear visibility of current CX/EX performance and gaps.
- Faster stakeholder alignment on priorities and next steps.
- Evidence‑based insights enabling confident decision making.
- Identification of quick wins delivering measurable improvements.
- Practical demonstrations clarifying AI’s value beyond chatbots.
- Benchmarking context to understand position versus best practice.
- Consolidated board‑ready materials accelerating approvals.
- Reduced uncertainty through structured assessment and recommendations.
- Focused actions targeting highest impact opportunities
- Shared understanding across business and technology functions.
Architecture roles
Business architect
| £900.00 |
|
| £1,000.00 |
|
| £1,100.00 |
|
Data architect
| £900.00 |
|
| £1,000.00 |
|
| £1,100.00 |
|
Enterprise architect
| £1,000.00 |
|
| £1,100.00 |
|
| £1,200.00 |
|
| £1,500.00 |
|
Network architect
| £900.00 |
|
| £1,000.00 |
|
| £1,100.00 |
|
Security architect
| £900.00 |
|
| £1,000.00 |
|
| £1,100.00 |
|
Solution architect
| £900.00 |
|
| £1,000.00 |
|
| £1,100.00 |
|
| £1,200.00 |
|
| £1,500.00 |
|
Technical architect
| £900.00 |
|
| £1,000.00 |
|
| £1,100.00 |
|
| £1,200.00 |
|
| £1,500.00 |
|
Chief digital and data roles
Chief data officer
| £1,500.00 |
|
Chief information security officer
| £1,500.00 |
|
Chief technology officer
| £1,500.00 |
|
Data roles
Analytics engineer
| £700.00 |
|
| £850.00 |
|
| £1,000.00 |
|
Data analyst
| £700.00 |
|
| £850.00 |
|
Data engineer
| £700.00 |
|
| £850.00 |
|
| £1,000.00 |
|
Data governance manager
| £1,000.00 |
|
| £1,250.00 |
|
Data scientist
| £700.00 |
|
| £850.00 |
|
| £1,000.00 |
|
Machine learning engineer
| £850.00 |
|
| £1,000.00 |
|
Performance analyst
| £700.00 |
|
| £850.00 |
|
| £1,000.00 |
|
IT operations roles
Change and release manager
| £650.00 |
|
| £650.00 |
|
| £750.00 |
|
Command and control centre manager
| £525.00 |
|
| £600.00 |
|
| £750.00 |
|
IT service manager
| £700.00 |
|
| £800.00 |
|
Service desk manager
| £600.00 |
|
Service transition manager
| £750.00 |
|
| £750.00 |
|
| £750.00 |
|
| £1,000.00 |
|
Product and delivery roles
Business analyst
| £600.00 |
|
| £700.00 |
|
| £850.00 |
|
Delivery manager
| £700.00 |
|
| £850.00 |
|
Digital portfolio manager
| £850.00 |
|
| £1,000.00 |
|
Product manager
| £700.00 |
|
| £850.00 |
|
| £1,000.00 |
|
Programme delivery manager
| £1,000.00 |
|
Software development roles
Development operations (DevOps) engineer
| £550.00 |
|
| £650.00 |
|
| £750.00 |
|
| £900.00 |
|
Frontend developer
| £550.00 |
|
| £650.00 |
|
| £750.00 |
|
| £900.00 |
|
Software developer
| £550.00 |
|
| £650.00 |
|
| £750.00 |
|
| £900.00 |
|
Non-mandatory Standards and certifications
-
ISO/IEC 27001 certification
-
No
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
No
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
Yes
-
Please provide your Cyber Essentials Certificate Number
-
5ff7b083-d235-45ed-abb5-4d6b9c70aa82
-
Cyber essentials plus
-
No
-
Cyber Essentials Alternative
-
None of the criteria
-
Other security certifications
-
No
Social value
-
Section B - Commitment for Future: Delivery
-
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
-
Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
-
Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
-
Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
-
Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
-
Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
Service documents
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