ST-FOUR LIMITED

ST-FOUR Systems Monitoring

ST-FOUR Systems Monitoring service allows you to monitor any system with an IP address, get alerts on issues and see an overview of your systems on the Dashboard.

Features

• Reduced the time it takes for audits and reporting.
• Reporting on issues & Warnings on future issues.
• Monitor anything with an IP address
• Linux, Windows, Hardware, IoT, Switches, Mobiles, Anything
• Easy to use dashboard with systems overview
• Cloud or On-Premise

Benefits

• Cost effective with all upgrades including in yearly fee
• Less time spent manually monitoring
• Spot problems before they happen

£420 a user a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at st4sales@st-four.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

945129862651803

Contact

Adam Jones
01952 327327
st4sales@st-four.com

Planning

• Planning service: Yes
• How the planning service works: ST-FOUR Business Consultancy takes a flexible approach to working with clients to translate their business needs into technical solutions and our Project Management team can work with our clients to plan the best roadmap to the Cloud.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: ST-FOUR training services can provide bespoke or certified training for our clients on all aspects of their cloud services.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: ST-FOUR Project Management staff can work with our clients to help plan the best roadmap to the cloud designing not just the migration plan but also who is best to perform each step of the plan. Our High level engineering staff will work with our clients IT team to collectively implement any migration plan and out low level engineers can help with mass changes or staffing support requirements finally our post-project support services can help with ongoing support requirements.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: ST-FOUR support contracts range from token based incident support through to flexible Managed Service contracts to support, enhance, upgrade, health-check & pro-actively monitor your cloud infrastructure and services.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We respond to support issues as and when they are received Mon-Fri 9-5. Times can vary depending on workload. We do not offer Weekend support as standard, this is bespoke.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Priority Response Time Restoration Time Resolution Time Urgent 1 Hour 6 Hours 12 Hours High 4 Hours 24 Hours 48 Hours Medium 7 Hours 36 Hours 72 Hours Low 7 Hours 48 Hours 96 Hours Costs for different support is stated in the ST-FOUR Pricing document. We would assign an ST-FOUR engineer to any break/fix support call logged.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Zabbix

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  I must admit that I don't like this question, I've always believed that corporate enterprises should intrinsically do social good without the need to shout about it and I'm in two minds how government pressure to do so is going to pan out, the cynic in me thinks that those who only care about profit will find a way to fudge this answer but I guess time will tell. We have, since our incorporation, put aside part of our profits for social good. We always offset our carbon several times over, we have supported local rugby and cricket clubs with sponsorship, we sponsor and host the website for the local swimming club and make significant contributions and volunteer time and expertise to the Princes Trust and the Duke of Edinburgh's Award.

Pricing

• Price: £420 a user a year
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at st4sales@st-four.com. Tell them what format you need. It will help if you say what assistive technology you use.