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Kadence

WorkOps Team

Kadence WorkOps Team is a cloud-based workplace operations platform that helps organisations plan, coordinate, and optimise how workplaces are used. It enables desk and space booking, utilisation analytics, and policy controls, giving teams the insight needed to run workplaces efficiently and make confident real estate and workforce decisions.

Features

  • Desk, room and space booking for offices and shared resources
  • Workplace utilisation analytics and trend reporting
  • Attendance planning and visibility across teams and locations
  • Policy and rule controls for workplace usage
  • Role-based administration and access control
  • Multi-location workplace configuration and management
  • Reporting and data export in standard formats
  • Integrations with calendars, identity, and workplace systems
  • Scalable cloud-based service for large organisations
  • Visitor management for planned and approved workplace access

Benefits

  • Improves operational efficiency by aligning space supply with actual demand
  • Supports evidence-based decisions on workplace and estate planning
  • Reduces wasted office space and associated costs
  • Improves employee experience through predictable, easy access to space
  • Provides clear visibility of workplace usage and attendance patterns
  • Supports consistent policy enforcement across locations
  • Enables better coordination between teams and departments
  • Reduces manual administration of desks, rooms, and attendance
  • Scales easily as organisational needs change
  • Supports compliance and reporting needs through structured data

Pricing

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at finance@kadence.co. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

9 4 5 4 4 9 9 3 2 2 8 3 7 8 7

Contact

Kadence Finance
Telephone: 02038842705
Email: finance@kadence.co

About your service

Service categories

Applications

Collaborative

  • Enterprise community
  • Team collaboration
Multi cloud support
No

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
None
System requirements
None

User support

Email or online ticketing support
Yes
Support response times
SLA'd response times are between 4 hours and 72 hours dependant on issue severity.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
Yes
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
EN 301 549
Web chat accessibility testing
Our support chatbot is delivered using Intercom Fin, a third-party web chat and support automation platform.

Accessibility testing of the chatbot is carried out through a combination of internal validation and reliance on accessibility testing performed by Intercom for the underlying chat interface. Internally, we test the chatbot experience using common assistive technologies to ensure it remains usable in practice.

This includes screen reader compatibility testing (e.g. NVDA and VoiceOver) to verify that bot responses, system messages, and conversation flow are announced correctly, and that input fields, buttons, and interactive controls are appropriately labelled. We also perform keyboard-only interaction testing to confirm that users can open, navigate, interact with, and exit the chatbot without reliance on a mouse, and that focus order and behaviour are predictable.

In addition, we review visual accessibility factors such as focus visibility and contrast, aligned with WCAG guidance, within the configuration options available to us.

As Intercom Fin is a managed third-party service, we rely on Intercom’s accessibility assurance and remediation processes for the core chat UI. Where accessibility issues are identified that fall within our configuration or control, we apply mitigations or work with the vendor to address them.
Onsite support
Yes, at extra cost
Support levels
Kadence offers three support levels: Standard, Enhanced, and Enterprise Enhanced. All levels include access to Kadence First Line Support, severity-based incident management, defined response times, uptime commitments, and escalation procedures. Higher tiers provide increased responsiveness and engagement.

Standard Support is included with the Kadence subscription and provides business-hours coverage, severity-based response and resolution targets, 99.9% monthly uptime, and standard escalation paths. It is suitable for customers with moderate operational needs.

Enhanced Support offers faster response times, more frequent status updates, and improved resolution targets. It includes access to a priority escalation phone line for Severity 1 incidents outside normal support hours.

Enterprise Enhanced Support provides the highest level of service, with the fastest response and resolution times, proactive engagement, and daily status updates for critical incidents. This tier is intended for mission-critical use.

Enhanced and Enterprise Enhanced Support are paid upgrades, with pricing provided on request based on contract size and support requirements.

Technical Account Management

Customers with annual spend above £10,000 receive support from a Workplace Solutions Engineer, who provides technical guidance during onboarding, configuration, integration, and implementation, and works with Support and Engineering teams as needed. Other customers receive full access to Kadence documentation and standard support services.
Support available to third parties
No
AI chatbot
Yes

Onboarding and offboarding

Getting started
Kadence helps users start using the service through a structured onboarding process designed to support quick and effective adoption.

When an organisation begins using Kadence, administrators are provided with guided onboarding delivered by Kadence’s customer team. This includes initial configuration of the service to reflect the organisation’s locations, working patterns, and user roles, as well as support integrating Kadence with existing workplace tools where required.

Kadence provides training for both administrators and end users. Administrator training covers service configuration, policy management, and reporting. End-user training focuses on common tasks such as booking desks, viewing office availability, and managing attendance. Training is primarily delivered remotely using live online sessions and supported by self-service materials.

User documentation is available online and includes step-by-step guides, FAQs, and troubleshooting information. Documentation is kept up to date as the service evolves.

On-site training can be provided on request. Ongoing support and additional guidance are provided remotely through online channels as needed.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
When a contract ends, users can extract their data from Kadence in a structured and accessible format.

Administrators can request an export of their organisation’s data, which is provided in commonly used, machine-readable formats such as CSV. Exported data includes configuration data, user-related data, and usage data generated through use of the service.

Kadence supports customers during the offboarding process to ensure data is transferred securely and within agreed timeframes. Data exports are delivered through secure electronic transfer methods.

After contract termination and completion of data export, Kadence will retain customer data only for a limited period in line with its data retention and deletion policies, after which the data is securely deleted.

Kadence does not restrict access to customer data at contract end and does not require the purchase of additional services for data extraction.
End-of-contract process
At the end of the contract, access to Kadence is ended in line with the agreed contract terms.

Before service access is removed, customers can request an export of their data. Standard data extraction is included as part of the contract and is provided in commonly used, machine-readable formats. Kadence supports customers during this offboarding process to ensure data is transferred securely and within agreed timeframes.

Following contract termination and completion of data export, customer data is retained for a limited period in accordance with Kadence’s data retention and deletion policies, after which it is securely deleted.

The contract price includes use of the Kadence service, standard onboarding, access to online documentation, remote training, and remote support during the contract term. It also includes standard end-of-contract offboarding support and data extraction.

Additional costs may apply only where customers request non-standard services. This may include on-site training, bespoke data extraction beyond standard exports, or extended support beyond the standard offboarding period. Any additional costs are agreed in advance with the customer.
Documentation accessibility standard
EN 301 549

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
On mobile devices, the experience is optimised for smaller screens and touch-based interaction, with layouts and controls adapted to improve usability and readability. Core end-user functionality is available on mobile.

Certain administrative and reporting features are not available via the mobile app or mobile interface and are intended to be accessed via the desktop web experience. These capabilities typically require larger screen real estate and more complex interactions and are therefore optimised for desktop use.

On desktop devices, the full set of functionality is available, including administrative configuration and reporting tools, alongside standard user workflows.
Service interface
Yes
User support accessibility
EN 301 549
Description of service interface
The service is accessed through a web-based service interface that allows users to interact with the service via a standard web browser. The interface supports both desktop and mobile access, with responsive design adapting the experience to different screen sizes.

Administrative and reporting functionality is provided through the desktop web interface, while core end-user interactions are available across both desktop and mobile environments.
Accessibility standards
EN 301 549
Accessibility testing
We have conducted interface testing focused on ensuring our product is usable with commonly used assistive technologies.

Testing has primarily involved validation using assistive technologies, including screen readers (such as NVDA and VoiceOver) and keyboard-only navigation, to confirm that users can access content, navigate the interface, and complete key workflows without reliance on a mouse. This includes checking focus order, control labelling, readable content structure, and predictable interaction behaviour.

Testing is performed internally as part of quality assurance and regression testing when interface changes are made. Results are reviewed against WCAG guidance, and issues identified within our control are addressed as part of ongoing product improvements.

At present, we do not run formal usability studies with recruited assistive technology users. Instead, we rely on standards-based testing using widely adopted assistive tools, which aligns with common practice for enterprise SaaS products.
API
Yes
What users can and can't do using the API
Kadence provides a RESTful API that allows customers to integrate the service with their internal systems and automate key workflows. Full technical details are available at api.kadence.co.

Service setup via the API
The API can be used to programmatically create and manage core entities such as users, locations, resources, bookings, and integrations with external systems. This enables customers to automate onboarding, synchronisation with HR or identity systems, and initial configuration at scale.

Making changes via the API
Users can update, modify, and retrieve supported entities through the API, allowing changes to be driven by external systems (for example, updating user attributes, availability, or workspace data). The API supports both read and write operations for these supported resources.

Limitations
Some administrative, configuration, and reporting functions are intentionally restricted to the web interface and are not exposed via the API. These typically include advanced system configuration, permission management, and analytics. The API is designed to complement, rather than fully replace, the administrative web interface.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Kadence allows customers to customise the service to align with their organisation’s structure, policies, and ways of working.

What can be customised
Customers can configure organisational settings such as locations, workspaces, resources, booking rules, attendance and desk-sharing policies, user attributes, and integrations with third-party systems. Branding elements (such as naming conventions and visibility rules) can also be tailored to reflect internal terminology and workflows.

How users can customise
Customisation is primarily performed through the administrative web interface, where settings can be configured using built-in controls. Certain entities and attributes can also be managed programmatically via the API, enabling automation and integration with external systems such as HR or identity providers.

Who can customise
Customisation is restricted to authorised users with administrative or configuration permissions. Standard end users are able to interact with the service within the rules and configurations defined by administrators but cannot change system-level settings.

Scaling

Independence of resources
Kadence is delivered as a multi-tenant SaaS service with logical separation between customer environments.

Each customer’s data and configuration are isolated to prevent access or interference from other customers. The service is hosted on scalable cloud infrastructure designed to handle variations in demand and automatically allocate resources as usage changes.

Kadence monitors service performance and capacity to ensure that increased usage by one customer does not negatively impact the performance or availability experienced by others.

Analytics

Service usage metrics
Yes
Metrics types
Yes, Kadence provides service usage metrics.

Administrators can view and export usage and analytics data through built-in reporting features within the service. Metrics include historic usage data such as desk and space utilisation, booking activity, attendance patterns, and trends over time. These metrics help organisations understand how the service is being used and how workplaces are being utilised.

Usage data can be viewed within the product and exported in commonly used, machine-readable formats such as CSV for further analysis.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
Resource tagging
Yes
FOCUS resource tagging
Yes

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Equipment disposal approach
A third-party destruction service
Data sanitisation type
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

Data export approach
Users can export their data from Kadence using a combination of self-service tools and supported exports.

Within the service, administrators can self-serve exports of certain data sets, such as historic usage data and analytics, using built-in reporting and export features. Data is provided in commonly used, machine-readable formats such as CSV.

For data that is not available through self-service export, users can request an export through Kadence’s support team. All exports are delivered securely using electronic transfer methods, and Kadence supports customers during the export process to ensure data is provided within agreed timeframes.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Kadence guarantees high service availability through a documented Service Level Agreement (SLA). By default, the Standard Kadence SLA commits to making the Covered Services operational and available at least 99.9% of the time in any calendar month.

Availability is measured as Monthly Uptime Percentage, calculated by subtracting any measured Downtime from the total minutes in the month. Downtime is defined based on server-side error rates.

If Kadence fails to meet this uptime target, customers may be eligible for service credits. Credits are applied as additional days of service at no extra charge on the next renewal, based on how far actual uptime falls below the target in a given month. The SLA specifies a scale of credits depending on measured uptime, with a maximum aggregate credit cap of 20% of service value for a single calendar month.

Contracts may include an enhanced SLA with different terms where agreed and documented on the Order Form.
Approach to resilience
Kadence is designed to be resilient and to minimise the impact of infrastructure failures on service availability.

The service is delivered as a cloud-based SaaS solution hosted on major public cloud infrastructure. It is built using a distributed architecture that supports horizontal scaling and redundancy across multiple components. This allows the service to continue operating in the event of increased load or the failure of individual components.

Kadence uses managed cloud services that provide built-in resilience, including redundant compute, storage, and networking. Data is stored using replicated storage services designed to tolerate hardware failure without data loss. Backups are taken regularly and can be restored if required.

The underlying data centre infrastructure is operated by the cloud provider and is designed for high availability. This includes physical security controls, redundant power supplies, climate control, and network connectivity, as well as geographically distributed availability zones. Kadence relies on these capabilities as part of the shared responsibility model.

Service health and performance are continuously monitored. Incidents are responded to using defined operational procedures to restore service as quickly as possible and reduce customer impact.

Further details of the technical architecture and data centre resilience are available to customers on request.
Outage reporting
Kadence reports service outages and incidents through a public service status dashboard.

Service availability and incident updates are published at status.kadence.co, where users can view current status, ongoing incidents, and historical outage information. The status dashboard is publicly accessible without authentication.

Users can subscribe to incident notifications from the status dashboard. Alerts can be delivered via email, RSS, or webhook, allowing organisations to integrate outage notifications into their own monitoring or incident management systems.

Identity and authentication

User authentication needed
Yes
User authentication
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Kadence restricts access to management interfaces and support channels using role-based access controls and the principle of least privilege.

Administrative access is limited to authorised staff and granted only where required for an individual’s role. Access permissions are reviewed and removed when no longer needed. Authentication controls are used to protect management interfaces.

Access to customer support systems is restricted to relevant personnel and used only to investigate and resolve customer issues. Support access is logged to support monitoring and auditability.
Access restriction testing frequency
At least once a year
Management access authentication
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
SOC 2 Type II, Digital CyberEssentials
Information security policies and processes
Kadence follows documented information security policies and processes designed to protect customer data and support the secure operation of the service.

Kadence maintains a set of information security policies covering areas such as access control, data protection, incident management, vulnerability management, and change management. These policies are reviewed regularly and updated as required to reflect changes in the service, risk profile, or regulatory expectations.

Responsibility for information security sits with senior management, with operational ownership shared between engineering and operations teams. Security risks, incidents, and material issues are escalated through defined reporting lines to ensure appropriate visibility and decision-making.

Kadence ensures policies are followed through a combination of technical controls, documented processes, and regular monitoring. This includes role-based access controls, logging and monitoring, vulnerability management, and incident response procedures. Compliance with policies is supported by internal reviews and independent external assurance, including SOC 2 Type II and Cyber Essentials certification.

Security awareness forms part of onboarding for staff, and relevant training is provided to ensure employees understand their responsibilities for protecting customer data.
Software Security Code of Practice
Yes

Operational security

Configuration and change management standard
Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Configuration and change management approach
Kadence follows defined configuration and change management processes to maintain service security and stability.

Service components are tracked throughout their lifecycle using version control and controlled deployment processes. Application code and configuration changes are managed in central repositories, providing traceability from development through to production.

All changes are reviewed before deployment to assess potential security and operational impact. This includes consideration of access controls, data handling, and dependency updates. Changes are tested in non-production environments prior to release.

Higher-risk changes are subject to additional review, and deployment activity is logged to support monitoring and auditability.
Vulnerability management type
Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Vulnerability management approach
Kadence follows a defined vulnerability management process to identify and remediate security risks.

Potential threats are assessed using automated tools, manual review, and findings from independent penetration testing. Vulnerabilities in application code, infrastructure, and third-party dependencies are prioritised based on risk and potential impact.

Security patches are deployed as soon as practicable, with higher-risk issues addressed more urgently. Changes are tested before deployment.

Information about potential threats is sourced from cloud provider security advisories, dependency vulnerability disclosures, industry security bulletins, and external security testing.
Protective monitoring type
Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Protective monitoring approach
Kadence operates protective monitoring processes to detect and respond to potential security incidents.

Potential compromises are identified through a combination of logging, monitoring, and alerting across application and infrastructure components. This includes monitoring for unusual access patterns, system errors, and other indicators of suspicious activity.

When a potential compromise is identified, it is investigated by the engineering team in line with documented incident response procedures. Access may be restricted, affected components isolated, and corrective actions taken as required to contain and remediate the issue.
Incident management type
Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
Incident management approach
Kadence operates documented incident management processes to identify, manage, and resolve service incidents.

Pre-defined processes are in place for common events such as service degradation, availability issues, and security incidents. These processes define escalation paths, roles, and response activities to support timely resolution.

Users can report incidents through Kadence’s support channels. Service incidents and outages are also communicated proactively through the public status dashboard at status.kadence.co, where users can view updates during an incident.

Following significant incidents, Kadence provides incident reports that describe the issue, impact, actions taken, and any remediation or preventative measures identified.
Post-quantum cryptography secure
No

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

Connection to public sector networks
No

Pricing

Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Kadence offers a free two-week trial with access to the full service. Users can configure their environment and use the platform in a live setting. The only limitation is the trial duration; continued use requires a paid subscription.

Discount percentage by annual call-off contract value (excluding VAT)

Less than £250,000
2%
Between £250,000 and £500,000
4%
Between £500,001 and £1,000,000
6%
Between £1,000,001 and £2,500,000
8%
Between £2,500,001 and £5,000,000
10%
Over £5,000,001
12%

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
193d04a0-6f9c-40cd-86a5-bfd3c7f007eb
Cyber essentials plus
No
Cyber Essentials Alternative
In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
Other security certifications
Yes
Any other security certifications
SOC 2 Type II

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Working conditions which promote an inclusive working environment and promote retention and progression
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of issues relating to entering the contract workforce
  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at finance@kadence.co. Tell them what format you need. It will help if you say what assistive technology you use.