CONFIGUR LTD

Configur

Configur is at the forefront of addressing data literacy challenges. Configur is a singular, integrated platform that replaces the need for spreadsheets and multiple systems. Our code-free, user-friendly approach is designed to cater to each organisation's unique needs, from automating manual processes to building a foundation for advanced AI applications.

Features

• Build, manage and integrate APIs for automate data flow
• Tailored drag and drop dashboards to highlight key business insights
• Auditing, governance and 360 visibility of your data
• Automatic AI powered data validation
• Flexible data structures for operational, analytical and AI requirements
• Code free platform to simplify and improve data literacy
• Centralised Collaboration to share insights seamlessly with your team
• Customisable notification engine to highlight changes to your data
• AI generated insights to identify trends and anomalies dynamically
• Tailor-made AI data models to suit specific business objectives

Benefits

• Clean, reliable data without duplication or discrepancies
• Unify departments for consistent organisation-wide data
• Integrate data from diverse sources, including cloud and databases
• Present complex insights in understandable narrative formats
• Implement data governance practices to maintain data integrity and compliance
• Automatic handling of data conflicts during synchronisation
• Customise data transformation rules according to specific requirements
• Harness the power of AI for efficiencies and time saving
• Explore data layers to discover finer details and underlying patterns
• Automate workflows with data pipelines to reduce manual tasks

£55,000 to £1,000,000 a licence a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marco@configur.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

945567690642756

Contact

Marco Oliver
07498216833
marco@configur.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No service constraints
• System requirements:
  • Access to a web browser (preferably chrome).
  • Internet Connection
  • Platform Configuration is for iPad/Desktop Only

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Operational hours for ticketed support are:; ; Monday - Friday 9am - 5pm, excluding Bank Holidays
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: .
• Onsite support: Yes, at extra cost
• Support levels: Standard support includes ticketing and public knowledge base.; ; Enhanced support is available which includes a dedicated Account Manager, access to community forum and 24/7 support in the form of a chatbot.; ; Operational Hours for support are:; ; Monday to Friday 9am - 5pm, excluding Bank Holidays. ; ; However, in the unlikely event of a critical failure, Configur will best endeavour to apply critical support even outside of operational hours. It is important to note that as highlighted in our terms of service the fix times are based on Configur IP and in the event of unforeseen third party provider downtime, these SLAs may increase from time to time.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Configur offers a robust onboarding process that includes a discovery session followed by a number of delivery phases:; ; -Discovery; Onboarding scope and data discovery; -Sourcing, Extraction and Validation; Data profiling and cleansing; Data ingestion; -Data Transformation; Data structure design; Integration set up; -Mapping and Visualisation; Dashboard and Query creation; -User Acceptance Testing; User training and feedback sessions; ; Following the above activities the Configur Team provide a Tailored Onsite/Online Training Session.; ; Additionally, Configur has a knowledge base of FAQs, videos and written guides for assisting clients. If more information is needed Configur offers Gold Support to all Public Sector clients with personalised support videos and on going scheduled account management sessions.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: All data can be extracted on a dataset by dataset basis or on mass extraction. Data can be downloaded via:; ; - CSV; - Excel; - API connectivity; - Json
• End-of-contract process: The Configur system makes transferring of information simple. All of the data at a raw or aggregated level can be extracted from the system by the user without the assistance of Configur. ; ; However, in the instance of requiring Configur's assistance Configur will provide 3 Hours free resource to assist with any data extraction/transformation requirements.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Users can create multiple REST APIs with full CRUD (Create, Read, Update, Delete) operations in minutes. ; ; To create an API, a user simply has to select the dataset they wish to allow API access to and then select which users, domains and access keys should have be able to interact with it. ; ; This allows Configur to integrate with any system that allows the push/pull of data.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: The overall look of the Configur platform can be customised via the upload of an organisation logo and colours.; ; All customer created content such as Datasets, Projects and Connections are completely customisable through custom names, themes and structures.; ; Control of these customisations can be limited on a user, team and organisation basis.

Scaling

• Independence of resources: Configur is built on near infinitely scalable serverless technology. Running on AWS Lambda infrastructure, every request to our service is ran on its own temporary server ensuring that even under extremely heavy load, new servers are spun up for each individual request ensuring zero demand based latency.

Analytics

• Service usage metrics: Yes
• Metrics types: Within the platform via real-time dashboards, organisation managers can see usage across the following metrics:; ; - Total number of Data Points used; - Total number of API connections used; - Total number of active Datasets; - Total number of active Projects; - Total number of active Teams; - Total number of active Users; ; These metrics are also provided as a report as part of the account management meetings.
• Reporting types:
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: All organisation datasets and queries can be exported either individually or by bulk exporting multiple datasets at once.; ; Data can be exported in either CSV or XLSX format.; ; Data can be easily and quickly filtered and queried prior to export if required.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLSX
  • JSON (via API)
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XLSX
  • TXT
  • JSON (via API)
  • Manual Entry

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Configur shall use all reasonable endeavours to maintain the availability of the Hosted Services to the Customer at the gateway between the public internet and the network of the hosting services provider for the Hosted Services, but does not guarantee 100% availability.
• Approach to resilience: Configur's data is cloud hosted, multi-sharded and is regularly backed up to ensure our infrastructure is as robust and resilient as possible.; ; More information is available on request.
• Outage reporting: Configur provides a public dashboard to view the system status, as well as automated email alerts should any outages arise.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Each organisation has a team of Organisation Managers that have the ability the manage any organisation level information, add/remove users and manage teams.; ; Acrosss the platform, every account, dataset, project and connection has individual 'Manage, Access, View' access control to limit access across users, teams and the entire organisation.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: IASME GDPR Gold Standard Certification

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: - IASME Gold Standard GDPR certified; - Cyber Essentials certified; - Cyber Essentials Plus certified
• Information security policies and processes: We are IASME GDPR Gold Standard Certified and follow all requirements for this standard to ensure security across the business.; ; We are additionally working towards ISO9001 and ISO27001 certifications however, have already implemented many of the processes required to meet this standard.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All changes to the system are managed via strict version control, peer review and staged deployment to unit, test and production environments.; ; Changes are made on a sprint by sprint session over 2 weekly periods, with design, development and testing phases being completed.; ; All changes are reviewed by the CTO/Development Lead as a final check before deployment and code is stored in version control software.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Configur are regularly penetration tested by Security partners who check for all types of vulnerabilities. ; ; We also have any automated alerts that detect alerts for suspicious log in activity and feedback to the central development team communication channels.; ; Additionally we have many internal and external users testing every day and using the platform to feedback any bugs or issues via automated forms.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Configur are regularly penetration tested by Security partners who check for all types of vulnerabilities. ; ; We also have any automated alerts that detect alerts for suspicious log in activity and feedback to the central development team communication channels.; ; Additionally we have many internal and external users testing every day and using the platform to feedback any bugs or issues via automated forms.
• Incident management type: Supplier-defined controls
• Incident management approach: Any incidents can be reported via our support channels such as email and forms. Additionally gold tier support provides direct access to a designated account manager. ; ; All tickets are stored centrally in a support management platform that allows tracking and internal communications amongst Configur. Each incident will receive an automated acknowledgement followed by a Configur support rep depending on incident rating. ; ; Tickets are then created with development and tracked through to completion with fixes or changes reported back to the user.; ; All tickets are tracked on a monthly basis and reported back via account management meetings.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Wellbeing

  Fighting climate change

  By empowering organisations to jump into remote-working through its easy and safe data collaboration features, Configur can help to reduce an organisation's carbon footprint by removing the requirement for their workforce to commute to the office each day.

  Covid-19 recovery

  With Covid-19 kickstarting the shift to remote working, many businesses are still struggling to get to grips with a remote workforce.; ; Configur empowers collaboration by allowing controlled, secure and safe access to business data no matter where their staff are based.; ; Through its no-code, easy-to-use interface, Configur provides an immediate and measureable ROI when compared to hiring additional developers or data analysts, helping businesses spend their money on recovering and growing their business following the pandemic.

  Wellbeing

  We offer flexible, hybrid and remote working for staff to accommodate all types of requirements.

Pricing

• Price: £55,000 to £1,000,000 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marco@configur.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.