Jumping Rivers Ltd

Data Infrastructure Support and Maintenance

We provide support and maintenance of products in either your own managed environment, or another cloud provider. This provides the support and maintenance required for secure development environments, managed access to R and Python packages, and the ability to share reports, APIs, models, and dashboards.

Features

• Support for in-house hosting or any cloud provider
• Retain full control and access over your infrastructure
• Keep all services up to date with latest features
• Tried and tested before deployment
• Regular maintenance schedules and monitoring
• Automatic security patches and drift testing
• License and SSL monitoring and renewal
• Incident support and dedicated support contact
• Management of environments for R, Python, Jupyter Lab, VS Code
• Access to consultants and data scientists working in the industry

Benefits

• Allows data scientists to focus on value-add activities
• Data scientists can access up-to-date software with the latest features
• Assurance that data science environments are up-to-date and secure
• Reduces burden on internal IT support
• Meet your internal maintenance requirements and policies
• Service designed to follow on from Jumping Rivers deployment

£6,000.00 a server a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@jumpingrivers.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

945963197209113

Contact

Esther Gillespie
07740285328
hello@jumpingrivers.com

Planning

• Planning service: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: With our Support & Maintenance service, we setup the infrastructure on a cloud supplier of your choice and maintain that environment.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We test and quality assure our environment before handover to the client.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: 48 hour response time.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Support levels: We take full responsibility of the environment and can provide data science support when/if required.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 19th June 2023
• What the ISO/IEC 27001 doesn’t cover: Example of exclusions ; ; 8.2.2 ; Labelling of information An appropriate set of procedures for information labelling shall be developed and implemented in accordance with the information classification scheme adopted by the Organisation; 8.3.2 Disposal of media Media shall be disposed of securely when no longer required, using formal procedures; 8.3.3 Physical media transfer Media containing information shall be protected against unauthorised access, misuse or corruption during transportation; 11.1.4 Protecting against external and environmental threats Physical protection against natural disasters, malicious attack or accidents shall be designed and applied; 11.1.5 Working in secure areas Procedures for working in secure areas shall be designed and applied; 11.2.1 Equipment siting and protection Equipment shall be sited and protected to reduce the risks from environmental threats and hazards, and opportunities for unauthorised access.; 11.2.2 Supporting utilities Equipment shall be protected from power failures and other disruptions caused by failures in supporting utilities.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We will promote sustainable working practices through employee sustainability guidelines.; When working in the office, our employees will utilise the comprehensive recycling and food waste management facilities throughout the building, including separate bins for paper, plastic, and other recyclable materials. We will also use the food waste bins available for composting and reduce organic waste sent to landfills.; We will continue to stay in our chosen office building due to its sustainability initiatives, including the building being equipped with solar panels to help reduce our reliance on fossil fuels and decrease greenhouse gas emissions.

  Tackling economic inequality

  We will actively support the communities in which we operate through education, volunteering, facilitating data science events, and community engagement initiatives.; We will implement a formal volunteering policy for our employees to promote giving back to the local and data science community.; We will promote diversity and inclusion in the workplace by fostering a culture that respects and values differences in gender, race, ethnicity, age, sexual orientation, abilities and background.; We will ensure fair wages and benefits through annual salary reviews and make sure that working conditions for all employees and contractors adhere to UK employment law and regulations, fostering a safe and healthy work environment.; Where possible, we will always prefer to partner with suppliers who have sustainable practices and/or are local to the North East.; Through structured progression and goal-setting frameworks, we will invest in employee training and development to enhance skills, knowledge, and capabilities, empowering individuals to reach their full potential and contribute meaningfully to society.; We will prioritise customer satisfaction by offering high-quality service, transparent pricing, and responsive customer support whilst ensuring ethical marketing practices.; We will prioritise the physical & mental health of employees by providing healthcare resources, including health insurance and 24/7 employee assistance programs.

  Equal opportunity

  Jumping Rivers is committed to encouraging equality, diversity and inclusion among our workforce. We aim to provide equality, fairness and respect for all in our employment, whether temporary, part-time or full-time. Not unlawfully discriminate because of the Equality Act 2010 protected characteristics of;; ● Age; ● Disability; ● Gender reassignment; ● Marriage or civil partnership; ● Pregnancy and maternity; ● Race (including colour, nationality, and ethnic or national origin); ● Religion or belief; ● Sex; ● Sexual orientation.; Oppose and avoid all forms of unlawful discrimination. This includes; ● Pay and benefits; ● Terms and conditions of employment; ● Dealing with grievances and discipline; ● Dismissal; ● Redundancy; ● Leave for parents; ● Requests for flexible working; ● Selection for employment, promotion, training or other developmental opportunities.; ; In line with the Jumping Rivers Anti-bullying and harassment policy, we encourage and support equality,diversity, and inclusion in the workplace. Jumping Rivers will make training, development, and progress opportunities available to all staff members, who will be encouraged to develop their full potential.; Decision-making concerning Jumping Rivers’ staff will be based on merit (apart from any necessary and limited exemptions and exceptions allowed under the Equality Act).; Jumping Rivers commits to reviewing employment practices and procedures when necessary to ensure fairness and update them and the policy to take account of changes in the law.

  Wellbeing

  We will implement a formal volunteering policy for our employees to promote giving back to the local and data science community.; ; We will promote diversity and inclusion in the workplace by fostering a culture that respects and values differences in gender, race, ethnicity, age, sexual orientation, abilities and background.; ; We will ensure fair wages and benefits through annual salary reviews and make sure that working conditions for all employees and contractors adhere to UK employment law and regulations, fostering a safe and healthy work environment.; ; Through structured progression and goal-setting frameworks, we will invest in employee training and development to enhance skills, knowledge, and capabilities, empowering individuals to reach their full potential and contribute meaningfully to society.; ; We will prioritise the physical & mental health of employees by providing healthcare resources, including health insurance and 24/7 employee assistance programs.

Pricing

• Price: £6,000.00 a server a year
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@jumpingrivers.com. Tell them what format you need. It will help if you say what assistive technology you use.