Bytes Software Services

Druva Cloud Ranger

Enhanced backup, recovery, and DR for core AWS services like EC2, RDS and more. Reliable protection of migrated Oracle, and SQL databases on AWS. Streamline backups of containerized AWS apps running on Kubernetes. VPC level protection, and simplified policy-based management at scale.
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Features

• Cloud based dashboard & reporting platform
• Global deduplication of data across multiple sources
• Tiering of data for Long term retention within cloud
• Backup and Recovery of diverse data sources
• VMware File level recovery
• Saas Consumption pricing model

Benefits

• Provides in cloud backups for Cloud Native Apps
• Protects from Ransomware

£5.18 an instance a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bytes.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

946044736146028

Contact

Chris Swani
+44 (0) 7951 326815
tenders@bytes.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The Serice is cloud based and constraints are likely to be end user specific. The only key restraint is this service only holds backup data in AWS clouds
• System requirements: Viable internet connection

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Business critical offered as standard with priority of response set by customer. Critical having 1 hour initial, high 2 hours, medium 4 hours and low 8 hours. We offer premium support (at a cost) with critical being 30 mins, high 1 hour, medium 2 hours, and low 4 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: None
• Onsite support: No
• Support levels: Business critical offered as standard with priority of response set by customer. Critical having 1 hour initial, high 2 hours, medium 4 hours and low 8 hours. We offer premium support (at a cost) with critical being 30 mins, high 1 hour, medium 2 hours, and low 4 hours
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Once the service is activated, we have a Sales engineer, customer success and customer support team all available to assist with successful onboarding. Druva operates a knowledge base portal for help and configuration documentation as well as free online learning videos to assist with service training
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Users can extract data manually from within the system at any time. An bulk export service is available at an additonal cost
• End-of-contract process: All customer data is deleted

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile and tablet devices have a dedicated app available from the appropiate app store whereas the endpoint devices have an appropiate agent available from the management console
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: There is a GUI Portal that allows users to access all aspects of the backup service
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: We are able to provide APIs for Audit trail, file server, NAS, CloudCache, Organization, Storage, VMware and Alerts.; ; Please see following link to see documentation outlining all requirements:; https://developer.druva.com/reference
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Customer can add their own co-branding to the service

Scaling

• Independence of resources: The service is cloud provisioned and right sized for each individual organisations workload demands. The right sizing of the cloud environment ensure performance demands are comfortably meet. The service is scalable using Amazon AWS Compute and Storage for all Servers, allowing it to use further resources as and when necessary. No further customer investment in additional technologies is necessary to ensure scalability of the service- this is included in the service per user cost

Analytics

• Service usage metrics: Yes
• Metrics types: "Service availability, ; deduplication rates, ; successful backups, ; successful restores, ; Active users, ; license allocation, ; growth rates.; Not limited to the above and many more available"
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Druva

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can extract data manually from within the system at any time. An bulk export service is available at an additonal cost
• Data export formats: Other
• Other data export formats: The native file that was originally backed up only
• Data import formats: Other
• Other data import formats: The native file format only

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We provide an SLA of 99.5% uptime and 99.99999% Customer Data durability
• Approach to resilience: The cloud instance for the customer is alwalys replicated between 3 physically different data centres as part of the Amazon AWS availability zone feature. In the case of access being not availabile from 1 datacentre, the customers instance will be instantly available from 1 of the 2 further datacentres.
• Outage reporting: Outages of the system availability or the storage component are communicated to all assigned administrators within a cloud instance via email as well as via the Support Portal. An online dashboard also reports instance of global outages

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Users and management are separated and controlled with separate authentication portals. RBAC is also used to determine a users level of system access
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Description of management access authentication: Users and management are seperated and controlled with separate authentication portals. RBAC is also used to determine a users level of system access

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: SOC 2 Type II
• Information security policies and processes: Druva has a dedicated Security team that is responsible for security governance. This team includes dedicated personnel that oversee security operations, certifications, and internal audit. Druva's CISO reports to the company CFO.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Any changes are controlled under project management and done with validated testing to ensure changes are stable
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Druva defines its own policies and maintains a high level awareness of industry approaches and fixes to defined issues and ensures adoption of these fixes as soon as is possible. We use our own defined processes for this.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Druva's Cloud Operations team monitors the services on a 24x7x365 basis. Systems are monitored with host based intrusion detection and AWS activity logging that is centralized in Druva's logging infrastructure.; ; Customers will be notified of identified security incidents within 48 hours of discovery.
• Incident management type: Supplier-defined controls
• Incident management approach: Druva has a documented Incident Response Plan that includes steps to respond to security incidents including identification, investigation, response, mitigation, customer notification, and root cause analysis.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  We take our environmental management and the impact we have on the environment very seriously. We have environmental policies in place and hold the ISO14001 accreditation. Our environmental assessments are conducted annually by an external Lead ESOS Assessor; they are signed-off by the board and compliance reported to the regulator (the Environment Agency). Our environmental policy is published on our website at https://www.bytes.co.uk/company/sustainability/environmental.; Bytes achieved carbon net zero in March 2022 through approved carbon offsetting schemes. We are always seeking to reduce our impact on the environment. We aim to minimise waste, reduce pollutants and use renewable materials. Our offices have recycling facilities for cans, plastic and paper. We aim to reduce our office printing to zero within the next 10 years. ; To drastically reduce our emissions, we have switched to renewable energy. Our Head Office has reached our first milestone of using a specialist 100% renewable electricity provider.; Our goal is to achieve carbon neutrality for our business and help our customers achieve this for their own organisations. We pledge to offset carbon emissions through the planting of green space. ; We produce a SECR (Streamlined Energy and Carbon Reporting) report that details the companies energy consumption and carbon emissions. This report is produced annually by an independent assessor, Eshcon Ltd. ; This report provides details of our emissions in Scope 1, 2 and 3 categories. It details the activities previously taken to reduce emissions and also recommendations for further improvements.; The improvement recommendations highlighted in our latest ESOS assessment have been reviewed and a number have been implemented or are in the process of being implemented. These include more efficient IT equipment, office lighting and efficient climate control systems.; Our plan is to achieve net zero operational emissions by 2025/26

Pricing

• Price: £5.18 an instance a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free trial available with all functionality available for up to 1 month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bytes.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.