ARVATO LIMITED
Cloud Support – Cloud Migration Road-mapping and Transition Planning
Our Road-mapping and Transition Planning service provides structured planning for cloud migration programmes. It covers discovery, requirements analysis, future-state design, data and integration planning, testing pathways and cutover readiness, using critical path analysis, governance checkpoints and phased approaches to define clear, achievable cloud transition plans aligned to business outcomes.
Features
- Cloud discovery and assessment of current systems, data and integrations
- Future-state cloud architecture and information design planning
- Structured cloud migration road-mapping with phased milestones and dependencies
- Workstream planning across cloud build, testing, data and cutover activities
- Programme planning with critical path analysis for cloud transitions
- Data mapping, transformation and validation planning
- Testing strategy definition covering unit, SIT, UAT and regression
- Cutover and transition readiness planning, including TCO rehearsal design
- Risk, issue and governance framework establishment for cloud migration
- Stakeholder planning and communication for cloud transition programmes
Benefits
- Reduces migration risk through structured phased planning and governance.
- Improves predictability using defined milestones, dependencies and checkpoints.
- Accelerates delivery with clear road‑maps and sequenced activities.
- Enhances decision‑making through analysed system, data and integration impacts.
- Improves data quality via early mapping and validation planning.
- Supports smoother testing using pre‑defined SIT and UAT pathways.
- Reduces go‑live issues through proven cutover rehearsal planning
- Strengthens stakeholder alignment with consistent communication structures.
- Minimises rework by identifying risks, constraints and gaps early.
- Enables strategic cloud adoption aligned to business priorities.
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at richard.husband@arvatoconnect.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
9 4 6 2 5 7 5 8 5 0 3 1 4 4 9
Contact
ARVATO LIMITED
Richard Husband
Telephone: 07867464428
Email: richard.husband@arvatoconnect.co.uk
About your service
- Service categories
-
Cloud Support Services
Cloud Migration Planning
- Delivery Road-mapping
Service scope
- Service constraints
- Support is primarily delivered remotely, with onsite activity agreed at call‑off. Migration planning depends on timely buyer access to information on systems and environments, SMEs and third‑party suppliers involved in delivery. Road‑mapping, DDR cycles, testing pathways and cutover plans must align with environment availability, freeze periods and maintenance windows. Changes to scope, data structures or integration requirements follow formal change control and may impact timelines. Accurate planning also requires buyer validation of assumptions, data quality, dependencies, risks with mitigations and readiness inputs at agreed checkpoints.
User support
- Email or online ticketing support
- Yes
- Support response times
- Email and online ticketing support requests are acknowledged within one working day during UK business hours. Issues are prioritised and responded to in line with agreed service levels, with critical incidents handled more urgently. Weekend and extended support options can be agreed at call-off.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Yes
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.2 AA
- Web chat accessibility testing
-
Our web chat functionality is assessed as part of our wider accessibility assurance activities for online support tools. We undertake accessibility testing against WCAG 2.2 AA requirements, focusing on usability with common assistive technologies and inclusive interaction patterns.
Testing includes verification of compatibility with screen readers, keyboard-only navigation and screen magnification tools, ensuring that users can access, navigate and interact with web chat features without reliance on a mouse or visual cues alone. We check that chat controls, message input fields, notifications and status updates are correctly exposed to assistive technologies and that focus order and labelling are logical and consistent.
Where third-party web chat platforms are used, we review supplier accessibility documentation and conformance statements and validate behaviour through internal accessibility testing. Findings are reviewed as part of continuous service improvement, and issues are prioritised for remediation where required.
Accessibility considerations are also incorporated into support processes, ensuring that users who cannot easily use web chat are able to access alternative support channels such as email or phone. Accessibility testing is revisited following material changes to the web chat interface or platform to maintain ongoing compliance. - Support levels
-
We provide Standard and Enhanced support tiers for cloud migration planning and road‑mapping.
Standard support includes email/ticketing and phone support during agreed service hours, structured incident and request handling, and scheduled progress reporting. Activities include coordination of planning workshops, risk and dependency tracking, preparation of migration road‑maps, and organisation of discovery, testing and cutover‑readiness activities. Issues and risks follow defined escalation and governance processes used throughout large‑scale cloud and ERP programmes. A named Service Lead manages stakeholder engagement and coordinates multi‑team inputs.
Enhanced support adds extended hours, increased response priorities, additional checkpoints, and onsite support where required. It covers proactive oversight of migration readiness, DDR planning, testing pathway refinement and cutover rehearsal preparation. Enhanced support is typically used during critical planning phases or ahead of major migration events.
Costs are tier‑based and agreed at call‑off depending on support hours, response targets and resource profiles. Service credits and remedies follow call‑off terms.
We can provide a Project Manager for governance, reporting and roadmap delivery, and Cloud Support Engineers (e.g., migration, testing or integration specialists) to support planning, validation and readiness activities. - AI chatbot
- Yes
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business architect | £500.00 | |
| Associate business architect | £700.00 | |
| Business architect | £900.00 | |
| Lead business architect | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £900.00 | |
| Senior data architect | £1,100.00 | |
| Chief data architect | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Enterprise architect | £900.00 | |
| Senior enterprise architect | £1,100.00 | |
| Lead enterprise architect | £1,100.00 | |
| Principal enterprise architect | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate network architect | £700.00 | |
| Network architect | £900.00 | |
| Lead network architect | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Security architect | £900.00 | |
| Lead security architect | £1,100.00 | |
| Principal security architect | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £700.00 | |
| Solution architect | £900.00 | |
| Senior solution architect | £1,100.00 | |
| Lead solution architect | £1,100.00 | |
| Principal solution architect | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £700.00 | |
| Technical architect | £900.00 | |
| Senior technical architect | £1,100.00 | |
| Lead technical architect | £1,100.00 | |
| Principal technical architect | £1,500.00 |
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief data officer | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief information security officer | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief technology officer | £1,500.00 |
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security audit and assurance | £1,100.00 | |
| Principal cyber security audit and assurance | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security governance and risk manager | £700.00 | |
| Lead cyber security governance and risk manager | £1,100.00 | |
| Principal cyber security governance and risk manager | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security monitoring | £700.00 | |
| Lead cyber security monitoring | £1,100.00 | |
| Principal cyber security monitoring | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber incident response | £700.00 | |
| Lead cyber security incident response | £1,100.00 | |
| Principal cyber security incident response | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security vulnerability management | £700.00 | |
| Lead cyber security vulnerability management | £1,100.00 | |
| Principal cyber security vulnerability management | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security testing | £700.00 | |
| Lead cyber security penetration testing | £1,100.00 | |
| Principal cyber security testing | £1,500.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate analyst | £700.00 | |
| Data analyst | £900.00 | |
| Senior data analyst | £1,100.00 | |
| Principal data analyst | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data engineer | £900.00 | |
| Senior data engineer | £1,100.00 | |
| Lead data engineer | £1,100.00 | |
| Head of data engineering | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data governance manager | £1,100.00 | |
| Lead data governance manager | £1,100.00 | |
| Head of data governance | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee data scientist | £500.00 | |
| Associate data scientist | £700.00 | |
| Data scientist | £900.00 | |
| Principal data scientist | £1,500.00 | |
| Lead data scientist | £1,100.00 | |
| Head of data science | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior machine learning engineer | £1,100.00 | |
| Lead machine learning engineer | £1,100.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate application operations engineer | £700.00 | |
| Application operations engineer | £900.00 | |
| Senior application operations engineer | £1,100.00 | |
| Lead application operations engineer | £1,100.00 | |
| Principal application operations engineer | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Configuration analyst | £900.00 | |
| Change and release analyst | £900.00 | |
| Change and release manager | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate end user computing engineer | £700.00 | |
| End user computing engineer | £900.00 | |
| Senior end user computing engineer | £1,100.00 | |
| Lead end user computing engineer | £1,100.00 | |
| Principal end user computing engineer | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service analyst | £900.00 | |
| IT service manager | £1,100.00 | |
| Senior IT service manager | £1,100.00 | |
| Head of IT service management | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure engineer | £700.00 | |
| Infrastructure engineer | £900.00 | |
| Senior infrastructure engineer | £1,100.00 | |
| Lead infrastructure engineer | £1,100.00 | |
| Principal infrastructure engineer | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure operations engineer | £700.00 | |
| Infrastructure operations engineer | £900.00 | |
| Senior infrastructure operations engineer | £1,100.00 | |
| Lead infrastructure operations engineer | £1,100.00 | |
| Principal infrastructure operations engineer | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk analyst | £900.00 | |
| Senior service desk analyst | £1,100.00 | |
| Service desk manager | £1,100.00 | |
| Head of service desk | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service acceptance analyst | £900.00 | |
| Service readiness analyst | £900.00 | |
| Service transition manager | £1,100.00 | |
| Lead service transition manager | £1,500.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business analyst | £500.00 | |
| Junior business analyst | £700.00 | |
| Business analyst | £900.00 | |
| Senior business analyst | £1,100.00 | |
| Lead business analyst | £1,100.00 | |
| Head of business analysis | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £700.00 | |
| Delivery manager | £900.00 | |
| Senior delivery manager | £1,100.00 | |
| Head of (Agile) delivery management | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Digital portfolio analyst | £900.00 | |
| Digital portfolio manager | £1,100.00 | |
| Senior digital portfolio manager | £1,100.00 | |
| Head of portfolio | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate product manager | £700.00 | |
| Product manager | £900.00 | |
| Senior product manager | £1,100.00 | |
| Lead product manager | £1,100.00 | |
| Head of product | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service owner | £1,500.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (QAT) | £700.00 | |
| QAT analyst | £700.00 | |
| Senior QAT analyst | £900.00 | |
| Lead QAT analyst | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (test engineer) | £700.00 | |
| Test engineer | £900.00 | |
| Senior test engineer | £1,100.00 | |
| Lead test engineer | £1,100.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice DevOps engineer | £500.00 | |
| Junior DevOps engineer | £700.00 | |
| DevOps engineer | £900.00 | |
| Senior DevOps engineer | £1,100.00 | |
| Senior DevOps engineer - management | £1,100.00 | |
| Lead DevOps engineer | £1,100.00 | |
| Lead DevOps engineer - management | £1,100.00 | |
| Principal DevOps engineer | £1,500.00 | |
| Principal DevOps engineer - management | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice frontend developer | £500.00 | |
| Junior frontend developer | £700.00 | |
| Frontend developer | £900.00 | |
| Senior frontend developer | £1,100.00 | |
| Lead frontend developer | £1,100.00 | |
| Head of frontend development | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice developer | £500.00 | |
| Junior developer | £700.00 | |
| Developer | £900.00 | |
| Senior developer | £1,100.00 | |
| Senior developer - management | £100.00 | |
| Lead developer | £1,100.00 | |
| Lead developer - management | £1,100.00 | |
| Principal developer | £1,500.00 | |
| Principal developer - management | £1,500.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- Wednesday 7 September 2022
- What the ISO/IEC 27001 doesn’t cover
- While it is not practicable to list exclusions in isolation, our ISO 27001 certification supports all contracted services to ArvatoConnect customers, including contact centre, back-office and IT services.
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- BSI
- ISO 9001 accreditation date
- Monday 16 January 2023
- What the ISO 9001 doesn’t cover
- While it is not practicable to list exclusions in isolation, our ISO 9001 certification supports business process outsourcing, delivering a comprehensive range of front and back office services. This includes customer experience services and administrative services.
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- Fbb5c636-5561-4d78-b819-3360c25ffe07
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- A774e5a5-9ad4-4cbf-a7a3-e47ea2c0ef05
- Other security certifications
- Yes
- Any other security certifications
-
- Tisax
- ISO 20000-1:2018
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at richard.husband@arvatoconnect.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.