TOTAL SECURITY PROTECTION LIMITED

Cloud hosted Physical Security

Our primary focus is the design, implementation and support of large and complex security solutions, including Access Control, CCTV, PSIM, PIAM and Perimeter Protection. Our expertise ensures robust defence mechanisms tailored for dynamic cloud environments, safeguarding against unauthorised access and emerging threats. Trust us for comprehensive, resilient security solutions.

Features

• Understanding your Operational Objectives
• Review your Risks, Threats and Vulnerabilities
• Understand your People, Process and Technology
• Identify the Business Case Opportunities
• Develop your operational requirements
• Support for Life

Benefits

• Reduce deployment times
• Compliance enforcement for regulatory standards
• Accelerate investigations: locate & share relevant footage instantly
• Enhanced risk mitigation and cost reduction
• Streamline deployment, remote management, integrate with access control seamlessly
• Actionable intelligence for operations optimisation
• Extends the life of existing surveillance systems
• Merge video from various sites into one accessible web platform
• Access and retrieve footage from anywhere at anytime
• Reduce cyber security vulnerabilities in existing deployments

£50 a licence

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenderenquiries@tsp.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

946422107258714

Contact

Tender Enquiries
01923228866
tenderenquiries@tsp.co.uk

Planning

• Planning service: Yes
• How the planning service works: As part of the security system changeovers, TSP work with our end client to fully understand their current architecture and setup of their hardware and software related to security. From that we can help to make a plan deploying the cloud services of these elements within a testbed server, from which we can test some of the existing software onsite to the testbed server. Once completed as part of the high end and low level designs, we can create a test plan to ensure all of these elements operate to the customer requirements. Once deployed in the cloud we migrate some of the existing hardware to the software in the cloud.; This is based on the client already having the existing infrastructure onsite they would like to move across. If there is a request for a new site, TSP would work with the end users and administrators to work out what preferences for the system usage would fit the requirements, completed on a case by case basis.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Video Management Systems (VMS)
  • Access Control Systems (ACS)
  • Physical Security Information Management System (PSIM)
  • Visitor and Occupancy Management System
  • Physical Identity and Access Management (PIAM)
  • Perimeter Intruder Detection Systems (PIDS)
  • All the above as SaaS
  • Or Customer Hosted services in the cloud

Training

• Training service provided: Yes
• How the training service works: TSP can create a programme of training specific to the operational needs of the individual staff member/ team based on the installation provided.; ; We work with companies such as Genetec, Eagle Eye Networks, Milestone and Motorola. ; TSP will provide cloud hosting services for all products installed as part of our services. We will suggest services that have hardware that then works in the cloud and can provide services if the hardware is connected to the software as needed.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Cloud Hosted Security
  • Access Control
  • CCTV
  • Perimeter Protection

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: As part of our planning services detailed in the answer above, TSP will first and foremost understand the client's existing infrastructure and expectations to ensure we can work harmoniously. We will work with our clients internal compliance teams to ensure we meet security and cyber requirements.; TSP will work with stakeholders to work out what is and isn't liked about their current systems and what a solution from ourselves would look like.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Eagle Eye Networks
  • Genetec
  • Milestone
  • Motorola
  • Advancis
  • LenelS2
  • Gallagher
  • Brivo

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: TSP’s maintenance strategies provide proactive processes to ensure clients assets are continuously functional. Upon contract, for exiting systems, TSP will inspect all assets initially, assessing existing cycles and maintenance programmes including frequency, regular breakdowns and age of systems. This data is then recorded, allowing our engineering team to monitor and plan the frequency of maintenance.; ; Once maintenance frequencies are established, Engineers will combine both on-site and remote attendance (this can be either off site or on the client facilities). Using diagnostic information collected from initial on-site systems testing, we will be able determine any future faults, i.e., 3rd party, software etc; before site attendance. ; ; During on-site attendance, Engineers will perform continual testing as part of the maintenance programme, updating our systems to inform future efficient schedules and obsolescence management.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Other
• Other security services:
  • Security Systems Integration (Physical and Cloud)
  • Security System Maintenance (Physical and Cloud)

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: TSP work with the end client as well as the software providers to work out what the best method of deployment for the customer is.; In our experience, smaller sites will utilise third party organisations pre-hosted services as it becomes more cost effective due to not having to have your own cloud hosting solution to deploy those services on. ; However, when it comes to large scale sites and deployments it makes more sense for the customer to have their own hosted solution because the cost of the third party may be more than done by themselves. ; Additionally, depending on the customer type and size, the customer expectation may be that the information is not to be hosted by a third party, so even on a smaller scale the buyer hosted may be the best option. TSP will endeavour to work with our customers to provide a solution that suits their needs and meets expectations.

Service scope

• Service constraints: In relation to support, constraints lay within the package being purchased. We have differing contracts available, suiting client needs, ranging from Warranty Support, Pay as You Go, Labour Only, 4 Star, 5 Star and Bespoke. ; The following are excluded unless specified/ agreed:; ; Hire of access equipment. ; ; ‘Pay as You Go’ contracts do not include loan equipment.; ; Repair/ replacement of damaged DVRs/ NVRs/ Server hard disks ; and arrays caused by overheating.; ; Non-contracted equipment.; ; Equipment over 7 years old is not covered under a fully comprehensive contract.; ; All consumables.; ; Servers, PC workstations and LCD/ Plasma Monitors over 2 years’ old.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Online ticketing is triaged and responses are inline with the type of service contract in place. We have 24/7 service desk and we measure response to site as below:; ; Out of Hours (OoH) are before 08:30 and after 05:30 ; ; Warranty: 48hrs OoH not included ; Pay&Go: 24hrs OoH optional; Labour: 24hrs OoH optional; 4Star: 8hrs OoH optional; 5Star: 4hrs OoH included
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: TSP’s pricing schedules are built upon time per asset and devised during scoping meetings. Packages listed are standardised, however if there's a need for extra services, TSP will apply a retainer fee. ; TSP provide account managers and cloud support engineers. Dedicated support is dependent upon client requirements at an additional cost. ; ; Warranty ; -First 12-months following handover. ; -On-site response: 48 hours. ; -Access to service team 09:00 and 05:30 weekdays. ; -Equipment repaired under manufacturer warranty. Parts returned to manufacturer for repair. ; -Labour charges included. ; ; Pay&Go ; -Access to service team: 24/7/365. ; -On-site availability: 24/7/365. ; -On-site response: 24 hours. ; -One preventative maintenance visit per annum. ; -Labour charged at agreed rates. ; -All parts chargeable. ; ; Labour Only ; -Access to service team: 24/7/365. ; -On-site availability: 24/7/365. ; -On-site response: 24 hours. ; -One preventative maintenance visit per annum. ; -Labour charges are included in annual charge. ; -All parts chargeable. ; ; 4Star ; -Access to service team: 24/7/365. ; -On-site availability: 24/7/365. ; -On-site response: 8 hours. ; -One preventative maintenance visit per annum; -All parts, loan equipment & labour charges included in annual charge ; ; 5Star ; -Access to service team: 24/7/365. ; -On-site availability: 24/7/365. ; -On-site response: 4 hours. ; -Two preventative maintenance visit per annum. ; -All parts & labour charges are included in the annual charge.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Eagle Eye Networks, Genetec, Milestone, Advancis, Brivo, Gallagher, LenelS2, Motorola

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: Working toward ISO27001 award in the next few months

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At TSP, we aim to strike the balance between our economic objectives and environmental considerations when making business decisions. Environmental consciousness is ingrained in our ethos; we continuously assess our environmental footprint and prioritise sustainable options in all aspects of our operations. We are committed to not only meeting but exceeding expectations, ensuring that our business practices contribute positively to the planet's well-being while maintaining our reputation for excellence.; ; We are ISO 140001:2015-certified with our Environmental Management System and supporting the nationwide 2050 net zero target.; ; We utilise public transport where possible to reduce our overall carbon footprint; ; We pre-assemble equipment before shipping out to site, reducing disposable packaging on-site. We, also re-use packaging where possible to reduce landfill waste; ; 40% of our workforce live within 15 miles of clients sites and we utilise home working reduce overall travel ; ; 25% of our fleet are Hybrid increasing to 56% by July 2024 and 100% by 2027; ; Our suppliers employ and demonstrate robust carbon reduction initiatives and our offices run on 100% renewable energy; ; We have upgraded our offices and warehouse using the best practical standards of insulation, in addition to fitting energy-efficient LED lighting. With timer systems and water efficient devices, we ensure nothing is left on longer than it should be.; ; 95% of our waste is recycled ; ; We perform contract-specific Environmental Impact Assessments (EIA) and develop plans with our clients, which are reviewed and refreshed annually ; ; we have invested in reusable drinks bottles for all of TSP’s staff. The purchase of which has funded the collection of an incredible 2.7 tonnes of ocean-bound plastic! ; ; We've introduced Environmental Awareness and Sustainability training to foster a sense of environmental responsibility among our employees and partners. This training initiative is refined consistently to enhance our environmental awareness and performance and reduce our impact.

  Covid-19 recovery

  We experienced a discernible increase of 51% in turnover between 2020 and 2021. Despite the global challenges attributed to the COVID-19 Pandemic, TSP’s growth during this period was achieved through a combination of project sales and run-rate work. ; ; Anticipating future developments in our sales and project pipelines and in response to the challenges linked with growth, we:; • Expanded teams in all departments, introducing Heads of Departments, increasing Engineering resources and supplementing administration personnel ; • Relocated the headquarters to a more spacious and contemporary facility; • Opened a subsidiary in Ireland enabling easier EU trading

  Tackling economic inequality

  To actively recruit disadvantaged, underrepresented and minority groups, we have a thorough recruitment process in place. When advertising roles, we use a variety of options. Adverts are placed on a variety of job boards such as CV library and LinkedIn aimed at different demographics. All adverts use inclusive language and are published in such a way as to ensure that all groups can apply including all disadvantaged, underrepresented and minority groups, with successful candidates offered the opportunity based solely on merit.; We currently advertise through LinkedIn, TSP website and a mixture of local job centres/6 recruitment agencies across the business to attract candidates from all backgrounds. We ensure that all advertisements, interviews, and assessments are offered in a variety of formats ranging from skill and attribute assessments through to virtual and face to face interviews. These are tailored to the candidates’ specific needs ensuring that no group is excluded from any point of our recruitment process including those who may be excluded due to their specific requirements or the technology divide that appears in lower socio-economic areas.; TSP monitors the recruitment process at all stages and use the data to assess the effectiveness of our equality and diversity initiatives in addition to taking the appropriate steps to avoid unlawful discrimination. ; When we have identified suitable applicants, we have an interview process that is fair and completely non-biased. We use best practice processes for interview through specifically designed benchmarked questions that eliminate both conscious and unconscious bias but still allows the candidate to showcase themselves.

  Equal opportunity

  We support and promote the training and upskilling of our workforce and recently funded a University Masters qualification in Marketing Management for our Marketing Manager. TSP also offers full in-house training via Learning Amp with every individual completing Health and Safety training plus all relevant training for their job role. TSP utilise a “mentor” scheme internally ensuring all staff have the materials and support to succeed in their current position and any aspirational roles they may wish to strive for.; ; All new staff receive a personalised induction programme designed to develop their knowledge of TSP and skills to fulfil the job. As employment progresses training will be undertaken both to provide the employee with further skills to perform set responsibilities and develop expertise. We encourage further education, aiding personal development, and assist in meeting business goals. Our in-house training academy allows us to keep ahead of training needs, maintaining skill levels and sharing best practice. Working with only the best of breed technologies, we ensure continuous VAR training meaning we are can fully support your systems and return to service without the support of our partners.; ; During employment, each employee receives appraisals where skills gaps are identified and applicable training is discussed. Any gaps in skills/knowledge is picked up on the job or discussed between employee and manager. Once an issue has been identified, support is implemented to help the employee improve.; ; Details of CPD is recorded as part of 1-2-1 meetings and any certifications/qualifications held are added to HR file and training matrix. The matrix will indicate accreditation expiry. Our service providers email staff to remind of refresher training. Our Head of People is responsible for monitoring this.

  Wellbeing

  TSP invest into wellbeing and will embed this into engagement with staff, customers, suppliers/subcontractors and communities.; ; • Employee Assistance Programme (via Health Assured) – Provided to staff for 4+ years, offering free 24/7 counselling, legal and information helpline ; • My Healthy Advantage – Provides free support across: Wellness; Wellbeing; Engagement; Reward & Recognition. App features include weekly mood trackers, four-week health plans and mini health checks.; • Mental Health First Aiders (MHFA) – We have 2 MHFAs, increasing to 4 by April/2024. Offering advice and signposting to support services.; • Learning Opportunities – Remote and ongoing learning enabled via the LearnAmp platform. Including modules on health and wellbeing e.g. managing stress, healthy eating, mindfulness.

Pricing

• Price: £50 a licence
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenderenquiries@tsp.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.