BLUEWIRE TECHNOLOGIES LTD

Epro Core Clinical Correspondence and Digital Dictation Workflow

Epro Core Clinical Workflow and Digital Dictation connects and displays patient information, enhancing workflows and increasing patient safety. Supporting clinical decision making at the point-of-care with greater accessibility to integrated medical information. Clinical notes can be added direct to the patient record, whilst clinicians can access lab, ECG results, etc

Features

• Clinical correspondence and Digital Dictation
• Clinical Forms tailored to organisation requirements
• Document creation and storage in multiple file formats
• PAS and EPR integrations e.g. ADT, lab feeds
• Fully auditable workflow and traceability on clinical records
• Modular - only pay for the solutions required
• Documentation distribution including HL7, MESH FHIR, Docman and Patient Portals

Benefits

• HIMMS level 5 enabler through structured PRSB headings in forms
• Access to lab results and medical information at point-of-care
• Patient safety improved through immediate access to critical information
• Auto-complete functionality helps reduce errors in patient and medical information
• Streamlines hospital workflows and improves care efficiency
• Create clinical workflows with alerting functionality
• Easily record, share and retrieve information in any hospital location
• Supports the management of patients in a set-based way
• Reduction in time wastage with speciality templates
• Fully auditable workflow and traceability on clinical records

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@epro.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

946520664904259

Contact

Enrico Buglione
0117 379 0066
sales@epro.com

About your service

• Service categories:

  Applications

  Content workflow and management

  • Capture
  • Document

  Content services

  • Enterprise Content Management Applications
  • Content Sharing and Collaboration Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Electronic Patient record systems
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: - Requirement for a secure active network connection with sufficient bandwidth capacity. ; - Customer to provide specified end user devices. ; - Planned maintenance windows to be agreed.; - Customer to provide API from 3rd party solutions. ; - Customer responsible for managing user accounts e.g permissions, front line help.; - Emergency maintenance may be required in exceptional circumstances.; - Customer change requests outside the standard configuration options may be subject to additional commercial agreements.; - Customer agrees to upgrade to the latest Epro version on an annual basis.
• System requirements:
  • Windows 11 or newer (minimum version 24H2 until Oct 2026)
  • Core i5 12500 CPU
  • 16 GB RAM
  • Secure network connection
  • Appropriate mobile device management software

User support

• Email or online ticketing support: Yes
• Support response times: Epro will respond via the customer care portal to contact the customer within the following times of an incident being reported to the Supplier Helpdesk. For P1 issues, additional contact to the person logging the issue, and/or a named system administrator shall be made via phone or email.; ; P1 - 30 mins during core hours; Major - 3 working hours; Routine - Within one working day; Minor - 5 working days; ; 24/7 and weekend support/bank holiday cover is optional and can be provided as part of the service contract, at an additional cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Epro will provide support services via the customer portal, email or telephone for: routine operational maintenance and outage/change; notifications, enhancement requests, non-critical technical/functional enquiries, support contract enquiries, third line support. Two comprehensive support packages are offered: (1) 9am - 5pm Monday to Friday support (excluding UK public and bank holidays) which is priced at 20% of licence fee, or (2) 24/7 support, subject to a separate commercial arrangement.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Epro delivers training through a blended approach that combines interactive digital tools with a comprehensive downloadable materials pack. A wide range of training options is available, including on‑site sessions, eLearning modules, “train‑the‑trainer” programmes, and ongoing refresher courses. Users also have access to an online manual available 24/7, alongside walkthrough guides and other online resources.; ; Training can be fully tailored to the Trust’s requirements and delivered either on‑site or remotely, depending on operational needs.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Epro would provide the customer free of charge with a list of documents including the number of documents by type and age that would then be reviewed by the NHS body. ; ; The client would advise Epro which documents they require to be extracted in a format that can be loaded into their legacy archive or a new system. Based on this, Epro would then quote for professional services work to formally and safely extract the documents from the core database in the required format. ; ; Both parties would agree and sign-off a statement of work which confirms the scope and deliverables of the project. The uploading of the extracted documents to the relevant customers' servers takes place within the agreed project timelines. ; ; A full data extraction summary report is provided, which is a summary of the document extraction activity completed for the customer. A project closure report is also provided.
• End-of-contract process: Epro will maintain a fully professional and supportive relationship throughout the term of the contract. As part of our quarterly business review process, we will discuss the customer requirements to either extend or terminate a contract as we approach the contract termination date. ; ; At the end of the contract there are no additional costs or services beyond the agreed period of licenses and support. The exception would be if the customer contracts for a full extraction of data. Epro deletes any information we have, with the exception of audit purposes.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Epro Mobile App functionality has a subset of core capabilities designed to be used in a mobile environment with the capability of working offline e.g home visits where a mobile or network connection may not be available.
• Service interface: Yes
• User support accessibility: EN 301 549
• Description of service interface: The principles of the Epro Design System are integral to the user interface of our product. With this system in place, new screens, components, or changes can be executed in a systematic way that ensures efficient problem solving, with maintenance of optimal usability. The interface itself is exclusively JSON RPC.; ; Users access the service by a secure interface compatible with modern browsers. Administrators have access to user management configuration and reporting tools and have role based access controls.; MFA is available. Access is logged and audited and available for management to review.
• Accessibility standards: EN 301 549
• Accessibility testing: The Epro test suite includes the below points. Specific consideration is given to accessibility issues relating to visual, hearing, cognitive or motor impairments, and the following techniques are used to enhance accessibility:; ; - variable font-sizes; - textual description of images / icons; - adequate spacing between elements; - maintenance of sufficient colour contrast / adaptations for colour blindness) ; - colour is never used as the sole means of communicating information; - creation of functional zones; - the interface is adaptable for all screen sizes and orientations.
• API: Yes
• What users can and can't do using the API: Epro supports multiple inbound and outbound APIs, intended for different purposes. ; ; For document imports, API end points are provided for a 'file drop’ mechanism which can accept external content by copying them into a folder, or via an email endpoint. ; ; Epro can export documents for distribution via services to NHS standards e.g ITK / CDA, FHIR, MESH and HL7 MDM T02, supporting multiple different payload types, either a base64 encoded PDF, word, or text. ; ; A different set of APIs exists for viewing content. An authenticated user can query the product to retrieve a list of documents, including description and associated meta data for a particular patient, in JSON format. Access will be via a specific “EproAPIUser’ account which is set up for the purpose. ; ; Functionality to add new documents or edit existing documents is made available by ensuring this works in a standard browser tab and allowing the editor to be launched independently of the main solution. ; ; Special provision is included for Allergies where Full SNOMED structure and coding is maintained. Drugs are supported through a Discharge Drug section in our outbound ITK Transfer of care or HL7 message.; ; Epro users must be set up using the Epro UI integration.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: One of the key strengths of the application is that it is highly configurable to meet the end users' requirements for example users can default to their own specific landing page, define their own favourite lists, simplify the look and feel of the platform by removing capability, define document templates and outputs.; ; Depending upon the users role, the ability to customise can be limited so that Trust agreed operating procedures can be enforced.

Scaling

• Independence of resources: The Epro business is resourced to meet all of our customers requirements based on many years experience, including both staff levels and cloud based infrastructure. The management team regularly review resource levels to ensure our SLAs are being achieved and identify any changes or investments that are required.

Analytics

• Service usage metrics: Yes
• Metrics types: Annual and quarterly KPI figures are provided. This includes support ticket breakdown by category of fault, support ticket trends, resolution time, up-times, response times, root-cause analysis for P1 ticket user level data and speech recognition data. These are provided during quarterly business review meetings and can also be provided on request.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Depending upon the set up of Epro within the client environment, it may be that some data is exported to other systems e.g EPR at times. Users also have the option to export individual documents to PDF on a ad-hoc basis.; ; For a larger cohort of documents, a full extract project may need to initiated where a schedule of work is agreed and costed by Epro.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • SQL
  • PDF
  • Word
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • SQL views
  • HL7
  • FHIR
  • PDF
  • Word

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Across the customer base, Epro has an average 99.99% up time within the contracted period cover. Where extended cover is taken, out of standard support hours uptime is 99.95%. This does not include planned downtime (upgrades, maintenance etc). ; ; Depending upon the options taken by the NHS organisations, we can provide highly resilient cloud based solutions. ; ; Our standard SLA does not include financial penalties.
• Approach to resilience: The Epro service is a proven resilient hosted environment, which is hosted in Azure with multiple servers to provide resilience. Further information around the Azure environment is provided in standard Microsoft documentation.
• Outage reporting: Any outage notifications that Epro receives are reviewed and where appropriate, the customer is notified. Post an unplanned outage, Epro will provide a full root-cause analysis report to the customer within 5 working days, which also includes any recommendations and corrective actions. ; ; There is a dashboard within the system can be used to monitor the performance of the system.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: The Epro application stores a table of users in the database, who are granted access in-line with local NHS body protocols. ; ; Users are then authenticated using Active Directory or Entra ID, such as using their NHS logins.
• Access restrictions in management interfaces and support channels: A subset of users, determined by each NHS body, are granted elevated privileges within the application in-line with local Trust protocols. These are typically applied by presets. ; ; Users are authenticated using Active directory or Entra ID. ; ; Ancillary services and interfaces use a mixture of certificate based authentication and Active directory service accounts to authenticate.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO9001 Quality Management System, Cyber Essentials+, DCB0129 (Safehand),NHS DSTP, DTAC, MHRA Class 1, Data Privacy Impact Assessment.
• Information security policies and processes: As part of our ISO 27001 accreditation, we have an Information Security Management System (ISMS) to ensure the business continuity of Epro by protecting informational assets against all internal, external, deliberate, or accidental threats. ; ; The ISMS system protects information related to all activities associated with all Epro’s customers. The ISMS covers the operations carried out by all employees which are in line with the scope, and the processes and policies to support the policy exist and are communicated to, and understood by, all employees within the business with mandatory compliance. ; ; The Senior Management Team ensure the ISMS is effective and adequately integrated into the business and are responsible for ensuring, through regular management reviews. The ISMS and all policies and processes are reviewed, updated and managed regularly and undergo an external annual assessment.; ; We also fully compliant with Cyber Essentials Plus, and are certified annually. ; ; We have bi-monthly management reviews where we conduct audits throughout the year across all departments.; ; Epro maintains an active safety culture fully compliant with DCB 0129 and publishes a formal Clinical Safety Case document. Further information is available on our Trust portal at trust.epro.com, including online access to hazard logs and incident logs.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Epro has a test team which works with the development team as part of the software development and internal testing process. Software is tested prior to the release to a client. Epro also works with clients to perform Beta testing before general release of new features. ; ; No software is put into a live environment unless it has been signed off by the NHS organisation. ; ; All code and version control is stored in the Epro GitHub application. ; ; New deployments are accompanied by release notes which are distributed to clients registered at the levels appropriate to the individual trust.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Epro undertakes regular Pen Testing which is conducted by an external approved organisation. If threats are identified, patches are deployed immediately once a fix is found and tested.; ; We have regular maintenance programmes to ensure all of our infrastructure is maintained to the required standards.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Epro works with the hosted provider to manage and maintain secure environments. The hosted provider Epro uses has a track record of identifying and minimising risks to the infrastructure. ; ; Incident response are prioritised to ensure any risks are minimised and addressed as soon as possible. The system is logged and analysed. ; ; Whether the issue is found by Epro, the customer, or approved 3rd party, Epro works to ensure any issues are addressed and resolved ensuring all parties are kept informed throughout the resolution process. ; ; Our internal systems are protected by firewalls and software that monitors transactions across our internal network.
• Incident management type: Supplier-defined controls
• Incident management approach: Epro maintains an incident management process for reporting, managing, and resolving information security incidents. This ensures that actual or suspected information security events are identified, contained, investigated, resolved, and reviewed in a timely manner. Incidents are raised via the Epro support portal.; ; Epro has a active safety culture fully compliant with DCB 0129 and publishes a formal Safety Case document. Further information is available on our Trust portal at trust.epro.com, including online access to hazard logs and incident logs. Incident reports are shared between all customers.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Epro can offer a free trial of the solution for a limited period of time (30 days). The trail version provides all of the solutions and features of the paid-for software.
• Link to free trial: Available upon request

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2.5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 7.5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Thursday 23 October 2025
• What the ISO/IEC 27001 doesn’t cover: The certification covers the whole company.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau
• ISO 9001 accreditation date: Tuesday 11 November 2025
• What the ISO 9001 doesn’t cover: The certification covers the whole company.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: A67d34b4-9d6c-44c8-9608-b54ef70cd822
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Db59f382-0329-4937-a1ee-54f1ba17a4a8
• Other security certifications: Yes
• Any other security certifications:
  • DCB0129 (Safehand)
  • MHRA Class 1
  • NHS DSPT
  • DTAC
  • NHS Data Privacy Impact Assessment

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@epro.com. Tell them what format you need. It will help if you say what assistive technology you use.