allpay Limited

Bacs Accredited Training

Processing more than 31 million Direct Debits and Credits every year, allpay offers a Bacs-accredited workshop-based training session, onsite at your organisation covering all aspects of the Bacs Direct Debit scheme. A dedicated trainer will offer support and advice, with specialist knowledge on all current and future Bacs processes.

Features

• Onsite Training for Organisation and required delegates
• Delivered by experienced, certified and accredited trainers
• Tailored training agenda to suit Client needs
• Delivered in line with the latest BACS Legislation and Cycles
• High quality course material and training materials supplied

Benefits

• Enable Organisations to understand the current BACS process
• Cost-effective training packages available
• Bespoke training delivery to suit Clients requirements
• Extensive experience of working within the Public Sector
• Improve Organisations knowledge of current Software Services
• Available across the UK

£900 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@allpay.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

946716595301756

Contact

Robert Cutler
+441432807543
tenders@allpay.net

Planning

• Planning service: No

Training

• Training service provided: Yes
• How the training service works: Allpay offers a Bacs-accredited workshop-based training session, onsite at your organisation covering all aspects of the Bacs Direct Debit scheme. A dedicated trainer will offer support and advice, with specialist knowledge on all current and future Bacs processes.
• Training is tied to specific services: Yes
• Services the training service works with: Direct Debits

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Allpay's Bacs-Accredited Training helps organisations to understand the Bacs Direct Debit process, including file submission and reporting. This training helps organisations to understand the efficiency of utilising a cloud-based product for the submission of Direct Debit & Credit files.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Direct Debit Services

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Allpay can provide its Managed or Bureau Direct Debit service via the cloud facilitating the collection of Direct Debits.

Service scope

• Service constraints: Constraints may apply in the form of date flexibility and location accessibility.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Allpay provides both account management and an in-house Customer Service Contact Centre (CSCC). The CSCC is available Monday-Friday 08:00-18:00.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Allpay provides an account manager per organisation and an in-house Customer Service Contact Centre (CSCC). The CSCC is available Monday-Friday 08:00-18:00 to deal with any support queries required.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: 04/12/2017
• What the ISO/IEC 27001 doesn’t cover: The accreditation covers all aspects of allpay's IT and Security
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Sysnet Global Solutions
• PCI DSS accreditation date: 14/03/2019
• What the PCI DSS doesn’t cover: Allpay is directly PCI-DSS compliant and is a Level 1-certified Payment Services Provider and Payments Facilitator.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • MasterCard and Visa accreditation
  • DPA Registration
  • Cyber Essentials Plus
  • ISO 9001
  • BACS-Approved Bureau
  • ISO 27001

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  As an ISO 14001, ISO 50001 and ISO 45001 accredited company, allpay is aware of the responsibilities regarding its environmental impact and has implemented company-wide initiatives and targets to reduce environmental impact, ethically and sustainably.; ; allpay is a registered producer of hazardous waste. We ensure that our disposal methods have a minimal impact on the environment and conforms to statutory and legal requirements. We have signed an agreement with a licensed waste disposal company for the collection and disposal of manufacturing waste, which is recycled.; ; allpay recently announced its intention to offer an almost 100% recycled card product by enhancing its relationship with SPICA's closed loop recycling project. ; ; Using recycled PVC contributes to the preservation of natural resources by reducing the demand for virgin PVC, helping to minimise landfill volumes. A key advantage is that recycled PVC can be recycled multiple times without significant loss of quality or performance.; ; allpay's recycled PVC cards have been approved by Mastercard and Visa and are subject to the quality standards of the Card Quality Management (CQM) system. All cards are produced to a CQM A-grade. In March, allpay passed the Mastercard Sustainability Audit and attained the Mastercard Sustainability Badge.; ; The use of modern, well-maintained equipment allows allpay to operate at very low levels of wastage for its Payment Card manufacturing. The wastage rate for its operations in previous years has been less than 1%.; ; allpay recently announced its intention to offer an almost 100% recycled card product by enhancing its relationship with SPICA's closed loop recycling project.; ; Looking ahead, we are shortly hoping to become a 'Planet Mark certified business' following an in-depth measurement and verification of our carbon footprint.; ; We have also signed a new electricity contract with Ecotricity to supply our site with 100% renewable energy from 1st September.

Pricing

• Price: £900 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@allpay.net. Tell them what format you need. It will help if you say what assistive technology you use.