IAMTech (Industrial Asset Management Limited)

iPlanSTO

Proven asset management software, that will help you scope, plan, schedule and execute your next Shutdown, Turnaround or Outage more effectively.

Features

• Complete STO Management
• Cost-Effective Planning
• Standardised Effort Estimation
• Round-the-Clock Premium Support
• Role-Based Access Control
• Flexible STO Workflow
• Productivity Measurement
• Unlimited User Access
• Comprehensive Training
• Secure Remote Access

Benefits

• Save planning costs
• Increase tool-time
• Measure productivity ratios
• Secure cloud based user portal.
• Access Control
• Easy to Use Software and Powerful Dashboards
• Configured to align with your existing STO process
• 24/7 Support
• Training and interactive tutorials
• Full revision history and audit trail

£75,000 to £300,000 a unit a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ross@iamtech.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

947307610928330

Contact

Ross Coulman
0800 012 6969
ross@iamtech.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: N/a
• System requirements: We Ensure the Long-term Security of our Application

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 1hr weekdays; Within 4hrs weekends
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: One level for all clients included in annual support cost
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: To get maximum benefit from IAMPermit, we offer training, however there is also on-screen tutorials to guide users through each stage of the permit process.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: We would issue in a mutually agreed upon file format
• End-of-contract process: Standard licensing cost. Any additional would be for system modification, implementation and training.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile service works offline and offers image markup
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Web portal to log and view tickets
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: None
• API: No
• Customisation available: Yes
• Description of customisation: Localise field names ; Emails ; Templates

Scaling

• Independence of resources: We match the customer and server specification depending on a range of factors to ensure optimal performance

Analytics

• Service usage metrics: Yes
• Metrics types: Discrete user logins ; Modifications ; Bugs tickets raised
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Via dynamic live link or excel
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.999%
• Approach to resilience: Fail over to second data centre ; Take daily backups so we can restore from a point in time. ; Database log file backups
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is tightly controlled through:; ; Role-Based Access Control (RBAC): Ensures users access only necessary resources.; Multi-Factor Authentication (MFA): Adds a critical security layer for all access points.; Secure Single Sign-On (SSO): Facilitates controlled access via systems like Azure Active Directory.; Regular Access Reviews: Periodic audits adjust or revoke permissions as needed.; Encrypted Connections: Uses HTTPS and SSL/TLS to secure all interfaces.; Audit Trails and Monitoring: Continuously logs and monitors activities to detect and address suspicious actions.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: We are committed to robust information and data security policies, ensuring long-term, secure application use through comprehensive processes and a structured reporting system. Our security approach centres on developing and deploying secure solutions with continuous evaluations to safeguard against evolving threats. We employ rigorous threat modelling to analyse potential security risks, enabling the implementation of strategic mitigation measures. Our application layer security is reinforced by principles of Security by Design and Default, emphasising thorough defence mechanisms and secure deployment practices.; ; Our governance structure involves a clear hierarchy where security responsibilities are outlined and managed. Security incident management is systematically handled, starting from incident analysis to the execution of corrective actions and documentation. IAMTech employs an Information Security Management System reviewed and updated by senior management. ; ; Access controls such as Multi-Factor Authentication (MFA) and Role-Based Access Control (RBAC) are enforced to manage and monitor access rights effectively. We also implement stringent operational security measures, including antivirus defences, patch management, and secure cloud storage environments managed through Azure.; ; IAMTech adheres to GDPR and ensuring secure, compliant cross-border data transfers. Our customer information is securely stored on Azure cloud, with protocols in place to manage third-party access and customer data privacy meticulously.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: We regularly apply windows security updates. ; We have a change advisory board where we review all changes and approve them. ; All changes are logged on the change log. ; We have back out plans
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: We signed up to vulnerability monitoring services; We respond to any alerts in a timely manner using our change management procedure ; For any high priority vulnerabilities we would have an emergency change advisory meeting
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: We have the monitoring agent enabled on all our servers and across our environment. We monitor the NCSC’s security operations centre.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: We have threat protection enabled across the environment. We use VPN's to separate client data from our own data. We have protection rules enabled that automatically locks accounts when suspicious activity is detected.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Reduction in paper usage by moving traditional paper based processes to an online format

Pricing

• Price: £75,000 to £300,000 a unit a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ross@iamtech.com. Tell them what format you need. It will help if you say what assistive technology you use.