Lowcodeminds Limited

Microsoft Power Platform Development

Lowcodeminds delivers low-code Microsoft Power Platform services. We provide the ability to automate repetitive tasks, build workflows, digitising processes. We analyse data, build powerful solutions, automate processes; creating Power Virtual agents using Microsoft Power Platform including: Power BI, Power Apps, Power Automate, AI Builder, Power Pages to deliver applications rapidly.

Features

• Low-code, no-code drag and drop editor
• Provision of Robotic Process Automation using Power Automate
• Solutions for Power BI, Power Automate, and Power Virtual Agents
• Delivering 100s of Power Apps connectors to modernise, digitise processes
• Complies with GDS, TCoP, FOI, DPA, GOV.UK, GDPR standards, regulations
• Capability to connects with wider Microsoft technical stack
• Our developers deliver charts, visualisations, data models using Power BI
• Ability to work with data securely, using Power Automate
• Delivers low-to-no coding with Power Apps, for quicker agile development
• CI/CD and build automation using Powershell and Dynamics365

Benefits

• Power Automate streamlines repetitive processes, saves Developer time
• Creates efficiencies and increases productivity with business processes and workflows
• Accelerated automation with visual designer; removes manual steps from processes
• Rapid CRM deployment, enabling customer service capabilities
• We automate the deployment of Power App and Sharepoint applications
• We reduce costs associated to development resources by 80%
• Upskilling client staff in Power BI, Power Apps, Power Automate
• Delivering low code, no code chat bots: Power Virtual Agents
• Ability to solve business problems through building of custom apps
• We leverage through consultancy, the full Microsoft Power Platform potential

£150 to £1,100 a unit a day

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon.churan@lowcodeminds.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

947846903698780

Contact

Simon Churan
+44 7454552606
simon.churan@lowcodeminds.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Microsoft 365 licensing required
• System requirements: Power Automate system requirements https://products.office.com/en-GB/office-system-requirements

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Incident response SLA is standard 24/7/365 Service request - Mon-Fri 9am - 5.30pm
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: SLA’s can be tailored and agreed to customer requirements, as business requirements dictate
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Our approach is tailored to our customers requirements and guided by Microsoft guidance.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: All customer data is stored in Microsoft's Cloud
• End-of-contract process: Tailored to customer requirements

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: For desktop use, users will use a supported browser to access Power Platform. Mobile application will need to be downloaded to device.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Power Automate comes with API capability. The full API details are avilable online at dev.office.com
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Our Power Platform consultancy service is fully customisable according to the scope of the requirement but the technical detail on customising Power Platform is here https://technet.microsoft.com/en-us/office/dn788774.aspx

Scaling

• Independence of resources: The complete solution is based on Microsoft's cloud services, they are fully managed and maintained by Microsoft including SLAs covering demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Office 365 reporting
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data is stored in Microsoft's cloud and can be exported through tooling provided by Microsoft. Customers can directly export their data from these tools. Please see https://products.office.com/en-us/business/office-365-online-data-portability
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: SLAs are predominately from Microsoft and the latest SLA information can be found on https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services?isToggleToList=True&lang=1&year=2022
• Approach to resilience: Microsoft 365 services are designed and operated to be highly available and resilient to failure by focusing on four areas:; 1. Active/Active design - There are always multiple instances of a service running that can respond to user requests and that they are hosted in geographically dispersed datacentres; 2. Reduce incident scope - Incidents are partitioned from each other, Updates are controlled in a graduated fashion.; 3. Fault isolation - Partitioned off from each other to prevent a failure in one from affecting another; 4. Continuous service improvement - Microsoft's redundant cloud architecture and rigorous internal processes aim to keep services accessible https://docs.microsoft.com/en-gb/Office365/securitycompliance/office-365-data-resiliency-overview
• Outage reporting: Microsoft provide a series of cloud status portals that are accessible to the customer using their credentials

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Active Directory Services and Azure AD Connect
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: UK Assessment & Certification Services Limited
• ISO/IEC 27001 accreditation date: 28/11/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Lowcodeminds follows the information security policies and procedures created in line with ISO27001 and Cyber Essentials

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: A change control process in-line with our ISO27001 procedures
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: In line with ISO27001 and Cyber Essentials processes.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Lowcodeminds uses internal tools to actively monitor our security. Responses to potential compromises and threats are dealt with, in line with our incident management process. Service Level Agreements are associated with items based on the severity of the threat.
• Incident management type: Supplier-defined controls
• Incident management approach: Follow an ITIL based approach, but also guided by supplier requirements, if feasible

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Equal opportunity
  • Wellbeing

  Equal opportunity

  Our service Account teams, supply chain, employees, associates, resource pools reflect the diversity of the UK population, and of the people who use our services. We actively involve our diverse employees from different ethnic backgrounds/minorities, genders, disabled people and LGBTQQIAAP community in selection and retention panels/processes, therefore removing the potential for unconscious bias during the interview, search, selection, performance review and job promotion processes and increasing retention. Our hiring managers are trained using ACAS Equality and Diversity tools. ; We work with our Partners to deliver forums and focus groups for equality, gender, LGBTQ+ and inclusivity to share experiences, educate, highlighting ways to overcome challenges. These inclusive forums will provide a safe space for workers/colleagues to share stories and support. We will work with community leaders and stakeholders involved in these organisations, to help co-create our initiatives and subject matter areas for presentation. ; We will advertise our jobs on sites focused on diversity and inclusion. We use gender neutral language in all advertising copy and promotional materials, to encourage diverse and inclusive applications.; We support/participate in enterprises focused on increasing the number of women in technology roles aiming to narrow existing gender gap. ; To increase the number of women in our workforce and to reduce the gender pay gap, we:; • use anonymous/blind CV resumes, objective criteria for evaluating candidates.; • provide training and education to our hiring managers and employees to raise awareness about unconscious bias and its impact on decision-making.; • include multiple women in shortlists for recruitment and promotions. ; • conduct regular equal pay audits.; • use skill-based assessment tasks to encourage fairness.; • use structured interviews for recruitment and promotions to avoid unfair bias. ; Our Apprenticeship scheme is aligned to our Disability Confident commitment; we will guarantee disabled candidates an interview if the basic apprenticeship criteria applies.

  Wellbeing

  We have identified the needs of our workforce and local communities, worked with health professionals (also using our Occupational Health service providers) and workforce representatives/community leaders, conducting surveys, holding focus groups, and talking to community leaders to provide our Care Wellbeing Support Programme, supporting the Mental Health at Work Plan: our volunteers and certified partner organisation provide health and wellbeing support for our temporary workers, internal staff and local communities; ; • Mental health Wellbeing & Floor Walking / Desk-Side Mental Health First Aider (pastoral support for disadvantaged groups; helping to reduce stigma surrounding mental health conditions); ; Healthy living ; Financial and legal wellbeing and Fair Work Planning; 24/7 GP consultation ; Smoking cessation ; Mental & physical health support & confidential helpline, especially during Covid-19 remote working/recovery ; Burnout prevention ; Life events counselling ; Team Coach (confidential work-based safe environment coaching support) ; Get fit programme, healthy eating at home ; Diet support/Healthy diet at work ; Financial/Legal guidance ; ; The programme is monitored quarterly to take feedback from participants to help us drive improvements. We especially focus on the feedback from individuals with mental health problems. Our internal volunteers are professionally trained to deliver mentoring and support. ; We work with local community organisations such as The Rainbow Project, Action Mental Health and Inspire Wellbeing, who provide support and resources to support underrepresented communities.; We work with Cancer Pledge who aims to abolish the stigma and insecurity that exist for people with cancer in the workplace. They stand together to provide a more open, supportive, and recovery-forward culture at work for all. We recently joined the pledge, in our continuous commitment to be inclusive and to create a supportive environment for our employees and candidates. We are committed to continuously raising awareness and creating specific policy and programs, to accommodate specific needs of cancer patients and caregivers in workplace.

Pricing

• Price: £150 to £1,100 a unit a day
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Get started with Microsoft Power Platform free trials direct from Microsoft’s website.Discover firsthand how to accelerate innovation through low-code development. Try each product for free—no credit card required.; Link to free trial; https://www.microsoft.com/en-us/power-platform/try-free
• Link to free trial: https://www.microsoft.com/en-us/power-platform/try-free

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon.churan@lowcodeminds.com. Tell them what format you need. It will help if you say what assistive technology you use.