Me Learning Ltd

Moodle Workplace Learning Management System (LMS)

Powered by Titus Learning, Moodle Workplace is an Enterprise Learning Management System (LMS) providing effective onboarding, staff training programs and courses. Moodle Workplace LMS allows your organisation to track compliance with analytics and custom reporting on training. Me Learning has partnered with Titus Learning since 2023.

Features

• Create, manage and review eLearning across your organisation
• Quick and easy to deploy
• Remote access from any location
• Scaleable to thousands of users
• Secure - meets ISO 27001 standards
• Integration with third-party systems
• Multi-tenancy allows your departments/divisions to have their own platform
• Compatible with Storyline, Rise, Captivate, SCORM, xAPI/TinCan, H5P, and more
• Sell your courses through Intellicart providing eCommerce capabilities
• Course sharing between organisations

Benefits

• Reduce training costs
• Improve system data quality
• Provide immediate access to training
• Save staff and management time
• ISO27001, IS09001 and Cyber Essentials Plus Accredited
• 2FA functionality
• Full audit trails
• 24/7x365 Helpdesk Support for Critical Incidents
• Custom theme design matching your organisations branding
• Wraparound account management, helpdesk and customer success support

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@melearning.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

948157525353832

Contact

Corinna Leng
01273091301
tenders@melearning.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
  • Education
  • Police
  • Defence
  • Adult Social Care
  • Children's Social Care
  • Other
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Deployed, implemented and managed by Titus Learning, Moodle version upgrades will be discussed with the client in advance so this can be carefully planned in and a maintenance schedule is put in place. We aim to keep the downtime to approximately 1 hour and try to schedule a feasible time for both client and Titus. Any patches that need to be deployed due to vulnerability checks in place will result in zero downtime. Our solution will support Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Edge on desktop, as well as Mobile Safari and Google Chrome on mobile devices.
• System requirements:
  • Browser
  • Device to access the internet

User support

• Email or online ticketing support: Yes
• Support response times: Me Learning's helpdesk operates Monday to Friday, 7.30am to 5.30pm. ; ; Response times stand at 10-minutes or less. ; ; Tickets received by Me Learning's Helpdesk follow a categorisation procedure and are provided with either Level 1 support (Helpdesk) and/or Level 2 support (Senior Management) where required. ; ; Category 1: Unable to access SCORM files or run products. ; ; Category 2: Bug, or error, discovered that renders the content unusable.; ; Category 3: Any other issues found within the product. ; ; Category 4: Any other general issue reported to the company.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Freshdesk supports essential accessibility features, including navigation via keyboard or speech recognition, screen reader compatibility (JAWS, NVDA, VoiceOver), and support for zooming up to 400%. Please see Freshdesk's accessibility statement here: https://www.freshworks.com/accessibility/; ; Managed and supported by Titus Learning, all clients using Moodle Workplace have access to the helpdesk via phone, email or web interface.
• Web chat accessibility testing: Freshdesk is currently WCAG 2.1 AA compliant. Freshdesk supports essential accessibility features, including navigation via keyboard or speech recognition, screen reader compatibility (JAWS, NVDA, VoiceOver), and support for zooming up to 400%. Please see Freshdesk's accessibility statement here: https://www.freshworks.com/accessibility/
• Onsite support: Yes, at extra cost
• Support levels: Standard and Enhanced support SLA's are available. Details of which can be found in our product Service Definitions. Support costs are included as standard in all our offerings. Each client has a nominated Customer Success Manager.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Moodle Workplace offers an interface that combines both efficiency and intuitive functionality. Onboarding tasks are minimised by the self-service functions such as password resets, and contextual assistance to help topics including FAQs or forums.; ; We work with your project/training/implementation team to ensure the system is configured to meet the training needs of each user, creating their own training pathway.; ; We will configure the system for use and train your admin staff on how to manage the system. This is all done remotely and we provide full training guides, user documentation and ongoing support on how to best utilise Moodle Workplace.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of the contract, Me Learning will extract and transfer a full backup of the customer's Moodle database and any associated user data.; ; All data is deleted from records in line with GDPR Regulations.
• End-of-contract process: The customer is shown how to export any data they require before the system is disabled and data deleted. End of contract review is completed by Me Learning and the customer.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All of Me Learning's services are compatible with mobile, tablet and desktop devices as they are fully scalable to all screen sizes. The Moodle interfaces use HTML5 and are designed and tested to ensure that they are fully responsive and automatically resize/reflow for tablet or mobile devices. For the best mobile user experience we recommend the use of the free Moodle Mobile app which is available for iOS and Android devices via their respective application stores.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The Moodle platform is a complex system with many parts. Its code is always evolving. Modules can be enabled and disabled. The interface can be heavily customised using themes and thousands of settings. Actual content can be produced by any teacher or any student.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Part of the process when building new code in Moodle is to follow established best practices and part of the process for accepting new code into core is to test pages carefully and gather feedback from experts.
• API: Yes
• What users can and can't do using the API: Titus Learning have set out that Moodle has a number of core APIs that provide tools for Moodle scripts. These are essential when writing Moodle plugins. Examples include APIs for backups, calendars, messaging, privacy, search, web services and RSS, among many others. A full list can be found at: https://docs.moodle.org/dev/Core_APIs with links to documentation for each individual API.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users of our service can customise:; - Logo; - Colours; - Organisation structure; - Groups; - Access rights for users/groups; - Terminology; - Equal Opportunities; - Email templates; -Personal dashboards; - Permissions set by role; - Overall visual theme and interface; ; All the customisation can be done through the Admin inteface by the Master Admin. The ability to customise can also be delegated.

Scaling

• Independence of resources: We use the AWS Elastic File Service. This service automatically scales horizontally by adding unlimited storage in 10GB increments (when required) and vertically by scaling the network throughput as the amount of data to be transferred increases. Amazon EC2 uses Xen virtualisation for all server instances.

Analytics

• Service usage metrics: Yes
• Metrics types: Moodle Workplace is simple and easy to use. There are multiple predefined reports via the dashboard function and a flexible Report Builder for custom reports.; ; Admins with the report builder functionality will have full access to Moodle logs, including access and usage data.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Standard functionality enables admin to export data into CSV format.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • XLS
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • PDF
  • XLS

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: We guarantee 99.95% uptime for our system. There is no refund if SLA isn't met.
• Approach to resilience: Available on request.
• Outage reporting: Moodle Worksplace utlises the following outage reporting tools: A monitoring dashboard; API; Email, and SMS.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access is restricted through IP and ports lockdown. Additionally, we use public key authentication to provide access to management interfaces.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The main Me Learning board is responsible for defining the policies and ensuring their implementation operationally. The key performance indicators for the board include the implementation of these policies, risk management and forensic analysis of security incidents.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We have a Change Control Board which is informed of every aspect of the project from the beginning. The change control board is presented with changes or requests for changes and must not only approve or disapprove, but issue directives on how change will be implemented. The Configuration Management plan presented to the CCB will contain:; ; Identify - What is it, assess security impact; Change control process - initiate, reporting; Process tracking log; Accountability; Library - documentation; Release - Go/no go decision based on risk assessment; Evaluate
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Besides regular pentesting, we engage a CREST approved provider to identity potential threats by analysing our code. Depending on the severity of the vulnerability, patches can be deployed within 8 hours. We also received our threat information from the CREST approved company on retainer.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We have extensive logging built-in in our platform and combined with AWS monitoring, we can identify potential compromises. Once we find potential compromises, we engage our security department to analyse impact and mitigation recommendation. We would respond within 2h for any incidents.
• Incident management type: Supplier-defined controls
• Incident management approach: We have a clear processes for common events and based on workflow tools we have. These robust processes are maintained in line with our ISO27001 accreditation. Users can report incidents by email or phone to our helpdesk (open 7.30am-5.30pm Monday to Friday) and we will provide incident reports via email to our customers.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 10%
• Between £250,000 and £500,000: 12%
• Between £500,001 and £1,000,000: 15%
• Between £1,000,001 and £2,500,000: 16%
• Between £2,500,001 and £5,000,000: 17%
• Over £5,000,001: 17.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessument Bureau - as part of the Antivo Group
• ISO/IEC 27001 accreditation date: Friday 4 July 2025
• What the ISO/IEC 27001 doesn’t cover: There are no aspects not covered by our ISO 27001 certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessument Bureau - as part of the Antivo Group
• ISO 9001 accreditation date: Friday 4 July 2025
• What the ISO 9001 doesn’t cover: There are no aspects not covered by our ISO 9001 certification.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: C7ba62df-2b26-4f10-a07b-d566fe93e58b
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 53b314e5-2557-43b1-8d4b-97929661fbe5
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Working conditions which promote an inclusive working environment and promote retention and progression

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@melearning.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.