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Asseticom

Building Condition Surveying Software

Asseticom provides building condition surveying software and life cycle costing services for the built environment. Asseticom software is used for condition assessments, life cycle and forward maintenance planning.

APIs, Reporting and Survey Building available.

Features

  • Condition surveying software incorporating the latest technology
  • PFI exit support and budget planning
  • Build your own surveys
  • Stock Condition Surveys
  • Data Collection Software & Reporting
  • RICS Tech Partner accredited
  • Drives Life Cycle Planning decision making
  • Forward works planning enabled
  • Building condition surveys in real-time
  • Cyber Essetials & ISO27001 Certified

Benefits

  • Quickly run and manage building condition surveys & Reporting
  • Real-time photographic data updates
  • Time-saving on condition survey set up
  • Data availability immediately
  • Simple and intuitive interface for surveyors and facilities managers
  • Understand compliance position and asset condition
  • Store and document evidence of mechanical, electrical and fabric assets
  • Intelligent workflow design enables fast end-to-end surveys
  • Collaborative tool which can use all asset hierarchies
  • Improved output data quality

Pricing

£99 to £249 a licence a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at amir@asseticom.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 4 8 2 0 9 4 6 6 9 4 7 7 6 5

Contact

Asseticom Dr Amir Nabil
Telephone: 07850672872
Email: amir@asseticom.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
None
System requirements
  • Android (10+) or iOS (12+) device (phone or tablet) only
  • Modern web browser (Chrome, Firefox, Edge, Safari)

User support

Email or online ticketing support
Email or online ticketing
Support response times
Asseticom offers in and out of hours email which can be confirmed with the buying organisation.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
To be confirmed with the buying organisation.
Onsite support
Yes, at extra cost
Support levels
Asseticom provides levels of service ranging from a software only service to full building condition survey pre-survey set up, client liaison, survey and output life cycle cost model/ reporting post survey.
Service Desk, Email, Phone and on-site support is available. Further information relating to pricing of both software services and professional services can be found in our Pricing Brochure document and will be confirmed with the buying organisation.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Asseticom provides a mixture of on site training and online training, this can be confirmed with the buying organisation.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
User tutorial video
End-of-contract data extraction
Clients are able to extract their data through a written request to Asseticom. This can be done by email.
End-of-contract process
At the end of the contract, the Client may wish to continue with the service at an additional cost. The user licencing will be able to continue and data will continue to be accessible. Should the client not wish to continue with the service, user access is terminated. The user will have the opportunity to undertake a data download if desired.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The mobile service is available on android and apple phones and tablets. The desktop service is used for survey set up and reporting.
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
The desktop CCC is used to set up surveys.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Asseticom is fully certified WCAG 2.1AA as part of an existing central government contract.
API
Yes
What users can and can't do using the API
APIs available.
API documentation
Yes
API documentation formats
Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Fully customisable surveys and support to your team.

Scaling

Independence of resources
Asseticoms tech stack is scalable to the needs of the business. Sufficient capacity is built into the service for large numbers of users to be accessing the service without impacting performance for others.
Asseticom is currently in use across UK Central Government projects.

Analytics

Service usage metrics
Yes
Metrics types
Service usage metrics such as user license statistics can be provided upon request.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Other
Other data at rest protection approach
Asseticom has no physical data storage.
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users export their data by clicking the 'Export Data' button within Asseticoms web-based portal (called the 'Command and Control Centre' or 'CCC'). Users can export data/reports via excel, PDF or API.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • API
Data import formats
  • CSV
  • Other
Other data import formats
  • JPG
  • PDF

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Asseticom provides a 99.99% availability. If guaranteed levels of availability are not met the user is able to apply for a refund for the affected services.
Approach to resilience
Asseticom operates with its primary service based in London. A back up service is based in Western Europe, offering system resilience.
Outage reporting
Email alerts will be issued in the event of any outages.
A service dashboard will be available.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
User defined roles within Asseticom limit the abilities of each grade of user accordingly.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
NQA
ISO/IEC 27001 accreditation date
27/02/2024
What the ISO/IEC 27001 doesn’t cover
Full ISO27001 certification.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
RICS Tech Partner certified

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
CyberEssentials
Information security policies and processes
Asseticom is a fully certified ISO27001 organisation. Asseticom follows strict security and privacy processes and have a team that meets frequently to assess any issues.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Asseticom uses private Git repositories to track any and all changes to service components.
Changes are assessed for security impacts periodically in-house and annually using a third party.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Patches would be deployed as soon as possible following discovery.
Information about potential threats is gathered and assessed from supplier provisioned dashboard and user feedback.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Potential compromises are gathered and assessed from supplier provisioned dashboard and user feedback.

Response to potential compromises is undertaken through further internal investigation by Asseticom.

Incidents would be responded to immediately.
Incident management type
Supplier-defined controls
Incident management approach
Pre-defined processes are in place for common events.

Users can report incidents via email to the technical helpdesk or via telephone.

Incident reports are provided via email.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Tackling economic inequality
  • Wellbeing

Tackling economic inequality

Inkeeping with Theme 2 of the Social Value Model, Asseticom is proud to employ six people. This represents a 200% increase in the past 12-month period. As part of this, our Project Coordinator is currently undertaking her APM certification.

Asseticom is also partnered with academic institutions and is currently actively supporting 2 UCL Masters students with their final semester research thesis.

Wellbeing

Asseticom invests in the wellbeing of all employees. The company has a n organisation-wide license to meditation and wellbeing software. The sessions are undertaken regularly by the team and have proved to be a real success; the licenses have even been used by family members of some team members.

Pricing

Price
£99 to £249 a licence a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Included
- Full pilot survey including licences and portal
- Training session for new users on how to set up surveys, collect data and run reporting

Excluded
- Bespoke life cycle modelling
- Survey project management
Link to free trial
Email to: sales@asseticom.co.uk

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at amir@asseticom.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.