Everway OPCO Limited

Read and Write

Read&Write is an inclusive digital literacy toolbar that helps individuals of all ages with everyday reading, writing and comprehension. Supporting neurodiversity, EAL and literacy challenges, through tools like text to speech, spell check and word prediction, empowering every individual to build confidence, independence and thrive in any environment.

Features

• TexttoSpeech Reads text aloud with natural-sounding voices
• Prediction- Develops writing skills
• Dictionaries- Provides definitions and images to support comprehension
• Screenshot Reader- Converts inaccessible text to accessible text through OCR
• Audio Maker- Converts selected text into an audio file
• Screen Masking- Customisable overlay to reduce visual stress
• Simplify- Removes clutter from web pages and reduces cognitive load
• Vocabulary List Builder- Supports understanding of new terminology
• Check It- A proofreading tool that checks for spelling errors

Benefits

• Boosts reading fluency with text to speech
• Improves writing confidence through word prediction
• Supports dyslexia with accessible reading tools
• Helps EAL individuals understand academic language
• Customisable toolbar suits every end user style
• Works across Google, Microsoft and desktop platforms
• Reduces visual stress with screen masking
• Encourages independence
• Promotes inclusion for everyone, everywhere
• Supports Digital Access Arrangements for exams

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at a.hird@everway.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

948954401714862

Contact

Andrew Hird
07310241677
a.hird@everway.com

About your service

• Service categories:

  Applications

  Collaborative

  • Enterprise community
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Google Chrome, Microsoft Edge, Windows, Microsoft Office, Apple, Widgit, Abbyy, Nuance,
• Cloud deployment model: Hybrid cloud
• Service constraints: None
• System requirements:
  • Internet connection for certain features
  • Speakers, Sound Card, Microphone (for speech input)
  • 2 GB Free Disk Space
  • 2 to 4GB RAM subject to hardware
  • Up to date version of browser and/or operating system

User support

• Email or online ticketing support: Yes
• Support response times: We operate between the hours of 9-5 Monday to Friday. We aim to respond same day. Online support available on our tech support site and documentation is available to support the maximisation of usage through our in house academy.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes
• Support levels: We don't operate levels of support, all customers receive exceptional levels of support throughout onboarding, adoption, ongoing satisfaction with the service and driving expansion of use across the product offering. ; ; We want to ensure that customers have a positive experience with the company and get the most value out of our products.; ; Support is included within the product price, no additional charges are applied.; ; There is a dedicated account manager who will triage and manage queries relating to the account or service on behalf of the requestor.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onboarding: Helping new customers to get started with the product(s) and learn how to use it/them effectively.; Adoption: Helping customers to use the product(s) to the full potential and achieve their desired results.; Our Customer Success team aims to onboard and deploy within 30 days of order. To achieve this, the responsibilities are as follows:; ; The team are responsible for all first line support from initial welcome email, including monitoring of targets met and escalation to tech support if required.; ; Tech support will work with the Customer Success team to where possible meet or exceed the onboarding and deployment targets in line with the processes in this SLA.; ; Texthelp Academy supports onboarding by offering short, accessible training videos and resources that help new users quickly learn how to use tools like Read&Write. It builds confidence, promotes independent learning and ensures everyone can get started smoothly, whether in education or the workplace.; ; The Tech Support Site provides clear, step-by-step guides and setup instructions to help users and IT teams install, configure and troubleshoot tools quickly during onboarding
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Everway complies with GDPR and other regional data protection laws.; ; No personal user content is stored on Everway servers unless essential for service delivery and only with appropriate consent.; ; Customers can request access to any data stored on Everway’s systems during the contract period.; ; This includes login-related data and any saved preferences if applicable.; ; To request this, customers should contact support via support.texthelp.com; or through their Account Manager; ; After the contract ends, Everway will automatically delete customer data in line with its data retention and privacy policies.; ; This includes data stored for licensing, usage analytics, or cloud-based personalisation.; ; No content is stored from documents, writing, or reading activity unless explicitly saved by the user to their own cloud storage (e.g. Google Drive or OneDrive)
• End-of-contract process: The licence will cease to function at contract end date.; ; The IT team in your organisation would need to uninstall the application on the users devices(s).; ; There a no additional costs
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The web based version works within the web browser as a floating toolbar, across all formats compatible with the browser.; ; The mobile applications contain the same functioanlity and acheive the same outcomes. They appear as a keyboard in the device as opposed to a floating toolbar
• Service interface: Yes
• User support accessibility: EN 301 549
• Description of service interface: Read&Write is accessed via a user-friendly toolbar interface that sits across web browsers, desktop applications (Windows and Mac), and Google/Microsoft cloud platforms. The toolbar provides easy, one-click access to literacy support features like Text-to-Speech, Word Prediction, Screen Masking, Dictionaries, and more.; ; It is designed for simplicity and accessibility, supporting both mouse and keyboard navigation. The interface is consistent across environments—ensuring a familiar user experience in Google Docs, Microsoft Word, web pages, PDFs, and more.; ; Administrators can manage settings and deployment via cloud-based management tools (e.g. Google Admin Console, Microsoft Intune), while users can customise toolbar features to their individual needs.
• Accessibility standards: EN 301 549
• Accessibility testing: Our products are designed to support individuals who require assistive technology. All of our products have been tested by millions of daily users with feedback regularly captured and taken into account within our products. Our founder established the organisation over 25 years ago to specifically develop assistive technology to support individuals in education and the workplace.; ; We are also compliant with WCAG 2.1AA standards
• API: No
• Customisation available: Yes
• Description of customisation: Read&Write is fully customisable to suit each individual user. Whether someone needs support with reading, writing, comprehension or focus, the toolbar can be tailored to their personal preferences and working style.; ; Users can choose which tools appear, keeping only the features they find helpful. Options like font size, colour, voice type, speech speed, prediction settings and highlight colours can all be adjusted to support comfort, clarity and confidence. For those who benefit from visual adjustments, tools like screen masking and text to speech can be fine tuned to reduce strain and improve focus.; ; Features such as spelling support, word prediction and translation can be turned on or off as needed, while others like audio maker, dictation or vocabulary tools can be shown or hidden depending on how a person prefers to work.; ; This flexibility makes Read&Write a tool that adapts to each user, promoting independence and removing barriers. It creates a more inclusive experience that recognises that everyone works and learns differently, supporting productivity and wellbeing in every environment.

Scaling

• Independence of resources: Read&Write is built to run across cloud platforms (primarily Google Chrome, Windows, and Mac); It can automatically scale server capacity during periods of high demand.; Your performance is not limited by how many others are using the service at the same time — especially across different locations.; There’s no dependency on shared server resources for core literacy tools; No one user’s actions can slow down another’s experience; ; Cloud-based, scalable infrastructure; Local processing on the user’s device; Offline functionality; Regional load balancing and content delivery; Read&Write does not share computational queues between users

Analytics

• Service usage metrics: Yes
• Metrics types: User analytics. Due to data protection we dont capture end user.; Feature usage of Read&Write by domain.
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Other: We protect data at rest through physical access controls (key fobs, key cards, numeric keypads, visitor sign-in, locked server rooms) in compliance with ISO 27001. All data at rest, including on backup media and staff devices, is encrypted using AES-256 or cloud-provider managed encryption. We use data masking, secure hashing, and enforce strict access controls. Physical access is regularly reviewed and audited. We do not use physical media for data transfer. No mention of scale, obfuscation, or sharding techniques.
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: There is no requirement in the product for users to export data. We do not offer a direct export functionality.
• Data export formats: Other
• Other data export formats: Read&Write works alongside the application where extracts would be completed
• Data import formats: Other
• Other data import formats: There is no requirement for to upload data into Read&Write

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee a Monthly Uptime Percentage of 99.99% in any calendar month, using all reasonable commercial efforts in line with industry standards.; If we do not meet this, users may be eligible for service credits: 1 day added for 99.9%-97% uptime, 1 week for 97%-95%, and 2 weeks for less than 95%. Service credits are added to the end of the term and are not monetary. Users must notify us within 30 days to claim credits. Scheduled maintenance and factors outside our control are excluded.
• Approach to resilience: We design our service for resilience through a documented Business Continuity Plan and Disaster Recovery Plan, both reviewed and tested annually. We use geo-redundant, encrypted daily backups stored offsite on AWS, with annual restoration tests. Our Antrim site has an automatic backup generator and multiple power/network entry points. Critical systems have a 12-hour or less RTO. Staff can transition to remote work if needed, and our incident response is available 24x7x365. Physical and logical security controls protect our infrastructure.
• Outage reporting: We report outages and incidents by providing real-time updates via status pages and support channels. We notify affected customers directly about the nature and extent of the incident, any data involved, mitigation steps, and future prevention measures. We maintain 24/7/365 communication channels for incident reporting and ensure all downtime or security events are logged and monitored for continual improvement.; ; https://status.texthelp.com/

Identity and authentication

• User authentication needed: Yes
• User authentication: Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Everway follows industry best practice for restricting access to management interfaces and support systems. This includes role-based access controls, internal access logging, and limiting support access to authorised personnel. Where appropriate, authentication methods like OAuth and single sign-on (SSO) are used. Sensitive data is only accessed when required and with customer knowledge.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We conduct regular internal and external audits, require all staff to acknowledge and train on policies, and assign clear responsibilities to roles such as CTO, CIO, and IT Administrator. Policy compliance is enforced through audits, management reviews, and disciplinary procedures. Our reporting structure ensures accountability at all levels, with leadership oversight and continual improvement processes.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We operate a documented Change Control Policy aligned with ISO 27001:2022. We track all service components through change registers and project management systems, ensuring requirements and acceptance criteria are defined, documented, and tested before rollout. All changes are risk-assessed for security impact, authorized by management, and tested in controlled environments. Vulnerability scans and penetration tests are conducted, and rollback procedures are in place. All changes, assessments, and outcomes are auditable and retained for review.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We assess potential threats through regular vulnerability scanning, penetration testing, and continuous threat intelligence from external and manufacturer alert services. We deploy patches based on criticality, with high-severity vulnerabilities remediated immediately and all systems kept up to date within defined SLAs. We use centralized tools like Tenable.io, Wiz and Snyk for scanning and patch management. Our infrastructure team manages patching, and our policies are regularly audited for compliance.; We comply with recognised vulnerability management standards, including ISO 27001:2022, and align our controls with the NIST framework. We also align with the Cloud Security Alliance Cloud Controls Matrix (CSA CCM)
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We monitor for potential compromises 24x7x365 using centralized logging, automated IDS/IPS, vulnerability scanning, and threat intelligence. We identify suspicious activity through real-time alerts and regular penetration testing. When a potential compromise is detected, we immediately notify our Security Team and activate our incident response process, which includes assessment, isolation, notification, and root cause analysis. We respond to incidents within minutes, and regulatory authorities and affected customers are notified within 48 hours for significant events.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We maintain a formal, management-approved incident management process with pre-defined procedures for common events. We provide 24x7x365 security monitoring and users can report incidents at any time via established communication channels. All incidents are logged, classified by severity, and managed according to our Security Incident Response Policy. We notify affected customers and authorities within regulatory timelines and provide detailed incident reports outlining the nature, impact, mitigation steps, and future prevention measures.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A 30-day free trial of Read&Write is available to all users. No payment details required. The trial includes full access to literacy support features across all platforms, helping users explore how Read&Write improves reading, writing, and comprehension for everyone, including those with additional needs.
• Link to free trial: https://www.everway.com/products/read-and-write-education/#form

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Friday 12 December 2025
• What the ISO/IEC 27001 doesn’t cover: We have no controls out of scope
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans for positive actions with community groups.
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at a.hird@everway.com. Tell them what format you need. It will help if you say what assistive technology you use.