Clarity - Digital Continuing Health Care (CHC) and Booking Module
Our CHC web Apps are designed to provide clinicians and admin teams with easy to use applications to speed up and provide transparency across the CHC process.
Our CHC Booking module allows central booking teams to schedule CHC assessments according to skills, availability and locations.
Features
- Provides transparency of the end to end CHC process
- Consent form can be uploaded or signed virtually online
- Patient portal for reviews and full collaboration
- Complete oversight of the number of assessments being completed
- Follows the CHC process whilst allowing flexibility localised working methods
- Capability to align with local operating procedures
- Fully scalable for mergers/transition to ICS
- Complete suite of assessment documents
Benefits
- Tried and tested in real world situations with large CCG.
- Greater efficiency for the MDT process
- Supports NHS Personalisation Agenda
- Supports the delivery of the 28 day assessment timeline
- Secure data through HSCN, meeting all IG requirements
- Works in conjunction with any CHC care /data management system
- Allows flexibility in working style - non-prescriptive
- Reduces time spent preparing for appeals and NHSE Independent Reviews
- Calculates Notional and Direct Payments including savings
- Supports complex individuals, equipment and Section 117
Pricing
£25,000 a unit a year
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
9 4 9 3 2 1 5 7 2 8 3 0 6 3 5
Contact
Ethical Services Group
Steve Loveridge
Telephone: 07779498617
Email: steve@esg.limited
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- There is a CHC Booking module that can be used standalone or in conjunction with the Clarity CHC App
- Cloud deployment model
-
- Public cloud
- Private cloud
- Community cloud
- Hybrid cloud
- Service constraints
- None
- System requirements
-
- Needs MS Excel
- Needs Adobe PDF Reader
- Needs a browser
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Standard: 9 to 5 (UK time), Monday to Friday - response time 4 hours.
Alternative arrangements can be made to suit the client
Training in CHC Assessments and good practice PHB will be provided as part of the on-boarding process. Additional support may be provided which will be costed according to requirements - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- We currently do not provide web chat. However, we are planning to provide this during 2022.
- Web chat accessibility testing
- None
- Onsite support
- Yes, at extra cost
- Support levels
-
We provide a number of support services - these are customized to suit the client needs and budget. An account manager is assigned to all clients.
Clinical and admin staff will be assigned to help during the on-boarding. Specialist training is also available. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- We provide a number of implementation, support, training and managed services. Implementation is straight forward and flexible. Provide access to training tutorials. We can host a bespoke training package at a fixed price. Account Manager liaison. Help desk support.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Decommissioning process - Data remains in the possession of customer.
- End-of-contract process
- Ongoing costs should the client require rolling non contractual software and services support. Client must remove their data and confirm this is completed before we clear the server. If after termination this is not confirmed there will be additional HSCN storage costs.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- None
- Service interface
- No
- User support accessibility
- None or don’t know
- API
- No
- Customisation available
- Yes
- Description of customisation
- The entire product can be customized to meet client needs. During the initial engagement the spec will be discussed and changes documented and costed, however, the existing product meets all the needs other than some clients may require localised letters rather than those supplied.
Scaling
- Independence of resources
- We employ a robust change management process that validates change through a central governance function. Usage notifications Tamperproof audit Usage reporting
Analytics
- Service usage metrics
- Yes
- Metrics types
- As agreed with the customer
- Reporting types
-
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
- Protecting data at rest
- Physical access control, complying with another standard
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- Not applicable. Data is held at the client location
- Data export formats
-
- CSV
- ODF
- Other
- Other data export formats
- Client specified
- Data import formats
-
- CSV
- ODF
- Other
- Other data import formats
- Client specified
Data-in-transit protection
- Data protection between buyer and supplier networks
- Private network or public sector network
- Data protection within supplier network
- Other
- Other protection within supplier network
- We use HSCN
Availability and resilience
- Guaranteed availability
- 99.9%
- Approach to resilience
- Set up on HSCN with access only available by the client's IP address of which they have full control
- Outage reporting
- System Health Notifications
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Refer to service definition document
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- Username or password
- Other
- Description of management access authentication
- Management access authentication
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- Other
- Other security governance standards
-
IASME Gold (working towards BS27001)
CREST - Information security policies and processes
- Refer to service definition document
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Refer to service definition document
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Refer to service definition document
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Refer to service definition document
- Incident management type
- Supplier-defined controls
- Incident management approach
- Refer to service definition document
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
-
- NHS Network (N3)
- Health and Social Care Network (HSCN)
- Other
- Other public sector networks
- Organisation networks
Social Value
- Social Value
-
Social Value
Fighting climate changeFighting climate change
ESG is committed to supporting the government's Net Zero target
Pricing
- Price
- £25,000 a unit a year
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- Happy to discuss on an individual basis