Sota Solutions Ltd

SotaSUPPORT Essentials

SotaPROTECT Essentials elevates SotaSUPPORT services for those customers that are Cyber Essentials certified and so need to ensure that systems are maintained to this standard.

Features

• Deployment and maintenance of cyber security configuration templates
• Emergency security patches to equipment within 14 days of notification
• Technical assistance with design and deployment of access control
• Annual review of the organisation’s cyber security regimen
• Annual external vulnerability scan
• Assistance with the Annual Cyber Essentials Certification
• Access to the Sota workplace recovery suite

Benefits

• Ensures customer environment remains Cyber Essentials compliant

£8 a user

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@sota.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

949729164483792

Contact

Sales Enquiries
01795 413500
tenders@sota.co.uk

Planning

• Planning service: Yes
• How the planning service works: As Cloud services hosting company, Sota has a tried and tested approach to implementing Cloud services.; We will work with the customer to scope the required services. We use tools such as RVtools and LiveOptics to understand the technical requirements.; This information is then used in conjunction with the stated business requirements in order to build a proposal for customer approval.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • SotaCLOUD
  • MS 365

Training

• Training service provided: Yes
• How the training service works: Sota provides bespoke training MS 365 Power App developments carried out by our Professional Services team.
• Training is tied to specific services: Yes
• Services the training service works with: MS 365

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Sota have extensive experience in migrating services from other Cloud providers into our own services.; ; We will walk you through our tried and tested onboarding process. This starts with a detailed discovery step, followed by a Prince2 planning & implementation stage, User Acceptance Testing ending with Handover To Support. Proof of concept or evaluation stages can be made available depending on the nature of the requirement. ; ; Requirements Discovery; Sota will work with you to obtain a detailed understand of your requirements and provide a comprehensive proposal for the required solution.; ; Implementation planning; We assign an experienced dedicated Project Manager to review the requirements and map the design brief to a formal project plan. All Risk, Issues, Assumptions & Dependencies are logged and tracked throughout the delivery of the project. As a minimum, weekly project progress meetings will be chaired by the PM with you, providing an update on progress and future deliverables. Training Any user training requirements will be identified as part of the Requirements Discovery stage. These can include How To documents, videos and both remote and onsite instructor lead training.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • SotaCLOUD
  • MS 365

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We approach quality assurance (QA) and performance testing with a comprehensive strategy aimed at ensuring the highest standards of product excellence. Our process begins with meticulous planning, where we define clear objectives, establish key performance indicators (KPIs), and outline testing methodologies tailored to the specific needs of each project.; ; Once the planning phase is complete, we proceed to execute rigorous QA testing protocols. This involves conducting both functional and non-functional tests to verify that the product meets all specified requirements and performs optimally under various conditions. Functional testing ensures that each feature operates as intended, while non-functional testing evaluates aspects such as reliability, scalability, and security.; ; Throughout the testing phase, we provide regular project update meetings in which testing progress is reviewed. Our goal is not only to identify defects but also to collaborate closely with our customers to implement effective solutions and improvements.; ; Upon completion of testing, we deliver comprehensive reports detailing our findings, including any identified issues, their severity, and recommended actions for resolution. By prioritizing quality assurance and performance testing throughout the development process, we empower our customers to release products with confidence, knowing they have undergone thorough evaluation and validation.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Support services are provided by Sota's own UK based 24/7 Service Desk.; Various support options are available on a per server basis or per user and covering standard business hours or full 24/7 support.; This enables customers to choose the most appropriate level of service to match their operational requirements.

Service scope

• Service constraints: SotaSupport Essentials is a bolt-on service to SotaSupport Server or SotaSupport User.; Support services can be provided remotely, or on customer sites as required.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Sota provide two levels of server support, SotaSupport Sever Essentials and PRO.; ; Essentials provides Monday to Friday 08:00 - 18:00 support and so is ideal for non-business critical systems.; ; PRO provides 24/7 support as well as customer 3rd party vendor collaboration and engineer managed patching.; ; See SotaSupport Server Matrix for full details of service levels and costs.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Sota provide two levels of server support, SotaSupport Sever Essentials and PRO. Essentials provides Monday to Friday 08:00 - 18:00 support and so is ideal for non-business critical systems. PRO provides 24/7 support.; ; See SotaSupport Server Matrix for full details of service levels and costs.; ; Full support and Account Management services are provided with every support contract.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 12/10/2016
• What the ISO/IEC 27001 doesn’t cover: All aspects of the business are in scope.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: IASME Cyber Assurance Level 2

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our datacentre is powered by 100% renewable energy. By using our services, customers do not have to replicate the same facilities and services and so reduce their carbon footprint in building, running and maintaining their own facilities.

  Tackling economic inequality

  Our services allow start-up businesses to purchase a single Cloud instance. The business can then scale up resources as it grows. This negates the need for the business to invest in hardware infrastructure, reducing the need for fund seeding for the start-up.

  Equal opportunity

  Our Cloud based services allow for people to work from any location. this approach supports people with mobility issues to function from home, so negating the need negotiate transport challenges to and from offices.

  Wellbeing

  Cloud services enable people to work from any location other than a traditional office environment. This provides people with the flexibility to work in an environment of their choosing. This enables people to perform their duties in a way that supports their needs, whether this is caring duties or dealing with mental health issues away from an office environment.

Pricing

• Price: £8 a user
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@sota.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.