Agilisys Ltd

Azure Virtual Desktop Design and Implementation Services

We offer readiness assessments, planning, design, and migration to Azure Virtual Desktop to allow your end users to remotely access a consistent virtual experience from anywhere, on any device. Services cover proof of concept deployments to evaluate benefits and value, through to secure production deployments of any size and complexity.

Features

• Straight-forward strategy and roadmap planning
• Rapid discovery and environment readiness assessment
• Best practice platform Design and documentation
• Proven experience in defining success criteria and user acceptance testing
• Proof of value implementation
• Proof of concept implementation
• Production implementation
• Clear guidance on leveraging existing licensing
• Detailed knowledge transfer workshops and service handover sessions
• Azure Carbon Emissions and Sustainability analysis

Benefits

• Deliver productivity and communication tools into a secure cloud-based solution
• Support different use cases for increasingly elastic workforces
• Consistent user experience across all devices with integrated security
• Rapidly increase services for remote work at scale when needed
• Easily deliver specialised workloads like heavy compute or legacy apps
• Simplify Contractor and 3rd party supplier management
• Virtualise and deploy modern and legacy applications to the cloud
• Leverage cost optimsations for compute, storage and networking costs
• Utilise advanced analytics and insights on performance and user experience
• Reduce support overhead to focus more on end user experience

£726 to £2,070 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@agilisys.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

949937611360279

Contact

Gemma Teagle
07792 169644
info@agilisys.co.uk

Planning

• Planning service: Yes
• How the planning service works: We will work closely with you and ensure that your Azure Virtual Desktop journey is designed effectively from the start. We have 15+ years of working with various virtualisation technologies including Azure Virtual Desktop, Citrix and VMWare and solid expertise in delivering complex applications and content from the cloud within these virtual platforms.; ; We provide a full-scale engagement service for assessing, planning, design, setup, customisation, and migration along with what will be required for supporting local IT teams in permitting end users to remotely access their persistent virtual services from anywhere, on any device. Depending on where you are in the journey of implementing virtual services, our assessment engagements will take into consideration your organisation’s requirements, challenges, and risk appetite to provide clear guidance and recommendations on next steps that will help them meet your ambitions and identify significant benefits.; ; Throughout the engagement, we have regular progress update and playback sessions. In these playback sessions we review and validate information received, and playback initial observations, considerations, and recommendations. These sessions will provide the opportunity for yourselves to ask questions and for us to work as one team as we develop the assessment and recommendations.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Azure Virtual Desktop (AVD)
  • Microsoft Azure
  • Environment assessment covering application landscape, user experience and readiness recommendations
  • Windows 11 readiness assessments and application insights
  • Identifying which Windows workloads are a good fit for AVD
  • AVD Security, Governance and Compliance planning

Training

• Training service provided: Yes
• How the training service works: Agilisys have developed an accelerated Azure virtual desktop (AVD) learning programme based on short workshops covering all aspects of this Azure platform.; ; These workshops focus on planning, design, management and maintenace aspects along with real-life user scenarios and product-specific training. This ensures that IT administrators can hit the ground runnng with the knowledge they need to support and maintain the new services.; ; In addition to this, we can also deliver product-specific, advanced training on any of the individual workloads within AVD.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Azure Virtual Desktop - readiness assessments
  • Microsoft Azure Virtual Desktop - Design and implementation
  • Microsoft Azure Virtual Desktop - Management, maintenance and fine-tuning

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Within the Modern Work practice, we have highly skilled architects, engineers and analysts with a proven track record for delivering and supporting complex and large scale migrations to / deployments of cloud based solutions.; ; We have developed successful methodologies for driving transformation through content and collaboration, which combines the right tools with appropriate training and development. Our strategic partnership with Microsoft empowers us to provide strategic advice aligned to the Microsoft roadmap, best practices and future direction of travel, ensuring we deliver modern technology solutions which maximises the functionality available within the relevant platform. The insights we gain from our partnership with Microsoft ensure constant improvements to our methodology and approach, which is continually refreshed to align with industry best practice standards and processes.; ; We follow a standardised approach to migrating into cloud services - assess, design, build, test and implement. Our standard methodology can be applied to any migration scenario, focusing on business outcomes and delivering true digital transformation. Throughout a migration to the cloud, we will work with customers to plan what their future support service looks like. This includes service design, service transition planning, onboarding into the new service and completing call-handling design, communications and launch.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure Virtual Desktop
  • Microsoft Azure
  • Application Studio for packaging and migration
  • Lakeside Systrack
  • Rimo3 Application Modernisation, DaaS and VDI migration
  • Riverbed Aternity user experience
  • IGel OS and Universal Management Suite (UMS)

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Agilisys takes a collaborative approach for testing services and to support this, the Agilisys Test-as-a-Service (TaaS) team have a structured set of test services covering test management capabilities, test processes scripts, documentation and toolkits, and instilling a cultural platform within which the discipline of Test can be introduced and developed.; ; The Agilisys TaaS is offered by the Agilisys Test Practice, comprising a structured team of dedicated test professionals, trained within our Centre of Excellence for Test. Our professionals are trained in multiple technologies and professional resource that can be aligned to organisational needs.; ; Agilisys TaaS is the solution for organisations who want to transform their Test function and achieve high-quality systems without the traditional large overheads and day-to-day responsibilities, while maintaining overall control.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: We are able to provide the full service wrap for all of the services we deliver from Azure Virtual Desktop covering personal workload types all the way through to a full end-to-end managed service.; ; Early-life support can also be included in each of the solution deliveries and we are then able to offer ongoing support. This can include general user support, adoption training, ongoing proactive BAU support specific to the solution which has been delivered.

Service scope

• Service constraints: Services are dependent on the availability of modern infrastructure, appropriate bandwidth and Microsoft required service pre-requisites being met.; ; More detailed constraints may depend on customer specific circumstances to evaluate against the Microsoft Service Descriptions available at https://docs.microsoft.com/en-us/azure/virtual-desktop/prerequisites. Support services will predominantly be remote. On-site support can be provided for an additional cost.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times within service hours as per selected management service are:; ; P1 15 minutes, P2 30 minutes, P3 2 hours, P4 4 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: N/A

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft, Amazon, Citrix, VMWare, Lakeside, Rimo3

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: 11/03/2024
• What the ISO/IEC 27001 doesn’t cover: The scope of this approval is applicable to:; ; The Information Security Management System of Agilisys Ltd, including business support services, contracted Managed IT Services and Cloud Services delivered to our clients in accordance with Statement of Applicability.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Agilisys’ Environmental Management System is ISO140001:2015 certified, we understand the critical importance of addressing climate change and have committed to reducing our own carbon footprint while helping our customers to reduce theirs. Through our current initiatives, we have already reduced our GHG emissions by ~13% from our initial baseline, set in FY2021/22. In tackling climate change, we have both client facing and internal objectives to lessen Agilisys’ impact on the environment. Our client focussed objectives include - Providing timely Emissions information; Ensuring that all clients are informed of their GHG emissions on a regular basis as part of standard service reporting; Provide advice and guidance on reducing emissions; Provide information of optimising and efficient utilisation of services to reduce GHG emissions. Our internal objectives have been set to address the mix of emissions that we have across all three scopes and are summarised as - Improving awareness - Ensuring that all employees are informed about Agilisys' net-zero targets, environmental policies, principles, and procedures; Reducing business mileage - business mileage should be within 10% of the 71,611 miles travelled in 2022-23 now that COVID restrictions have been fully lifted; Improved Baselining - We're improving our data collection to create a thorough baseline for tracking all emissions, including non-mandatory aspects. Agilisys is committed to sustainability, through baselining, targeted emission reduction initiatives, and transparent reporting practices and we are continually improving our Environmental Management System. This benefits our clients through - Demonstrable Environmental Impact - our approach ensures a demonstrable reduction in environmental impact through rigorous baseline measurement and optimisation initiatives; A responsible track record - Our EMS is ISO14001:2015 certified and has already delivered a ~13% reduction in tCO2e and our reporting and management are being continually improved; Transparent Reporting - We publish environmental reporting annually, measuring ourselves against our environmental commitments.

  Covid-19 recovery

  Agilisys’ passion and commitment to supporting the recovery from COVID-19 is demonstrated by our co-founder, Manoj Badale, holding a role as Commissioner of the COVID Recovery Commission. The following examples evidence the scale of our commitments and proven approach and ability to deliver exceptional outcomes with our customers: North Lanarkshire Council – Agilisys has designed and developed a series of online modules, in playbook format, to be used by senior phase pupils and modern apprentices. The modules are designed to increase young people’s awareness, motivation, resilience and persistence and include activities and practical exercises to assist them in writing a personal statement or CV, preparing for interview and ultimately tips to help them adjust to the workplace. Helping Hands – In response to the pandemic, Agilisys designed and built a contact management solution that is designed to track both outreach contacts with vulnerable people and identify their specific needs. This solution was deployed on an ’at cost’ basis to thirteen authorities in 2020. Agilisys understands the profound consequences that COVID-19 has had on communities across the UK and has a deep understanding of how to make a positive impact to help stimulate recovery across key areas. Agilisys is operating in the highest growth sector in the UK economy. As a technology and Digital transformation company, we continue to work with our customers in successfully building Digital Skills within communities across the UK. For this reason, we believe Digital Skills is the best and most effective way for us to deliver best value and tangible benefits. In developing the focus of our social value offer we have concentrated on the creation of employment opportunities and the enablement activities of sponsoring and supporting re-training of young people – one of the most impacted generations of our community impacted by COVID-19.

  Tackling economic inequality

  We recognise the problem of workplace inequality and its pernicious impact. Agilisys is committed to ethical behaviour, transparency, and accountability, ensuring trust with clients and partners as part of our core value of Integrity. We are committed to fair working practices for workers in our sphere of influence, including everyone engaged in the delivery of our services. Our approach to tackling workforce inequality is multifaceted, integrating ethical considerations, compliance measures, and committing to fair working practices. We believe that being inclusive is fundamental to project and service delivery, and fair practices are an essential component of workplace wellbeing. Our Chief Executive Officer is responsible for compliance with our workforce inequality policy, which he also sponsors, this is reviewed annually. Under this policy, Agilisys has taken the following steps in relation to slavery and human trafficking: Expanding our whistleblowing policy to cover concerns about slavery or human trafficking; Ensuring practices for checking that all employees are paid at least the minimum wage and have the right to work in the UK; Updating template commercial agreements to include an obligation that suppliers will comply with the Modern Slavery Act, corresponding local legislation or, where no such legislation exists, the spirit of the Modern Slavery Act; Identifying and prioritising high-risk areas in the supply chain. Agilisys is committed to fair working practices for all, and takes rigorous steps at policy and operational levels to tackle workplace inequality. Ethical Framework - Our commitment to an ethical framework ensures the identification and mitigation of modern slavery and human trafficking risks. Legal Compliance - Our rigorous processes manage compliance with all applicable employment laws ensuring legally sound and responsible service delivery. Positive Outcomes - Our regular staff surveys show that our employees value Agilisys’ commitment to workplace equality and making the world a better place.

  Equal opportunity

  We have an active Diversity and Inclusion strategy with initiatives across Agilisys, ensuring that we are a truly welcoming place to work, actively promoting diversity and inclusion. Initiatives include: Reach Network - Agilisys is committed to consistently improving the level of ethnic diversity within the company. The company conducts itself with the following principles in mind: Zero tolerance of Racism and prejudice; Encourage education about racial inequalities; Support for staff is always available. Our Diversity & Inclusion committee drives the notion of a level playing field forward Agilisys has made diversity and inclusion central to its policies. Women in IT - Agilisys actively recruits and develops in-house female talent. Below are some of the initiatives implemented to address gender inequality: Work Shadowing to encourage girls to start their careers in technical roles. Partnering with ADA academy to hire female BAME and LGBTQ+ early tech talent. Embrace & Enable - This network aims to bring together members of the Agilisys community with a physical or mental impairment, developmental condition, or other condition covered by disability legislation in an informal and relaxed way. Through this network, we want to empower Agilisys to be more disability confident, leverage diversity of thought, and create a collaborative, supportive working space where our people can flourish, everyone feels comfortable and safe in the workplace. LGBTQ+ network- This network provides a platform to celebrate the LGBTQ+ community, to challenge prejudice, and to help shape Agilisys into a place where everyone feels safe and comfortable to be their true selves. People don’t need to identify as LGBTQ+ to be involved - the network is for anyone who has an interest in creating a support network, raising awareness, and keeping the business honest in providing equal opportunities as a diverse and inclusive place of work.

  Wellbeing

  Confidently Digital - Invest in new technology to improve people's health, lives and digital services; The rapid pace in the development of ‘Gen-Tech’ such as ChatGPT provides huge potential to improve people’s health, lives, and digital services. Examples of initiatives include: Development of software products that predict frailty amongst the elderly, enabling proactive intervention by Adult Services to help keep people living independently in their own homes for longer, delivering a better quality of life and reducing expenditure on care homes; Gen-Tech powered solutions that can propose optimized care packages for care workers to review/amend/approve, freeing up time to focus on interventions and driving better outcomes; Our RPA, Data and IoT capabilities can, we believe, support our clients in effectively harnessing the future digitally aspirational workforce, and enable deliver of better services at lower cost. Agilisys uses the following approach to ensure our Social Impact commitments on our contracts deliver significant value and maximum impact for the communities, staff, customers and patients that they are intended for. Step 1: Defining Outcomes is a process of agreeing the outcomes with our clients. Step 2: Is the process of agreeing the priorities and cycle of activities. Step 3: Involves a detailed schedule of stakeholder engagements to ensure we communicate and gain buy in to the Social Value Plan and where appropriate sponsors are in place to guide and lead the approach and communications in their localities. We have over 70 local authority partners across the UK. Step 4: Is the Implementation Phase. We will ensure that the plan is well resourced and clear governance is in place to maintain momentum and ensure decisions and activities are kept on track.

Pricing

• Price: £726 to £2,070 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@agilisys.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.