CM Security Ltd

Censornet Email Security (SEG)

Censornet Secure Email Gateway is an email security solution designed to protect organisations from various email-borne threats such as spam, phishing attacks, malware, and data leaks. It acts as a gatekeeper for incoming and outgoing emails, ensuring that only legitimate and safe emails reach their intended recipients.

Features

• LinkScan time-of-click protection from malicious URLs
• Inbound and outbound email filtering
• Email Encryption, Compliant Archiving & Continuity
• Email quarantine and sandboxing
• Content filtering for sensitive data
• Protection against spam and phishing attacks
• Integration with almost any existing email system

Benefits

• Enhanced protection against email-based threats
• Reduction in spam and phishing email infiltration
• Prevention of malware infections through emails
• Safeguarding sensitive data from leaks or breaches
• Multi-layered threat protection
• Impersonation protection - Business Email Compromise (BEC) and CEO fraud

£13.65 a user a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ronald.hulme@cmsecurity.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

949962743042042

Contact

Ronald Hulme
02033070370
ronald.hulme@cmsecurity.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: N/A
• System requirements: Hosted Exchange, Exchange Online or Google Workplace

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We aim to respond to all questions within 24 hours, Monday to Friday, from 09:00 to 17:00
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Email Only Support - Free of Charge; ; Telephone and Remote Support - 10% of Contract Price; ; Onsite Support - £1500 per day, plus expenses.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We offer a comprehensive onboarding service to help users get started with our service. This includes remote setup, configuration, and training sessions. For those who prefer onsite assistance, we offer onsite onboarding at an additional cost.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data is automatically archived and made available for download in CSV format from the Report Archives section of the portal.
• End-of-contract process: Any email traffic still directed through our service after the contract period ends will be bounced. We offer remote offboarding assistance to ensure a seamless transition before the contract concludes. Included in the contract price is access to our service throughout the agreed-upon period, along with standard support. However, it's important to note that any additional services or support beyond the contract terms will incur extra charges. Once the contract period ends, both usage and support cease unless renewed or extended. 60 days written notice is required to terminate services.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 AAA
• Description of service interface: The service interface is a web-based graphical user interface (GUI) used for configuring settings and generating reports.
• Accessibility standards: None or don’t know
• Description of accessibility: The service interface can be accessed via a web browser at https://dashboard.clouduss.com.
• Accessibility testing: As of now, we haven't conducted any interface testing specifically with users of assistive technology.
• API: No
• Customisation available: Yes
• Description of customisation: Users with super admin access possess the authority to customise filtering rules, ensuring that only authorised personnel can make significant adjustments to the service configuration. These users can customise the service by creating various filtering rules tailored to their specific needs or the requirements of different segments within their organisation. This customisation can be achieved through the following means: Super admins can customise the service by adjusting filtering rules to control access to certain applications and features. Through an intuitive interface, super admins can easily create, modify, or email filtering rules to align with their unique preferences or organisational policies.

Scaling

• Independence of resources: The platform offers true multi-tenancy with an isolated schema for each tenant.

Analytics

• Service usage metrics: Yes
• Metrics types: The service offers a comprehensive analytics section that enables administrators to gain insights into users' email activity. Metrics provided include User Activity Reports, Email Traffic Analysis, Threat Detection, Policy Compliance, Usage Trends and Patterns.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Censornet Ltd

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data is automatically archived and made available to download from the Report Archives section of the dashboard in CSV format.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: Data import is not available

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The service availability for the Services listed in clause 4.1 above is 99.999%.; ; In the event of Service unavailability, where we do not meet the monthly uptime percentage commitments for any calendar month detailed in clause 5.1 of the MSA and the relevant appendices, you will be eligible to receive Service Credits.
• Approach to resilience: Resilience is embedded in every layer of the infrastructure, as well as within the database and application layers. Full information is available on request.
• Outage reporting: Service outages are reported via a public dashboard. https://status.clouduss.com/

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: We employ RBAC mechanisms to restrict access to specific functionalities within our management interfaces and support channels. This ensures that users only have access to the resources and features necessary for their roles and responsibilities. We enforce MFA for all users accessing management interfaces and support channels. This adds an extra layer of security beyond traditional password-based authentication.
• Access restriction testing frequency: Never
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: The USS Platform has an established Information Security Management System (ISMS) – in line with ISO27001 augmented with controls from other standards and recognized guidelines (such as SOC 2 for example). Together with our partner, Censornet, we run a team that each have more than 20 years international experience in information security and risk management and the provision of security services and solutions.; ; All production systems are located within state of the art data centers operated by IBM, Amazon and Microsoft. Full details of certifications held by providers are available on request.
• Information security policies and processes: We are a certified ISO 20000 company, operating information security policies and processes that follow this framework The Information Security Management System (ISMS) is reviewed continuously by the Operations Manager based on changes, to services and/or infrastructure and senior management review updates and changes periodically (at a minimum of once per quarter). Issues are raised with senior management between formal reviews as necessary.; ; Periodic risk assessments are carried out of processes, applications and systems or are triggered at various check points.; ; Results of Risk Assessments are reported to the Senior Management team with an associated risk register maintained by the CFO (that covers all risks, not just those that are related to information security, that the business faces). Any changes to the risk register are discussed at Senior Management meetings (typically monthly). Part of the discussion focuses on how to transfer, mitigate or eliminate risk – and quantify the residual risk that the business is therefore accepting in continuing specific operations that give rise to that risk.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Changes to production systems follow a regular formal release process. An agile development process is implemented that includes continuous deployment in line with customer feedback and the product roadmap. Tasks are coordinated and prioritized in a software lifecycle management product. All changes are reviewed and approved by the Product Owner, inb conjunction with out ISO 20000 certification. Major changes require approval from the CTO or Head of Engineering. Deployment is carried out by privileged users.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Formal risk assessments are performed frequently that identify threat and vulnerability pairs. Continuous vulnerability assessments are performed against all externally facing systems. Threat intelligence is obtained from a wide range of open source, commercial and non-commercial sources, including, for example, the NCSC.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Extensive monitoring probes and tools are deployed throughout the production environment with alerts sent to operational teams. In addition logs are aggregated and reviewed regularly. In the event of unusual, suspicious or malicious activity being identified events are escalated immediately to the Information Security Incident Response Team . The ISIRT has a direct escalation path to the CTO and Head of Engineering.
• Incident management type: Supplier-defined controls
• Incident management approach: The Information Security Incident Response Team (ISIRT) is responsible for investigating and assessing incidents.; The ISIRT provides an assessment of all identified security events, together with an assessment of the potential or actual impact and any recommendations for remediation, to the CTO and Head of Engineering.; Any response to an information security incident will be prioritised according to the criticality of the affected resource, and the potential business impact.; A specific policies exists for incidents involving a Data Breach fully inline with GDPR.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Fighting climate change We our proud of our record fighting climate change. We have consciously taken steps to reduce and continue to limit our carbon footprint. Business travel is approved for the private use of electric-powered cars only or the use of public transport. All staff work from home unless they are attending client sites.

  Covid-19 recovery

  All staff must be vaccinated with up-to-date boosters. All staff work from home over VPN and VOIP, thereby allowing continuity of service but isolating if infected, which provides containment. Full pay is granted to staff infected with Covid-19.

  Tackling economic inequality

  We are an equal opportunity, equal pay employer. Appointments to jobs are made on merit and commitment irrespective of race, colour, sex and social class, We provide in-house training to starters and encourage progress for all positions.

  Equal opportunity

  All staff are employed with equal opportunity and pay. All staff are equally encouraged to progress and commit to mastering emerging technology. We are contracted to support an end-user client base of registered companies that we believe are well-known to be ethical and law-abiding in their employment policy. We respectively operate with the same ethical behaviour.

  Wellbeing

  CM Security Ltd is committed to the health and well-being of its staff and those whom it engages as consultants. It is particularly committed to providing a healthy working flexible environment and encourages a work/life balance. We use the following wellbeing indicators: Physical Health, Emotional Health, Social and Financial health.

Pricing

• Price: £13.65 a user a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full, unrestricted access is available upon request for 14 days.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ronald.hulme@cmsecurity.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.