Kinsetsu Limited

Smart Workspaces

Kinsetsu designs/deploys digital solutions to seamlessly connect teams, workspaces and partners. We optimise workplace resources using biometric access control with time and attendance functionality (facial/fingerprint recognition), interactive meeting room booking panels, hot-desk booking systems, intelligent CCTV (facial, demographic and ANPR), wireless presentation, digital signage and touchscreen room control systems.

Features

  • Digital time and attendance management
  • Digital meeting space optimisation using interactive booking panels
  • Integrated wireless presentation and cloud based digital signage
  • Intelligent CCTV (facial, demographic and ANPR)
  • Internal wayfinding solutions, COVID-19 readiness
  • LoRA, Sigfox, Zigbee, BLE, Wi-Fi, GPS and environmental sensor networks
  • RFID, Facial Recognition, Iris Scan, Cameras, Biometrics, Access Control
  • Smart Cities, Smart Agriculture, Smart Health, Smart Transport, Smart Office
  • RFID tags, proximity cards, proximity readers, biometric readers, sensors

Benefits

  • Flexibility and availability of office space, optimising resource usage
  • Helps foster an innovative and creative working environment
  • Detailed analytics and insight into resource utilisation
  • Enhanced security and compliance
  • Seamless touch panel operation for executive presentations
  • Increased staff engagement and improved communication
  • Safer working environments and COVID-19 readiness
  • Reduction in workplace risks through environmental quality monitoring
  • Improved employee effectiveness
  • Promotion of harmonious workplace environment

Pricing

£720 an instance a year

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@kinsetsu.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

9 5 0 0 8 6 9 2 3 2 7 4 9 3 7

Contact

Kinsetsu Limited Joanne O'Doherty
Telephone: 028 9521 9091
Email: sales@kinsetsu.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
No constraints related to this service
System requirements
Any operating system that can run a supported web browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 4 working hours, Mon to Fri 09:00 to18:00excl. Bank Holidays
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Our support services processes are built to ensure fast fault resolution to make sure the user’s needs are met. Our support levels start with fault triage through to 4th line support. We use the ITIL methodology to manage incidents through the lifecycle from logging to incident & problem management and event & change management, underpinned by continual service improvement. All processes align to our ISO 9001 and 27001 quality requirements.

Prioritisation and Support Levels are agreed with each customer. Low - cosmetic or other low priority issue Medium - application functionality or process failure (with workaround possible) High- application functionality or process failure (no workaround possible) Critical - application unavailable or failure affecting all users.

Support is included as part of the service cost.

Each customer is assigned a technical account manager who is a single point of contact and responsible for ensuring the customers support requirements are met in line with the SLA.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Kinsetsu provide professional services to advise and implement kcrew.

Kinsetsu have a proven flexible approach to on-board and work with our customers.

Kinsetsu provides a range of resources to help customers get started on our services. These include: comprehensive documentation (in multiple formats), introductory videos, hands-on labs, online and in-person training.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Kinsetsu work with our customers to ensure that there is agreed access to any data requiring extraction. Services to cover this may incur a charge
End-of-contract process
Kinsetsu work with our customers to plan and execute an agreed and seamless contract exit.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Besides a UX which is optimised for both there are no functional differences.
Service interface
No
User support accessibility
WCAG 2.1 A
API
Yes
What users can and can't do using the API
The product is a customisable and flexible application. The API can be used across a wide variety of programming languages, platforms, and devices.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
  • Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
User provisioning and permission, zone/mapping configuration, business logic for alerting and notifications.

The product provides intuitive user-interface screens to configure the system and these are aimed at the relevant user-group for that particular feature.

Administrators have the ability to customise. Administrators also have the ability to allow some customisation for other user groups which can be defined when users are provisioned in the system.

Scaling

Independence of resources
Kinsetsu manages and monitors resource allocation to limit the effect an individual customer can have on the overall environment.

Analytics

Service usage metrics
Yes
Metrics types
Kinsetsu work with customers during onboarding to agree the dashboards, KPIs and reporting regime - daily,weekly and monthly which are available online.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other
Other data at rest protection approach
Kinsetsu adheres to independently validated privacy, data protection, security protections and control processes.
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Kinsetsu will support users in any requirement to export their data.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
SLA for standard availability is 99.9%. Any specific requirements can also be considered.
Approach to resilience
Available upon request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Management interfaces are provided. Each customer will have a dedicated internal administrator who will manage access for the and enable different rights depending on the internal roles.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Kinsetsu follows the principles of ISO27001 and has an information security process in place.
Information security policies and processes
Kinsetsu follows the principles of ISO27001 and has an information security process in place.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Kinetsu follows ITIL v3 change management principles and has a defined change management process which is shared with customers.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Kinsetsu's approach to risk management includes the identification and management of risks and vulnerabilities, with a defined process in place for mitigating these and following a Vulnerability Management model.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Kinsetsu follows a proactive approach to application security. All access is monitored and audited with potential security incidents reported and actioned by the Support Manager with immediate effect. Kinsetsu has a Security Incident policy which includes the relevant escalation processes related to potential incident impact.
Incident management type
Supplier-defined controls
Incident management approach
Kinsetsu follows the ITIL approach to Incident Management and uses ticketing system for the management of all incidents.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Covid-19 recovery

Covid-19 recovery

Improve working conditions to support the COVID-19 recovery effort including effective social distancing (at least 1.5 metres), a new hybrid working policy committing to staff in office 60% and remote working 40% to allow remote working and meeting with the contract workforce, and sustainable travel by having internal and client facing meetings over Teams. Aim to complete at least 50% of our product demos with clients over Teams to assist with any clients shielding or remote working. We will aim to encourage clients, where this is physically possible, to perform self-install of any hardware as part of our solution and provide e-training guides and videos to support them in order to reduce number of people on site to prevent infection, where a client site may be in a high risk area such as hospitals – we will aim to deliver 50% of services remotely.
Attendance at one annual apprenticeships fair to engage with unemployed and community for those affected by Covid-19. Sponsor one individual per year and pay training course to allow individual from community or contract workforce so that they can re-train in a high growth sector.
Wellbeing

Wellbeing

Kinsetsu’s chosen charity this year is MindWise for mental health and continues to raise funds through group workforce group activities. Kinsetsu commit to continue these activities for the duration of the framework and deliver two events per year for joint events to include client workforce, our employee workforce and members of the community to raise awareness of mental health in a trusted setting for all to speak about challenges faced with mental health both within and outside of workplace. We also commit to having 1 employee complete a mental health at work training course per year to make our workforce more equipped with the training, identifying and manging of mental health. Include a wellbeing questionnaire within our quarterly service survey to clients for them to respond on their wellbeing with aim to achieve 80% wellbeing rate.

Pricing

Price
£720 an instance a year
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@kinsetsu.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.