Smart Workspaces
Kinsetsu designs/deploys digital solutions to seamlessly connect teams, workspaces and partners. We optimise workplace resources using biometric access control with time and attendance functionality (facial/fingerprint recognition), interactive meeting room booking panels, hot-desk booking systems, intelligent CCTV (facial, demographic and ANPR), wireless presentation, digital signage and touchscreen room control systems.
Features
- Digital time and attendance management
- Digital meeting space optimisation using interactive booking panels
- Integrated wireless presentation and cloud based digital signage
- Intelligent CCTV (facial, demographic and ANPR)
- Internal wayfinding solutions, COVID-19 readiness
- LoRA, Sigfox, Zigbee, BLE, Wi-Fi, GPS and environmental sensor networks
- RFID, Facial Recognition, Iris Scan, Cameras, Biometrics, Access Control
- Smart Cities, Smart Agriculture, Smart Health, Smart Transport, Smart Office
- RFID tags, proximity cards, proximity readers, biometric readers, sensors
Benefits
- Flexibility and availability of office space, optimising resource usage
- Helps foster an innovative and creative working environment
- Detailed analytics and insight into resource utilisation
- Enhanced security and compliance
- Seamless touch panel operation for executive presentations
- Increased staff engagement and improved communication
- Safer working environments and COVID-19 readiness
- Reduction in workplace risks through environmental quality monitoring
- Improved employee effectiveness
- Promotion of harmonious workplace environment
Pricing
£720 an instance a year
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
9 5 0 0 8 6 9 2 3 2 7 4 9 3 7
Contact
Kinsetsu Limited
Joanne O'Doherty
Telephone: 028 9521 9091
Email: sales@kinsetsu.co.uk
Service scope
- Software add-on or extension
- No
- Cloud deployment model
-
- Public cloud
- Private cloud
- Community cloud
- Hybrid cloud
- Service constraints
- No constraints related to this service
- System requirements
- Any operating system that can run a supported web browser
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Within 4 working hours, Mon to Fri 09:00 to18:00excl. Bank Holidays
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
Our support services processes are built to ensure fast fault resolution to make sure the user’s needs are met. Our support levels start with fault triage through to 4th line support. We use the ITIL methodology to manage incidents through the lifecycle from logging to incident & problem management and event & change management, underpinned by continual service improvement. All processes align to our ISO 9001 and 27001 quality requirements.
Prioritisation and Support Levels are agreed with each customer. Low - cosmetic or other low priority issue Medium - application functionality or process failure (with workaround possible) High- application functionality or process failure (no workaround possible) Critical - application unavailable or failure affecting all users.
Support is included as part of the service cost.
Each customer is assigned a technical account manager who is a single point of contact and responsible for ensuring the customers support requirements are met in line with the SLA. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
Kinsetsu provide professional services to advise and implement kcrew.
Kinsetsu have a proven flexible approach to on-board and work with our customers.
Kinsetsu provides a range of resources to help customers get started on our services. These include: comprehensive documentation (in multiple formats), introductory videos, hands-on labs, online and in-person training. - Service documentation
- Yes
- Documentation formats
-
- HTML
- ODF
- End-of-contract data extraction
- Kinsetsu work with our customers to ensure that there is agreed access to any data requiring extraction. Services to cover this may incur a charge
- End-of-contract process
- Kinsetsu work with our customers to plan and execute an agreed and seamless contract exit.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Besides a UX which is optimised for both there are no functional differences.
- Service interface
- No
- User support accessibility
- WCAG 2.1 A
- API
- Yes
- What users can and can't do using the API
- The product is a customisable and flexible application. The API can be used across a wide variety of programming languages, platforms, and devices.
- API documentation
- Yes
- API documentation formats
-
- Open API (also known as Swagger)
- HTML
- ODF
- Other
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
-
User provisioning and permission, zone/mapping configuration, business logic for alerting and notifications.
The product provides intuitive user-interface screens to configure the system and these are aimed at the relevant user-group for that particular feature.
Administrators have the ability to customise. Administrators also have the ability to allow some customisation for other user groups which can be defined when users are provisioned in the system.
Scaling
- Independence of resources
- Kinsetsu manages and monitors resource allocation to limit the effect an individual customer can have on the overall environment.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Kinsetsu work with customers during onboarding to agree the dashboards, KPIs and reporting regime - daily,weekly and monthly which are available online.
- Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Other
- Other data at rest protection approach
- Kinsetsu adheres to independently validated privacy, data protection, security protections and control processes.
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Kinsetsu will support users in any requirement to export their data.
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
- SLA for standard availability is 99.9%. Any specific requirements can also be considered.
- Approach to resilience
- Available upon request
- Outage reporting
- Email alerts
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Management interfaces are provided. Each customer will have a dedicated internal administrator who will manage access for the and enable different rights depending on the internal roles.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- Kinsetsu follows the principles of ISO27001 and has an information security process in place.
- Information security policies and processes
- Kinsetsu follows the principles of ISO27001 and has an information security process in place.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Kinetsu follows ITIL v3 change management principles and has a defined change management process which is shared with customers.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Kinsetsu's approach to risk management includes the identification and management of risks and vulnerabilities, with a defined process in place for mitigating these and following a Vulnerability Management model.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Kinsetsu follows a proactive approach to application security. All access is monitored and audited with potential security incidents reported and actioned by the Support Manager with immediate effect. Kinsetsu has a Security Incident policy which includes the relevant escalation processes related to potential incident impact.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Kinsetsu follows the ITIL approach to Incident Management and uses ticketing system for the management of all incidents.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Social Value
- Covid-19 recovery
-
Covid-19 recovery
Improve working conditions to support the COVID-19 recovery effort including effective social distancing (at least 1.5 metres), a new hybrid working policy committing to staff in office 60% and remote working 40% to allow remote working and meeting with the contract workforce, and sustainable travel by having internal and client facing meetings over Teams. Aim to complete at least 50% of our product demos with clients over Teams to assist with any clients shielding or remote working. We will aim to encourage clients, where this is physically possible, to perform self-install of any hardware as part of our solution and provide e-training guides and videos to support them in order to reduce number of people on site to prevent infection, where a client site may be in a high risk area such as hospitals – we will aim to deliver 50% of services remotely.
Attendance at one annual apprenticeships fair to engage with unemployed and community for those affected by Covid-19. Sponsor one individual per year and pay training course to allow individual from community or contract workforce so that they can re-train in a high growth sector. - Wellbeing
-
Wellbeing
Kinsetsu’s chosen charity this year is MindWise for mental health and continues to raise funds through group workforce group activities. Kinsetsu commit to continue these activities for the duration of the framework and deliver two events per year for joint events to include client workforce, our employee workforce and members of the community to raise awareness of mental health in a trusted setting for all to speak about challenges faced with mental health both within and outside of workplace. We also commit to having 1 employee complete a mental health at work training course per year to make our workforce more equipped with the training, identifying and manging of mental health. Include a wellbeing questionnaire within our quarterly service survey to clients for them to respond on their wellbeing with aim to achieve 80% wellbeing rate.
Pricing
- Price
- £720 an instance a year
- Discount for educational organisations
- Yes
- Free trial available
- No