SOFTCAT PLC

Forcepoint Data Guard (FDG)

Forcepoint Data Guard (FDG) delivers zero trust, bi-directional, automated data and file transfers between physically separated networks. Data Guard leverages a trusted operating system and security policies enforcing role and process separation/isolation for automated, byte-level content inspection and sanitisation, with customisable rules handling the most specialised data types and protocols.

Features

• Unrivalled visibility

Benefits

• Insider Risk and Behavior Analytics Subject Matter Experts

£5,486.75 a unit

• Education pricing available
• Free trial available

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

950373308513747

Contact

Public Sector Tenders
01628 403403
psitq@softcat.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Software is EAR99. Cannot be sold/used in certain sanctioned countries.
• System requirements:
  • FDG Small- 4 CPU CORE, 64GB RAM, 2x 240GB SSD
  • FDG Medium- 8 CPU CORE, 128GB RAM, 2x 480GB SSD
  • FDG Large 16 CPU CORE, 256GB RAM, 2x 480GB SSD

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Everfox classifies issues into four categories. Minor, Major, Urgent, Critical. Initial Response times are 48, 24, 4 and 2 hours respectively during normal business hours Monday through Friday. Afterhours and weekend support is available for an additional cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Everfox classifies issues into four categories. Minor, Major, Urgent, Critical. Initial Response times are 48, 24, 4 and 2 hours respectively during normal business hours Monday through Friday. Afterhours and weekend support is available for an additional cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Everfox offers onsite training, remote training, user documentation, and professional services support. A customer can choose one or more of these options to understand and utilise the services.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Configuration files and log files can be exported manually at any time or done automatically through scheduled backups. Data extraction utilises SFTP or SCP.
• End-of-contract process: At the end of the contract, the Data Guard will still be accessible so that log files and configuration files can be accessed and extracted, but data will no longer flow through the Data Guard.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The interface is a command line interface created based off of common networking CLI interfaces. This interface offers help, autofilling, and guidance as a user interacts with the system.
• Accessibility standards: None or don’t know
• Description of accessibility: The terminal used to access the command line can be configured with user selected font size, text colors, and background colors
• Accessibility testing: N/A
• API: No
• Customisation available: Yes
• Description of customisation: Users can customise the service by selecting the combination of security filters that are utilised. They can also create their own custom Lua scripts for inspection/validation rules.

Scaling

• Independence of resources: Through load balancing between multiple devices and system alerts providing information regarding resource utilization.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: EverFox / ForcePoint

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users export their data through either automated backup processes or manual backup and export jobs. The data is moved via SCP or SFTP.
• Data export formats: Other
• Other data export formats: ASCII Text file
• Data import formats: Other
• Other data import formats: Data Guard does not require the upload of any files

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.999% availability - SLA detail available upon request
• Approach to resilience: Data Guard cloud offering is run on the AWS environment. This utilizes the AWS resiliency capabilities.
• Outage reporting: Data Guard will report outages via email or through log messages sent to a log collector.

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: Data Guard offers Role Based Access Controls (RBAC) allowing for the seperation of configuration and monitoring used for support.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • Cyber Essentials
  • Privacy Shield - EU/US data privacy
  • ISO27018

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials UK; NIST 800-171; NIST 800-53
• Information security policies and processes: Conforms to a recognized standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Available on request (not public)
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Available on request (not public)
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Available on request (not public)
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Available on request (not public)

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Softcat are dedicated to reducing our environmental impact and actively promoting sustainability. Our commitment to sustainability is a core aspect of our business strategy, driving us to innovate and lead in the creation of a more sustainable future for our company and the communities we serve. This commitment is embedded in our policies, operating procedures, and training programs.; ; We are proud to be the first FTSE 250 company to be awarded 5-star status in relation to the United Nations Sustainable Development Goals. ; ; We aim to achieve a Carbon Net-Zero Value Circle by 2040 by prioritising renewable energy, reducing natural resource use, minimising waste, and safeguarding biodiversity in compliance with environmental legislation.; ; At Softcat, we have taken significant steps towards securing renewable energy across our organisation, reducing our scope 1 & 2 emissions. We had the target of using 100% Renewable Energy across all our locations by 2024. We successfully delivered against this target ~2 years early.; ; In May 2023 we took delivery of 15 electric vehicles, replacing all existing fossil-fuelled company cars used by employees for business means. The implementation of the EV pool fleet will see a saving of over 80 tons of CO2e per year. A huge impact on our Net Zero targets.

  Tackling economic inequality

  As a value-add reseller, Softcat outsources the products, services, and solutions through our extensive network of partners, to best suit the needs of our broad client base. We always consider and promote SMEs and local providers where appropriate, particularly for the products and services we offer via the G Cloud framework.; ; We remain dedicated to improving employability and educational awareness across schools, colleges, and universities to help break down the barriers to joining technology organisations.; ; We work collaboratively with many schools that are close in proximity to our offices, to ensure we are actively supporting the community as well as schools from lower socio-economic backgrounds. ; ; We visit the schools to talk about the IT sector and the roles in our organisation, as well as promoting work-experience opportunities during the summer. In particular, we actively encourage students from diverse backgrounds to engage in work experience to appreciate the roles available in our sector.; ; For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work, with 94% of our apprentices offered a permanent position at Softcat post apprenticeships, which goes to show the amazing opportunity available with us.; ; We were ranked 1st in IT & Consultancy, and 10th overall in by RateMyApprenticeship.com - Best 100 Apprenticeship Employers 2023-2024 list.; ; Softcat now also offer 12 month paid internships to University students looking to complete a year in industry as part of their undergraduate studies.

  Equal opportunity

  Our approach to diversity and inclusion is introduced first during our induction training, as part of our Softcat values, outlining responsibility to uphold our principles. This message is reinforced by our process and policies, networks, Allyship Training and Inclusion Awareness campaigns.; ; Softcat supports diversity and inclusion through various networks including:; - Supporting Women in Business (SWIB); - The Ethnic and Cultural Network; - The Pride Network; - The Family Network; - The Empowering Disability and Neurodiversity Network (EDN); - The Faith at Work Network; - Armed Forces & Veterans Network; These networks aim to create a supportive and inclusive work environment for all employees, regardless of gender, ethnicity, sexual orientation, disability, or family commitments.; ; Our allyship programme, Stronger Together, is a mixture of event and workshop-based training available to all staff. Programme topics include, bias, power, privilege, and being a greater ally. ; ; Inclusion Awareness campaigns include race, disability, sexual orientation, gender, faith, and caring responsibilities. These sessions highlight and celebrate minority groups, through panel sessions, Q&A sessions and training, providing an opportunity to discuss and understand ways to be more inclusive. ; ; Our efforts to improve diversity and inclusion have been incredibly successful. Since 2020, the number of female employees below management level has increased to 35%, and the number of ethnic minority employees rose to 17%.

  Wellbeing

  At Softcat, all employees are provided with access to our multidimensional wellbeing programme which includes flexible work arrangements, free nutritious breakfast, mental health support, employee benefits scheme, health and wellbeing week activities, and online workshops.; ; Giving back to the community is an innate part of who we are as a company. All Softcat employees are therefore given two volunteer days per year to support a charitable or community cause. ; ; Each of our 10 regional offices also support local charities through fundraising, donations and events. For example, our Manchester office has raised over £30,000 for the WeLoveMCR charity. This funding has supported young, disadvantaged Manchester citizens in gaining qualifications to broaden their work opportunities and supporting local groups in delivering indispensable services that enable community cohesion.

Pricing

• Price: £5,486.75 a unit
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Please contact a representative for details.
• Link to free trial: Please contact a representative for details.

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.