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  1. Digital Marketplace
  2. Lot 2: Cloud software
  3. Inoapps Digital Tax Cloud Solution
INOAPPS LIMITED

Inoapps Digital Tax Cloud Solution

Inoapps have developed an add-on to the Oracle Enterprise Resource Planning (ERP) Cloud solution that exports your Tax information and configures it into the format required by HMRC to comply with Making Tax Digital. The resulting extract can then be uploaded to HMRC via one of their recommended suppliers.

Features

  • Reduces the requirement for manual workaround
  • Subscription based pricing
  • Robust Oracle Technology
  • Provides a cost effective product to meet your specific requirements
  • Provides a robust and secure platform for data transmission
  • Provides a full audit trail

Benefits

  • SaaS Model – zero financial outlay when surplus to requirements
  • Very low cost of ownership
  • Accessibile to all via browser or mobile
  • Removes the barriers and concerns of compliance
  • Scalable to meet the changing needs of your IT environment
  • Rapid deployment

Pricing

£6,000 a unit a year

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@inoapps.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

9 5 0 5 4 6 6 5 1 3 4 4 1 3 8

Contact

INOAPPS LIMITED Becky Harris
Telephone: 07815544357
Email: bidteam@inoapps.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Oracle Solutions
Cloud deployment model
Public cloud
Service constraints
No
System requirements
None

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Ticketing acknowledgement provided 24*7, support provided 8am-6pm Monday-Friday.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
Inoapps support levels vary depending on the specification set out in relation to customer needs.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Inoapps provide user documentation but can also provide a more detailed training package if required.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Inoapps do not hold data within the Digital Tax solution - it is a tool to convert and format data.
End-of-contract process
At the end of the contract the access to use the tool ceases - there are no additional costs.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Application is fully mobile enabled with responsive theme so user experience is the same on both devices.
Service interface
Yes
User support accessibility
WCAG 2.1 AAA
Description of service interface
Service interface is provided through Oracle Apex.
Accessibility standards
WCAG 2.1 AAA
Accessibility testing
Inoapps have ensured that our products are suitable for users with additional needs and compliant with all relevant assistive technology requirements.
API
Yes
What users can and can't do using the API
We can import and export a wide variety of data through a series of API's.
API documentation
No
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Our service can be configured to meet customer requirements.

Scaling

Independence of resources
The Inoapps Digital Tax Cloud product is hosted on an environment specific to that customer - high availability, low cost, no disruptions.

Analytics

Service usage metrics
Yes
Metrics types
The Admin console provides a range of usage analytics
Reporting types
Real-time dashboards

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Oracle

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Through API's
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • Excel
Data import formats
  • CSV
  • Other
Other data import formats
  • PFT
  • Excel

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
In line with Oracle product SLA's http://www.oracle.com/us/corporate/contracts/ocloud-hosting-delivery-policies-3089853.pdf
Approach to resilience
http://www.oracle.com/us/corporate/contracts/ocloud-hosting-delivery-policies-3089853.pdf
Outage reporting
http://www.oracle.com/us/corporate/contracts/ocloud-hosting-delivery-policies-3089853.pdf

Identity and authentication

User authentication needed
Yes
User authentication
Other
Other user authentication
Specified as per customer requirements
Access restrictions in management interfaces and support channels
Access is restricted by careful user profiling and monitoring for both management interfacing and support channels.
Access restriction testing frequency
At least every 6 months
Management access authentication
Public key authentication (including by TLS client certificate)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
The DBAAS service is covered by Oracle - see T&Cs

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
http://www.oracle.com/us/corporate/contracts/ocloud-hosting-delivery-policies-3089853.pdf

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Inoapps utilise the Oracle DBaaS service for this product - the components are tracked in line with Oracle best practice and T&C. Any changes are assessed for potential security impact in line with both industry and Oracle best practice.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Please see Oracle product terms http://www.oracle.com/us/corporate/contracts/ocloud-hosting-delivery-policies-3089853.pdf
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Please see Oracle product terms http://www.oracle.com/us/corporate/contracts/ocloud-hosting-delivery-policies-3089853.pdf
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Please see Oracle product terms http://www.oracle.com/us/corporate/contracts/ocloud-hosting-delivery-policies-3089853.pdf

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

Inoapps has set out a number of goals to help us achieve Carbon Footprint Reduction:
- Increase Use of Carbon Neutral Travel for Staff: Inoapps offer staff enhanced employee benefits including the Cycle to Work scheme in an effort to encourage staff to reduce their carbon footprint. 20% of staff are now taking part in the scheme.

- Encourage Car Sharing and Use of Public Transport: Inoapps offer staff financial incentives on car sharing and public transport to reduce emissions. During the height of Covid-19 Inoapps implemented a full travel ban and since then there has been 82 shared car journeys taken.

- Reduce Energy Emissions: Inoapps made significant investment in decommissioning and replacing equipment with more energy efficient models. Over £100k has been invested in new equipment.

- Reduce Parts Sent to Landfill: All Inoapps equipment that reached end of life has been recycled rather than sent to landfill, this includes over 60 recycled laptops.

- Source Sustainable Premises: In 2019, Inoapps made the decision to relocate our London Office to a shared service in order to reduce our energy consumption and the travel required, this has led to considerable energy saved through the use of shared facilities.

- Help Our Customers Meet Their Sustainability Goals: Inoapps has developed solutions and a number of products that have helped our customers comply with legislative matters around sustainability and corporate social responsibility.

- Utilise Green Cloud Storage: Inoapps use https://www.oracle.com/solutions/green/cloud-operations.html and we will continue to work with Oracle to re-sell sustainable services to our customers.
Covid-19 recovery

Covid-19 recovery

Inoapps have been able to offer a number of opportunities for individuals, organisations and businesses who are recovering from the impacts of COVID-19. Our business operates in a high-growth sector and we are always looking for ways to give back. This has been offered via employment to those whom have been made unemployed, providing pro-bono consulting services for community projects and initiatives, providing the Oracle Health and Safety solutions free of charge for contact tracing. We have also improved our employee care packages to have enhanced services for mental health care and also enforced safe working space use to ensure all workers feel safe and empowered when they choose to return to our offices.
Tackling economic inequality

Tackling economic inequality

Inoapps are committed to driving sustainable and fair procurement through transparency and accountability in our practices. We provide community benefits for our customers based on local area requirements that are unique or important. An example of this would be our work with Care Leavers into technology in a borough council. We also have a youth training scheme and retraining scheme that is open to all. We believe in partnerships with our people and suppliers and communicating to ensure that everyone is represented in their needs. This also includes paying above the living wage and offering employment anywhere in the UK.
Inoapps’ supply chain is relatively short, being an Oracle only partner, but we look to use SME and VCSE suppliers wherever possible in our operation. Our core practice is innovation and driving better practice in both our business and our customers businesses using technology.
Equal opportunity

Equal opportunity

As an equal opportunities employers, Inoapps’ future success in a highly competitive world depends on our employees and on the development of their skills and abilities. Inoapps does not allow discrimination, either direct or indirect, on the grounds of sex, marital or civil partner status, pregnancy or maternity, disability, religion or belief, nationality, ethnic or national origin, colour or race, sexual orientation, gender reassignment or age.
As an organisation, we celebrate and encourage diversity in our workforce and understand the benefits it offers to both employee and employer. Inoapps is keen to communicate that diversity is one of our main benefits and we can only offer this by continuing to ensure that inequality is reduced by paying particular attention to offering opportunity, both in work and community benefit deliverables, to those that would otherwise be marginalised or disadvantaged.
Inoapps actively works to encourage diversity in our workforce and has a Diversity and Equality policy in place alongside training that all employees must adhere to as part of the code of conduct. Inoapps has also invested heavily in our HCM back office solution in order to monitor, report and assess issues such as our diversity, the gender pay gap and the living wage.
We monitor the Gender Pay Gap and are committed to ensuring that gender equality is clear and communicated to both prospective employees, current employees, partners and customers.
Wellbeing

Wellbeing

Health and Wellbeing: Inoapps has invested heavily in an employee benefits scheme which includes private healthcare, 24*7 GP access, Cycle to Work scheme, Pensions Top Up, Mental Health support, Healthcare Cashback and a number of other benefits to help boost out employee wellness. We will continue to grow and improve the scheme to ensure that we support and retain our staff.

Community Integration: Inoapps encourages community benefit provision and has a number of activities to ensure integrated communities:

- Supporting the local community: Inoapps have supported a number of food banks across the UK and the US with both donations from staff and the business. We have also provided employees with paid leave to participate in volunteering programmes.

- Offering employment in the local area: Inoapps offer a number of graduate positions, apprenticeships, work experience and entry-level positions across the UK.

- Supporting our customers in their community benefit provision: Inoapps offer community benefits as part of our contractual commitment to our customers. In 2021 this included working with a local council to provide training and mentorship to post-16 care leavers pursuing a career in technology.

Pricing

Price
£6,000 a unit a year
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@inoapps.com. Tell them what format you need. It will help if you say what assistive technology you use.