ITAM WORX LIMITED

ITAM / SAM Technology Services

We provide IT Asset Management (HAM & SAM) Technology to automatically discover organisations IT assets to provide trustworthy IT data. Whether you require a Hosted (SaaS) or On-Premise Solution, we implement, train and support our customers to enable organisations to optimise spend, maximise value and minimise risk.

Features

• Automated, accurate inventory and IT asset usage data
• Have full visibility of all your assets in one place
• Manage Software and Hardware assets across hybrid environments
• Manage and right-size software agreements before renewal
• Understand how your installations and usage compares to your licenses
• Optimise IT spend, reduce costs, mitigate risk and drive value
• Manage SaaS applications and Shadow IT
• Use accurate data to make informed business decisions
• Visibility of assets that have known vulnerabilities/EOL software
• Technology includes, Snow / Flexera, Lansweeper, License Dashboard / Licenseware

Benefits

• Transparency of IT Assets across the organisation
• The ability to see real-time compliance positions
• To be able to plan for risk mitigation
• Understand Wasted Spend and renegotiate contracts
• To be able to make informed business decisions
• Protection and defence against vendor audits with defined processes
• Eliminating overspend on unused software
• Control and management of assets throughout its lifecycle
• Safer operational control of infrastructure by knowing what you have
• Avoid reputational damage and provide better financial planning

£1.00 a device

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@itamworx.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

951021294459064

Contact

Sales
01604271055
sales@itamworx.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: ITAM Process Maturity Services; ITAM Optimisation Services; ITAM Managed Services
• Cloud deployment model: Public cloud
• Service constraints: System requirements and pre-requisites will be made available to all buyers
• System requirements: System requirements will be made available to all buyers

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1 - M-F 09:00 - 17:00 (ex. Bank Holidays) <2 business hours to response - <4 business hours resolution; Priority 2 - M-F 09:00 - 17:00 (ex. Bank Holidays) <2 business hours response - <8 business hours resolution; Priority 3 - M-F 09:00 - 17:00 (ex. Bank Holidays) <2 business hours response - <16 business hours resolution; Change Requests - M-F 09:00 - 17:00 (ex. Bank Holidays) <24 hours business hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Priority 1 - An unplanned Interruption of Service availability whereby all services are unavailable to all users; Priority 2 - Interruption of some elements of the service but the service is still available; Priority 3 - Interruption of some elements of the service but only affecting a single user or a small team; Change Requests - M-F 09:00 - 17:00 (ex. Bank Holidays) <24 hours business hours
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: A full overview of the service will be provided to a buyer.; ; Training, both online and onsite is available.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Buyers will be solely responsible for exporting or transferring the relevant data via the export and reporting functions.; ; However, additionally priced services to export or transfer the buyers relevant data upon contract end are also available.
• End-of-contract process: On termination of the Hosted Service we will after a 30 day period, delete all of your hosted data from the platform. After this period, data cannot be restored, and any further purchase of the Hosted Service after this period will be considered a new installation and charged accordingly.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: All information on software installations, usage, users, computers, mobile devices, licenses, and agreements is managed in the user interface and can exported in reports as needed.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Available on request
• API: Yes
• What users can and can't do using the API: The API enables clients to retrieve information from the system. It is an HTTP API that is implemented in the REST architectural style. The web API serves hypermedia, and is consumable from any client, tool, or platform that can make standard HTTP requests and parse HTML, XML, or JSON.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Additional data sources can be used.; In system reporting is fully user customisable.; Non-automatically gathered data can be manually tracked via custom objects within the platform.

Scaling

• Independence of resources: Once the service platform is nearing capacity based on recommended specifications, a new platform is provisioned and subsequent buyers are placed on the new platform.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Snow / Flexera, Lansweeper, License Dashboard, Licenseware

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: The solution allows for the customer to export their data either via system generated alerts, user configured notifications or customisable reports
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • XLSX
  • XML
• Data import formats:
  • CSV
  • Other
• Other data import formats: XLSX

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99% Availability - SLA document available on request
• Approach to resilience: Available on request
• Outage reporting: Email Alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Buyers have no direct access to management interface and any changes required are requested through the Service Desk.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Full details can be provided on request
• Information security policies and processes: Full details can be provided on request

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Details available on request
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Details available on request
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Details available on request
• Incident management type: Supplier-defined controls
• Incident management approach: Details available on request

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Contract specific social value can be made available on request

  Covid-19 recovery

  Contract specific social value can be made available on request

  Tackling economic inequality

  Contract specific social value can be made available on request

  Equal opportunity

  Contract specific social value can be made available on request

  Wellbeing

  Contract specific social value can be made available on request

Pricing

• Price: £1.00 a device
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Proof of Concepts available upon request for the technology. This would be up to a period of 4 weeks, and subject to agreed success criteria and agreed timelines.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@itamworx.com. Tell them what format you need. It will help if you say what assistive technology you use.