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Civica UK Limited

Civica Data Conversion and Migration Service

A secure, end-to-end, legacy data and document migration and conversion service for cloud and on-premises data sources. Civica’s proven framework encapsulates industry best-practice to simplify, de-risk, accelerate the migration and conversion lifecycle from strategy development, planning, design, data profiling and cleansing, ETL implementation and testing, to live migration and reconciliation.

Features

  • Supports COTS, bespoke and SaaS including Microsoft Dynamics365, Office365, SharePoint
  • Source to target data mapping, data gap analysis
  • Data quality and retention assessment, rule generation, data quality remediation
  • Data modelling and data analysis to define data requirements
  • Multi-level testing to assure reliable and complete data migration
  • Processes built upon ISO9001 QMS and ISO27001 ISMS accreditation
  • Data reconciliation design, build, testing, data archiving and retirement planning
  • Data migration review and consultancy services
  • Data migration and conversion strategy development, implementation approach
  • Data stakeholder management and governance

Benefits

  • Delivers risk reduction during critical business change periods
  • Problems solved effectively with minimal cost and high success rates
  • Secure end-to-end data migration service across planning, analysis, delivery, testing
  • Buyer data treated as a valuable asset and managed accordingly
  • Supported by master data management, data quality and BI services
  • Tried and tested framework approach and strategy to accelerate projects
  • Approach independent of source/target system, migration tools, or industry
  • Minimal disruption to organisations
  • ETL vendor agnostic: including Microsoft SSIS, Talend, Informatica, Kingswaysoft, tcVision
  • Database agnostic: including Microsoft SQL Server, Oracle, Mainframe, Open Source

Pricing

£138 to £2,290 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@civica.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 5 1 0 3 7 5 7 8 2 1 9 5 4 5

Contact

Civica UK Limited Civica UK Limited
Telephone: +44 (0) 3333 214 914
Email: g-cloud@civica.co.uk

Planning

Planning service
Yes
How the planning service works
The Civica Delivery Manager (DM) utilises a proactive ‘Agile’ approach to planning the implementation of cloud hosting or software services. Civica’s approach to delivering the service is as follows: During initiation the DM will meet with the customer team and undertake desk study and research to: Identify - scope, terms of reference, roles and responsibilities, environment, outcomes, checkpoints, timescales, constraints, issues and risks. The outputs are combined with Civica’s knowledge and experience of planning the implementation of cloud hosting or software services across 2,000 major customers. This ensures that Civica’s planning service takes into consideration all factors and they are assessed, planned for and recorded. Manage - regular project reviews compare progress against the plan with any issues or risks identified and mitigating actions monitored. This iterative approach ensures emerging issues are incorporated into the plan and that progress is maintained across all elements of the plan. Realise - the plan is managed through to project completion to ensure the benefits of the cloud hosting or software services are realised. Lessons Learnt are fed back to the customer and future planning service projects.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We provide training in all aspects of data management, combining best practice as defined in the DAMA Data Management Body of Knowledge with the considerable practical experience of our consultants.
We have 4 prepared, instructor led training courses:
• Fundamentals of Information Management (3 days)
• Fundamentals of Data Modelling (2 days)
• Data Governance (1 day)
• Data Quality (1 day)
These courses are suitable for Data Managers, Data Architects, Data Quality Managers, Data Owners, Data Stewards and Data Custodians and are available with Civica’s Data Services or as standalone training modules. Our training supports attendees on their preparations for the Certified Data Management Professional (CDMP) qualification.
Next to these courses, our Data Services typically include identifying training needs and preparing the implementation specific training that is needed based on the services and solutions delivered. This training will be tailored to the specific requirements of the client’s business to ensure that the material is relevant to the attendees. Training can be delivered in a classroom, via the web or eLearning can be developed if preferred. We are also able to offer Train the Trainer services to enable clients to become self-supporting.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Civica’s proven five step process supports organisations migrating workload to the cloud or transitioning between cloud providers.

Cloud Strategy: understand your challenges and desired outcomes from moving to the cloud. We generate a cloud roadmap aligned to meeting your business, technology and operating model needs.

Discover and Assess: we engage with your stakeholders to determine the current application, organisation and service status; collating existing data on assets and services and combining tool-based and manual exploration to uncover dependencies, constraints and opportunities.

Analyse and Design: we collaboratively define a target cloud model incorporating governance, security, resilience and flexibility to meet your needs. Technology blueprint, and a prioritised and phased migration plan, produced to achieve the desired benefits ensuring that it fits with people, process, tooling and service needs.

Migrate and Transform: execute the plan, establishing governance and access controls, provisioning right-sized cloud instances and services and incremental delivery of migration of service, systems and data. Where appropriate we use repeatable, software and template driven provisioning and configuration to ensure consistency, efficiency and security.

Manage and Optimise: monitor and manage the transformed services to ensure planned benefits are delivered. Refine configuration and implementation based on experience to deliver a successful cloud migration.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
At Civica, the goal of quality assurance is not to give testing (including performance) its own phase, but to embed quality across each of the project/delivery phases.

a) Discovery and Calibration - determine requirements, data, environments, timescales to feed into test approaches and plans that underpin and steer the testing work. Collate current and desired performance, load and concurrency metrics including different use profiles (for example, for spike and soak testing). Identify tools appropriate to the project (such as JMeter) to aid testing.

b) Optimisation - identify verification points to isolate issues as soon as they arise, and form test cases/charters around them. For performance testing, create automated scripts to simulate use of the system through realistic and edge case scenarios.

c) Validation - execute the test cases and/or perform session based exploratory testing against the test charters. Run performance tests with different parameters to simulate varying loads and use profiles. Use visualisations to compare trends. Collaborate proactively on defects as they arise.

d) Deployment - shift testing balance from defect identification to acceptance testing (user and operational testing). Create Regression suites to support future changes.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security design
  • Security testing
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Civica has over 30 years’ experience providing comprehensive managed services for clients in both public and private sectors. Civica delivers an ITIL®-aligned Service including Continual Service Improvement (CSI) underpinned by a guaranteed Service Level Agreement (SLA) covering the whole spectrum of cloud support service activities, tailored to your specific requirements.

The Service includes from 1st to 3rd Level Support, Incident and Problem management, operational management and maintenance through to ongoing development and improvement.

By delivering a Service with a focus on continual improvement, Civica is able to ensure optimal levels of performance, availability and security.

We provide a Service Delivery Manager (SDM) who manages the delivery of your Service, is available to all key stakeholders and is your 1st point of escalation.

The SDM will work with you from the outset of the engagement to ensure the Service Transition is defined, planned and delivered seamlessly whilst also ensuring that the live Service continues to meet your needs and is appropriately documented.

The SDM will also provide monthly service reporting, attend quarterly Service Reviews and facilitate an annual customer satisfaction survey. Responses to Change Requests and proposals for Service extensions are all included as part of the Service delivered.

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Civica offers three service levels: Core, Extended and Bespoke each with variable service hours ranging from 09:00 to 17:00 Monday to Friday excluding English public holidays to full 24x7x365. Our Core service response and resolution times depend on the severity of the incident and are as follows:
a) Priority Level 1 (Critical): 1-hour to respond, 1 day to resolve
b) Priority Level 2 (Major): 2-hours to respond, 2 days to resolve
c) Priority Level 3 (Intermediate): 2-hours to respond, 8 days to resolve
d) Priority Level 4 (Minor): 2-hours to respond, 20 days to resolve
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
1) Core: 09:00 to 17:00 Mon-Fri excluding English Public holidays; suitable for most business-critical applications.
2) Extended: 08:00 to 18:00 Mon-Fri excluding English Public holidays.
3) 24x7: full 24x7x365 support.
4) Bespoke: customised set of service hours that meets unique business requirements.

Different business needs require flexibility in response and resolution times:
1) Core: resolution times are P1: 1 day, P2: 2 days, P3: 8 days and P4: 20 days.
2) Enhanced: resolution times are P1: 4 hours, P2: 8 hours, P3: 4 days and P4: 10 days.
3) Bespoke: a customised set of response and resolution times that meets your unique business requirements.

Severity Levels for Incidents are defined as follows:
a) Priority Level 1 (Critical) - reported problem causes a halt to the client’s core business processes and no work-around is available.
b) Priority Level 2 (Major) - reported problem causes degradation of the client’s core business processes and no reasonable work-around exists.
c) Priority Level 3 (Intermediate) - reported problem impacts the client’s operational environment; it does not affect core business processes; a work-around is available.
d) Priority Level 4 (Minor) - a non-critical problem causing some disruption with little or no impact on client operation.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Alcumus ISOQAR
ISO/IEC 27001 accreditation date
09/11/2020
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

As a company, we’ve made an ambitious commitment to achieve Net Zero Carbon emissions by 2040 (or sooner) by supporting our customers net zero ambitions, creating software with inbuilt sustainability and reducing our own impact.

Our Carbon Reduction Plan demonstrates our ambition to become industry leaders in reducing our environmental impact in support of the UK’s Net Zero Target. Underlining this ambition, we are focusing not only on our direct emissions sources, but actively engaging with our supply chain to understand, measure and develop meaningful emissions reductions targets in line with our Net Zero Target.

We are accredited to ISO14001 Standard and to support delivery of our commitment our Environment, Social Value and Governance provides clear focus for the ongoing development of our environmental policy.

• We develop innovative software-based services that reduce power requirements.
• We help customers opt for more sustainable choices, through digital platforms/apps which remove paper, support flexible/agile working, all underpinned by cloud-based services employing energy efficient technology.
• We support carbon neutrality with workforces/facilities to reduce carbon consumption over the next 10-years.
• We prioritise the use of green energy in Civica owned facilities within the next 10 years.
• We promote recycling through our ‘Zero to Landfill’ and ‘Zero Print’ schemes.

Our commitment to continue to promote with employees and customers a much greater responsibility and leadership in eliminating unnecessary single-use plastics; we will continue to look to make more innovative and systematic changes to further reduce our use of single-use plastics across the organisation and to openly share our outcomes and learnings.

We undertake SECR Streamlined Energy and Carbon Reporting on our environmental footprint and the progress we are making to becoming Net Zero.

Our commitment to fighting climate change will help deliver the policy outcomes for fighting climate change under PPN 06/20.

Tackling economic inequality

Civica is committed to building an inclusive and diverse culture that tackles inequality in employment, skills and pay. We promote equal opportunity through all our activities and ensure rights for all employees are always protected. We are listed as a 2020 Financial Times Diversity Leader and we are a ‘Gold’ Investors in People company.

We have increased our focus and commitment to ensure we proactively implement equal and non-discriminatory treatment to all our workers. We have implemented a Diversity & Inclusion Strategy and have a Diversity and Inclusion Lead to drive the implementation of this strategy. This aims to tackle inequality in recruitment practices, team development, skills and pay through the following actions:

• We are a Living Wage accredited employer.
• We recruit locally to where services are delivered.
• We are committed to developing the skills of young people near our client’s businesses e.g., for a local authority, we have developed a programme of engagement workshops for young people with the potential for digital work experience.
• Our staff act as mentors for Youth Enterprise schemes in schools/universities.
• We are a member of the 5% club, an industry-led initiative focused on creating momentum behind the recruitment of apprentices into the UK workplace.
• Over 2.5% of our workplace is made up of apprentices or graduates and we intend to increase this to 5% by the end of 2025.
• We provide our own apprenticeship programme for managers, giving them access to training and development that may not be accessible outside the workplace.

Our commitment to building an inclusive and diverse culture will help deliver the policy outcomes for tackling economic inequality under PPN 06/20 and will dramatically improve job prospects and increase earning potential for the young and job seeking communities.

Equal opportunity

Civica is committed to providing equal opportunities and building an inclusive and diverse culture. The more diverse our workforce, the more informed the decisions we can make for our customers, supporting the communities in which we work.

We are proud to have been ranked as one of the top European companies for workforce diversity and equality, as chosen by in the Financial Times in 2020.

We are committed to building and maintaining an inclusive and supportive culture where diversity thrives:

• To ensure our recruitment practices support the attraction and hiring of diverse candidates, all vacancies are advertised on multiple Diversity & Inclusion platforms.
• We run attraction campaigns targeting females and BAME applicants. We use a process of anonymised applications, competency-based questions and scoring to remove bias. We also use decoders to ensure job advertisements use gender and culturally neutral language. We also ensure mixed panel interviewing.
• We advertise vacancies on https://disabilityjob.co.uk/ and share diversity statements on all job adverts.
• We have made training on diversity and inclusion mandatory.
• We aim to ensure increased diversity of new starters in technology/sales/leadership roles by 10% per annum over the next 3 years.
• We aim to ensure that at least 50% of shortlisted people are being considered from a diverse background for roles above £35k.
• We promote affinity groups within the company who represent a group of people linked by a common characteristic, often underrepresented, or historically excluded, which acts as a ‘safe space’ for such individuals. This identity could be related to race, gender, sexual orientation, language, nationality, physical or mental ability, socioeconomic class, family structure, religion, amongst others.

Our commitment to providing equality of opportunity will support the delivery of the policy outcomes for equal opportunity under PPN 06/20.

Wellbeing

Civica actively promote a mentally healthy workplace and workforce integrating mental health and general wellbeing in all that we do from recruitment, appraisals to strategic management.

Through our Health and Wellbeing Policy (HWP) and 40+ Mental Health Champions we encourage a flexible and realistic work/life balance. These provide a foundation to support the mental and physical health of our staff through:

• Employee Assistance Programme and online Wellbeing Hub, which provides 24/7 access to websites, e-mail, phone, face-to-face counselling on all personal issues.
• Aviva DigiCare+ Workplace App providing external mental health consultancy.
• Mental Health Champions who support colleagues’ wellbeing in the workplace.
• RedArc Personal nurse service.
• Management Coaching - managers are trained in GROW (Goals, Reality, Options and Will) and in being Health and Wellbeing Advisors, supporting employees with mental/physical health needs.
• Health assessments/advice aimed at improving physical health.
• Cycle to Work scheme to aid physical and mental health.
• Weekly fruit drop for offices, encouraging a healthier diet.
• Free eye tests for all VDU users, encourage staff to take advantage of NHS flu vaccinations services, and support people wishing to use the NHS Stop Smoking Service.

We also support our customers’ and communities’ through The Civica Foundation, our home for all charity, community, volunteering and social value. Our Days of Difference initiative gives every Civica employee 3 days a year to make a difference to charitable or community causes. Our employee’s can use this individually, join up as a team or take part in Civica coordinated events.

Suppliers/subcontractors are subject to Civica’s Sub-contractor Selection Process as defined in our ISO9001 Quality Management System, which includes criteria for assessing health and wellbeing policies.

Our commitment to providing equality of opportunity will support the delivery of the policy outcomes for Wellbeing under PPN 06/20.

Pricing

Price
£138 to £2,290 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@civica.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.