Cintra Corporation UK Ltd
Cintra Cloud - 6 - Managed Services and Support
Cintra’s Sensor remote managed services for cloud provides a real time support program for Oracle architectures, delivered by a global team of expert system engineers and database architects. Sensor includes proactive maintenance and monitoring for maximum uptime and performance, backed by 24x7 reactive maintenance for unplanned events attended in minutes.
Features
- IaaS and PaaS Systems Administration
- Cloud Consumption Monitoring and Alerts
- Custom Apps as SaaS Managed Service
- Cloud Brokerage Administration
- Expert Oracle Support for O/S, Database, Applications and Engineered Systems
- Expert MultiCloud Support for IaaS, PaaS and Accounts and Billing
- 24x7 Support and Monitoring
- Proactive Architecture Maintenance
- Reactive Architecture Maintenance
- Monthly Reporting
Benefits
- Optimises and controls costs while ensuring SLAs are delivered
- Support and expert backing for critical workloads and enterprise systems
- Detailed baseline discovery and validation of supported environments
- Implementation of availability and performance monitoring tools
- Proactive schedule of maintenance, preventing reactive incidents
- 24x7 fast response support
- Unique Cintra monitoring approach alongside use of standard toolsets
- Risk and issue management and prevention
- Commercial architecture to assess and optimise licencing and operations costs
- Financial modellling to evaluate savings and benefits for cloud strategies
Pricing
£75 a unit an hour
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at ploveland@cintra.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
9 5 1 1 4 8 2 0 8 7 7 2 4 3 3
Contact
Cintra Corporation UK Ltd
Phil Loveland
Telephone: 0845 121 3242
Email: ploveland@cintra.com
Planning
- Planning service
- Yes
- How the planning service works
- Cintra can help plan and execute your enterprise cloud deployments across multiple cloud solutions. Please refer to further Cintra Cloud Services Offerings in G-Cloud
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- Cintra can provide knowledge transfer at all stages of the cloud transition process. By working closely with your in-house technical teams, we’ll help ensure they are equipped with the necessary skills via our tried-and-trusted combination of shadowing our experts during implementation and formal knowledge transfer and training sessions.
- Training is tied to specific services
- Yes
- Services the training service works with
- Oracle
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Please refer to further Cintra Cloud Services offerings in G-Cloud
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Please refer to further Cintra Cloud Services offerings in G-Cloud
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security incident management
- Security audit services
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by a third-party organisation
- How the support service works
- Please refer to further Cintra Cloud Services offerings in G-Cloud
Service scope
- Service constraints
- Not Applicable
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Please refer to Support Services. 15 minute response times to Severity 1 incidents are available, including weekends.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
-
Support is typically tailored to client requirements based on Bronze/Silver/Gold levels and a modular approach to managed services packages.
Support Severity Levels are defined as follows:-
P1 - Unable to conduct business
P2 - Business can continue but impeded
P3 - Minimal business disruption
Response times are dependent on required customer SLA/SLO levels but are typically 15 minutes for P1 incidents.
Cost is dependent on complexity of cloud architecture and number of standard managed service modules adopted by client, e.g. 24*7 SOS, patching, reporting, DR testing etc.
Each managed service provisioned for a client has an account manager, service delivery manager and technical lead manager assigned.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- SWIFT
- ISO/IEC 27001 accreditation date
- 21/11/2023
- What the ISO/IEC 27001 doesn’t cover
- ISO covers whole organisation
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
-
- SOC1
- SOC2
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Equal opportunity
Fighting climate change
We are committed to protecting the environment. We will:
• Comply with all environmental laws and regulations.
• Reduce our environmental impact by using energy and resources efficiently. • Recycle and dispose of waste properly.
• Educate employees about environmental protection.
• Reduce our impact on the environment by conducting meetings virtually where appropriate
• Where face to face meetings are necessary, we encourage travel by public transport
Cintra’s standard working policy is “remote” or “working from home”. This was the policy before the COVID 19 pandemic and will remains in place post-COVID. Where possible, Cintra employees are provided with refurbished laptops, as opposed to buying brand new. This accounts for 80%+ of global staff. Cintra operates an “if not, why not” policy related to Travel & Expenses, meaning staff have to gain pre-approval handled via a third-party travel agency who carry out their own due diligence before confirming any travel and accommodation. Hotel arrangements are made mainly with the Hilton Group, who are recognised as the most sustainable hotel chain globally. Cintra’s office network is powered by a NET Zero supplier, utilising wind farm technology - https://www.sseenergysolutions.co.uk/
Cintra are advocates of Cloud based technology. The use of cloud computing is proven to have significant positive outcomes on reducing environmental impacts and reducing the effects of climate change. Cloud technology sees the ability to right-size for workloads and the use of technology such as auto scaling, keeping a tight reign on resource consumption therefore significantly reducing environmental impacts.Equal opportunity
At Cintra, we do not tolerate discrimination or harassment in any part of our business. We are fully committed to promotion of equal opportunities in employment. This covers any and all aspects of our company operations, how we treat those who work for and with us and how we recruit or engage others to join that community. This means that our policy covers, but is not limited to, the following:
• Pay and employment conditions
• Our recruitment process
• How we may appraise, reward, incentivise, promote, train, and commit to the continuing professional development of our workers
• Our procedures for addressing grievances and disciplinary matters
• How we end employment contracts and exit employees, including related matters, such as references for future employers
• How visitors, clients and suppliers and other key business contacts and stakeholders are treated It also means that we will ensure, as far as possible:
• full access to everyone applying for job vacancies and job opportunities with our business, and
• that all relevant decisions are made on the basis of objective criteria
Pricing
- Price
- £75 a unit an hour
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at ploveland@cintra.com.
Tell them what format you need. It will help if you say what assistive technology you use.