Social Care Institute for Excellence
Digitisation of Social Care Practice
SCIE supports Local Authorities to develop innovative new Digital Strategies, Pathways and Transformation Programmes for Social Care to improve resident experiences and outcomes, support the workforce, drive efficiencies and enable improved practice. Co-production and strength-based practice are central to our approach.
Features
- End to end digital approach and solution including cloud-based support
- Diagnostic tools
- Persona Model to understand resident pathway
- Demand modelling
- Development of business case for investment and change
- Mobilisation plan with associated benefits to all stakeholders
- Development of digital vision and forward strategy
- A financial model with supporting benchmarks and case studies
- Co-produced with Social Care teams and Residents
Benefits
- Increased efficiency and productivity
- Reduces cost pressures on Social Care
- Helps to manage increased demand on Social Care
- Helps to improve resident experiences and outcomes
- Embeds strengths based approach
Pricing
£880 to £1,600 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sciebusdevelopmentteam@scie.org.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
9 5 1 1 5 9 6 5 8 3 8 6 7 6 0
Contact
Social Care Institute for Excellence
Helen Norbury
Telephone: 02038404040
Email: sciebusdevelopmentteam@scie.org.uk
Planning
- Planning service
- Yes
- How the planning service works
- We support with the planning and redesign of processes to enable the use of digital tools in social care. This includes working with local authorities to assess the current use of technology and to build a business case for digital transformation, incorporating cloud based solutions. We work in co-production with local authority teams to plan and design solutions.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- We provide general practice training for local authority social care staff to support the adoption of digital solutions.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- We work with local authorities to test and understand their current context and the challenges and opportunities. This includes mapping and understanding the current technology landscape and capabilities and developing plans to migrate to cloud based services.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- We design and develop digital solutions through co-production with local authority teams and residents. We deploy iterative and ongoing engagement models to ensure we are best able to respond to changing needs and priorities and remain focused on quality assurance and outcomes. We benchmark against good practice from other local authorities and test our digital solutions against key Resident “personas” or segments, forecasting the impact of the proposed changes on each segment.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- We do not provide software design services. Our service only supports digital solutions for local authority social care.
User support
- Email or online ticketing support
- No
- Phone support
- No
- Web chat support
- No
- Support levels
-
We provide different levels of support including discovery and diagnostics, digital maturity assessments, development of business case, service design, roadmap to delivery and implementation of solutions.
We have different consultancy staff grades and day rates as set out in our SFIA rate card.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
SCIE has published a Carbon Reduction Plan (CRP) setting out our commitment to achieving Net Zero emissions by 2050. We have measured our baseline emissions as the reference point against which emissions reduction can be measured.
As a small organisation our baseline emissions are low and we seek to minimise our impact on the environment through: 1. Full working from home contracts, 2. Paperless environment (no printed documents, web-based only), 3. No photocopy facilities. 4. Virtual meetings for the majority of internal and external business as usual work.
Our Carbon Reduction Plan sets out the steps are taking to achieve Net Zero emissions, including: Appointing a SCIE
lead for CRP and sustainability, Maintaining a work from home first
approach to meeting and delivery, Supply chain mapping and review to work towards using the most sustainable suppliers, Reviewing our
pension funds and understanding options for employees to
invest in greener funds, Reviewing the opportunity for improved
energy efficiency and ethical equipment and recycling as contracts are renewed, Raising awareness and providing advice via our internal newsletter on improving energy efficiency and the usage at home use of renewable energy at home and Updating internal
governance to reflect in CRP.Tackling economic inequality
SCIE's Social Value Policy sets out our commitments to tackling economic inequality through increasing supply chain resilience and capacity. This includes producing a supply chain map of SCIE contractors so we can create a diverse supply chain including new businesses and entrepreneurs, start-ups, SMEs, VCSEs and mutuals.
We demonstrate collaboration throughout the supply chain, and a fair and responsible approach to working with supply chain partners including through ensuring that SCIE's sub contractors' contracts reflect social value themes and SCIE commitments.Equal opportunity
SCIE has an Equality, Diversity & Inclusion (EDI) Policy, EDI Strategy and Action Plan which set out our commitment to: Promoting a safe and inclusive working environment (internal), Promoting social justice (internal and external) and Tackling inequalities in social care (internal and external).
To meet SCIE's objective of reducing the disability employment gap we are a Disability Confidence employer and we make reasonable adjustments for employees with disabilities to support them in their role, for example through the provision of specialist equipment, We also monitor what disability related activity is delivered by contractors.
To meet SCIE's commitment of tackling workforce inequality we deliver a specific sector focused action each year as part of the EDI Policy and EDI Action Plan. We are reviewing and updating SCIE's internal policies to support in-work progression to help people, including those from disadvantaged or minority groups, to move into higher paid work by developing new skills. We have also published online an anti slavery commitment to manage the risks of modern slavery.
As well as working internally to tackle workforce inequality we also deliver external training to organisations and support to reduce inequalities in social care.Wellbeing
SCIE's Social Value Policy Strategy & Action Plan set out our commitment to supporting the health and wellbeing (HWB) of our contract workforce and influencing our suppliers and stakeholders to promote good HWB.
We have a range of initiatives, policies and approaches in place to support our workforce including:
Inclusive policies which support HWB:
o Flexible Working Policy
o Inclusive and accessible recruitment policies and processes including Disability Confident
o Retention policies, including supporting people with protected characteristics/who need reasonable adjustments due to disability/long-term health conditions.
o Health and Safety Policy
o Homeworking guidance and toolkit
o Equality, Diversity and Inclusion policies and action plan.
We have an Employee Assistance Programme providing access to 24/7 wellbeing information and guidance, counselling, an online health portal and Wisdom App.
We complete an annual staff surveys to gather perceptions of HWB at work and develop action plans in response to issues raised to ensure continuous improvement.
All staff are paid above the Real Living Wage.
All staff have an opportunity to join an affiliated Trade Union so they can access representation in relation to any issues relating to HWB.
In accordance with our procurement policies we also share our frameworks, standards and guidance with our suppliers with the expectation of alignment so they also support the HWB of their workforce.
Pricing
- Price
- £880 to £1,600 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sciebusdevelopmentteam@scie.org.uk.
Tell them what format you need. It will help if you say what assistive technology you use.