Building Condition Surveying Software

Asseticom provides building condition surveying software and life cycle costing services for the built environment. Asseticoms pioneering software is used for PFI Expiry, Life Cycle and Forward Maintenance Planning.

Our software and expertise clarifies ongoing asset management liabilities for our clients, enabling smooth facility handbacks and ongoing asset management activities.


  • Condition surveying software incorporating the latest technology
  • PFI exit support and budget planning
  • Build your own surveys in-house for bespoke Facilities Management purposes
  • Stock Condition Surveys for Asset Management
  • Data Collection Software to enable fast quality assurance
  • RICS Tech Partner accredited and other accreditations
  • Drives Life Cycle Planning decision making
  • Forward works planning enabled
  • Building condition surveys in real-time
  • Cyber Essetials Certified


  • Quickly run and manage building condition surveys
  • Real-time photographic data updates
  • Time-saving on condition survey set up
  • Data availability immediately
  • Simple and intuitive interface for surveyors and facilities managers
  • Understand compliance position and asset condition
  • Store and document evidence of mechanical, electrical and fabric assets
  • Intelligent workflow design enables fast end-to-end surveys
  • Collaborative tool which can use all asset hierarchies
  • Improved output data quality


£79 to £99 a licence a month

  • Education pricing available
  • Free trial available

Service documents

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G-Cloud 13

Service ID

9 5 1 2 1 6 1 7 5 2 8 6 1 7 9


Asseticom Dr Amir Nabil
Telephone: 07850672872

Service scope

Software add-on or extension
Cloud deployment model
Private cloud
Service constraints
System requirements
  • Android (10+) or iOS (12+) device (phone or tablet) only
  • Modern web browser (Chrome, Firefox, Edge, Safari)

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Asseticom offers in and out of hours email which can be confirmed with the buying organisation.
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
To be confirmed with the buying organisation.
Onsite support
Yes, at extra cost
Support levels
Asseticom provides levels of service ranging from a software only service to full building condition survey pre-survey set up, client liaison, survey and output life cycle cost model post survey.
Service Desk, Email, Phone and on-site support is available. Further information relating to pricing of both software services and professional services can be found in our 2022-23 Pricing Brochure document and will be confirmed with the buying organisation.
Support available to third parties

Onboarding and offboarding

Getting started
Asseticom provides a mixture of on site training and online training, this can be confirmed with the buying organisation.
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Clients are able to extract their data through a written request to Asseticom. This can be done by email.
End-of-contract process
At the end of the contract, the Client may wish to continue with the service at an additional cost. The user licencing will be able to continue and data will continue to be accessible. Should the client not wish to continue with the service, user access is terminated. The user will have the opportunity to undertake a data download if desired.

Using the service

Web browser interface
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices
Differences between the mobile and desktop service
The mobile service is used for on site data collection. The desktop service is used for survey set up and reporting.
Service interface
User support accessibility
None or don’t know
Description of service interface
The desktop CCC is used to set up surveys.
Accessibility standards
None or don’t know
Description of accessibility
Users are able to set up and issue a survey.
Accessibility testing
No interface testing with users of assistive technology.
Customisation available
Description of customisation
Customisable to the size and detail of the surveys undertaken.
Customisable with regards to the amount of Asseticom support available.


Independence of resources
Asseticoms tech stack is scalable to the needs of the business. Sufficient capacity is built into the service for large numbers of users to be accessing the service without impacting performance for others.


Service usage metrics
Metrics types
Service usage metrics such as storage statistics can be provided upon request.
Reporting types
Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Other
Other data at rest protection approach
Asseticom has no physical data storage.
Data sanitisation process
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users export their data by clicking the 'Export Data' button within Asseticoms web-based portal (called the 'Command and Control Centre' or 'CCC').
Data export formats
  • CSV
  • Other
Data import formats
  • CSV
  • Other

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Asseticom provides a 99.99% availability. If guaranteed levels of availability are not met the user is able to apply for a refund for the affected services.
Approach to resilience
This information is available upon request.
Outage reporting
Email alerts will be issued in the event of any outages.
A service dashboard will be available.

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
User defined roles within Asseticom limit the abilities of each grade of user accordingly.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
Other security governance standards
Information security policies and processes
Asseticom hold an information security and privacy policy based on ISO27001. We follow the security and privacy policies and processes and have a team that meets on a monthly basis to assess any issues and to review any vulnerability assessments.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Asseticom uses private Git repositories to track any and all changes to service components.
Changes are assessed for security impacts periodically in-house and annually using a third party.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Patches would be deployed as soon as possible following discovery.
Information about potential threats is gathered and assessed from supplier provisioned dashboard and user feedback.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Potential compromises are gathered and assessed from supplier provisioned dashboard and user feedback.

Response to potential compromises is undertaken through further internal investigation by Asseticom.

Incidents would be responded to immediately.
Incident management type
Supplier-defined controls
Incident management approach
Pre-defined processes are in place for common events.

Users can report incidents via email to the technical helpdesk or via telephone.

Incident reports are provided via email.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

Asseticom encourages business to engage in asset data collection which has additional environmental benefits in the performance of the contract including helping organisations working towards net zero greenhouse gas emissions.
Covid-19 recovery

Covid-19 recovery

Asseticom has continued to employ and hire throughout the pandemic, furloughing less than 15% of staff.
Asseticom has recently hired a new data scientist in 1Q2022 and has a growth strategy to employ up to four new hires this calendar year.
Tackling economic inequality

Tackling economic inequality

Asseticom by its very nature employs a number of subcontractors in the development of its software and in the delivery of its services. We pride ourselves on ensuring equal opportunity.
Equal opportunity

Equal opportunity

Asseticom is an equal opportunity organisation. As a company we provide flexible arrangements for our staff who either are disabled or who have disabled dependants.

We ensure that all similarly qualified employees have equal access and opportunity to all training and make reasonable adjustments in the workplace to accommodate physically challenged employees.

Asseticom also advertises new roles externally as well as internally so that anyone who meets the qualifying criteria gets the opportunity to apply.


We encourage our staff to take regular breaks and maintain a positive work/life balance.
We actively encourage communication. The communication of wellbeing needs at work is of real importance and we have mental health safety moments during team calls and provide support to members of staff where necessary.


£79 to £99 a licence a month
Discount for educational organisations
Free trial available
Description of free trial
- Full pilot survey including licences and portal
- Training session for new users on how to set up surveys, collect data and run reporting

- Bespoke life cycle modelling
- Survey project management
Link to free trial
Email to:

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.