Asseticom

Building Condition Surveying Software

Asseticom provides building condition surveying software and life cycle costing services for the built environment. Asseticoms pioneering software is used for PFI Expiry, Life Cycle and Forward Maintenance Planning.

Our software and expertise clarifies ongoing asset management liabilities for our clients, enabling smooth facility handbacks and ongoing asset management activities.

Features

• Condition surveying software incorporating the latest technology
• PFI exit support and budget planning
• Build your own surveys in-house for bespoke Facilities Management purposes
• Stock Condition Surveys for Asset Management
• Data Collection Software to enable fast quality assurance
• RICS Tech Partner accredited and other accreditations
• Drives Life Cycle Planning decision making
• Forward works planning enabled
• Building condition surveys in real-time
• Cyber Essetials Certified

Benefits

• Quickly run and manage building condition surveys
• Real-time photographic data updates
• Time-saving on condition survey set up
• Data availability immediately
• Simple and intuitive interface for surveyors and facilities managers
• Understand compliance position and asset condition
• Store and document evidence of mechanical, electrical and fabric assets
• Intelligent workflow design enables fast end-to-end surveys
• Collaborative tool which can use all asset hierarchies
• Improved output data quality

£79 to £99 a licence a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at amir@asseticom.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

951216175286179

Contact

Dr Amir Nabil
07850672872
amir@asseticom.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements:
  • Android (10+) or iOS (12+) device (phone or tablet) only
  • Modern web browser (Chrome, Firefox, Edge, Safari)

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Asseticom offers in and out of hours email which can be confirmed with the buying organisation.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: To be confirmed with the buying organisation.
• Onsite support: Yes, at extra cost
• Support levels: Asseticom provides levels of service ranging from a software only service to full building condition survey pre-survey set up, client liaison, survey and output life cycle cost model post survey. ; Service Desk, Email, Phone and on-site support is available. Further information relating to pricing of both software services and professional services can be found in our 2022-23 Pricing Brochure document and will be confirmed with the buying organisation.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Asseticom provides a mixture of on site training and online training, this can be confirmed with the buying organisation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Clients are able to extract their data through a written request to Asseticom. This can be done by email.
• End-of-contract process: At the end of the contract, the Client may wish to continue with the service at an additional cost. The user licencing will be able to continue and data will continue to be accessible. Should the client not wish to continue with the service, user access is terminated. The user will have the opportunity to undertake a data download if desired.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile service is used for on site data collection. The desktop service is used for survey set up and reporting.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The desktop CCC is used to set up surveys.
• Accessibility standards: None or don’t know
• Description of accessibility: Users are able to set up and issue a survey.
• Accessibility testing: No interface testing with users of assistive technology.
• API: No
• Customisation available: Yes
• Description of customisation: Customisable to the size and detail of the surveys undertaken.; Customisable with regards to the amount of Asseticom support available.

Scaling

• Independence of resources: Asseticoms tech stack is scalable to the needs of the business. Sufficient capacity is built into the service for large numbers of users to be accessing the service without impacting performance for others.

Analytics

• Service usage metrics: Yes
• Metrics types: Service usage metrics such as storage statistics can be provided upon request.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Other
• Other data at rest protection approach: Asseticom has no physical data storage.
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users export their data by clicking the 'Export Data' button within Asseticoms web-based portal (called the 'Command and Control Centre' or 'CCC').
• Data export formats:
  • CSV
  • Other
• Data import formats:
  • CSV
  • Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Asseticom provides a 99.99% availability. If guaranteed levels of availability are not met the user is able to apply for a refund for the affected services.
• Approach to resilience: This information is available upon request.
• Outage reporting: Email alerts will be issued in the event of any outages.; A service dashboard will be available.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: User defined roles within Asseticom limit the abilities of each grade of user accordingly.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: CyberEssentials
• Information security policies and processes: Asseticom hold an information security and privacy policy based on ISO27001. We follow the security and privacy policies and processes and have a team that meets on a monthly basis to assess any issues and to review any vulnerability assessments.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Asseticom uses private Git repositories to track any and all changes to service components.; Changes are assessed for security impacts periodically in-house and annually using a third party.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Patches would be deployed as soon as possible following discovery.; Information about potential threats is gathered and assessed from supplier provisioned dashboard and user feedback.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Potential compromises are gathered and assessed from supplier provisioned dashboard and user feedback.; ; Response to potential compromises is undertaken through further internal investigation by Asseticom.; ; Incidents would be responded to immediately.
• Incident management type: Supplier-defined controls
• Incident management approach: Pre-defined processes are in place for common events.; ; Users can report incidents via email to the technical helpdesk or via telephone.; ; Incident reports are provided via email.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Asseticom encourages business to engage in asset data collection which has additional environmental benefits in the performance of the contract including helping organisations working towards net zero greenhouse gas emissions.
• Covid-19 recovery:

  Covid-19 recovery

  Asseticom has continued to employ and hire throughout the pandemic, furloughing less than 15% of staff. ; Asseticom has recently hired a new data scientist in 1Q2022 and has a growth strategy to employ up to four new hires this calendar year.
• Tackling economic inequality:

  Tackling economic inequality

  Asseticom by its very nature employs a number of subcontractors in the development of its software and in the delivery of its services. We pride ourselves on ensuring equal opportunity.
• Equal opportunity:

  Equal opportunity

  Asseticom is an equal opportunity organisation. As a company we provide flexible arrangements for our staff who either are disabled or who have disabled dependants.; ; We ensure that all similarly qualified employees have equal access and opportunity to all training and make reasonable adjustments in the workplace to accommodate physically challenged employees.; ; Asseticom also advertises new roles externally as well as internally so that anyone who meets the qualifying criteria gets the opportunity to apply.
• Wellbeing:

  Wellbeing

  We encourage our staff to take regular breaks and maintain a positive work/life balance. ; We actively encourage communication. The communication of wellbeing needs at work is of real importance and we have mental health safety moments during team calls and provide support to members of staff where necessary.

Pricing

• Price: £79 to £99 a licence a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Included; - Full pilot survey including licences and portal; - Training session for new users on how to set up surveys, collect data and run reporting; ; Excluded; - Bespoke life cycle modelling; - Survey project management
• Link to free trial: Email to: notifications@asseticom.co.uk

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at amir@asseticom.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.