PEBBLE LEARNING LTD

myday

myday is a student portal and engagement platform allowing institutions to centralise information and target relevant content.

Features

• Integration
• Mobile
• Notifications
• Portal
• Engagement
• Audience
• Targeting

Benefits

• Publish content to multiple devices
• Integrate multiple systems into once place
• Personalised content and notifications
• Available on any device

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@pebblepad.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

951228572389138

Contact

Vikki Kenny
01952 288300
tenders@pebblepad.com

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Education
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No, our service does not have any constraints that buyers should be aware of. Planned maintenance is completed outside of normal working hours.
• System requirements: N/A

User support

• Email or online ticketing support: Yes
• Support response times: Critical – 1 Hour; High – 4 Working Hours; Medium – 8 Working Hours; Low – 16 Working Hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard support includes business hours support and a dedicated CSM. Enhanced support offers 24/5 support.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: There is a comprehensive onboarding programme which supports users with setup and configuration, training and testing and launch.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Online help and documentation is available in PDF format
• End-of-contract data extraction: All data is available in industry standard formats prior to end of contract. This can be done within the platform and additional support is available if needed.
• End-of-contract process: Standard export and download of configuration is available as standard. Any additional support to offboard including moving to another platform is chargeable.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Same functionality is available on both but some differences with presentation and push notifications.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: There is an interface for administrators to control integrations, setup and configuration and publishing content.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Platform is built to be accessible by enlisting the support of assistive technologies such as screen readers, tabulation as well as support for visual adjustments such as high contrast displays. The platform has been tested by an external 3rd party. There is also extensive testing that's been carried out by customers.
• API: Yes
• What users can and can't do using the API: There are multiple API endpoints available for the platform. These include, but aren't limited to, ability to push data in from proprietary systems (e.g. LMS, Timetabling etc.). There is also an API for notifications allowing customers to send push notifications programmatically to users. Customers can also utilise a SCIM endpoint to push identity information into the platform.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The platform is designed to be branded according to customers brand and visual identity. The front end can be extensively customised to accommodate this.

Scaling

• Independence of resources: The platform is built on a highly scalable elastic architecture allowing for auto scale up at peak demand.

Analytics

• Service usage metrics: Yes
• Metrics types: The platform captures all interactions. This includes session information such as length and time, functionality used, times of day, numbers of users and much more.
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Most of the data in the platform comes from customer services so this data is not typically needed to be exported. Images, files and other configuration can be downloaded from the platform
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Platform supports multiple formats depending on data type.
  • Documents, images, videos can all be uploaded.
  • Support for RESTful, JSON and other types of service.

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Availability is committed at 99.8%. Service credits are available as a proportion of the subscription amount for the downtime experienced.
• Approach to resilience: Data centre setup information is available on request. The platform architecture is based on a microservice architecture allowing for the platform to remain available even if one service is suffering degradation.
• Outage reporting: There is a status page available with email notifications available.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: There is also an anonymous login option.
• Access restrictions in management interfaces and support channels: Access is granted on a principle of least privilege. Customers control access within the management interface and this can be done at a user or group level.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: Our Information security governance strategy aims to align all business practices to the key principles of our ISO 27001 accreditation, and that are appropriate to our business. These are the principles are embedded into the culture of our organisation. Our information security team is team led by our specialist information security officer and supported by our CTO and Heads of IT. The team meets regularly to review our processes and the effectiveness of our ISMS and general compliance.; ; Pebble Learning Ltd has established an Information Security Management System (ISMS) aligned with our ISO 27001 accreditation. ; ; The purpose of this system is to prevent information security breaches by effectively assessing the risks and impacts of a loss of information and implementing appropriate controls so that the risks are reduced to an acceptable level. ; ; The system is designed to ensure compliance with legal requirements, the requirements of ISO 27001:2022 and any other requirements relating to information security to which the company subscribes. ; ; The system has been authorised by the senior management of the company. Support for its implementation and compliance with its procedures is a condition of employment for all employees.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Any changes to the company’s Assets that may have an impact on information security are assessed and controlled in accordance with the Change Management Procedure which is aligned with ISO 27001 accreditation. ; ; Where appropriate, the following forms may be completed: ; * Change Request Form ; * Change Risk Assessment Form ; * Change Implementation Checklist ; * Test Results Log ; ; Assignment of new access privileges and changes to access privileges are assessed and authorised using an Asset and Access Control and Review Form in accordance with the Access Control Policy.; ; All Changes are recorded and reviewed.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We monitor vendor and independent alert services to identify potential vulnerabilities. Any affecting our services are risk assessed to determine likelihood and impact of the vulnerability. Those requiring action will be patched as soon as practical. This may be immediately for high risk items or within 7 days for less significant items which require further system testing.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Server monitoring and unauthorised access monitoring provides immediate alerts for unexpected activity.; ; We follow our Security Incident Reporting and Investigation Procedure. The results of completed incident reports/investigations are recorded in a Security Incident Log. Preventive and corrective actions identified from an information security incident investigation are recorded and monitored using the Improvement Log.; ; Response times are dependent upon the severity of a compromise. In severe circumstances this would have a target time of less than 4 hours.
• Incident management type: Supplier-defined controls
• Incident management approach: Pre-defined processes and procedures are in place to deal with minor incidents. A disaster recovery plan is in place for more major incidents. ; Users can report incidents via our support desk ticketing system by phone or email.; Reports are available upon request and to any customers affected.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Joint Academic Network (JANET)

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 4%
• Between £1,000,001 and £2,500,000: 6%
• Between £2,500,001 and £5,000,000: 8%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Tuesday 5 August 2025
• What the ISO/IEC 27001 doesn’t cover: The certificates cover our business and software offered in lot 2.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 126c1d53-8842-47a5-8b73-c34869cfba94
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 5267c77b-549b-42f6-830f-28c76d38b3c6
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@pebblepad.com. Tell them what format you need. It will help if you say what assistive technology you use.