Unifii Ltd

Advolution

Advolution is revolutionising advisory services for businesses. We use our knowledge to provide you with a range of services that will improve performance through smarter processes. With over 100 years of combined experience, our IT advisory experts will be part of your transformation journey, from business change to process architecture.

Features

• Proven solutions, with an innovative edge
• Providing expertise for Programme and Project management
• Supporting customers with SIAM Strategy, Design and Implementation
• Enabling organisations to define and validate your enterprise data model
• Leveraging experienced process architects and service owners
• Target Operating Model Design & Data Quality Review
• Providing PMO support based on ServiceNow ITBM best practises
• Software systems training & culture & workplace behavioural training
• Off the shelf process packages to suit your immediate needs

Benefits

• Ensure readily available timely insights through rich analytics
• Ready-made process documentation & training material
• Understand elements of business performance that have the greatest impact
• Delivered by a SME that understands how to operationalise processes
• Delivered predominantly by a team of permanent staff, not contractors
• Client-side team, delivered & operated the processes in real life
• Expert team in place for the duration of the project
• Delivered as a service to ensure IR35 compliance
• Ensure delivery in times of demand without increasing permanent headcount

£760 to £1,750 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@unifii.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

951992558292960

Contact

Unifii
020 3961 6001
info@unifii.co.uk

Planning

• Planning service: Yes
• How the planning service works: In order to be your trusted advisors, we need to understand your business objectives implicitly.; ; From here, we will leverage our experience to present plausible options and alternative solutions that will provide the most beneficial outcome for your organisation. ; ; We do what we say we’ll do, and we’ll be honest at every stage of the process. If we don’t know the answer to a question, we are committed to finding out. Advolution ensures that the basics are executed with excellence every time.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: ServiceNow

Training

• Training service provided: Yes
• How the training service works: The training will be relevant to the service purchased and agreed with the client in advance.; The following training approaches can be used:; o Operational training – How the new process works, what it means for the business and the role that each person plays ; o Software systems training – What to do, when to do it based on your role in the new ways of working ; o Culture and workplace behavioural training – Any changes that are being introduced for how different teams, roles, authority levels interact during the lifecycle of a new process. What to do if these new standards aren’t met ; o Delivery models are varied but face to face, pre-recorded webinars, online workshops, written materials (long form and short form), LMS packages are all options
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We have a tested model for onboarding customers in cloud platforms.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Advolution has a robust QA and Performance testing methodology that has been developed through years of collectively experience.; Both aspects are built on a core testing framework that is made up of 7 elements; 1) Business Success Definition; 2) Use Case Creation and Validation; 3) Testing methodology selection; 4) Testing Design; 5) Testing execution and rework cycles; 6) Testing Reporting and Threshold Management; 7) Testing Approval; ; Leveraging a team of specialists and associates we can take complete ownership of a customer’s testing responsibilities. This can range from being part of a large scale transformation or as simple as monthly service improvement initiatives.; The delivery model is one that is built with constant communication in mind. We understand that having someone else undertaking a significant piece of Quality Assurance on a capability that you will have to consume is a large investment in trust and therefore we believe it’s important that we bring as many people on the journey with us. By engaging the team to define success and agree some base rules around performance thresholds we can help ensure we are giving leading and lagging indicators on performance so that there are no surprises.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security incident management

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Advolution has been built on the back of a successful SaaS consultancy that specialised in delivering implementation and support services for the ServiceNow platform.; Many of our Centre of Excellence service concepts have grown from those early days and we can offer a holistic service that is underpinned by technical and governance functions. In addition to our ServiceNow practice we offer support for a range of other platforms based on our customers needs including some of the most popular CRM and ERP platforms.; Support is offered through FTE resource augmentation or wholly outsourced engagements to ensure we maximise value for the customer.

Service scope

• Service constraints: There are no constraints the Buyer should know about.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Variable SLAs depending on client requirements.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Support levels: The support levels are dependent on the service purchased.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  Unifii’s cloud-based approach throughout our organisation and our affiliates, ensures we contribute to the decrease of energy usage, and also the decrease of emissions as a result of both home and remote working. Unifii does not store data in its own physical servers, but uses the shared infrastructure of our providers, Microsoft and ServiceNow, which enables to lower the energy use and carbon emissions. Unifii stores all data on the cloud and uses electronic signatures via DocuSign, reducing the use of paper and printing material.
• Covid-19 recovery:

  Covid-19 recovery

  Considering the current COVID-19 outbreak, some of the Unifii working practices have been amended over time as the situation progresses and will continue to be amended if and when needed. Unifii delivers all services remotely, in line with Government guidelines, until such time as that guideline is updated. Unifii has adjusted working practices to maximise the efficiency and effectiveness of remote working and works closely with clients to ensure the ways of working are not impacting the quality of the services delivered. From our experience, on-site representation is beneficial for initial workshop sessions, effective knowledge transfer, User Acceptance Testing (UAT), the build up to go-live and at other key phases. Unifii will deliver the bulk of the configuration and data loads remotely or from regional Unifii offices which are setup to allow for rapid configuration and team collaboration. If any on site presence is required, this is agreed at the beginning or duration of a Project with the client.
• Tackling economic inequality:

  Tackling economic inequality

  At Unifii, we believe that our staff are the next generation of industry leaders and for several years we have had a mentoring and training programme for our staff, especially our graduates and interns. Unifii is recruiting directly from the market but also supports the growth of the ServiceNow skills market by participating (and recruiting) in programmes such as the ServiceNow NextGen and having in place an annual internship and graduate recruitment programme.; ; We believe that learning the theory without applying it in the real world doesn’t help develop our people or our business. We therefore look to bring these two elements together. We ensure that staff are given access to on-the-job training, such as shadowing, coaching, support network as well as technical instructor led ServiceNow training and other non-ServiceNow related training activities. Staff are encouraged to get accreditations where possible for their new skills and all ServiceNow certifications are renewed every 6 months to be recertified for the latest product releases. Across our business, our staff hold 200+ ServiceNow certifications. ; ; Unifii is a Living Wage employer and we support the career progression of our staff accompanied by annual salary reviews. The Unifii approach to staff development and advancement can only serve to ensure that our clients are given the best possible services from a team of highly skilled and well developed consultants pulling as one for the benefit of our clients.
• Equal opportunity:

  Equal opportunity

  Unifii actively supports Equality and Human Rights legislation. Our ethos is to respect and value people’s differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. Our Grievance Procedures ensure sympathetic handling, and hopefully satisfactory resolution, for all aspects of employees concerns or dissatisfaction.; ; We believe that all decisions about people at work should be based on the individual’s abilities, skills, performance and behaviour and our business requirements. Our career guide and ways of working ensure that our consultants acquire new skills and progress constantly within their career at Unifii. Questions about an individual’s race, religion or belief, sex, sexual orientation, gender reassignment, marital status, pregnancy/maternity status or age are never relevant to our business. Issues of disability are only considered against the particular requirements of the job. Our policy must be strictly adhered to by all our team.; ; Unifii respects all religious faiths, beliefs and practices equally as they are represented within the workplace. All employees have the right, within the law, to religious freedom and to the peaceful practice and expression of their religious faith. Part of our culture is the expectation and requirement that religious groups and adherents of all faiths within Unifii should accord full respect to the religious faith, beliefs, values and practices of others, and for those who subscribe to no faith. ; ; As a business, one of our core, founding principles is that we recruit based on knowledge, experience, skills and potential – regardless of any other factors including gender, race, age and religion. Our ethos will always be one of inclusivity and pulling together as a team; supporting each other through tough times and bringing our collective strength to bear for our clients.
• Wellbeing:

  Wellbeing

  The main vehicle for delivering quality work is Unifii’s investment in developing and refining our processes and ServiceNow builds – our thought leadership. We always seek to be ahead to our clients in understanding their problems and coming up with compelling insights and solutions, through the excellence of our experience, thought processes and fact-based analyses. We ensure we have an excellent understanding of the problems our clients face and provide solutions to these problems, through outstanding production of insights and solutions in the work we do for them, to excellent interpersonal and communication skills whenever we meet and converse with our clients. ; ; Our vision to supporting our organisation’s growth is a growing, organic one and we require all our employees and affiliates to be engaged, to understand their responsibility and to be empowered to focus on serving our clients well with an innovative and value-adding service. Our ways of working demonstrate high regard for our people’s health and safety and wellbeing as well as career progression. We encourage our team to perform volunteer work and we undertake charity fundraisers as a team with activities organised by our social committee. We have provided our team with access to benefits and programmes that support their health and wellbeing (including physical and mental health) as well as soft skills training resources that strengthens their confidence and overall professional and interpersonal skills.

Pricing

• Price: £760 to £1,750 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@unifii.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.