ARDIA DIGITAL HEALTH LTD.

MyRenalCare

A transformational digital solution for Chronic Kidney Disease (renal) that puts the patient in the driving seat and; increases diagnosis, improves health outcomes, reduces waiting lists, generates more revenue and reduces costs (patient education, remote monitoring, remote care, patient initiated follow up (PIFU), virtual ward)

Features

• Remote monitoring and care
• Inbuilt laboratory results for all UK renal patients
• Patient initiated follow up
• Education content for patients including videos
• Device agnostic dialysis records
• CKD screening - creatinine and eGFR finger prick testing
• Document storage including images
• Data visualisation including graphs
• Renal care pathway redesign and implementation support
• Machine learning and automation

Benefits

• Improves health outcomes for patients
• Increases renal outpatient follow up capacity by 30%
• Clears waiting lists and more new referrals revenue
• Reduces renal outpatient follow up costs 25%
• Empowers patients to take control of their kidney disease
• More affordable for patients, less time out of work
• Reduces anxiety for clinicians with better oversight and more capacity
• Better work life balance for clinicians
• Reduces patient travel by 80% delivering against net zero

£50,000 to £300,000 a licence a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sashi.sangala@myrenalcare.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

952012795690637

Contact

Sashi Sangala
07951262420
sashi.sangala@myrenalcare.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Patients 2 working days, NHS Trusts 1 working day
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: Onsite support
• Support levels: 1. Basic Support:; - This level includes basic assistance such as access to knowledge bases, FAQs, and community forums.; - Cost: Included with the product at no additional charge.; ; 2. Enterprise Support:; - Tailored to large organizations with complex needs.; - Offers weekday support, guaranteed response times, and dedicated account management.; - May include access to a technical account manager or cloud support engineer.; - Cost: Usually negotiated based on the size and requirements of the enterprise, often priced as a percentage of the total contract value or a fixed annual fee.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: MyRenalCare can provide holistic implementation support to maximise value including:; People:; - redefining roles and responsibilities; - job planning; - training (remote or in-person with documentation); - comms; ; Processes:; - care pathway redesign; ; Performance Management:; - KPI definition; - Tracking; ; Technology & data; - configuration; - integrations; - information governance
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: When the contract ends, users of MyRenalCare can easily extract their data through our user-friendly platform. Here's how:; ; 1. Data Export Functionality: MyRenalCare provides a simple and intuitive data export feature within the platform. Users can access this feature to download their data in a format of their choice, such as CSV or JSON.; ; 2. Privacy and Security: We prioritize the privacy and security of our users' data. The data export process is designed to ensure that your information remains protected at all times. We employ encryption and authentication measures to safeguard your data during extraction.; ; 3. Guidance and Support: We understand that extracting data may raise questions or concerns. That's why we offer comprehensive guidance and support throughout the process. Our platform includes detailed instructions on how to use the data export functionality, and our support team is available to assist you if needed.; ; 4.Compliance: MyRenalCare adheres to all relevant data protection regulations, such as GDPR. Our data export process is designed to comply with these regulations, giving you peace of mind knowing that your data is handled in accordance with the highest standards of privacy and security.
• End-of-contract process: End-of-Contract Process:; ; 1. Data Management: At the end of the contract, users' data remains securely stored within the MyRenalCare system. Users may have the option to request a data export or transfer to ensure continuity of care if they transition to another healthcare provider or system.; ; 2. Contract Renewal or Termination: The healthcare provider, such as the NHS in the UK, may have the option to renew the contract with MyRenalCare for another term if they find the platform beneficial and wish to continue offering it to their patients. Alternatively, if the contract is not renewed, access to MyRenalCare services may be terminated.; ; 3. Transition Assistance: MyRenalCare may offer transition assistance to support a seamless transition if the contract is not renewed. This could include helping the healthcare provider migrate data to another platform or providing guidance on alternative solutions.; ; Extraction of data from MyRenalCare is included in the contract cost. Transitioning data from MyRenalCare to another system, especially within the healthcare sector, can involve additional costs.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: MyRenalCare is a web-app and is fully responsive allowing it to work on any device including Mobile, Tabs and laptops.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Navigation Bar at the top of the page and contains links to different pages of the app.; ; Content Area where most content of the app is displayed, including text, forms, tables, graphs and videos.; ; Buttons that users click to perform actions eg submitting a form or triggering specific action.; ; Forms where users can input data.; ; Responsive design: the interface adapts to different screen sizes providing a consistent experience across devices (desktop/smartphone/tablet/laptop).; ; Visual design elements including colors, typography, icons, and other visual cues that help users navigate the app more easily.; ; Loading Indicators and Error messages
• Accessibility standards: None or don’t know
• Description of accessibility: MyRenalCare is committed to ensuring digital accessibility for all people regardless of ability and to make sure all can access our services in a non-discriminatory way, so we can positively impact all our users lives. We aim to make our web-based apps as accessible as possible, compliant with current requirements and supported across all types of devices on a continual basis. ; ; Our ongoing development is guided by best-practice accessibility guidelines such as WCAG and ISO 30071-1. ; ; We recommend users use My Computer, My Way to customise the accessibility features already on their devices to get the most accessible experience
• Accessibility testing: MyRenalCare has been tested by ORCHA health in 2024, receiving a score of 90% including usability and accessibility.; In our ambition to optimise the usability of MyRenalCare it has been involved in an independent think aloud study, being conducted by the University of Portsmouth, we are awaiting the results and will action the recommendations. ; Other testing we have done includes: ; 1. Screen Reader Testing; 2. Keyboard Navigation Testing; 3. Color and Contrast Testing; 4. Form and Input Testing
• API: Yes
• What users can and can't do using the API: The API is not accessible to users. ; ; External diagnostic medical device providers (eg Hospital Electronic Health Records) can establish API connections using a secure Key provided by us and only on agreement with us. The purpose for these connections at present is to share data automatically (eg lab results or patient reported data), and this can happen bi-directionally.; ; Users cannot make changes via the API.; ; As noted, only approved list of API key holders can access APIs.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: 1. Scalable Infrastructure: We maintain a scalable infrastructure on Cloud that can dynamically adjust resources based on demand. ; 2. Load Balancing: We use load balancing techniques to distribute incoming traffic evenly across multiple servers or resources. ; 3. Resource Allocation: We allocate resources based on priority and usage patterns, ensuring that critical functions and high-demand features receive sufficient resources to operate smoothly.; 4. Performance Monitoring: We continuously monitor the performance of the platform and individual services to identify any bottlenecks. ; 5. Capacity Planning: We conduct regular capacity planning exercises to forecast future demand and ensure that sufficient resources are available

Analytics

• Service usage metrics: Yes
• Metrics types: MyRenalCare provides service usage metrics to track how the platform is being utilized. These metrics can include data on patient engagement, activity levels, usage patterns, and more, helping healthcare providers evaluate the effectiveness of the platform and optimize its usage for better patient outcomes.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export their data from MyRenalCare by accessing the data export feature in the platform's settings. They choose the data they want to export, select the format (such as CSV or JSON), initiate the export process, and then download the exported data file once it's ready.; ; They can also do this by contacting support team.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • Tabs
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We provide a 99.9% uptime guarantee. This means that for any given month, while unlikely, it is possible that MyRenlaCare may experience an average downtime of up to 2678 seconds excluding scheduled maintenance. If an outage exceeds a cumulative of 2678 seconds in a month, we will credit 2% of the your base monthly recurring fee for the affected account, per hour of downtime.; ; The total credit allowance per month is capped at 100% of that months monthly recurring fee for the affected account.; ; You must notify us via opening a support ticket indicating that you wish to pursue your rights as guaranteed by this SLA within 10 days of the incident to be eligible for credit.; ; This guarantee covers MyRenalCares internal infrastructure including application and database servers, routers, switches, the cables connecting them, and connectivity to our backbone providers. This guarantee does not cover email delivery.; ; MyRenalCare is not required to provide SLA-guaranteed services or credits to customers who are in default of their contractual obligations.
• Approach to resilience: MyRenalCare runs in the cloud with multiple layers of redundancy. There are multiple live back-ups and archives spread across 2 data centres.
• Outage reporting: We have a live system uptime monitor dashboard that is available to clients.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
• Other user authentication: End user accounts are confirmed by an administrator user and authentication credentials (eg NHS number) are matched to official NHS records.
• Access restrictions in management interfaces and support channels: The management interface is protected by multi factor authentication and managed by the CSO.; ; Support channels include email, support ticketing, and telephone and is managed by the CSO.
• Access restriction testing frequency: At least once a year
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Harrison & Miller Assurance Services
• ISO/IEC 27001 accreditation date: 02/03/2024
• What the ISO/IEC 27001 doesn’t cover: Software development processes. Software is evaluated and certified to ISO 27001 before deployment.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: At MyRenalCare, we adhere to a comprehensive set of information security policies and processes to safeguard our systems, data, and users. Here's an overview:; ; 1.Information Security Policies:We have a suite of information security policies covering areas such as data protection, access control, password management, incident response, and compliance with regulatory requirements (e.g., GDPR, DPA). ; ; 2.Reporting Structure:Our reporting structure for information security involves a Chief Information Security Officer (CISO) responsible for overseeing the implementation and enforcement of security policies and processes. This individual reports to executive leadership and is often supported by a dedicated security team.; ; 3.Policy Compliance:We ensure policies are followed through a combination of measures:; ; -Training and Awareness: to educate employees about security policies, best practices, and their responsibilities.; ; -Access Controls: and permissions to restrict access to sensitive data and systems only to authorized personnel.; ; -Monitoring and Auditing: systems, networks, and user activities to detect and respond to security incidents, policy violations, or anomalies.; ; - Regular Assessments: audits, and reviews to assess compliance with policies, identify gaps or weaknesses, and prioritize remediation efforts.; ; -Enforcement and Accountability:through disciplinary measures for violations, ensuring accountability at all levels of the organization.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration Management:; We maintain a detailed inventory of all service components, utilizing version control for configuration files and documentation. Automated provisioning tools ensure consistency, and comprehensive documentation aids troubleshooting and team collaboration.; ; Change Management:; Changes undergo thorough risk assessment, including security impact analysis. Testing in staging environments ensures reliability, and post-deployment monitoring detects anomalies. Our formal change request process involves stakeholder review, auditing, and incident response protocols to maintain service stability and security.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: 1.Threat Assessment: We monitor security advisories, vulnerability databases, and threat intelligence feeds to identify potential threats to our services.; 2. Vulnerability Scanning: Regular scans identify vulnerabilities in our systems, applications, and dependencies.; 3. Risk Prioritization: We assess the severity and impact of vulnerabilities to prioritize patching.; 4. Patch Deployment: Critical vulnerabilities are patched promptly after testing in non-production environments.; 5. Change Control: Patch deployment follows our formal change management process to minimize disruptions.; 6. Monitoring and Response: We continuously monitor for suspicious activity and respond swiftly to security incidents.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: 1. Continuous Monitoring: of our systems and networks to detect and respond to security threats in real-time.; 2. Log Management: from various sources, including network devices, servers, applications; 3. Intrusion Detection and Prevention: (IDPS) to monitor network traffic for signs of malicious activity; 4. Endpoint Security: to monitor and protect individual devices from malware, unauthorized access, and other security risks.; 5. Security Information and Event Management (SIEM): to aggregate, correlate, and analyze security event data from multiple sources; 6. Incident Response: procedures in place to guide our response to security incidents; 7. Regular Security Audits and Assessments
• Incident management type: Supplier-defined controls
• Incident management approach: 1. Pre-defined Processes: We follow established procedures for incident identification, classification, response, and resolution, based on industry best practices ITIL .; ; 2. Incident Reporting: Users can report incidents via email or phone; ; 3. Incident Response: Our team assesses and responds to incidents based on severity, coordinating with internal teams or external experts as needed.; ; 4. Communication: We maintain transparent communication with stakeholders throughout the incident, providing regular updates and incident reports.; ; 5. Post-Incident Analysis: After resolution, we conduct a post-incident analysis to identify root causes, lessons learned, and improvement opportunities.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  MyRenalCare significantly aids in the global fight against climate change by spearheading a transition towards sustainable healthcare practices. The platform's innovative approach drastically reduces the carbon footprint associated with traditional healthcare delivery systems. By embracing telemedicine and remote patient monitoring, MyRenalCare eliminates the need for unnecessary physical healthcare visits, by replacing them with 100% virtual consultations. Patients can now be remotely monitored and cared for from the comfort of their own home. This significantly reduces greenhouse gas emissions from patient travel. Independent life cycle analysis by the University of Manchester has shown MyRenalCare reduces outpatient follow up appointment travel by 80%.; ; Independent life cycle analysis has also shown that use of MyRenalCare is less energy intensive than phone or video calls, further reducing green gas emissions. ; ; MyRenalCare improves patient outcomes by diagnosing chronic kidney disease earlier with it’s game changing finger-prick creatinine and eGFR test, makes patients more engaged in their own condition management, provides more data to make both better decisions and faster interventions. This combined helps to significantly slow the progression of CKD and significantly delay or even eliminate the need for renal replacement therapy (dialysis). A patient on dialysis uses 18,000 litres of water per year, therefore by helping to slow the progression of CKD, MyRenalCare dramatically reduces water consumption and the impact on the environment.; ; Beyond individual patient care, MyRenalCare contributes to broader environmental sustainability goals by reducing overall healthcare-related carbon emissions. By embracing digital health solutions, healthcare organizations can significantly reduce their environmental impact and align with global efforts to combat climate change.

  Tackling economic inequality

  Patients with Chronic Kidney Disease who are socio-economically deprived have faster rates of disease progression, higher risk of Cardio Vascular Disease and premature mortality. Chronic Kidney Disease is significantly under-diagnosed, particularly amongst socio-economically deprived populations. MyRenalCare’s mobile, point of care, finger prick test for creatinine and eGFR is a game-changing capability for diagnosing chronic kidney disease that enables testing to be taken to high risk and hard to reach populations such as the socio-economically deprived communities and increase detection.; ; MyRenalCare enables care to be delivered remotely reducing the cost for patients by reducing the costs of travel to traditional face to face appointments (reduces travel 80%) and minimizing the time patients need to take out of work and lost earnings.; ; MyRenalCare is also passionate about educating patients about their disease and treatment strategies so they can be empowered to take control and slow the progression of their disease. We provide animated education video content with sub-titles making education much more accessible to all.; ; Furthermore independent health economics has shown MyRenalCare reduces the cost of outpatient follow up appointments by 25%. This saving can be reinvested to further help address economic inequalities.

  Equal opportunity

  MyRenalCare serves as a cornerstone in fostering equal opportunity within chronic kidney disease (CKD) care by actively addressing disparities in access to healthcare services. The platform is especially pivotal in mitigating the disproportionate impact of CKD among minority groups, including Black and Asian communities, who are more likely to progress faster to towards kidney failure and are less likely than white people to receive a kidney transplant and often face barriers to accessing quality care.; ; By providing remote monitoring, communication, and educational resources, MyRenalCare ensures equitable access to vital healthcare services regardless of geographic location or socioeconomic status. This means that individuals residing in underserved areas, where healthcare facilities may be scarce or poorly staffed, can still receive comprehensive CKD care and support through the platform.; ; Furthermore, MyRenalCare is committed to promoting cultural sensitivity and inclusivity in healthcare delivery. The platform offers multilingual support and culturally relevant resources to cater to diverse patient populations, ensuring that language or cultural barriers do not hinder access to essential care and information.; ; Through MyRenalCare's collaborative care model, patients, caregivers, and healthcare providers can actively engage in shared decision-making and personalized care planning. This patient-centered approach empowers individuals to take control of their health and well-being, regardless of their background or circumstances.; ; By leveling the playing field and bridging gaps in healthcare access, MyRenalCare not only improves health outcomes for marginalized communities but also contributes to broader social equity goals. By addressing systemic inequalities in healthcare delivery, MyRenalCare serves as a catalyst for positive change, paving the way for a more inclusive and equitable healthcare system for all.

  Wellbeing

  "MyRenalCare serves as a cornerstone in promoting patient wellbeing by offering comprehensive digital healthcare solutions for individuals managing chronic kidney disease (CKD). By empowering patients to take an active role in their care journey, MyRenalCare fosters a sense of empowerment, control, and improved quality of life.; ; MyRenalCare enables more patients to be diagnosed earlier giving them a better opportunity to slow the progression of their disease. We help patients realise this opportunity by: educating them with accessible and comprehensive education content, engage them with self-monitoring and empower them with direct access to their clinical team as and when they need. ; ; Through MyRenalCare's suite of tools and resources, patients gain access to invaluable support for monitoring and managing their condition. From real-time tracking of vital signs and symptoms to personalized treatment plans and medication reminders, MyRenalCare equips patients with the tools they need to stay on top of their health and make informed decisions.; ; Furthermore more data is available enabling more informed and better decision making. MyRenalCare facilitates continuous monitoring and seamless communication and collaboration between patients and healthcare providers, enabling timely consultations, follow-ups, and adjustments to treatment plans as needed. This continuous engagement fosters a supportive care environment, reducing feelings of isolation and uncertainty often associated with chronic illnesses like CKD.; and continuous monitoring enables faster interventions promoting better health outcomes. ; ; By promoting proactive self-care and engagement, MyRenalCare not only improves physical health outcomes but also enhances overall wellbeing and quality of life for patients living with CKD. By empowering individuals to take control of their health, MyRenalCare fosters a sense of empowerment, resilience, and optimism, leading to improved mental and emotional wellbeing.

Pricing

• Price: £50,000 to £300,000 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sashi.sangala@myrenalcare.com. Tell them what format you need. It will help if you say what assistive technology you use.