Adarma Ltd

Security Software Services - Splunk, Sentinel, Crowdstrike, SentinelOne, Tenable, Cribl, Qualys

Log aggregation platforms that transform data into operational intelligence. It enables organisations to search, analyse, monitor, visualise and act on massive streams of data generated by websites, applications, networks, mobile and other devices. Applications include IT Operations & Service Intelligence, Security & Compliance, and Big Data Analytics.

Features

• Analyse machine data from systems with a variety of formats
• Monitor performance of network infrastructure against service level agreements
• Reduce legacy software and application costs with realtime network intelligence
• Provide effective security compliance and reduce costs
• Detect and reduce internal and external cyber threats
• Understand and anticipate users needs, and proactively monitor
• Increase security and network management assets productivity
• Consolidate capabilities, reducing platform and application specific tools
• Analyse ‘big data’

Benefits

• Fraud and cyber threat detection analysis
• Big Data analytics, machine data from internet/internal network
• Real time analysis for operational intelligence and business reporting
• Information assurance and security analysis including advanced /persistent threats
• Monitor and ensure compliance issues
• Monitor performance against Service Level Agreements
• Monitor non-heterogeneous networks with unpredictable formats
• Monitor Logistics RFID and logistics databases machine data (HUMS)
• Monitor and manage internet of things including SCADA data

£740 to £2,380 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at derek.macluskey@adarma.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

952160799500174

Contact

Derek Macluskey
07929 738513
derek.macluskey@adarma.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: These services can be used in conjunction with our other services:; Adarma Operations Centre (SOC), and Splunk Design, Implementation, and Analytics Support Services
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Depend on the prioirity of the case. Response times range from 30 minutes to two business days.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Adarma can provide 24/7, Extended weekday (7am-7pm) or standard working hours support (9am-5pm) either onsite or remotely. Costs will vary dependant on the hours of service required and SLAs agreed. SLAs will be agreed for all support services.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: - Onboarding service is included at an additional cost; - User documentation is available; - Online training is available
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Website
• End-of-contract data extraction: Via the usual reporting, data presentation and API facilities that the service offers.; ; Export to cloud based storage (i.e S3 or other supported service)
• End-of-contract process: The off-boarding process is invoked to close user accounts and remove customer data from the service. No additional cost is incurred for this.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Splunk Mobile Access gives you a powerful way to view, analyze, and share Operational Intelligence – anywhere, anytime – using Apple iOS or Android mobile devices. Tailored alerts and views allow managers to track and act on key performance indicators and enable front-line administrators to monitor and investigate their operational status from any location.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Dependent upon the software e.g. Splunk has standard service interface.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Conducted by the service interface provider
• API: Yes
• What users can and can't do using the API: Dependent upon the software. e.g. the Splunk Cloud REST API provides methods for accessing every feature in our product.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Adarma offer an agile and customisable platform which can be altered to meet a wide range of business needs. Permissions to do so is managed on a role/user based level

Scaling

• Independence of resources: Adarma provide a range of services with enterprise-scale, using cloud scaling technologies to maintain service levels.

Analytics

• Service usage metrics: Yes
• Metrics types: Various service metrics are supported as all platform logging events are exposed via the search interface. Examples are: Number of searches, events of interest, alerts, emails, users logins, system performance, system compliance, PII data audit, etc.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Splunk, Microsoft, CrowdStrike, Cribl, SentinelOne, Tenable, Qualys

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Via the usual reporting, data presentation and API facilities that the service offers
• Data export formats: Other
• Other data export formats: Raw Text
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Text
  • Windows Event Logs
  • Any other machine data format

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 100%
• Approach to resilience: Adarma offer enterprise-scale service using cloud scaling technologies to maintain service levels
• Outage reporting: Public dashboards,; APIs,; Email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
• Access restrictions in management interfaces and support channels: Splunk offers role-based access to correctly restrict users' access to data
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 01/05/2024
• What the ISO/IEC 27001 doesn’t cover: Third party security
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Control procedures in accordance with ISO 27001 in order to protect the company and our clients from financial and repetitional risk. ; ; All members of staff must:; • Understand their responsibilities; • Recognise where our security policies impact use of devices; • Report Security Incidents and Weaknesses according to proceedure; • Have awareness of the management controls that are in place; • Undergo Security Management training upon joining and complete a refresher each year; ; Our Core Information Security Team comprises:; • Management Team; • Operational Security Function; • Internal Audit/Project Management Function

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The configuration and change Managent Process is published online in the following links; https://www.splunk.com/en_us/legal/terms/splunk-cloud-service-support-terms.html and https://www.splunk.com/pdfs/legal/Splunk-Support-Agreement-101.pdf
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The vulnerability Managent Process is published online in the following links; https://www.splunk.com/en_us/legal/terms/splunk-cloud-service-support-terms.html and https://www.splunk.com/pdfs/legal/Splunk-Support-Agreement-101.pdf
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Monitoring Process is published online in the following links; https://www.splunk.com/en_us/legal/terms/splunk-cloud-service-support-terms.html and https://www.splunk.com/pdfs/legal/Splunk-Support-Agreement-101.pdf
• Incident management type: Supplier-defined controls
• Incident management approach: Incident Managent Process is published online in the following links; https://www.splunk.com/en_us/legal/terms/splunk-cloud-service-support-terms.html and https://www.splunk.com/pdfs/legal/Splunk-Support-Agreement-101.pdf

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our commitment to protecting cyber resilience is only matched by our commitment to preserving the world we call home. Recognising the urgency of the climate crisis and leading by example we are making a commitment to become carbon neutral by 2025 and carbon net zero by 2045, in line with the Scottish Government’s target.; As for operational excellence, we remain focused on securing the integrity of our supply chain by cooperating with partners who are committed to sustainability, diversity and inclusion. We believe partnerships are critical to helping us make progress in these areas beyond our operational control.; To benchmark ourselves and learn from other companies in our industry, we are working with EcoVadis, one of the world’s largest and most trusted providers of business sustainability ratings, to determine where we are and where we want to be.

  Covid-19 recovery

  Adarma offer a hybrid working model to provide a balance between at home and office working, and to help manage the impacts of COVID-19 on our clients and on our team. Our 24x7 managed services operation is underpinned by remote working as part of our pandemic response. ; We are committed to offering support for employees to ensure they have a comfortable and productive workspace when they chose, or are required, to work from home.; We have a designated Pandemic Response Team made up of key stakeholders in the company who are responsible for monitoring and responding as appropriate. All related communications, guidelines and useful supporting material are maintained centrally so that our staff can keep up to date with current guidance and the support available.

  Tackling economic inequality

  To address the cyber skills gap, we are developing new partnerships with schools, universities and organisations such as Skills Development Scotland to encourage more to consider a career in cybersecurity. We aim to raise awareness of the cybersecurity industry and create a graduate development programme to help foster early careers in cyber.; As a cyber security services provider, Adarma maintain a commitment to protect the confidentiality, integrity and the availability (CIA) of its data and systems. As Adarma operate to high ethical standards, we expect all suppliers to adhere to similar principles regardless of the nature of services provided to mitigate and manage cyber security risks. Our robust supplier assurance policy helps to ensure the protection of Adarma’s assets, our client's data and information, and our staff.

  Equal opportunity

  Our goal is to empower everyone’s access to equal opportunities, no matter who they are or their background. We are passionate about recruiting from a wider talent pool and prioritise people and their potential, not necessarily for their CV.; We have partnered with the Prince’s Trust to launch our ‘Get Started in Cybersecurity’ programme, a skills development initiative aimed at helping disadvantaged young people pursue a career in cyber.; Adarma is a proud signatory of the Armed Forces Covenant. By formally pledging our support for the armed forces community, we recognise the value service personnel, both regular and reservists, veterans and military families contribute to our business and country. ; We are a member of the Neurodiversity in Business (NiB) industry forum to support the participation of neurodivergent individuals in the workplace.

  Wellbeing

  Adarma pride ourselves in putting an emphasis on the holistic wellbeing of our People. This is reflected in the Employee Value Proposition that provides employees with a complete set of offerings to promote mental, physical and financial well-being. Regular reviews are undertaken to ensure offerings are used and refreshed. ; ; People are core to our business and we offer a range of benefits and support systems. This includes wellbeing support tools and programmes, including our mental wellbeing app, an external employee assistance programme, and a range of staff trained as mental health first aiders. Equally, we have staff who work within flexible arrangements, be it reduced hours, hybrid or remote working.; We also offer competitive benefits, including private healthcare, a competitive pension scheme, staff recognition and bonus programmes, cycle-to-work and tech purchasing schemes and many others.

Pricing

• Price: £740 to £2,380 a unit a day
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at derek.macluskey@adarma.com. Tell them what format you need. It will help if you say what assistive technology you use.