DIGIBLU UK LIMITED
AI
We help companies get their data, people and processes ready for AI, with a secure, cloud-based digital infrastructure that allows clients to build new features to service their customers. We work with clients to allow them to reimagine their services through AI to provide greater growth, efficiency and resilience.
Features
- Generative AI will be transformative to our clients' companies
- Preparation of clients' data readiness to adopt AI
- We allow clients to innovate securely with Large Language Models
Benefits
- Aligning data strategy to business goals
- Reduce operating costs to improve margin
- Support data-driven decision making
Pricing
£300 to £30,000 an instance a year
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
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Framework
G-Cloud 14
Service ID
9 5 2 5 0 3 5 5 4 4 5 7 3 5 9
Contact
DIGIBLU UK LIMITED
Martin McCloskey
Telephone: +447850561470
Email: martin.mccloskey@digiblu.com
Planning
- Planning service
- Yes
- How the planning service works
- Most of our engagements start with a brief AI-enabled Opportunity Assessment led by our consultants. The output of this review is a data-rich readiness assessment of targeted areas of the business to benefit from the deployment of AI tools
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- Our training is geared towards the specific services our clients take. We can provide on-site or remote training for bespoke programmes
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- This will be assessed during the engagement and as part of our initial Opportunity Assessment (OA). The output from the OA will provide insight into the task required to migrate to - or between - cloud services
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- As a ISO 9001, 27001 accredited company we follow standard assurance and testing performance protocols
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by a third-party organisation
- How the support service works
- We have a range of managed services to support our clients' post-implementation and production service. This includes process control and human-supported fixes as well as first and second line support to clients for our supported software products
Service scope
- Service constraints
- The only constraints we have is that we provide services for only the software products that we re-sell
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Response within 2 hours on a Monday to Friday basis as standard with extended hours and weekend service available as additional cost item if required by customers.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
- We have tested a number of assistive technology providers and in some cases are happy to use the preferred technology of our own clients
- Support levels
-
We provide UK office hours support for our managed services and can provide up to 24/7 if clients require it and are prepared to fund the additional cost.
We have a number of technical account managers that we assign dependent upon requirement
Resellers
- Supplier type
- Reseller (no extras)
- Organisation whose services are being resold
- Altron
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- CDL Services
- ISO/IEC 27001 accreditation date
- 29/09/2023
- What the ISO/IEC 27001 doesn’t cover
- No caveats applied
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
DigiBlu is committed to reducing its carbon emissions over time with the objective of achieving Net Zero carbon emissions by 31 December 2030.
DigiBlu makes its Net Zero pledge in support of the UK Government’s commitment that, with effect from 30 September 2022, “In-Scope Organisations” are required to monitor their carbon emissions’ output and comply with effective carbon reduction targets. In Scope Organisations comprise all Central Government Departments, their Executive Agencies and Non Departmental Public Bodies which, along with their suppliers of goods and or services through
Crown Commercial Services (“CCS)” framework agreements, are required to comply with the UK Government’s Carbon Reduction targets.
Digiblu is pleased to report that the number of people engaged in the business has increased by 66% in the period from 2022 to 2024. Had DigiBlu continued to generate tCO2e as a linear increase from the 25 tCO2e generated in 2022 this would have increased the tCO2e forecast to be generated in 2024 to 42 tCO2e. We are pleased to report that the forecast tCO2e which will be generated by DigiBlu during 2024 will only have increased from 25 tCO2e to 38 tCO2e. This represents a reduction on tCO2e per person engaged in the business from 1.41tCO2e to 1.28 tCO2e. This represents a reduction of 9% per worker due to the Company’s focus on reducing its overall carbon production forecast for the year ending 31 December 2024.Tackling economic inequality
All our staff are paid well above Minimum Wage and we provide comprehensive "upskilling" to all our employees so that we develop their careers with the Company and provide them with commensurate salary increases as their contribution increases. All our staff are remunerated well in advance of this minimum standard.Equal opportunity
We are an Equal Opportunity employer and have both disabled and ethnic minority members of our diverse full time employee workforce.
Our Board of Directors monitors progress with inclusion and development of all our workforce to increase their opportunities to grow within the Company.Wellbeing
We are an empathetic employer as well as providing staff access to paid counselling and other healthcare benefits across the board
Pricing
- Price
- £300 to £30,000 an instance a year
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at martin.mccloskey@digiblu.com.
Tell them what format you need. It will help if you say what assistive technology you use.