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ADNAAN QURESHI MEDICAL LTD

NewcastlePROMs

Provider of cloud hosted bespoke digital (SMS and webform) based patient engagement and followup services to healthcare organisations including the NHS.

Features

  • SMS patient contact
  • accessible mobile optmised webforms
  • red flag patient action lists and alerts
  • digital PROMs collection
  • automatic analytics and reporting / business intelligence
  • AI derived insights into free text data
  • automated GMC patient feedback for consultants
  • patient sms communication tool
  • automatic 2 way language translation of free text
  • 256 bit encryption of sensitive data

Benefits

  • automate patient followup data collection
  • gain meaningful insights into PROMs data
  • track custom KPIs over time
  • gather data for QI projects
  • demonstrate post discharge patient support and care
  • identify areas for clinical improvement
  • access from any web connected device
  • get multi channel alerts for patients potentially at risk

Pricing

£5,000 to £15,000 a unit

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at admin@newcastleproms.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 5 2 7 0 7 3 5 3 6 8 5 6 2 1

Contact

ADNAAN QURESHI MEDICAL LTD adnaan qureshi
Telephone: 08008611363
Email: admin@newcastleproms.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Nil
System requirements
Internet connected device

User support

Email or online ticketing support
Email or online ticketing
Support response times
24 hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Website has accessibility features including font, colour, contrast adjustments.
Web chat accessibility testing
None
Onsite support
No
Support levels
Standard SLA available. Support is included in all subscriptions.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Initate an enquiry which will be followed up. a period of free consultancy with us will be required to understand the client's needs. we then quote, build, test and deploy the application and can provide training if required.
Service documentation
No
End-of-contract data extraction
Users can delete their own data using admin level account(s) provided to them. we can be instructed to delete data if required.
End-of-contract process
Client is offered a renewal quotation. a period of grace is available.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None - some features such as charts and dashboards are less well suited to smaller screens but will function.
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
API access to a client's data can be set up. All data held for the client can be accessed.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Each client has a unique application built to their exacting requirements. ongoing changes can be made to applications.

Scaling

Independence of resources
Multiple clients applications run on the same dedicated infrastructure. Individual client applications are built with resource demands in mind and demands of one client do not impact other clients in any noticeable way. We do not experience high resource utilisation during routine use of the platform by multiple clients.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
Never
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Users can export and download their own data on demand using the platform
Data export formats
  • CSV
  • Other
Other data export formats
Pdf
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
95% availability. SLA available on request
Approach to resilience
Available on request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Web application firewall limiting access by gelocation.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
Less than 1 month
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Less than 1 month

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essentials
Information security policies and processes
Available on request

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Regular security updates to third party dependencies
Vulnerability management type
Undisclosed
Vulnerability management approach
Active monitoring of newly found vulnerabilities as well as receiving email alerts from dependencies. Updates are tested and deployed as soon as possible and within 5 days.
Protective monitoring type
Undisclosed
Protective monitoring approach
Available on request
Incident management type
Undisclosed
Incident management approach
Incidents can be reported via phone, email, or online.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

Digital PROMs and feedback can significantly reduce the amount of paper based processes undertaken in healthcare sectors.

Pricing

Price
£5,000 to £15,000 a unit
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at admin@newcastleproms.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.