NAMOS SOLUTIONS LTD

Namos Solutions HESA Submission Application (SaaS Licence)

Namos eNsure®, a cloud-based HESA submission solution that builds, validates, and submits staff returns directly from your Human Capital Management solution. Includes validation of 130+ HESA rules; mapping, auto-fixes; audited corrections. Deployable standalone or embedded within HCM with SSO. Built on Oracle technology and hosted on OCI for secure scalability.

Features

• Builds HESA staff return within minutes using intuitive interface
• Validates data using 130+ HESA business and exception rules
• Auto-fixes data issues with toggleable corrective rule options
• Data mapping and modelling into HESA-defined data schema
• Fully audited manual correction interface for data quality
• Integrates with any HCM system using secure data connectors
• Supports SSO and secure authentication for user access
• Hosted on OCI with enterprise-grade security controls
• Namos ISO27001 certified governance and security management
• CE+ accredited assurance for secure cloud delivery

Benefits

• Removes heavy lifting of building and validating HESA returns
• Ensures accurate submissions with automated validation and fixes
• Reduces risk of non-compliance and submission rejection
• Faster HESA return completion, saving time and resource
• Improves data quality through mapping, validation and auditing
• Works with any HCM system, avoiding vendor lock-in
• Secure SSO access reduces credential risk and user friction
• Protects data with OCI security and Namos ISO27001 controls
• CE+ accreditation assures secure cloud delivery and governance
• Supported by Namos HEI, HCM and HESA subject matter experts

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@namossolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

952782851287930

Contact

Paul Kavanagh
0845 299 6220
sales@namossolutions.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  Human capital management

  • Core Human Resources Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Oracle Fusion Cloud Applications (SaaS).
• Cloud deployment model: Public cloud
• Service constraints: Mandatory Oracle updates for the underlying technology stack. These updates include bug fixes and security updates which cannot be skipped.
• System requirements: Source Data System

User support

• Email or online ticketing support: Yes
• Support response times: According to SLA for the varying Priority levels within the contract.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Our Service Desk provider implements inclusive design for digital products, with a methodology that enables all users access to this content and honours the full range of human diversity. New software releases and any updates to the Service Desk will adhere to the latest WCAG standards where they design and test with real users to gather diverse perspectives.
• Onsite support: Yes, at extra cost
• Support levels: Namos offers flexible managed support services, with the level of service tailored and agreed with each customer through a component-based service model. Services are delivered by a dedicated team, including a named Service Delivery Manager (Technical Account Manager) and supporting Service Analysts (Cloud Support Engineers).; ; Namos provides Service Level Agreements (SLAs) covering both Incident Response Time and Incident Resolution Time for issues encountered during service operation.; ; Incidents are logged, categorised and prioritised in accordance with an ITIL-aligned impact and urgency matrix. The resulting priority level determines the applicable response and resolution targets, as agreed with the customer.; ; SLA measurement operates during standard service hours of 08:30 to 17:30, Monday to Friday, excluding English public holidays.; ; Service credits are not offered as part of this service.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: To help users start using our service, we provide a comprehensive training program that can include both onsite and online training sessions. Our approach is tailored to meet the specific needs of different user groups, including end-users, Superusers, and Subject Matter Experts (SMEs). ; For onsite training, we offer face-to-face sessions at the client's location, using suitable rooms with the necessary equipment such as PCs, laptops, projectors, and screens. These sessions are typically conducted in a classroom setting, where our consultants provide presentations, on-system demos, and hands-on exercises to ensure that users are comfortable using the system. In addition to onsite training, we also offer online training sessions via virtual classrooms, using platforms such as Microsoft Teams. These sessions are designed to be interactive, with live presentations, demos, and Q&A sessions, allowing users to ask questions and clarify any doubts they may have. We also provide recordings of these sessions for future reference and for new joiners to access. To support user adoption and knowledge transfer, we have a catalogue of learning resources, including training session recordings, supporting documentation, and User Manuals, which are tailored to the client's specific setup.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Namos would provide a dumpfile from the Oracle Database which would contain an extract of all customer data.
• End-of-contract process: The customer data would be exported from the underlying Oracle Database and provided for the customer to retrieve from a protected shared folder location. This time would be charged at the standard Namos day rate and typically one day.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Oracle technology is designed with both Desktop and Mobile in mind. In essence, the desktop version delivers a rich, full-featured web app, while the mobile version (especially with PWA features) focuses on optimised, touch-friendly interfaces and offline capabilities. Our offerings functionality remains the same between the two versions.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: No
• Customisation available: Yes
• Description of customisation: Users of the application can add new mappings and validations through the front end, and each year Namos update the application to cater for the new HESA rules.

Scaling

• Independence of resources: Oracle Cloud Infrastructure (OCI) guarantees users aren’t affected by other users’ demand through various means. Everything is designed to avoid “noisy neighbour” issues common in other clouds by:; • Physical and logical tenant isolation; • IAM governance and identities per compartment; • Compartment‑level quotas to prevent resource starvation; • Fault‑independent availability domains; • Network isolation with dedicated VCNs; • Always‑on security controls and auditing; • DR architecture that minimises shared contention; Each customer will receive their own dedicated OCI tenancy.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Oracle Corporation Inc

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: The application supports exporting of data through the user interface.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • XLSX
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: HESA is hosted and operated within the Oracle Cloud Infrastructure. Oracle provides availability guarantees of at least 99.95% during any calendar month.; ; Namos provides Service Level Agreements (SLAs) covering both Incident Response Time and Incident Resolution Time for any issues encountered during service operation.; ; Incidents are logged, categorised and prioritised in accordance with an ITIL-aligned impact and urgency matrix, with the resulting priority determining the applicable response and resolution targets, as agreed with the customer.; ; SLA measurement operates during standard service hours of 08:30 to 17:30, Monday to Friday, excluding English public holidays.; ; Service credits are not offered as part of this service.
• Approach to resilience: Oracle Cloud Infrastructure (OCI) is designed with resilience as a core principle, focusing on fault isolation, redundancy, and automated recovery. At a regional level, OCI regions are composed of multiple Availability Domains (ADs) - physically separate data centres with independent power, cooling, and networking. This design ensures that a failure in one AD does not impact others. Many OCI services are inherently regional, meaning they automatically replicate data and operate across multiple ADs to provide high availability.; Within each Availability Domain, OCI uses Fault Domains, which are logical groupings of hardware and infrastructure. Customers can distribute instances across fault domains so planned maintenance or hardware failures do not take down all instances of an application at once. OCI networking is built on a flat, non-blocking architecture that avoids single points of failure, supporting fast failover.; From a data perspective, OCI provides built in resilience through features: block volume replication, Autonomous Database self-healing, and Object Storage durability through multi-copy data protection.; Oracle’s data centre setup complements this design. Each data centre is physically isolated, with redundant power feeds, backup generators, multiple network paths, and strict operational separation. Regions can also be paired geographically, enabling cross region disaster recovery and business continuity.
• Outage reporting: OCI reports (and updates) outages primarily through its Status service, plus targeted customer communications when the issue is tenancy specific. ; The OCI Status Dashboard provides information on real-time and historical outages. OCI publishes a public Status Dashboard that shows the health of OCI services by region and includes an Incident History view. The dashboard is auto refreshed, where Oracle documents an approximate 5‑minute refresh cadence.; Targeted customer communications allow for incident/event reports when the issue is related to specific tenancies. When there is a degradation/outage, OCI posts an event report with structured details (title, affected services/regions, mitigation status, messages, customer impact, timestamps, next update estimate, and preliminary root cause when available). Incident status progresses through states such as Investigating, Identified, Monitoring, and Resolved.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Namos restrict OCI Console and service consoles via IAM Identity Domain sign on policies and Access Control Lists by using IP allowlists/blocklists so only approved IP/CIDR ranges can access.; Namos also leverage country CIDR IP exemptions by blocklisting suspicious IP ranges (for example, ranges associated with high risk countries) via network perimeters and sign on rules. ; Finally, for operational and support access to private hosts, Namos use OCI Bastion instead of exposing SSH/RDP services where sessions are time limited, IAM controlled, and enforce client CIDR allowlists. This allows targets to stay on private subnets with no public IPs.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our information security policies and processes are designed to ensure the confidentiality, integrity, and availability of our information assets, according to our ISO 27001 ISMS. We follow a structured process for reporting problems, coordinating and managing the response to reported weaknesses or events, including documentation of steps taken, evidence collection, and closing out the event.; ; We have pre-defined processes for common events, such as systems failure and malware incidents, and incident reports are provided through the Namos Service Desk. All reports are analysed, where incident reports are generated and shared with relevant parties, including any Stakeholders for Major Incidents.; ; Our policies are followed through a combination of user training and awareness, as well as regular audits and reviews, combined with regular updates, to ensure that they remain effective and aligned with industry standards, such as ISO 27001.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Namos employs a stringent Change Management process, based on ITIL processes, where changes are thoroughly planned, approved, and documented to prevent unauthorised or misconfigured changes. Components are tracked through their lifetime using Configuration Workbooks, which record configuration requirements for each component. Changes are assessed for potential security impact through a defined change control process, with minor and major changes classified based on defined characteristics. Namos also maintains an Information Security Management System in line with ISO27001 accreditation, ensuring staff adhere to best practices and processes.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Oracle Cloud Infrastructure vulnerability management is continuous where Cloud Guard/Threat Detector correlates audit/telemetry with curated threat indicators, and Vulnerability Scanning routinely checks hosts and container images for CVEs and misconfigurations. ; Threat intelligence comes from Oracle security researchers and OCI telemetry, open-source feeds (for example abuse.ch and Tor exit relays) and third-party partners, plus Oracle Critical Patch Updates and Security Alerts.; Oracle regularly evaluates CPU/Alert and third-party fixes and applies relevant patches via change management on a regular cadence. Oracle managed platforms can receive monthly critical security maintenance, quarterly rollups, and Autonomous databases apply critical security fixes as soon as available.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Namos' protective monitoring processes involve identifying potential compromises through monitoring and alert services. When a potential compromise is found, it is logged/reported to the Service Desk, and a response is mounted as quickly as possible. The response includes containing or eliminating the threat, investigating the cause, and confirming the extent of any personally identifiable information breach. Incidents are responded to promptly, with the severity of the threat determining the speed of response, and major incidents are reported to the Board. Our ISO 27001 Incident Management Process is a set of procedures to accommodate prompt, efficient resolution actions.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Namos adheres to ITIL best practices for Incident Management, which includes logging and prioritising incidents by the customer, categorising, triaging, associating with changes or problems, and resolving within SLAs.; Users report incidents through the Namos Service Desk where the team assesses the severity and urgency of incidents, handles issues, and ensures clear and timely updates to end-users. If an issue requires deeper expertise, the team will engage SMEs to result in a timely resolution. ; Incident reports are provided through the Service Desk, which allows named users to raise new requests or incidents, view existing requests, and access knowledge base articles.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: United Registrar of Systems
• ISO/IEC 27001 accreditation date: Saturday 15 January 2022
• What the ISO/IEC 27001 doesn’t cover: The Namos ISO/IEC 27001 certification scope covers the entire organisation (all business functions and locations) and there are no organisational exclusions from the ISMS scope.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 14ede5ca-a0e1-4434-9068-1768a0a5b790
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 417f892e-7fed-4274-b3f9-919da18ec9d7
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@namossolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.