Capricorn Ventis Ltd.

Glu Platform

Glu Platform is a suite of solutions enabling data and process management across a range of business areas, including customer, communications, marketing, opportunity and service management. It extends to asset, event, product and contracts management. Data can be shared with specific B2B collaborators, and/or published to a B2C marketplace.

Features

  • Core CRM: All Data and Functions, Communications and Service
  • Additional Scope: Assets, Events, Products, Agreements and Contract Management
  • Marketplace: Publish, Share and Collaborate with Everybody or Anybody.
  • International: Multilingual, Multi User Needs and Accessibility
  • Secure, GDPR Compliant and Scalable
  • Data Collections, Measures and Descriptors Linked to any Entities
  • Integration: Open APIs, IoT, Real Time, All Connector Formats.
  • Self Service and Internal/External Control of Own Data
  • Guided Data Entry and Work Flow
  • Analytics: Modern and Innovative Search, Discovery and Insights

Benefits

  • Scope Ranges from One Area to As Many as Needed
  • Everything in One Place and Connected, with No Data Duplication
  • Very Sophisticated yet Simple to Configure, Deploy and Use
  • Unlimited Range of Data, Descriptors and Content; Customisable
  • Seamless, Covers Operational End to End.
  • Search and Analytics Incorporated
  • Data Sets Easily Created and Exported
  • Data Self Service and Maintenance by External Customers and Collaborators
  • Connects and Integrates with Any External Channels and Systems
  • Built on Modern and Scalable Technolgies

Pricing

£5 to £100 a user a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at brian.oflynn@capventis.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

9 5 3 3 8 2 3 7 5 1 7 6 6 6 9

Contact

Capricorn Ventis Ltd. Brian O'Flynn
Telephone: +44 845 313 8696
Email: brian.oflynn@capventis.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Glu Platform can extend to any internal or external system, as well as oprerating as its own system.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
No. Glu can be deployed locally or hosted by the main cloud vendors.
We are open to discussing and accomodating specific needs or scenarios.
System requirements
  • High Speed internet connection
  • Standard Browser
  • Any Connected Device

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Typically an initial response is given within an hour.
Support times 9:00hrs to 17:00hrs, Monday to Friday (BST).
Weekend support can be provided by special request.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Capventis provides standard support level agreements which are delivered on a flat fee basis. Once received, the support request is triaged, prioritised and addressed by our team of business and technical experts. When the request can be addressed or fixed straight away, it is. Otherwise, depending on the nature of the problem, it is promptly escalated within Capventis and Glu Systems. Remediation options are then discussed, explored with our client and actioned where possible.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Capventis provide customers with full on-boarding support, including implementation, training and bespoke consultancy.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
The data can be extracted to .csv, JSON & xml files
End-of-contract process
There is no additional cost at the end of the contract. The entitlement to use the software ends.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The service has been designed to work on Mobile Devices. As the screens are responsive the layouts will automatically change to fit Mobile and Table devices
Service interface
No
User support accessibility
WCAG 2.1 AAA
API
Yes
What users can and can't do using the API
Glu Platform provides a GraphQL and REST API, and also supports integration to any standard interface or protocol.
API documentation
Yes
API documentation formats
  • HTML
  • ODF
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The Glu Platform is designed to be configurable by business users and designers by maintaining, adding or removing business parameters in simple-to-understand drop down lists of values and guided forms.

The Glu Platform can be customised at system component levels, typically carried out by Glu and/or Capventis teams.

Scaling

Independence of resources
The Glu Platform is fully deployable and scalable across multiple cloud service instances. It utilises enhanced load balancing and caching, with auto scaling when necessary.

Analytics

Service usage metrics
Yes
Metrics types
Everything in the Glu Platform is audited and tracked, from users logging on and off, to an audit log of all data creation, maintenance, voiding and deletion. Performance and System Status data are also tracked and exposed.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Glu Systems (SaaS) Spun out of Capventis (Integrator), Summer 2022.

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
A user can export their data by using the Glu API(s).
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • XML
  • JSON
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • XML
  • JSON

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Glu Systems Service Levels.
Dependent on service infrastructure, for example AWS, Azure or In-House.
Approach to resilience
Data Centre is dependent on the Cloud Hosting Service Provider.
Typically we use a choice of AWS or Azure.
We can configure resilience based on contractual requirements.
Outage reporting
Yes, we do include public dashboards, an API and email alert.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Access restriction depends on client requirements but can include a range of authentication and control mechanisms as needed.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essentials Plus
Information security policies and processes
Capventis follow client standards and adheres to ISO27001/2

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
At Capventis we implement a formal blueprint process, within our overall IMPROVE framework, and pre-agreed Statement of Work (SoW). Development cycles include functional and non-functional testing in dedicated test environments. Once approved via Internal QA Process, we release for user acceptance testing and then schedule risk-managed promotion to the live environment.
Vulnerability management type
Undisclosed
Vulnerability management approach
We regularly patch systems and actively maintain/enforce security policies and procedures. Within the procedures, we include client-specific security requirements along with current industry best practice. Internal assessments involve all relevant parties, including clients. We assess in accordance with both industry standards and relevant project requirements. We employ active monitoring processes to highlight issues as soon as they occur. Additionally, we employ network hardware and software to protect our systems. We gather information about potential threats from our suppliers, antivirus companies, clients, trusted technical media, telecommunications providers, and internal resources.
Protective monitoring type
Undisclosed
Protective monitoring approach
We identify potential compromises in several different ways, some dependent on available services within client or supplier environments. Manual checks and software monitors and alerts us to potential network attacks and/or breaches. We raise issues with senior management and instigate detailed investigations and associated threat assessments immediately. If necessary, we quarantine the machines and network segment(s) affected and/or close down compromised devices. We can then address the issue within a quarantined environment before determining how to restore services and resolve matters arising. We also employ third parties to test services, and support clients in testing or monitoring for incidents.
Incident management type
Undisclosed
Incident management approach
We use a ticketing service within our CRM system where clients can raise, respond to, and track incidents. We also provide ‘front-desk’ support calls, where clients can call and raise issues via telephone. For common events, we provide a client Wiki and for more complex client environments, full troubleshooting guides and supporting documentation. We flow-chart common issues to ease resolution, and review processes regularly to resolve/remove regularly occurring or more common issues.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

We have target to achieveing carbon net-zero in advance of government targets of 2050 and are actively addressing these challenges today.
Covid-19 recovery

Covid-19 recovery

No Issue.
Tackling economic inequality

Tackling economic inequality

We support any activity and standards that tackle economic inequality.
Equal opportunity

Equal opportunity

We are an equal opportunties employer and have a multi-disciplined and mixed team from all five continents.
Wellbeing

Wellbeing

We provide services and support to our team wrt health and wellbeing, including providing premium health care services benefits.

Pricing

Price
£5 to £100 a user a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Up to mid 2022, data management and integration components of our platform are provided as a support service. Certain functions, such as basic/foundation market published information and related consumer search are free. Also certain not-for-profit or charitable organisations will benefit from free to preferential pricing.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at brian.oflynn@capventis.com. Tell them what format you need. It will help if you say what assistive technology you use.