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In-Form Solutions

Shared Service Review, Design and Delivery

Shared services enable organisations to exploit the benefits of common technology (including Cloud solutions), infrastructure, business processes and organisational capability. We can review existing shared services and advise on optimisation and delivery. We can also advise on, design and deliver new shared services within an organisation or across multiple organisations.

Features

  • Enables the optimisation of existing or new shared services.
  • Access to shared service and organisational design experts.
  • Integrated with best practice performance, benefits, change and risk management.
  • Identifies, maps and manages stakeholder engagement.
  • Underpinned by a Target Operating Model methodology.
  • Experienced in developing shared roadmaps for aligned systems and processes.
  • Can assist in preparing for external audits/ assessments.
  • Experienced in multiple sectors, especially health and care.
  • Focuses on pragmatic application, particularly achievability and sustainability of change.

Benefits

  • Independent and objective assessment of the organisation.
  • Deep experience in delivering shared services.
  • We apply learning from across all public services.
  • Equally adept at working with single or multiple organisations.
  • We oversee the entire shared service: people, process, technology.
  • We utilise capability mapping to identify opportunities for efficiencies.
  • Identifies clear cost saving opportunities and delivery options.
  • Approach is scalable to the size/risk of change being undertaken.
  • Independent and objective advice, vendor neutral with no commercial ties.
  • Offers shared learning from other peer organisations.

Pricing

£320 to £1,600 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@in-formsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 5 3 4 8 7 3 5 8 2 6 3 1 8 1

Contact

In-Form Solutions John Griffiths
Telephone: 01543 560 280
Email: info@in-formsolutions.com

Planning

Planning service
Yes
How the planning service works
Planning is a key part of our service. We work with customers to assess their needs, develop the best options, which is not always full Cloud straight away, and to plan the project from start to finish, ensuring that they and their staff are involved at all stages.

We support customers in the implementation of change management and monitoring to ensure the systems are achieving their stated aims and objectives and to improve performance. We also help by undertaking full evaluations of new services or schemes.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Training is provided through ongoing knowledge transfer and mentoring as well formal training sessions. We determine the training required through training needs analysis and develop materials to assist staff at all levels. We understand that often training needs continue beyond the initial project and offer that with assurance/ critical friend arrangements.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We provide help to customers plan and migrate to new services and systems by ensuring that they understand each step, have documentation to support it and understand we are on hand at all times. The fundamental issue is always data, where you currently have it and how easily is can be migrated.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
None

User support

Email or online ticketing support
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Our support is designed for the Cloud support services provided and uses our wider team as well as those delivering the work.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Tackling economic inequality

Fighting climate change

We encourage and facilitate joint collaboration, particularly where common needs exist to create improved health outcomes. E.g., in our commissioning roles for Jersey and Gibraltar, we commission on each island behalf with centres of excellence such as Guys & St Thomas’s based upon common patient accommodation and service delivery needs. We hosted and held regular inter-island health conferences, creating joint collaboration and improved health outcomes for each community. Attendees were able to learn and share best practice, build closer relationships, develop new contacts and skills, benchmark resources and work collaboratively together.

Under this procurement we commit to sharing wider social value information through
• sharing of best practice,
• arranging site visits,
• hosting conferences, workshops, and roadshows, and
• international comparisons to explore alternative innovative ways of working. E.g., we supported Pan-Merseyside Health & Care organisations to transition a diverse range of community services, involving several CCG’s, local authorities, primary care networks, Trust providers, not-for-profit organisations, and other professional advisors.

Climate change: Our ISO14001 Environmental Management, ISO9001 Quality Management, Cyber Essentials Plus), NHS Toolkit compliant and Carbon Reduction Plan (CRP) evidence our organisational commitment to social responsibility. We commit to
• Annual 15% target reduction in carbon reduction, sustainable waste management, and energy efficiency for 40% of our future framework contracts in year 1 (rising to 60% by term end).
• Sharing wider sustainability information by personal introductions to best practice, connections and holding workshops to disseminate knowledge and develop ideas.

Tackling economic inequality

We encourage and facilitate joint collaboration, particularly where common needs exist to create improved health outcomes. E.g., in our commissioning roles for Jersey and Gibraltar, we commission on each island behalf with centres of excellence such as Guys & St Thomas’s based upon common patient accommodation and service delivery needs. We hosted and held regular inter-island health conferences, creating joint collaboration and improved health outcomes for each community. Attendees were able to learn and share best practice, build closer relationships, develop new contacts and skills, benchmark resources and work collaboratively together.

Under this procurement we commit to sharing wider social value information through
• sharing of best practice,
• arranging site visits,
• hosting conferences, workshops, and roadshows, and
• international comparisons to explore alternative innovative ways of working. E.g., we supported Pan-Merseyside Health & Care organisations to transition a diverse range of community services, involving several CCG’s, local authorities, primary care networks, Trust providers, not-for-profit organisations, and other professional advisors.

Tackling inequality: We comply with the “Good Work Plan” guidance, regularly supporting staff with training days (including social value), encouraging clients to join this and other best practice codes (Prompt Payment Code, the Armed Forces Covenant). We promote Apprenticeships and University Internships and through our extensive network, we signpost clients to local charitable organisations who are delivering programmes to further address skills needs (communities/employers).

Pricing

Price
£320 to £1,600 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@in-formsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.