BOXXE LIMITED

boxxe Sophos Mobile

Sophos Mobile is a Unified Endpoint Management (UEM) and Mobile Threat Defense (MTD) solution that helps businesses spend less time and effort to manage and secure traditional and mobile endpoints. Sophos Mobile manages and secures iOS, Android, Chrome OS, Windows 10, and macOS devices.

Features

  • Device Management
  • Application Management
  • Content Management
  • Container for email and documents
  • Malware, ransomware, PUA, spam protection
  • Web protection against malicious online content
  • MitM (man-in-the-middle) detection
  • Manage and configure Microsoft Office 365 apps on iOS/Android
  • Container for BYOD devices
  • Flexible self-service portal

Benefits

  • BYOD device support
  • Manage and configure Microsoft Office 365 apps on iOS/Android
  • Extensive support for Android zero touch and Apple DEP
  • Flexible self-service portal
  • Enforce company policies with compliance checks on managed mobile devices

Pricing

£14 a unit

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at peter.parsons@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

9 5 3 4 9 1 1 3 3 7 2 0 8 6 2

Contact

BOXXE LIMITED Peter Parsons
Telephone: 07704551950
Email: peter.parsons@boxxe.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Windows Phone 8.1 and Windows Mobile 10 are no longer supported.
System requirements
  • Android 5.x 6.x 7.x 8.x 9.x 10.x 11.x
  • IOS 11.x 12.x 13.x 14.x
  • IPadOS 13.x
  • MacOS High Sierra (10.13.x) Mojave (10.14.x) Catalina (10.15.x) BigSur (11)
  • Windows 10 v1511 or later editions Pro, Enterprise,Education,Home, or Smode
  • Pro, Enterprise,Education,Home, or Smode
  • Chrome OS 77

User support

Email or online ticketing support
Email or online ticketing
Support response times
Sophos Support is available 24 hours per day, 7 days per week, 52 weeks per year, including statutory, public, and bank holidays.

For Enhanced Support Plan:
Critical Within 4 hours
High Within 8 hours
Medium Within 24 hours
Low Within 24 hours

For Enhanced Plus Support Plan:
Critical Within 1 hour
High Within 2 hours
Medium Within 24 hours
Low Within 24 hours

Please see this link for details (page 9):
https://www.sophos.com/en-us/medialibrary/PDFs/Support/Sophos-Support-Services-Guide.pdf
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
N/A
Onsite support
Yes, at extra cost
Support levels
Enhanced
• 24/7 multi-channel support
• Software downloads, updates, & maintenance
• Access to support knowledgebase and support forums
• Warranty (Appliances only)
• Hardware replacement (Appliances only)
• Remote assistance support

Enhanced Plus - includes all features of the Enhanced plan above and the following:
• Remote consulting
• Priority case and sample handling
• Phone calls routed to senior Technical Support Engineers

TAM - includes all features of Enhanced and Enhanced plus with the following:
• Named Technical Account Manager (TAM)
• Front of the line access to product information
• Personalized communications and alerts
• Performance and feature optimization
• Enhanced escalation
• Emergency Onsite Support

Please see this link for reference:
https://www.sophos.com/en-us/support/technical-support
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Sophos Mobile has a 'Getting Started' widget that can be added to its dashboard. It contains video demos such as the following:
• Quick Tour
• Initial Setup
• Configuration
• Device Enrollment
• Day-to-day tasks

Please also see this link for the key steps to start using Sophos Mobile:
https://docs.sophos.com/central/Mobile/csg/en-us/esg/Sophos-Mobile/tasks/KeySteps.html
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Sophos Mobile data such as reports, devices, tasks, people, etc. can be exported to CSV or XLSX from the admin console.
End-of-contract process
The customer will be unlicensed, out of support and will stop receiving product updates and protection.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Other
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Sophos Mobile is a Unified Endpoint Management (UEM) and Mobile Threat
Defense (MTD) solution that helps businesses spend less time and effort to
manage and secure traditional and mobile endpoints. The only UEM solution
that integrates natively with a leading next-gen endpoint security platform,
Sophos Mobile manages and secures iOS, Android, Chrome OS, Windows 10
and macOS devices.
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
The Sophos Managed Threat Response (MTR) dashboard shows a summary of threats we've recently detected and investigated. It consists of the following:
• Action required banner
• Detections
• Detections by time, by OS, and by technique
• Connector status report
• Detections classification summary
• Most investigated devices
• Active cases

Please see this link for details:
https://docs.sophos.com/central/Customer/help/en-us/central/Customer/concepts/MTRDashboard.html
Accessibility standards
None or don’t know
Description of accessibility
The Sophos Central Admin Console can be accessed at https://cloud.sophos.com/ with supported web browsers.
Sophos Central currently supports the following browsers:
• Google Chrome.
• Microsoft Edge.
• Mozilla Firefox.
• Apple Safari.
It's recommended to install or upgrade to a supported version in the above list and to always run an up-to-date version. Sophos aims to support the latest version and previous versions of Google Chrome, Mozilla Firefox, and Safari.

Aside from the SuperAdmin account, only users with admin roles can access the management console. The login requires an email and password as well as an MFA (Multi-factor Authentication).
Accessibility testing
The Sophos Central Admin Console can be accessed at https://cloud.sophos.com/ with supported web browsers.
Sophos Central currently supports the following browsers:
• Google Chrome.
• Microsoft Edge.
• Mozilla Firefox.
• Apple Safari (Mac only).

It is recommended to install or upgrade to a supported version in the above list and to always run an up-to-date version. Sophos aims to support the latest version and previous versions of Google Chrome, Mozilla Firefox, and Apple Safari.

Aside from the SuperAdmin account, only users with an admin role can access the management console. The login requires an email and password as well as an MFA (Multi-factor Authentication).
API
No
Customisation available
No

Scaling

Independence of resources
Sophos Central is segmented into a number of logically separate virtual networks based on the various workloads they perform (such as authentication or endpoint management). All workloads are then placed into auto-scaling groups, behind a load balancer, so that when a particular workload sees increased load/traffic, additional temporary resources can be allocated to give the group capacity to handle the load.

Analytics

Service usage metrics
Yes
Metrics types
The customizable Dashboard is the regular start page of Sophos Mobile and provides access to the most important information at a quick glance. It consists of several widgets providing information about:
• Devices, all or per group
• Compliance status by platform or for all devices
• Managed status by platform or for all devices
• The SSP registration status
• The managed platform versions
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Sophos

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Sophos Mobile data such as reports, devices, tasks, people, etc. can be exported to CSV or XLSX from the admin console.
Data export formats
  • CSV
  • Other
Other data export formats
XLSX
Data import formats
  • CSV
  • Other
Other data import formats
  • Policy created with Apple Configurator
  • Provisioning profile for self-developed apps

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
Transport-level encryption is used to secure management communication between the client software and Sophos Central platform via certificates and server validation.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
It is carried out using secured services such as SFTP, HTTPS, TLS encrypted, etc.

Availability and resilience

Guaranteed availability
Sophos Central does not provide a traditional SLA because the availability of our products is not dependent on the availability of the web portal. However, the availability of the web portal ranged between 99.99 and 100% over the past year, depending on geographic region.

Sophos Central status can be viewed here:
https://centralstatus.sophos.com/#!/
Approach to resilience
Sophos Central is hosted on Amazon Web Services (AWS), across a number of virtual machine instances and services that dynamically scale to handle the current Sophos Central workload.

Sophos Central is segmented into a number of logically separate virtual networks based on the various workloads they perform (such as authentication or endpoint management). All workloads are then placed into auto-scaling groups, behind a load balancer, so that when a particular workload sees increased load/traffic, additional temporary resources can be allocated to give the group capacity to handle the load.
Outage reporting
Sophos Central status can be viewed here:
https://centralstatus.sophos.com/#!/

It also has a subscribe button at the top right to receive status notifications.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication
Access to the Sophos Central admin console requires a login (email and password) as well as MFA (Multi-Factor Authentication).
Sophos Central also supports Azure AD Federation authentication.

Except for the SuperAdmin, Users need to have an admin role assigned to them to get access to the Sophos Centrla admin console.
Access restrictions in management interfaces and support channels
Sophos Central has a Role Management feature that provides admins the capability to assign pre-defined administrative roles to users who need access to the Sophos Central Admin Console. The following are the available pre-defined administrative roles:
• Super Admin
• Admin
• Help Desk
• Read-only

Please refer to this link for more information:
https://docs.sophos.com/central/Customer/help/en-us/central/Customer/concepts/AdminRoles.html
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Description of management access authentication
Access to the Sophos Central admin console requires a login (email and password) as well as MFA (Multi-Factor Authentication).
Sophos Central also supports Azure AD Federation authentication.

Except for the SuperAdmin, Users need to have an admin role assigned to them to get access to the Sophos Centrla admin console.

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
A-Lign
PCI DSS accreditation date
09/02/2021
What the PCI DSS doesn’t cover
It only covers our Sophos MTR Product.

Other Sophos Central products do not contain or protect any cardholder-related information and is therefore not required to be PCI Compliant.
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
SOC 2 Type 2

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
The Sophos Information security framework (SISP) is based upon leading practices such as ISO 27001, SOX, and PCI as well as with Sophos priorities. Our ISPF and Security policy is part of a holistic approach to Information Security Management. Contents of ISP and security policy drives development of technical security standards, processes, and configurations will be utilized by staff and vendors to implement security controls. They also provide the context for training, awareness, audits, and compliance assurance activities. Lastly, they provide Sophos with necessary information to risk adjust business initiatives and improve the state of the Sophos Information Security Program.
Information security policies and processes
Sophos has a dedicated cybersecurity team. The team has developed and deployed security policies, standards, and procedures validated by an active governance and audit program.
Sophos aligns with the NIST Cybersecurity Framework and ISO 27001 controls.

Please see this link for the High-Level Overview of the Sophos Security Policy:
https://www.sophos.com/en-us/trust/high-level-security-policy-overview

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Changes to the production environment are strictly done after following our Change management process (including approval from the Security team if needed) and are reviewed by the operational team.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
The Security team (Red team) is tasked with scanning systems for vulnerability scans.
We follow a risk-based approach while deciding on the remediation of vulnerabilities.

Most of the systems are set for automated patch management. In cases where systems are set for manual patch updates, a time frame is mandated to the system owners to apply patches (especially security/ critical patches)
All relevant teams involved in patch management (like system owners, business units, IT, Security, etc.) are notified in advance for patch activity.
Patches are tested in a test environment before moving to the production environment.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We have developed our plans with guidance from the NIST 800-61 Computer Security Incident Handling Guide and we frequently review these plans for compliance with industry standards.

There are many ways Sophos identifies or becomes aware of security incidents. These include:
• Security monitoring capabilities, often in our products, or complementary methods we have developed
• Bug-bounty reports
• Penetration test findings
• Vulnerability analysis
• Code and application analysis
• Research and threat intelligence analysis
• Customer notifications
To report a potential security incident, please see our Responsible Disclosure Program.

Overview of the Sophos Incident Response:
https://www.sophos.com/en-us/trust/incident-response
Incident management type
Supplier-defined controls
Incident management approach
We have developed our plans with guidance from the NIST 800-61 Computer Security Incident Handling Guide and we frequently review these plans for compliance with industry standards.

There are many ways Sophos identifies or becomes aware of security incidents. These include:
• Security monitoring capabilities, often in our products, or complementary methods we have developed
• Bug-bounty reports
• Penetration test findings
• Vulnerability analysis
• Code and application analysis
• Research and threat intelligence analysis
• Customer notifications
To report a potential security incident, please see our Responsible Disclosure Program.

Overview of the Sophos Incident Response:
https://www.sophos.com/en-us/trust/incident-response

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

Sophos is committed to the principles embodied in the Responsible Business Alliance (RBA) Code of Conduct 7.0 (2021). Our commitment is the key to the Company’s business strategy, informs our decision making at all levels, and is core to the Company’s operating procedures.
Covid-19 recovery

Covid-19 recovery

Sophos has in place a robust set of technologies that enables the majority of our global employees to work from home. As a precautionary measure, and to help prevent the spread of coronavirus, we have advised employees in countries reporting a rising number of cases to work from home. We are fully enabled to continue the day-to-day business, including product development and other important efforts, remotely.

We recognize that many other organizations are requiring employees to work from home and need secure connectivity. Customer information with tips on configuring VPN remote access with XG Firewall is available on our Sophos Community page:
https://community.sophos.com/sophos-xg-firewall/f/recommended-reads/119078/sophos-xg-firewall-useful-links-for-configuring-vpn-remote-access
This article provides a quick and easy reference guide to getting started and more.

We have also published practical security guidance for anyone enabling or exploring remote working:
https://news.sophos.com/en-us/2020/03/12/coronavirus-and-remote-working-what-you-need-to-know/
Tackling economic inequality

Tackling economic inequality

Our work on breaking down economic barriers for people living with disabilities: More than 26 million people in India live with some form of disabilities. Through our partnership with the Smile Foundation and the Blind People’s Association, Sophos funded over 100 mini-convenience stores, creating jobs for people living with disabilities, across Ahmedabad, India.
Equal opportunity

Equal opportunity

Our work on improving education and gender equality: One of the main barriers preventing girls from getting an education are poverty, gender bias, gender-based violence and the lack of proper sanitation facilities in schools. Heeding the call to action, we sought to uplift Ropada, a small village in India. We started by building a primary school that had access to clean drinking water, roads, solar streetlights, and sanitation facilities. Over the years, we expanded our efforts by providing quality education to rural students by adding mentorship and scholarship programs, building a science lab, implemented community programs to prevent dropouts, and continued to support other school-related activities. As a result, we have sponsored over 600 children, and 45% of those are girls.
Wellbeing

Wellbeing

At Sophos, the health and wellbeing of our global team is our top priority. Staff are provided with the following resources:
Employee Assistance Progamme
EAP Aware Mindfulness Channel - mindfulness exercises facilitated by Aware specialists helping staff to focus, release tension, and reset for improved wellbeing.
Calm - all employees are offered one year’s free subscription to Calm, which helps enhance sleep quality, reduce stress and anxiety, and improve focus.
LinkedIn Learning - A tool available to all Sophos employees, which has information on a number of wellbeing subjects, including building resilience and mindfulness.

Sophos is keen to make it as easy as possible to get involved with charity and volunteering activities, be that whether staff want to support this year's focus charity, volunteer their time and skills for a worthy cause, or making regular pre-tax donations, Sophos provides assistance.

In 2022 the Alzheimer's Society is the primary charity that Sophos is supporting.

Pricing

Price
£14 a unit
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Free 30 day trials can be accessed from the Sophos website www.sophos.com
Link to free trial
Www.sophos.com

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at peter.parsons@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.