BOXXE LIMITED

boxxe Sophos Mobile

Sophos Mobile is a Unified Endpoint Management (UEM) and Mobile Threat Defense (MTD) solution that helps businesses spend less time and effort to manage and secure traditional and mobile endpoints. Sophos Mobile manages and secures iOS, Android, Chrome OS, Windows 10, and macOS devices.

Features

• Device Management
• Application Management
• Content Management
• Container for email and documents
• Malware, ransomware, PUA, spam protection
• Web protection against malicious online content
• MitM (man-in-the-middle) detection
• Manage and configure Microsoft Office 365 apps on iOS/Android
• Container for BYOD devices
• Flexible self-service portal

Benefits

• BYOD device support
• Manage and configure Microsoft Office 365 apps on iOS/Android
• Extensive support for Android zero touch and Apple DEP
• Flexible self-service portal
• Enforce company policies with compliance checks on managed mobile devices

£14 a unit

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

953491133720862

Contact

Kasia Regula
01347 812100
tenders@boxxe.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Windows Phone 8.1 and Windows Mobile 10 are no longer supported.
• System requirements:
  • Android 5.x 6.x 7.x 8.x 9.x 10.x 11.x
  • IOS 11.x 12.x 13.x 14.x
  • IPadOS 13.x
  • MacOS High Sierra (10.13.x) Mojave (10.14.x) Catalina (10.15.x) BigSur (11)
  • Windows 10 v1511 or later editions Pro, Enterprise,Education,Home, or Smode
  • Pro, Enterprise,Education,Home, or Smode
  • Chrome OS 77

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Sophos Support is available 24 hours per day, 7 days per week, 52 weeks per year, including statutory, public, and bank holidays.; ; For Enhanced Support Plan:; Critical Within 4 hours; High Within 8 hours; Medium Within 24 hours; Low Within 24 hours; ; For Enhanced Plus Support Plan:; Critical Within 1 hour; High Within 2 hours; Medium Within 24 hours; Low Within 24 hours; ; Please see this link for details (page 9):; https://www.sophos.com/en-us/medialibrary/PDFs/Support/Sophos-Support-Services-Guide.pdf
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: Enhanced ; • 24/7 multi-channel support ; • Software downloads, updates, & maintenance ; • Access to support knowledgebase and support forums ; • Warranty (Appliances only) ; • Hardware replacement (Appliances only) ; • Remote assistance support; ; Enhanced Plus - includes all features of the Enhanced plan above and the following:; • Remote consulting; • Priority case and sample handling ; • Phone calls routed to senior Technical Support Engineers; ; TAM - includes all features of Enhanced and Enhanced plus with the following:; • Named Technical Account Manager (TAM) ; • Front of the line access to product information ; • Personalized communications and alerts ; • Performance and feature optimization ; • Enhanced escalation ; • Emergency Onsite Support; ; Please see this link for reference:; https://www.sophos.com/en-us/support/technical-support
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Sophos Mobile has a 'Getting Started' widget that can be added to its dashboard. It contains video demos such as the following:; • Quick Tour; • Initial Setup; • Configuration; • Device Enrollment; • Day-to-day tasks; ; Please also see this link for the key steps to start using Sophos Mobile:; https://docs.sophos.com/central/Mobile/csg/en-us/esg/Sophos-Mobile/tasks/KeySteps.html
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Sophos Mobile data such as reports, devices, tasks, people, etc. can be exported to CSV or XLSX from the admin console.
• End-of-contract process: The customer will be unlicensed, out of support and will stop receiving product updates and protection.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Sophos Mobile is a Unified Endpoint Management (UEM) and Mobile Threat; Defense (MTD) solution that helps businesses spend less time and effort to; manage and secure traditional and mobile endpoints. The only UEM solution; that integrates natively with a leading next-gen endpoint security platform,; Sophos Mobile manages and secures iOS, Android, Chrome OS, Windows 10; and macOS devices.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The Sophos Managed Threat Response (MTR) dashboard shows a summary of threats we've recently detected and investigated. It consists of the following:; • Action required banner; • Detections; • Detections by time, by OS, and by technique; • Connector status report; • Detections classification summary; • Most investigated devices; • Active cases; ; Please see this link for details:; https://docs.sophos.com/central/Customer/help/en-us/central/Customer/concepts/MTRDashboard.html
• Accessibility standards: None or don’t know
• Description of accessibility: The Sophos Central Admin Console can be accessed at https://cloud.sophos.com/ with supported web browsers.; Sophos Central currently supports the following browsers:; • Google Chrome.; • Microsoft Edge.; • Mozilla Firefox.; • Apple Safari.; It's recommended to install or upgrade to a supported version in the above list and to always run an up-to-date version. Sophos aims to support the latest version and previous versions of Google Chrome, Mozilla Firefox, and Safari.; ; Aside from the SuperAdmin account, only users with admin roles can access the management console. The login requires an email and password as well as an MFA (Multi-factor Authentication).
• Accessibility testing: The Sophos Central Admin Console can be accessed at https://cloud.sophos.com/ with supported web browsers.; Sophos Central currently supports the following browsers:; • Google Chrome.; • Microsoft Edge.; • Mozilla Firefox.; • Apple Safari (Mac only).; ; It is recommended to install or upgrade to a supported version in the above list and to always run an up-to-date version. Sophos aims to support the latest version and previous versions of Google Chrome, Mozilla Firefox, and Apple Safari.; ; Aside from the SuperAdmin account, only users with an admin role can access the management console. The login requires an email and password as well as an MFA (Multi-factor Authentication).
• API: No
• Customisation available: No

Scaling

• Independence of resources: Sophos Central is segmented into a number of logically separate virtual networks based on the various workloads they perform (such as authentication or endpoint management). All workloads are then placed into auto-scaling groups, behind a load balancer, so that when a particular workload sees increased load/traffic, additional temporary resources can be allocated to give the group capacity to handle the load.

Analytics

• Service usage metrics: Yes
• Metrics types: The customizable Dashboard is the regular start page of Sophos Mobile and provides access to the most important information at a quick glance. It consists of several widgets providing information about:; • Devices, all or per group; • Compliance status by platform or for all devices; • Managed status by platform or for all devices; • The SSP registration status; • The managed platform versions
• Reporting types:
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Sophos

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Sophos Mobile data such as reports, devices, tasks, people, etc. can be exported to CSV or XLSX from the admin console.
• Data export formats:
  • CSV
  • Other
• Other data export formats: XLSX
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Policy created with Apple Configurator
  • Provisioning profile for self-developed apps

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Transport-level encryption is used to secure management communication between the client software and Sophos Central platform via certificates and server validation.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: It is carried out using secured services such as SFTP, HTTPS, TLS encrypted, etc.

Availability and resilience

• Guaranteed availability: Sophos Central does not provide a traditional SLA because the availability of our products is not dependent on the availability of the web portal. However, the availability of the web portal ranged between 99.99 and 100% over the past year, depending on geographic region.; ; Sophos Central status can be viewed here:; https://centralstatus.sophos.com/#!/
• Approach to resilience: Sophos Central is hosted on Amazon Web Services (AWS), across a number of virtual machine instances and services that dynamically scale to handle the current Sophos Central workload.; ; Sophos Central is segmented into a number of logically separate virtual networks based on the various workloads they perform (such as authentication or endpoint management). All workloads are then placed into auto-scaling groups, behind a load balancer, so that when a particular workload sees increased load/traffic, additional temporary resources can be allocated to give the group capacity to handle the load.
• Outage reporting: Sophos Central status can be viewed here:; https://centralstatus.sophos.com/#!/; ; It also has a subscribe button at the top right to receive status notifications.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Access to the Sophos Central admin console requires a login (email and password) as well as MFA (Multi-Factor Authentication).; Sophos Central also supports Azure AD Federation authentication.; ; Except for the SuperAdmin, Users need to have an admin role assigned to them to get access to the Sophos Centrla admin console.
• Access restrictions in management interfaces and support channels: Sophos Central has a Role Management feature that provides admins the capability to assign pre-defined administrative roles to users who need access to the Sophos Central Admin Console. The following are the available pre-defined administrative roles:; • Super Admin; • Admin; • Help Desk; • Read-only; ; Please refer to this link for more information:; https://docs.sophos.com/central/Customer/help/en-us/central/Customer/concepts/AdminRoles.html
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: Access to the Sophos Central admin console requires a login (email and password) as well as MFA (Multi-Factor Authentication).; Sophos Central also supports Azure AD Federation authentication.; ; Except for the SuperAdmin, Users need to have an admin role assigned to them to get access to the Sophos Centrla admin console.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: A-Lign
• PCI DSS accreditation date: 09/02/2021
• What the PCI DSS doesn’t cover: It only covers our Sophos MTR Product.; ; Other Sophos Central products do not contain or protect any cardholder-related information and is therefore not required to be PCI Compliant.
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC 2 Type 2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: The Sophos Information security framework (SISP) is based upon leading practices such as ISO 27001, SOX, and PCI as well as with Sophos priorities. Our ISPF and Security policy is part of a holistic approach to Information Security Management. Contents of ISP and security policy drives development of technical security standards, processes, and configurations will be utilized by staff and vendors to implement security controls. They also provide the context for training, awareness, audits, and compliance assurance activities. Lastly, they provide Sophos with necessary information to risk adjust business initiatives and improve the state of the Sophos Information Security Program.
• Information security policies and processes: Sophos has a dedicated cybersecurity team. The team has developed and deployed security policies, standards, and procedures validated by an active governance and audit program.; Sophos aligns with the NIST Cybersecurity Framework and ISO 27001 controls.; ; Please see this link for the High-Level Overview of the Sophos Security Policy:; https://www.sophos.com/en-us/trust/high-level-security-policy-overview

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Changes to the production environment are strictly done after following our Change management process (including approval from the Security team if needed) and are reviewed by the operational team.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The Security team (Red team) is tasked with scanning systems for vulnerability scans.; We follow a risk-based approach while deciding on the remediation of vulnerabilities. ; ; Most of the systems are set for automated patch management. In cases where systems are set for manual patch updates, a time frame is mandated to the system owners to apply patches (especially security/ critical patches); All relevant teams involved in patch management (like system owners, business units, IT, Security, etc.) are notified in advance for patch activity. ; Patches are tested in a test environment before moving to the production environment.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We have developed our plans with guidance from the NIST 800-61 Computer Security Incident Handling Guide and we frequently review these plans for compliance with industry standards.; ; There are many ways Sophos identifies or becomes aware of security incidents. These include:; • Security monitoring capabilities, often in our products, or complementary methods we have developed; • Bug-bounty reports; • Penetration test findings; • Vulnerability analysis; • Code and application analysis; • Research and threat intelligence analysis; • Customer notifications; To report a potential security incident, please see our Responsible Disclosure Program.; ; Overview of the Sophos Incident Response:; https://www.sophos.com/en-us/trust/incident-response
• Incident management type: Supplier-defined controls
• Incident management approach: We have developed our plans with guidance from the NIST 800-61 Computer Security Incident Handling Guide and we frequently review these plans for compliance with industry standards.; ; There are many ways Sophos identifies or becomes aware of security incidents. These include:; • Security monitoring capabilities, often in our products, or complementary methods we have developed; • Bug-bounty reports; • Penetration test findings; • Vulnerability analysis; • Code and application analysis; • Research and threat intelligence analysis; • Customer notifications; To report a potential security incident, please see our Responsible Disclosure Program.; ; Overview of the Sophos Incident Response:; https://www.sophos.com/en-us/trust/incident-response

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Sophos is committed to the principles embodied in the Responsible Business Alliance (RBA) Code of Conduct 7.0 (2021). Our commitment is the key to the Company’s business strategy, informs our decision making at all levels, and is core to the Company’s operating procedures.
• Covid-19 recovery:

  Covid-19 recovery

  Sophos has in place a robust set of technologies that enables the majority of our global employees to work from home. As a precautionary measure, and to help prevent the spread of coronavirus, we have advised employees in countries reporting a rising number of cases to work from home. We are fully enabled to continue the day-to-day business, including product development and other important efforts, remotely.; ; We recognize that many other organizations are requiring employees to work from home and need secure connectivity. Customer information with tips on configuring VPN remote access with XG Firewall is available on our Sophos Community page:; https://community.sophos.com/sophos-xg-firewall/f/recommended-reads/119078/sophos-xg-firewall-useful-links-for-configuring-vpn-remote-access; This article provides a quick and easy reference guide to getting started and more. ; ; We have also published practical security guidance for anyone enabling or exploring remote working:; https://news.sophos.com/en-us/2020/03/12/coronavirus-and-remote-working-what-you-need-to-know/
• Tackling economic inequality:

  Tackling economic inequality

  Our work on breaking down economic barriers for people living with disabilities: More than 26 million people in India live with some form of disabilities. Through our partnership with the Smile Foundation and the Blind People’s Association, Sophos funded over 100 mini-convenience stores, creating jobs for people living with disabilities, across Ahmedabad, India.
• Equal opportunity:

  Equal opportunity

  Our work on improving education and gender equality: One of the main barriers preventing girls from getting an education are poverty, gender bias, gender-based violence and the lack of proper sanitation facilities in schools. Heeding the call to action, we sought to uplift Ropada, a small village in India. We started by building a primary school that had access to clean drinking water, roads, solar streetlights, and sanitation facilities. Over the years, we expanded our efforts by providing quality education to rural students by adding mentorship and scholarship programs, building a science lab, implemented community programs to prevent dropouts, and continued to support other school-related activities. As a result, we have sponsored over 600 children, and 45% of those are girls.
• Wellbeing:

  Wellbeing

  At Sophos, the health and wellbeing of our global team is our top priority. Staff are provided with the following resources:; Employee Assistance Progamme; EAP Aware Mindfulness Channel - mindfulness exercises facilitated by Aware specialists helping staff to focus, release tension, and reset for improved wellbeing.; Calm - all employees are offered one year’s free subscription to Calm, which helps enhance sleep quality, reduce stress and anxiety, and improve focus.; LinkedIn Learning - A tool available to all Sophos employees, which has information on a number of wellbeing subjects, including building resilience and mindfulness. ; ; Sophos is keen to make it as easy as possible to get involved with charity and volunteering activities, be that whether staff want to support this year's focus charity, volunteer their time and skills for a worthy cause, or making regular pre-tax donations, Sophos provides assistance.; ; In 2022 the Alzheimer's Society is the primary charity that Sophos is supporting.

Pricing

• Price: £14 a unit
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free 30 day trials can be accessed from the Sophos website www.sophos.com
• Link to free trial: Www.sophos.com

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.